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Rated 3.5 out of 5 by 251 reviewers.
Rated 5 out of 5 by Another great stay San Diego has a lot of Starwood properties, but the W has become my favorite. Excellent, friendly and helpful front desk staff, nice rooms. Suite upgrades for Platinum members seem rare, but I got a nice cool corner room. September 24, 2012
Rated 5 out of 5 by This hotel is close to everything This hotel is walking distance to the court house, gas lamp district Little Italy, convention center , fishermans wharf balboa park , zoo, the train station, the airport , horton plaza shopping January 7, 2014
Rated 3 out of 5 by Worst. Pool. Ever  This is just a fine business hotel. Decent rooms. Nice location. The pool? Honestly don't even ask. My bathtub was bigger. Serious. No platinum upgrade even though rooms were available. June 3, 2013
Rated 4 out of 5 by Clean room Opted for “green” at check in, but thought the room would be cleaned, with bed made and supplies replenished. I stayed for 5 nights, not once did any staff check my room bath suppleis. February 10, 2013
Rated 5 out of 5 by Great hotel will definitely stay again!! great hotel staff. great look of hotel. rooftop great bar and lounge area great drinks. August 12, 2013
Rated 5 out of 5 by What a great, nice team! kristin guhsé, catering sales manager was great and had a great team! October 10, 2013
Rated 5 out of 5 by WOW as always It still feels like home at the W. thank you. May 14, 2012
Rated 5 out of 5 by Great customer service From the moment who drove up and promptly greeted by valet to our check out, this hotel exceeded expectations. There's no self park option and valet is $39 per night. But it's downtown and close to where you want to be. It's a nice half mile stroll to Seaport Village for a romantic sunset dinner by the water. We walked another half a mile to the gaslamp district for some evening partying. The hotel has a nice hip rooftop bar. The room was comfortable and clean. There's no tub however and no coffee maker. We had a hard time with the wired internet and the ice machine was out of ice. At check out we let the front desk know and so they apologized and comped us our $20 bottle of vodka we opened from the in room mini bar. On our way out we asked for a breakfast place suggestion and the valet told us about a great local joint (Hash house a go go). He said there's a long wait but would have the concierge call ahead for us... He did and we were seated promptly, Great service! July 14, 2014
Rated 3 out of 5 by Nice vibe, thin walls Friendly staff and fun environment. Unfortunately the walls are pretty thin. July 18, 2014
Rated 4 out of 5 by Good but not thorough Everything about the stay was great except checking out. I ordered a roll away bed but ended up canceling it before it was brought to the room. The desk assured me I would not be charged. Upon checking out I was charged and then had to have the charges reversed. Aside from that. Great hotel July 14, 2014
Rated 3 out of 5 by Whenever Wherever? Whatever... I'm a huge fan of SPG, and of W Hotels in general. I was a Platinum member for over 3 years and am now on the way to regaining my status in a couple of stays. When looking at hotel options, SPG properties are ALWAYS what I go for. I stay at the W San Diego every week, Monday through Thursday, and am intending to keep doing so for as long as my client project continues. However, my experience 2 days ago was definitely suboptimal. I needed laundry to be done urgently. I put my dirty clothes in the laundry bag in the morning before going to work, checked off the number of items and desired delivery time, put the bag ON the bed with the completed form ON TOP of the bag, and left. I returned to my room that night expecting clean shirts. Instead, the bag was still in its place. I called the guest service who informed me that I should have asked for a laundry pickup and that housekeeping would not know that these items are for laundry. (Yes, I enjoy filling out these laundry forms for the pleasure of it!). I explained that I did not know that, and that it's not the norm in most hotels I stay in. I escalated the case to the manager who, again, blamed me for my lack of knowledge of the W rules. When I finally compromised and asked for an overnight service instead to compensate for the MUTUAL misunderstanding, the manager said that they would charge me an extra 50%. There was no accountability from their end, or willingness to offer the service without the overnight charge despite the inconvenience they caused me. I would have expected the hotel to treat their regulars in a more customer-friendly way – maybe a free laundry to apologize for the misunderstanding and inconvenience (an expense of $30)? But the hotel was not even willing to waive the overnight charge. Don't get me wrong, this is not about the cost, but the principle. I ended up going to a nearby drycleaner and paying an even higher free for expedited service. But at least, it was a fair deal. April 18, 2013
Rated 1 out of 5 by Very Noisy rooms I am an SPG member and have stayed in many W Hotels, but this was one of the worst experiences. Our initial room was on a high floor, but very noisy due to the elevator nearby. The next day we asked to move to a different room and we were moved to a higher floor, and we were told it was much quieter. It was not. There was a constant humming noise. We called downstairs and they sent up an engineer, who said that it was due to the elevator and that people always complain about this room, so we moved again to yet another room which was less noisy. I was not impressed with the hotel staff, except for the concierge who was excellent. December 11, 2013
Rated 2 out of 5 by Poorly trained staff in dog and cat hotel Problems started from check-in. No offer of bell hop help to get bags to room. I suggested to check in clerk that I would expect desk clerks to ask me if I wanted bellman assistance. She just stared at me. I struggled with luggage myself. Room had animal odor. I asked about another room and was shown one but was told there were no pet free floors although it had been suggested to management. All staffers seemed young and poorly trained for supposedly upscale hotel. I had problem with unorganized car hop station and had to listen to argument between car hop manager and lead attendant over whether I was given the right kind of ticket. Won't stay there again. November 18, 2013
Rated 4 out of 5 by Great hotel, minor flaws The minor flaws include one hostess/waitress (dark hair) who is hugely inattentive, pushy for the check when her shift is almost over, and managed to screw up my drink order twice in one week. Also know that there is major construction on the east side of the hotel that starts at 7am promptly each morning. It was not a problem for me, but might be for others. The "limited" housekeeping service is quite confusing and inconsistent. On one visit, I received almost full service. On the next visit a month later, I never even had my garbage can emptied (obviously no one entered my room for the full week). May 17, 2014
Rated 4 out of 5 by Stay at W San Diego James at the concierge desk and Patrick at the bar were exceptional and certainly drove loyalty. The receptions desk also did an amazing job. July 14, 2014
Rated 5 out of 5 by Expectations Exceeded I was at the W San Diego over Memorial Day Weekend celebrating my birthday. I was recognized as a Platinum member and got upgraded to Spectacular Room on a high floor. Additionally later in the day I was stunned to find that the front desk had sent a bottle of champagne with a happy birthday card. Thanks so much to Alyssa at the front desk for making it a memorable birthday. Everything about the stay was great. Good food, good drinks at the W Living Room, and even the front door staff were very helpful. My expectations were definitely far exceeded on this trip staying at the W. May 29, 2014
Rated 4 out of 5 by A little disappointed Have been to other W hotels and was disappointed with this one by comparison Pool was too small and cold; ice maker on floor didn't work; dresser appeared to be missing glass front; had no floor mat or towel to put in front of the shower; one of the phones in the room was broken. Good location for Gaslamp. Bed was very comfy and front desk staff was very friendly. Disappointed with restaurant, but since there are so many other restaurants close it was okay. Rooftop lounge and living room were very nice June 23, 2014
Rated 4 out of 5 by Stellar service in San Diego Can't say enough about the staff here; excellent service from all quarters. From the moment we arrived, starting with the valets to the welcome desk to the concierge, bartender and housekeeper, we were treated with friendliness and professionalism. The Acura experience topped it all off! So nice to have this service which provided a ride in gorgeous new state-of-technology vehicles. The location was a disappointment, being across from the county government buildings. Our room looked at the jail. Not too much going on in the block or so around the hotel, pretty deserted in the evening. It was a 6 block walk to the Gaslamp district and about the same to the water. June 24, 2013
Rated 3 out of 5 by Hotel was okay. The hotel was okay. For the price you pay for, staying at another hotel would be better. The beds were comfortable. The staff was not on point. I had to call a couple times to get the things that should have been in the room already, such as shampoo. The shower is neat, but not functional. Water gets out all over the floor. The location is good. Close enough downtown, but not in the middle of downtown where it is overcrowded and noisy. It is also close to the train station. Some of the drinks are overpriced at the rooftop bar. A vodka tonic is the same price as a martini or margarita. Better off drinking somewhere else. January 14, 2013
Rated 5 out of 5 by Business Trip The Welcome Desk was efficient and friendly, bed very comfortable, room in excellent condition. Loved the "rain" shower, and great water pressure. July 11, 2014
Rated 5 out of 5 by Wonderful experience!! The W San Diego is a true gem. As all other W hotels, the decor is very nice and modern, the rooms are clean, beds comfortable, amenities great. What made this W hotel stand out was the staff. I was spending the weekend here with with my girlfriend for her birthday. Alfonso caught wind of it, and suffice it to say, he made sure we had an wonderful experience. I will definitely be back. July 1, 2014
Rated 4 out of 5 by Overall Enjoyed our stay This is our 2nd time at this hotel and had a good experience both times. We like the location and amenities of this hotel. The rooms are a bit small and unfortunately the hotel was booked so our SPG upgrade didn't happen. They did offer a coupon for discounted food which helps. We love the rooftop bar after lounging at the pool! Concierge wasn't as helpful this time around but we made do. June 30, 2014
Rated 3 out of 5 by Not up to W Standards So I always stay at either a W or Westin hotel when I travel. I kind of expect W's to be at the same level considering the rates they run. This W just wasnt up to par. The rooms seemed a little rundown and just not as new feeling as most other W hotels. The location is also in the middle of no where. I wont be staying here again when I travel to San Diego. Ill choose another Starwood property. June 29, 2014
Rated 4 out of 5 by Distinctive Hotel Overall, we really like staying at the W in San Diego. We like the proximity to Little Italy, and the rooms are always clean & comfortable. However, the W could make us even happier by including WiFi in the price. Build it in, if you must, but it's annoying to have to pay for it when lesser hotels offer it "free". Also, their parking rates seem quite high. July 1, 2014
Rated 5 out of 5 by Hotel amenities & extraordinary staff Apart from the room, amenities and facility, people make the difference in any organization. There was an Asian woman at the front desk whose name I didn't get who was even-tempered and accommodating whatever question she was asked. I also want to highlight Blair who was equally attentive and helped my firend enroll in the SPG rewards program including points that she had in a closed account. Finally, Diana from the housekeeping staff was upbeat, cheerful always asking how she could improve my stay in any way. During my 6-day stay, she always left the room, in order, clean and fresh! I cannot say enough about your hotel and the superior quality of the staff at this location. July 16, 2013
Rated 3 out of 5 by Staff Fabulous..Facilities not so much The staff at the W San Diego could not have been better... very customer focused and friendly. I truly appreciated how above and beyond they went on each of my requests. The facilities themselves.... not so great. The TV didn't work, wasn't able to order any sort of movies because it kept saying no signal, wireless dropped in and out all day (for $15 bucks a day that is annoying); the bathroom was very nonfunctional without any counter space, the cleaning service woke me up from naps on two different days to check the mini bar (even though I had a do not disturb sign on)... overall, not loving the facility. May 7, 2013
Rated 1 out of 5 by Sorely disappointed I was very disappointed with the W San Diego. Although I am only a Preferred SPG member, that was not acknowledged during checkin. I was placed in a room facing a building demolition site. I asked to move and that was prob the best part of my visit - they obliged immediately but the hotel was far from full and the person who checked me in should never have put me there. The rooms are in need of repair, soiled carpet and damaged walls. I think it has been a party hotel and is beaten up pretty badly. I had lunch on the rooftop. I ordered sliders they were not good. May 12, 2014
Rated 2 out of 5 by Hotel not typical W quality Platinum member, stay in W hotels all around the country. This hotel is definitely not W quality. I love W hotels, but this property in San Diego has not been renovated in years. The front desk clerk informed me they just completed renovation in common space, but none of the rooms have been upgraded for years. The carpet in hall ways is terrible, I had throw-up stains in front of my door. The carpet in rooms is has black stains from wear all through it. The bathtub has the brown rust streak coming from faucet. Caulking around the sink and tub is black or peeling. Overall it was just terrible according to W standards. If you appreciate the W standard of quality, you won't get it here. December 30, 2012
Rated 5 out of 5 by Definitely recommend We've never stayed at a boutique hotel and were pleasantly surprised at how special the hotel and the staff made every experience. From the standard hotel expectations to the little details that make it stand out, we were very pleased with our experience and will not only recommend it, but will return. Friends are already asking us where we stayed so they can experience what we did also. June 23, 2014
Rated 4 out of 5 by Only one issue I was charged for an item in the room that I did not take. I called and was questioned by the adviser on phone but once I reassured them I did not drink the alcoholic beverage I was refunded. July 2, 2014
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