Rated 3 out of 5 by gaudi Whenever Wherever? Whatever...
I'm a huge fan of SPG, and of W Hotels in general. I was a Platinum member for over 3 years and am now on the way to regaining my status in a couple of stays. When looking at hotel options, SPG properties are ALWAYS what I go for.
I stay at the W San Diego every week, Monday through Thursday, and am intending to keep doing so for as long as my client project continues. However, my experience 2 days ago was definitely suboptimal.
I needed laundry to be done urgently. I put my dirty clothes in the laundry bag in the morning before going to work, checked off the number of items and desired delivery time, put the bag ON the bed with the completed form ON TOP of the bag, and left.
I returned to my room that night expecting clean shirts. Instead, the bag was still in its place. I called the guest service who informed me that I should have asked for a laundry pickup and that housekeeping would not know that these items are for laundry. (Yes, I enjoy filling out these laundry forms for the pleasure of it!). I explained that I did not know that, and that it's not the norm in most hotels I stay in. I escalated the case to the manager who, again, blamed me for my lack of knowledge of the W rules.
When I finally compromised and asked for an overnight service instead to compensate for the MUTUAL misunderstanding, the manager said that they would charge me an extra 50%. There was no accountability from their end, or willingness to offer the service without the overnight charge despite the inconvenience they caused me.
I would have expected the hotel to treat their regulars in a more customer-friendly way – maybe a free laundry to apologize for the misunderstanding and inconvenience (an expense of $30)? But the hotel was not even willing to waive the overnight charge.
Don't get me wrong, this is not about the cost, but the principle. I ended up going to a nearby drycleaner and paying an even higher free for expedited service. But at least, it was a fair deal.
April 18, 2013
Rated 1 out of 5 by Pleasantville2013 Very Noisy rooms
I am an SPG member and have stayed in many W Hotels, but this was one of the worst experiences. Our initial room was on a high floor, but very noisy due to the elevator nearby. The next day we asked to move to a different room and we were moved to a higher floor, and we were told it was much quieter. It was not. There was a constant humming noise. We called downstairs and they sent up an engineer, who said that it was due to the elevator and that people always complain about this room, so we moved again to yet another room which was less noisy. I was not impressed with the hotel staff, except for the concierge who was excellent.
December 11, 2013
Rated 2 out of 5 by Lawyer2 Poorly trained staff in dog and cat hotel
Problems started from check-in. No offer of bell hop help to get bags to room. I suggested to check in clerk that I would expect desk clerks to ask me if I wanted bellman assistance. She just stared at me. I struggled with luggage myself. Room had animal odor. I asked about another room and was shown one but was told there were no pet free floors although it had been suggested to management. All staffers seemed young and poorly trained for supposedly upscale hotel. I had problem with unorganized car hop station and had to listen to argument between car hop manager and lead attendant over whether I was given the right kind of ticket. Won't stay there again.
November 18, 2013
Rated 1 out of 5 by Nickydre2014 Terrible
This was my 2nd time staying at this hotel. I celebrated my 30th bday here which was an awesome experience. So my husband and I decided to stay here for my 35th birthday. We checked in to the first room and it smelled really good and looked nice but was facing construction. So I asked for another room and explained that I wanted a room that was quiet. I went into the 2nd room and it smelled awful. It smelled like dirty feet and mold. So we had to change to a 3rd room. Way to start my 35th birthday off. My mom had sent me desert to my room and she told me about it before I even went on my trip. I never received it until my 3rd day on the trip when my mom was asking if I ever received it. When it did come to my room there was a note saying it was from the hotel. It wasn't from the hotel it was from my mom which I had to clarify when I went back to the lobby. Saturday night the room adjoining to us was throwing a party and I tried to sleep through it. Then there was a party going on at the pool in the middle of the night. I guess the guy at the front desk didn't understand when I asked for a quiet room or maybe that does not exist at this hotel. I should have stayed in the first room since I know the construction would not be going on in the middle of the night. You would think that the pool would be closed at a certain time since there are tons of rooms facing the pool. I had a horrible night sleep and could not wait to leave this hotel. I will never stay here again.
August 18, 2014
Rated 4 out of 5 by JoeV1962 W San Diego
The hotel was amazing. The only problem we had was the air conditioning. Good thing it was cool outside cause the a/c was not working very well. Food was good, not great, we had room service. I would def go back, in fact this is probably the only hotel i have found in SD that sets it self apart from the regular old hotel.
August 9, 2014
Rated 5 out of 5 by SSmith1234 Great vacation
Overall I enjoyed my entire experience! Every aspect of my stay was amazing because of the wonderful courteous staff that I interacted with,
August 13, 2014
Rated 4 out of 5 by Jetlagged Stellar service in San Diego
Can't say enough about the staff here; excellent service from all quarters. From the moment we arrived, starting with the valets to the welcome desk to the concierge, bartender and housekeeper, we were treated with friendliness and professionalism. The Acura experience topped it all off! So nice to have this service which provided a ride in gorgeous new state-of-technology vehicles.
The location was a disappointment, being across from the county government buildings. Our room looked at the jail. Not too much going on in the block or so around the hotel, pretty deserted in the evening. It was a 6 block walk to the Gaslamp district and about the same to the water.
June 24, 2013
Rated 3 out of 5 by Hugzk1sses Hotel was okay.
The hotel was okay. For the price you pay for, staying at another hotel would be better. The beds were comfortable. The staff was not on point. I had to call a couple times to get the things that should have been in the room already, such as shampoo. The shower is neat, but not functional. Water gets out all over the floor. The location is good. Close enough downtown, but not in the middle of downtown where it is overcrowded and noisy. It is also close to the train station. Some of the drinks are overpriced at the rooftop bar. A vodka tonic is the same price as a martini or margarita. Better off drinking somewhere else.
January 14, 2013
Rated 4 out of 5 by Allie99 Great hotel, minor flaws
The minor flaws include one hostess/waitress (dark hair) who is hugely inattentive, pushy for the check when her shift is almost over, and managed to screw up my drink order twice in one week. Also know that there is major construction on the east side of the hotel that starts at 7am promptly each morning. It was not a problem for me, but might be for others. The "limited" housekeeping service is quite confusing and inconsistent. On one visit, I received almost full service. On the next visit a month later, I never even had my garbage can emptied (obviously no one entered my room for the full week).
May 17, 2014
Rated 4 out of 5 by hurstyrules W San Diego
Fun hotel, nice location... Pool is a bit lacking.. but the rooftop bar is excellent.
August 11, 2014
Rated 4 out of 5 by Lillehammer Great central location; Fee for Wi-fi
I travel a lot for business and personal. In-room wi-fi is free in the majority of hotels I stay in. I was shocked with the 14.95 per day charge. If you want free wi-fi you can go to floors 1 and 2.
We had a business event at the hotel – and the food was very good. Above average for a hotel.
The hotel is on the small side – which made it nice to move quickly around the hotel.
July 31, 2014
Rated 2 out of 5 by Scotty5 W San Diego lacking Starwood standards
I checked-in 7/20 and departed 7/22. The W San Diego did not live up to the expected Starwood experience. I received some fruit during turndown service which was nice; however, they did not remove the food from the room the next day. I also enjoyed some snacks in the room the first night and those were not replaced the following day. I had a dinner event that started at 630 and needed my dry cleaning back by the committed time of 6p; however, it did not arrive until 6:20. The lack of a shop in the hotel was a bummer and the bartender in the lobby was rarely seen. The bathroom was also sub-par...old, dated tiles with a tub vs a shower made for bad experience. I will not be staying at this property again. The only two positives were a friendly front desk staff and prompt delivery of the toothpaste and deodorant I forgot to pack.
July 23, 2014
Rated 5 out of 5 by Spoony Hotel amenities & extraordinary staff
Apart from the room, amenities and facility, people make the difference in any organization. There was an Asian woman at the front desk whose name I didn't get who was even-tempered and accommodating whatever question she was asked. I also want to highlight Blair who was equally attentive and helped my firend enroll in the SPG rewards program including points that she had in a closed account. Finally, Diana from the housekeeping staff was upbeat, cheerful always asking how she could improve my stay in any way. During my 6-day stay, she always left the room, in order, clean and fresh!
I cannot say enough about your hotel and the superior quality of the staff at this location.
July 16, 2013
Rated 3 out of 5 by Christy Staff Fabulous..Facilities not so much
The staff at the W San Diego could not have been better... very customer focused and friendly. I truly appreciated how above and beyond they went on each of my requests. The facilities themselves.... not so great. The TV didn't work, wasn't able to order any sort of movies because it kept saying no signal, wireless dropped in and out all day (for $15 bucks a day that is annoying); the bathroom was very nonfunctional without any counter space, the cleaning service woke me up from naps on two different days to check the mini bar (even though I had a do not disturb sign on)... overall, not loving the facility.
May 7, 2013
Rated 3 out of 5 by thx4nuthn W expectations not met
I realize Comic Con implodes on the hotel but staff was seriously mediocre considering this is a W hotel.
Also when I valeted my car it was spotless and when it was returned it was filthy! I mean beyond filthy. I wasn't aware they parked cars outside. When we approached the valet manager he seriously was useless and only offered up a 15 credit.
I expected more from the W.
July 29, 2014
Rated 5 out of 5 by RBinATL Expectations Exceeded
I was at the W San Diego over Memorial Day Weekend celebrating my birthday. I was recognized as a Platinum member and got upgraded to Spectacular Room on a high floor. Additionally later in the day I was stunned to find that the front desk had sent a bottle of champagne with a happy birthday card. Thanks so much to Alyssa at the front desk for making it a memorable birthday. Everything about the stay was great. Good food, good drinks at the W Living Room, and even the front door staff were very helpful. My expectations were definitely far exceeded on this trip staying at the W.
May 29, 2014
Rated 3 out of 5 by Michelle916 Follow through on reservations
If you make reservations in advance and have specific requests. It would be in your best interest to contact them several times to make sure they have all your information in the notes.
August 4, 2014
Rated 2 out of 5 by RJS78 Hotel not typical W quality
Platinum member, stay in W hotels all around the country. This hotel is definitely not W quality. I love W hotels, but this property in San Diego has not been renovated in years. The front desk clerk informed me they just completed renovation in common space, but none of the rooms have been upgraded for years. The carpet in hall ways is terrible, I had throw-up stains in front of my door. The carpet in rooms is has black stains from wear all through it. The bathtub has the brown rust streak coming from faucet. Caulking around the sink and tub is black or peeling. Overall it was just terrible according to W standards. If you appreciate the W standard of quality, you won't get it here.
December 30, 2012
Rated 4 out of 5 by Christian Good Property With Minor Flaw
A lot has been made about this property not being updated. The only viable complaint that I can support from the last 20 posts is the carpet. It's clearly old and stained and undesirable. But really, that's my only complaint. Staff was fantastic and the property is an easy eight minute walk to both Little Italy and Gaslamp. Dangerous? Not necessarily. The staff alerted me to the safest walking route to get to both attractions. And a final disclaimer: I'm a hotel snob. I travel extensively. I would ABSOLUTELY stay here again, regardless of the carpet. Although new carpet sure would be nice!!!
April 7, 2013
Rated 3 out of 5 by JPJ4 Almost a good experience
I was generally ok with the hotel except for two major problems with the room. First is that there was no hot water - nothing like a lukewarm shower to get you ready for work in the morning. Second, I was woken up in the middle of the night by loud music from the room next door. I think the problem is that the radio is positioned such that it comes right through a vent.
January 30, 2013
Rated 5 out of 5 by polly24 One very special place
Our stay at the W San Diego was wonderful! all of our expectation were met and everyone was so warm and welcoming.
July 30, 2014
Rated 1 out of 5 by NicB313 Sorely disappointed
I was very disappointed with the W San Diego. Although I am only a Preferred SPG member, that was not acknowledged during checkin. I was placed in a room facing a building demolition site. I asked to move and that was prob the best part of my visit - they obliged immediately but the hotel was far from full and the person who checked me in should never have put me there. The rooms are in need of repair, soiled carpet and damaged walls. I think it has been a party hotel and is beaten up pretty badly. I had lunch on the rooftop. I ordered sliders they were not good.
May 12, 2014
Rated 4 out of 5 by jchiguy1 Nice Hotel But..
Loved our Fantastic Suite. It was in good condition, comfortable and everything was in working order. Staff was friendly and efficient for the most part. A glaring exception was the 9AM wake up call delivered at 6AM. Elevator issues also marred our stay. Two of the three elevators were out of service for hours on Sunday morning, making every arrival/departure an adventure.Fitness room has updated equipment but could use more weight machines. The pool is lovely but tiny. My last minor annoyance was the proclamation by the desk clerk that I had been "upgraded" to the room type I had booked in the first place. All in all though we will return, though I play they get those elevators back in working order.
September 20, 2012
Rated 4 out of 5 by ChrisLinda A little disappointed
Have been to other W hotels and was disappointed with this one by comparison Pool was too small and cold; ice maker on floor didn't work; dresser appeared to be missing glass front; had no floor mat or towel to put in front of the shower; one of the phones in the room was broken. Good location for Gaslamp. Bed was very comfy and front desk staff was very friendly. Disappointed with restaurant, but since there are so many other restaurants close it was okay. Rooftop lounge and living room were very nice
June 23, 2014
Rated 1 out of 5 by crea W San Diego "A big Disappointment"
July 2012 stay : room carpet soiled , electrical lighting non working and room itself slightly better than a dorm room
TV issues ...
we were moved to an identical room type which continued to have problems such as lighting not working
obviously the staff do not have a checklist to ensure basic things like the bathroom wall ligts work or a look over of the carpets etc etc..
what made it worse was the parking fee added on to the bill for parking I didnt use
August 7, 2013
Rated 5 out of 5 by WDiego Mr.
I had a good experience at the W San Diego
July 25, 2014
Rated 4 out of 5 by DaveL19 Fun and Comfortable Stay!
A recent UCSD graduation celebration leads me to the W San Diego. The hotel is a 10-15 minute walk from the famed gas lamp district so you're close but not too close. Travelers should note that the hotel is somewhat smaller than one would think if just browsing pictures on the internet. The rooftop bar is a great place to hangout. The valet service is quick and reliable (parking for valet is the empty outdoor lot, diagonally across from the hotel) but because the hotel is farther from the "action", hailing a cab, even for the Valet staff can be a bit challenging. I would not recommend guests walking to or from the Gas Lamp district at night as the surrounding areas are not very well lit and in some parts, questionable.
August 8, 2013
Rated 5 out of 5 by Daisy13 Great customer service
From the moment who drove up and promptly greeted by valet to our check out, this hotel exceeded expectations.
There's no self park option and valet is $39 per night. But it's downtown and close to where you want to be. It's a nice half mile stroll to Seaport Village for a romantic sunset dinner by the water. We walked another half a mile to the gaslamp district for some evening partying. The hotel has a nice hip rooftop bar.
The room was comfortable and clean. There's no tub however and no coffee maker. We had a hard time with the wired internet and the ice machine was out of ice.
At check out we let the front desk know and so they apologized and comped us our $20 bottle of vodka we opened from the in room mini bar.
On our way out we asked for a breakfast place suggestion and the valet told us about a great local joint (Hash house a go go). He said there's a long wait but would have the concierge call ahead for us... He did and we were seated promptly,
July 14, 2014
Rated 4 out of 5 by sarabeth Good but not thorough
Everything about the stay was great except checking out. I ordered a roll away bed but ended up canceling it before it was brought to the room. The desk assured me I would not be charged. Upon checking out I was charged and then had to have the charges reversed. Aside from that. Great hotel
July 14, 2014
Rated 4 out of 5 by TravelinKen Hip W Hotel - Quiet Part of Town
I stayed at this hotel in April after attending a business function at another hotel. It's in a quiet part of town (I was there Sat-Mon) but you are close enough to walk to Horton Plaza and some of the restaurants.
Upon check in I was given a Cool Corner room which was large and very nice. The hotel was sold out Sat night and the lobby was very busy as it seemed to be one of the "it" places to be.
The front desk staff was pleasant enough but didn't talk much. I don't know if this hotel had a club lounge and it was mentioned that my SPG number was on file.
April 5, 2012