Rated 5 out of 5 by astammy Overall, great hotel.
This stay was our 5th at this W. Our only complaint was that initialy we did not feel that we were treated as platinum members. We had to come down and request an upgrade, when it should have been given to us initially. Unfortunately, we did not get a suite, but our second room was better.
When I called whatever/whenever I was told there is a charge for Wi Fi, when in fact, there isn't for platinum members-misled initially, but was not charged at checkout.
Other than that, the staff was exceptional. Always pleasant.
January 25, 2013
Rated 5 out of 5 by FrequentTraveler13 ABSOLUTELY FUN W
This in one of my favorite Ws. The pool is beautiful and the crowd is total fun. The food was amazing and the hotel is located very close to the mall. You can walk there. I was upgraded to a really cool room with my own bathtub. The porch opened into a beautiful garden and I had pool access. The atmosphere is adult therefor families with children may not be able to enjoy completely. But singles and fun lovers this is your haven, an oasis in the desert. The lobby is beautiful with amazing art. I just loved this hotel.
March 20, 2013
Rated 4 out of 5 by steveo Above average for the most part
Excellent location, right near the clubs and shopping of downtown Scottsdale. Valet service and room service was top notch. Great room - the only thing I wish it had was a bathtub. Very clean overall. Pool area was large, relaxing and not crowded. My only complaint was the Wired room - you have to pay a fee for every 15 minutes of computer use, and then the system crashed before I was finished - had to call in a tech support person who couldn't figure out what went wrong. Aside from that, everything was good.
July 29, 2012
Rated 3 out of 5 by Lucas1107 Do not forget the guests paying to stay
I have never written a negative review about any Starwood property. This time i felt obligated to make sure others do not fall into the same experience. If your staying over on a weekend night do not plan on relaxing by the pool. It is truly a great crowd BUT if your a hotel guest staying in a WOW suite you still have no area to lay out EVEN on the imitation grass area or concrete. They evidently allow non-guests to purchase passes. great for the owners but not the SPG members and frequent travelers.
April 22, 2013
Rated 5 out of 5 by Richie W Hotel Scottsdale has great service and the staff makes each guest feel like they are #1.
The staff and their attention to detail make the stay at the W Scottsdale AMAZING. Sarah at the front desk goes out of her way to get to know each traveler and even wrote us a thank you for staying at the hotel.Sarah and Jillie are a great team. Each phone request is met with a can do attitude. This was my first W experience (B-day wknd) and the Scottsdale W made it memorable. We can't wait to go back to Scottsdale or stay at another W. Thanks, Scottsdale for making my b-day something to remember.
May 28, 2013
Rated 3 out of 5 by SFGiantsFan Trendy to the Max
We were in AZ for Spring Training & this Starwoods hotel was close to the SF Giants facility. We knew the hotel would be trendy, but it was a bit over the top for us. The room was too small, especially for the price, but it became obvious where the money goes ... the exclusive club action on Friday & Saturday nights at the "wet" pool patio, the enormous lobby bar area, and the front entrance wow factor. The service was great & when the front desk realized that we were there for 4 nights, they did their gold SPG treatment by finding us a room up and away from the night club action. Despite the fact that we were not the hotel's typical guest, they treated us fabulously and we thoroughly enjoyed the close proximity to the baseball park, good restaurants, and the lobby bar during our stay.
March 21, 2013
Rated 5 out of 5 by Jackie GREAT STAFF!
Every single interaction with the staff in this hotel was exceptional. I really felt they went out of their way to accommodate any requests we had.
Lou the bellman
Chris at the pool and nightclub
Daniele waitress at pool and Living Room
Only negative was our room. It was called a Spa Suite, but was probably the most basic room we have stayed in all year. Next time we will use upgrade certificates. I was expecting a lot more from a room called a Spa Suite.
July 22, 2013
Rated 5 out of 5 by bosoxqt W Hotels are the BEST
I love the W Hotel. I had an amazing experience on this past vacation. I actually stayed in the hotel 5 nights and I have NEVER had such fantastic service. Everyone from the valet to the housekeeping staff were friendly and gracious. We used the "Whatever, Whenever" service daily and I think this is the added touch that will keep me coming back to W Hotels over any other chain. I do love the contemporary styling and the clever phrasing all over the hotel. But it's the service that makes this hotel stand out. We never waited for a thing. Needed towels, extras were brought immediately, cable was funky, repairman came out within 5 minutes. Just stellar. My previous visit to a W was in June of this year, I stayed at the W Boston. Also an amazing hotel, but the service at your Scottsdale location was absolutely incredible!!!!
October 30, 2011
Rated 5 out of 5 by Jeanette Fun Getaway
Wow! What a great place! The staff was super friendly and knowledgeable about their hotel and surrounding area. We decided to checkout the local area and found lots of great restaurants and clubs, but ended up hanging out in The Living Room, listening to The Heard Eights. My favorite part of the stay were all the fun details, like the art in the lobby and the minibar, which even had sunscreen and a first aid kit. Thank you for a great stay!
August 6, 2013
Rated 4 out of 5 by Suekee Concierge staff was amazing!
It was my first time to Phoenix and my girl-friend and I just wanted a quick girls-trip away. We're very happy to have selected the W Scottsdale as the concierge staff took care of all of our needs. They booked our tour to the Grand Canyon for us, along with our dinner reservations, free car service and our day-bed at the pool for the Saturday Pool Party. I would highly recommend taking advantage of some of the perks W Scottsdale has to offer.
July 31, 2013
Rated 5 out of 5 by Jonnyb Excellent experience
Stayed for a friends birthday that was located near the hotel. We arrived at the hotel early in the day and spend a couple hours before attending the party at the pool. WOW, what a blast we had for the couple hours we spent pool side. Excellent vibe and service like nothing else.
We returned with people from the bday party and everyone's feedback was that we should of had the party at the W. I am already looking at booking the next event at the W and can't wait.
June 27, 2012
Rated 2 out of 5 by Really321 Cool but Small
The rooms are very cool but too small to be comfortable. We were not told the upgraded room with its own patio was so close to the pool that we would listen to the loud music from 11:00 in the morning until 1:00 AM at night.
October 22, 2013
Rated 5 out of 5 by Juliet The staff made the difference!
We just stayed 5 days at your hotel. We have stayed at many W's through out the country. The attention to detail at your Scottsdale hotel was wonderful. Anne really took care of us, and made our stay very special. Chris - gave us all sorts of information that made our stay easier. Bridgette, Heidi, Nick... all knew how to make our whole family feel very taken care of. You guys got it right at this hotel. Very impressed and happy to have spent our time here.
February 26, 2012
Rated 5 out of 5 by nvcowboy "WOW" Experience
Our stay at the W Hotel Scottsdale was a pleasant and enjoyable one. Our suite was very clean and comfortable with a contemporary feel to it.
The wonderful Bliss Spa products were all very useful. One unusual and interesting "touch" added to the decor were three "Coffee Table books" which appealed to various interests.
Even though the W Hotel has a very trendy and upscale atmosphere, the customer service staff managed to remain very personable as well as professional and efficient. Josh at the front desk was very friendly and informative with his advice and suggestions about the area. Upon checkout, the valet was very attentive in offering us cold bottled water for our long drive home even though he failed to address us by our correct name.
The W Hotel had a special and distinguishing signature style and met all of our expectations.
June 2, 2012
Rated 5 out of 5 by Sugarbear Best W i've been to in the country
I've stayed at this W many times. Both for work and personal travel. My experiences have always been the best as it has such a resorty feel to it. The staff is top notch and extremely accomodating. I always stay here when I visit Scottsdale. My only issue with the rooms are that the toilet area has no fan so when sharing a room, it lacks that important privacy feature when using the toilet. That's it though. Thanks again for a "W"onderful experience.
October 30, 2012
Rated 4 out of 5 by Merry12 Odd experience
Our stay was good. Good location, room and staff. The only thing we found odd was that we were told we could not bring any alcohol into the hotel. We have never heard of this policy anywhere ever before and we travel and stay in hotels many times almost every month. We understand not bringing alcohol into your bar, but into a private room? We really like the W's, but this was not even a policy in San Francisco which we stayed at a couple months ago.
January 21, 2013
Rated 5 out of 5 by Cyprus12 Very Pleased!
My friends and I recently spent a girls weekend here for my birthday, after reading some other reviews here and elsewhere, I was concerned about the size of the rooms, as we went for the best deal, no patio etc... I have to say the view wasn't much, but the room was nice, and we spent more time at the pool anyways. There was plenty of room for 2 girls with lots of luggage. The staff and everyone is Scottsdale were exceedingly nice and helped us with everything we needed. They brought us wine and champagne for my bday. The pool is awesome, and it can be a bit of a "scene" but even thought we aren't the stilettos and bikini type of girls, we still felt welcomed and had a great time.
Great location near all of the good shopping, restaurants etc... drinks and food aren't cheap here, but we went in expecting that. Great Bloody Mary's poolside in the AM!
March 6, 2012
Rated 5 out of 5 An Oasis
During my recent sojourn through the desert southwest I ended my travels in Scottsdale and made the wise decision to stay at the W. The hotel is nicely appointed with a stylist lobby and bar area. The room was modern and comfortable. The pool area is an attraction unto itself. The staff are well trained, attentive and very helpful. If you are looking for a cool hotel where you will be taken care of this oasis is the place for you.
October 5, 2012
Rated 4 out of 5 by review864 W Scottsdale
I had a spa room by surprise and actually took a bath in that center tub in the room. Since I was there on business, the room was lacking some much needed facilities such as outlets, lighting.
The other comment is that the bed was right next to the door, making it a loud night for other guests in the halls or housekeeping slamming the doors.
Overall, nice room but I would have to ask for better office environment in next stay.
November 9, 2012
Rated 5 out of 5 by TSAB It's must stay location!
Why you'd stay here? If you are looking for location, fun, and service excellence this is your spot. I don't know that I have ever stayed at another property of such well put together staff. Everything has been thought of. A great place for couples or group trips. I will definitely recommend and be returning. The staff was unbelievably attentive to detail, the hotel was spotless and well laid out. Old Town is a 3 minute walk.
September 26, 2012
Rated 5 out of 5 by Bob81 W = wonderful
This is a magnificent hotel in every rspect. From arrival to depature the staff is attentive, outgoing and friendly. My room was very contemporary, clean and refreshing - it was like a sanctuary. Amenities include a great gym, heated pool, a restaurant & two bars - I absolutely enjoyed each of them. Any stay in Scottsdale must have W SCOTTSDALE on the itinerary - the hotel and location will not let the traveler down.
December 24, 2011
Rated 1 out of 5 by Annoyed12345 Worst Hotel in the Collection
Pros - Concierge
Cons - Everything Else (GM, Welcome Manager, Nightclub, Pool, Bouncer, Bartenders, Cleaning Staff, Room, etc.
October 16, 2013
Rated 3 out of 5 by Tara333 Claustrophobic Rooms
I was shocked at the size of our hotel room - tiny and totally claustrophobic. To put this in perspective, my fiance and I live in a 500 sq foot apartment in NYC. For us to say this is tiny .. is just unbelievable. The layout didn't help either - the bed was in the middle of the room - leaving not much space around it to move and put a suitcase. There was a small Ikea-like closet but it was difficult to maneuver between the bed and the closet. Also, the bathroom was not separate but part of the room so there was literally no privacy or division of space - felt like my freshman dorm room. We were literally bumping into each other more in this hotel room than at home. We tried to get a bigger room but unfortunately the hotel was sold out.
For the price, you are definitely paying for the location and nightlife available at the hotel. It is definitely a "see and be seen" atmosphere.
January 22, 2013
Rated 4 out of 5 by RJ37 Nice but parking surprise and odd shaped room
Great venue but was shocked with free street side parking that the overnight valet ( was told only have valet) was $26. A bit pricy for this area. A price of $10-15 would be more reasonable.
Room felt very low and oddly shaped and not fitted for work as desk had no electric outlet and closest was filled with desk lamp and stereo system.
Disappointed no pool especially in Scottsdsle Otherwise nice venue.
January 12, 2013
Rated 5 out of 5 by Rach Extremely impressed.
It's easy to get too busy to write a review but I had to take the time out to give this hotel 5 stars. I travel a lot and hotels who have it together make all the difference in a trip. This hotel has restored my faith in the Starwood brand after a previous experience with a different hotel. The customer service at the W Scottsdale is unparalleled. They are extremely accommodating, helpful, and friendly. Definitely make you feel like you matter as a customer. The hotel has got a wonderful, trendy, & luxurious feel. Very clean. Is right next to everything you could want. My stay was for a birthday and they even sent cake pops and champagne up to the room. The guests are a fun crowd, but really I can't get over the staff. Loved the room and layout. Will DEFINITELY be staying again and will undoubtedly recommend this hotel to everyone I know. Will be the only hotel I'll ever stay at in Scottsdale.
March 7, 2012
Rated 5 out of 5 by AZSTALZ Epic Weekend
I just want to say that we had started our 'staycation' at another valley hotel and it was atrocious. We called the W and they gladly booked us a room and Chef Matt got us a reservation at Sushi Roku that night and took awesome care of us that evening. The food was impeccable! The fashion show was a blast and the pool was a great time on Sunday! It was VERY hard to leave on Sunday...
May 8, 2013
Rated 5 out of 5 by david1257 W should stand for WONDERFUL!
Everything about the W is wonderful ! The attentive staff, beautiful grounds and extremely comfortable rooms, made my stay Wonderful !
October 5, 2013
Rated 4 out of 5 by ProudMother Chic Hotel
Each year, I come to Phoenix for an annual meeting and I choose to stay at the W for a couple of reasons: a chic hotel in the Starwood family and one that treats me well.
This is my 4th year and I am noticing that I really prefer to have a firmer mattress. I noticed that in the prior year but it didn't bother me so much. That will be my only recommendation for improvement.
October 15, 2012
Rated 5 out of 5 by jennphonic Bliss.
I love this hotel. I think this has been my favorite Starwood experience to date. The front desk staff was great, as usual. From the pool bar staff to the Bliss Spa, I was treated exactly how I'd want to be. Bravo!
Special kudos to the meeting room staff. We had a training in Studio 1/2 and everything was perfection!
August 13, 2013
Rated 5 out of 5 by impressed2201 Sushi Roku
The Hotel is amazing but the restaurant is a HOME RUN. The food, the service, the ambiance!!!! Manager Thai was an incredible host and runs a tight ship. My wife and I would rate it up there with the best of the best. Thanks for an incredible experience. We'll be back soon!!
September 2, 2013