Rated 5 out of 5 by DG35 Great Place
This is truly a beautiful hotel in an ideal location in Seattle. I have stayed at other W's and they are all very nice. A couple complaints- $38 to park overnight seems a bit high, but it is the city so you have to expect it. The room service food wasn't great. I did go a Sunday so Sushi from Trace wasn't available but the burger was mediocre for $40. Beautful, clean room. Great views from the higher floors, very nice.
November 20, 2013
Rated 2 out of 5 by tcbd Valet a joke
I was turned away by valet even though I was staying at the hotel because they said they were full. There was no offer to take my luggage or to find alternative parking for me. After circling downtown for over 30 mintues, found a garage and then had to walk a block in the rain with my luggage to check into the hotel. I found this service unacceptable and I will not be staying at this hotel ever again.
December 21, 2012
Rated 3 out of 5 by Alex21666 pass on this place.
Having stayed here now several times for both business and pleasure, I know what to expect here - 2nd generation W styling now pretty dated, the lack of a pool, the skimpy gym, and the coffee situation. But the staff and service is what made me overlook most of the other crap on previous stays. I think because of where the front desk is located in this hotel, the staff there seem to always be looking down busily at a screen. Though not quite aloof, they do seem to not want to engage anyone in the lobby. They are ever so attentive when you ask for things, but anticipating needs and being pleasant certainly goes a long way toward the best level of service, and that just didn't seem to be there. I was in the hotel for 5 days, so I don't think it was just a bad staffing day, or that no one had a chance to get to know of recognize me. I did not raise a fuss at any time though I'm a platinum member who did not get the suite upgrade that had been confirmed early on arrival day, so I should be sticking out like a sore thumb that everyone wanted to heal. Management made a poor decision about compensation for the inconveniences, and I have to say that I am changing previous reviews here for this hotel. Maybe we were shunned because we are a gay couple there on Pride weekend, but the gift basket addressed to Mr and Mrs could actually have been a mistake.
July 5, 2014
Rated 2 out of 5 by DeniseB123 Room for improvement
I travel frequently for business. It is rare that I find the layout of a hotel as poorly thought out as this one. The lobby area is too small to accommodate a large group that was departing as I was arriving. Also, there was no easy access to the restaurant at the ground floor level when you have luggage with you as the elevators do not stop there. On top of that the hotel restaurant doesn't open until 6:30 and the room service's first delivery time is 6:15-6:45 so for those with an early morning meeting there is no easy way to get breakfast. The restaurant had delicious food but was also very expensive. The hotel staff was friendly and helpful but their check-in computers were not all working so check-in was slow and frustrating for the staff and the guests. Also, if you want a room with two doubles, you can't get an upgraded room. Not sure why. All in all, not my top hotel experience. I expect more from a W.
August 5, 2012
Rated 2 out of 5 by LeftSeater Customer Service non-existant
Hotel facilities and location are above average while the staff makes this hotel one we will not return too.
Upon arrival at the hotel there was a line to check in and I waited about 15 minutes before being helped. Once I made it too the desk check in took only a few moments and I was on my way to the room with the bellmen. We opened the door to the room and immediately were overcome by the smell. The bellmen apologized and we returned to the front desk. After another wait I was told I would be called when a new room was ready. Three hours later I returned and asked if my room was ready and they handed me keys to the same room. I asked if it had been cleaned and got a blank look. I explained what happened and the agent quickly assigned another room and indicated she had no idea why I hadn't been contacted. This second room was fine.
The next day we checked out at the required noon time and had our bags held for later retrieval. Front desk staff tagged them and put them behind the front counter. Upon our return 2 hours later, it took 35 minutes to locate all of our bags and deliver them to the curb for our cab. Of course by this time the cab had departed and we were left to hail one our own.
The room was well maintained and clean. Lobby restaurant was very good and the staff was an exception to the rest of the hotel staff.
Sadly, I can't recommend this hotel despite its wonderful location..
July 4, 2014
Rated 1 out of 5 by Guest158 Change name to Motel 6
Arrive the evening and you cannot park here. Valet parking? A joke. Park your car in the Overflow garage and good luck if you have difficulty finding it or the hotel afterwards.
At the front desk the staff could care less about your elite status.
With no disclosure of the lack of parking facilities this hotel is a true bait and switch institution.
May 12, 2012
Rated 4 out of 5 by nhs84 Will stay again
Great downtown location, staff helpful and nice restaurant & bar to relax in if you don't fancy heading out.
September 22, 2014
Rated 5 out of 5 by FrequentTraveler13 BEAUTIFUL HOTEL
Lovely hotel. I stayed in a beautiful corner suite. Property has great SPG recognition. The location in downtown is beautiful. Lobby has great ambiance. Friendly staff. Close proximity to train station which will take you straight to SEATAC airport. I recommend this property if you are in Seattle.My most favorite SPG property in the Evergreen State.
March 19, 2013
Rated 5 out of 5 by Mykl "W"onderful !!!
"W"hile in Seattle I got engaged and once the Staff got wind of it they made us feel like part of the Family! A surprise delivery from the Hotel included champaign and wonderful desserts which we enjoyed as part of our celebration of love !
Thank you so much for enhancing our "W"onderful Seattle experience and we may be back for the honeymoon !!!
October 7, 2013
Rated 2 out of 5 by Mcontreras36 A few problems with this hotel
Room wan't ready at checkin. Front desk agents seemed frantic with a busy saturday night. Room was dirty and needed dusting. Found a dirty q-tip on the floor in front of the bed. Counter in bath room was scratched and not wiped down properly. Door handle in bath room was falling off.
April 28, 2014
Rated 2 out of 5 by JPKB Many on the Staff are Rude
I really don't need attitude from the staff anywhere I stay and I got tons of it as did my nephew who also was staying at this property. They seem to be mistaking putting on airs and acting arrogant with good service. This definitely isn't a Four Seasons.
The Valet Staff is particularly rude.
The bed was so worn out it was caved in.
April 29, 2013
Rated 2 out of 5 by Joey80 Staff were unhelpful
I have stayed at a number of W Hotels and I felt the Seattle hotel let the Brand down. It didn't have a WOW factor and the rooms were what I would expect in a reasonably good 3 star hotel. The biggest downside was the staff - I have previously found W staff to be upbeat and happy and very helpful. The opposite was true in Seattle.
November 5, 2013
Rated 2 out of 5 by mkmn needs some attention
On arrival the parking garage was full- attendant said to go to another facility.. perhaps they could have offered to valet? Check in was a zoo. Room had marks on walls, dirty mirror.. DVD player didnt work. The staff was very good and tried to make it as good a stay as it could be.. Hotel needs "spiffing up"..
December 12, 2012
Rated 5 out of 5 by LadyRaRa Great hotel!
W Seattle is a great place to stay when visiting Seattle! The lobby bar is perfect for meeting up with friends in an atmosphere that does not have the typical "hotel bar" feel. The service provided was genuine and not forced. My only suggestion is better hair dryers in the rooms...much better hair dryers.
November 4, 2013
Rated 2 out of 5 by BusinessTraveler Service is terrible
The service at this hotel is terrible. The rooms are decent. Really, the best part about this hotel is that the beds are comfortable.
I went to the gym (3 stars - functional but not anything great) and decided to order room service: steamed vegetables and soup. They brought me my food - just the vegetables. I mentioned that I also ordered a soup and the guy was very nice and said he would bring it right up. 40 minutes later he brought me my soup. After he left, I realized he didn't bring me a spoon. I had a fork and knife... no spoon for the soup. I called the front desk and asked for a spoon and the lady said, unapologetically, that they would bring one right up. 45 minutes later.... still waiting for that spoon. I'm guessing it isn't coming. At the very least they better reimburse my meal.
I will not stay here again. It could have been rookie night with the service staff, but the bad service experience was just icing on the cake. There is nothing about this hotel I would recommend.
March 12, 2013
Rated 3 out of 5 by friend42 Three issues
The hotel is fine, in general, but I have three problems with it. The wi-fi signal is not strong enough so that it is difficult to pick up and sign on. I gave up and used my data plan. For the female traveler, the tiny hair-drier and the absence of a wall-mounted make-up mirror are negatives.
November 17, 2012
Rated 2 out of 5 by jaro Excellent location, room not "fabulous"
Plus: central location, good food and drinks
Minus: cant open the window, old bathroom design, no free wifi, no swimming pool, waiters are so slow that to have a breakfast it takes an hour, sometimes a dumb receptionist at the desk, dont knowing the city at all
May 10, 2013
Rated 2 out of 5 by business25 Be wary of what room you get
never allow them to put you on room 512. Horrible room with all floor to ceiling windows facing cars in the parking garage. You can not even open the blinds or someone is staring you in the face.
Paid mega dollars for this room which should be half price
May 3, 2013
Rated 1 out of 5 by kphillips800 this hotel was horrible no ambience or service
From point if check in where no one told me I was going to have to pay 52 dollars to go find my own parking on the street. They knew it was my anniversary too. Bellmen just chatted and ignored ss we pukked up. Overcrowded lipstick on a pig.
April 29, 2013
Rated 5 out of 5 by princessD The W in Seattle
The staff and rooms were great. I have to say these were some of the best front desk staff I have ever encountered. Sincere about wanting to make sure we were happy .the W is my favourite Starwood hotel in Seattle.
September 7, 2013
Rated 3 out of 5 by KatSteve Just OK
Good location. Shower has minimal water pressure. Found some random long hairs on the desk. Just OK. I find W hotels to be very hit or miss. This location was just OK.
December 31, 2012
Rated 5 out of 5 by TXGirl Great location
This hotel was undergoing renovations during my stay, but the room was spacious and comfortable and the staff very attentive. I will definitely stay here again.
December 16, 2011
Rated 2 out of 5 by Dorsey Not the W experience
If you are accustomed to the W experience, this hotel is not for you. I have travelled all over the country and enjoyed this brand....until i stayed in Seattle.
December 19, 2012
Rated 3 out of 5 by RLHSFO71 Needs a refurbishment
This hotel is fine.... The staff are nice and it's clean. The hotel, however, has not been renovated in years and frankly it's looking very worn out and dated.
February 11, 2012
Rated 3 out of 5 by Tal11 Rooms need some TLC
I have been a faithful Starwood guest for a little while now. My favorite brand is the W. Every W across the country is hip, modern, and well appointed. For some reason it seems that the W Seattle was forgotten. The public areas are great and completely up to par with other W's. The bar is great and makes great drinks. The rooms are simple, it was clean, but they are in seriously in need of a revamp. A shower with a curtain is less than acceptable. The stink of mildew was quite overpowering and not pleasant. If the hotel can get that well deserved renovation, I would be more happy to recommend it to other coworkers and friends.
June 26, 2014
Rated 2 out of 5 by Zeke33 Disappointed
The walls of the room were scuffed and dirty and the bathroom was tiny. The water pressure was pathetic and the lobby was a mess.
March 12, 2012
Rated 3 out of 5 by Nothappy11111 Would not stay here again.
I was very disappointed. They messed up our reservation name, no parking, I had to go to a computer and prove I had reservations.
December 12, 2012
Rated 5 out of 5 by AShirazi Excellent location and modern facilities
We stayed for our 1-year anniversary and would go back again and again. First time in Seattle, very cool city and hotel!
June 12, 2012
Rated 2 out of 5 by Maria12 SPG Standards are Higher
Having stayed in other W hotels and other SPG hotels I had higher expectations. Sorry to say they were not met.
September 19, 2013
Rated 5 out of 5 by saguro Excellent service and attention to detail
We very much enjoyed the restaurant. The food was creative, fresh, and well prepared.
July 20, 2012