Rated 5 out of 5 by nardeezy Party Getaway!
I've stayed here 3x in the past year (twice with buddies and once with the wife).
Highly recommended as your annual get together with the boys for spring training or getaway with your lady.
Both day and night at the WET pool are a blast and the servers are top notch!
If I ever had to travel to PHX/Scottsdale for work this would be my first choice.
Only downside is that due to the weekend partying around the area it would be difficult to get a good nights rest if you're with the kids? Therefore, I do not recommend this place for families with small children.
March 23, 2014
Rated 3 out of 5 by StanU The staff is outstanding. Pool and fitness room leave a lot to be desired
The staff is accommodating in all respects. Friendly, helpful, and courteous. The rooms are clean and modern with that spa feel. Negative: limited drawer space and disappointing shower head/pressure.
Great location and vibe to this hotel. In walking distance of most all the local eateries and shopping district.
Downgraded for the lack of pool lounges. Wish the W catered to its hotel guests rather than the public who are granted access to the hotel pool.
Downgraded for the substandard/poor fitness facilities. The manager, Mallory, explained that Fit will be upgraded, but in the meantime, one elliptical trainer , two bikes, and two treadmills are woefully insufficient.Three broken cardio equipment is too many. RENT SOME EQUIPMENT!!
March 25, 2014
Rated 4 out of 5 by Nancy nice place but not my favorite
I have always loved W hotels but this one was a little unusual. I was upgraded to a spa room and the bed was set away from the wall sort of floaing in the room. Because of that there was no lighting next to the bed so there was no abiity to read at night unless I sat at the desk. In fact the lighting inthe room was way too dark for me the entire time. I found it a little unusual as this is the first time I've ever encountered this issue in a Starwood hotel. It will force me to think twice before staying here agin. The location however was fantastic and I loved having Sushi Roku right there!
July 24, 2013
Rated 4 out of 5 by Rated45 Needs to offer free shuttle service for their guests
It would be nice to offer to have shuttle service to their guests. Service is offered for the nightlife and other festivities it should be offered for the guests coming from the airport a nice plus
May 20, 2014
Rated 4 out of 5 by ldplotkin Good Enough
While I am an SPG Gold Member, this was my first time staying at a W. First, the service from the front desk, Whatever/Whenever and concierge staff was excellent. Everything was done with a smile, from changing my room to getting my laundry.
However, the staff at the bars were slightly offish and had a "too cool" attitude. The gym was way too small, as was the pool area. We had to go to the Phoenician on Saturday and Sunday in order to get chairs in the sun, and we were up early.
Overall, the experience met my needs and having a car service on hand (Acura and AZ Limo) provied helpful.
April 25, 2013
Rated 1 out of 5 by golfergirl13 Very dissapointed!!
I guess I will be the only negative review!! It is a beautiful property in a great location but... when I checked in the reservation was under my husbands name, when I travel alone I do not like to put my name on the reservattion, they were not going to let me check in!! When i got to the room, neat decor, the carpet looked like someone had spilled an entire bottle of red wine on it!! REALLY?? Could not find a remote for the tv anywhere!! They asked me if I wanted a bill under the door or emailed to me. I said under the door, never got the bill. Had to ask for a copy when I checked out, they had charged me for the internet, which is free for Starwood guest and the worst when I got home and checked my american express I had been charged a $45 mini bar charge. I did not TOUCH the mini bar. I have tried to call twice to talk to someone, left three different messages. No one has returned my phone calls. We stay at Starwood properties all the time. We have never been treated this poorly!!!
April 8, 2013
Rated 2 out of 5 by Ajjjj No alcohol Allowed
The staff was nice and helpful, the room and view were very lovely. They have a policy that there is no personal alcohol allowed. It was a mon night at 1 in the morning and the bar was closed!! Nonsense. I was on vacation so for that reason alone, I wouldnt stay there again.
July 6, 2012
Rated 4 out of 5 by RobertC123 Very Nice
Rented Mega Suite. Deck was okay but lower so full pool view is better from above. If you have lots of guests the patio is perfect. Room carpet needs to be replaced. No instructions on electronics use in room. TV in bedroom comes out via switch but we had to figure that out on our own. Not sure why there are no towel hooks in shower area. No place to hang your towel after use. Seems not very green. All in all the room was great. Would suggest as well plates and other kitchen items be in room.
April 7, 2014
Rated 4 out of 5 by Doug10 What happened to Wheels
While I always enjoy my stays at this property one of the main benifits is Wheels. t seem the program has taken a massive step backwards and I do not know why. Lewis our regular driver was at a loss to explain the defcinetcies in the program and was actually very apologetic about the service ot being what it use to be.
Bottom line its tough to fly coach when you have been flying first class, I hope wheel can be restored to its once efficient and effective classy former self.
April 9, 2014
Rated 2 out of 5 by Murph88 Does SPG Platinum Mean Anything Any More?
I enjoyed this property...but was disappointed by the failure by the hotel to treat me like a life time Platinum guest. No acknowledgment in room, no effort to provide a room upgrade, certainly no effort to provide a Platinum experience. I stayed from Thursday thru Tuesday...plenty of time to take note of your guest. And as is par for the course, again total failure to allow redemption of the suite upgrades with an alert arriving within 24 hours of my arrival. This is a benefit which SPG continues to fail to deliver on despite long lead reservations. In fact, today I have notice that my request for a suite denied in Boston for check in tomorrow. These awards expire, yet granting of the awards is a 1 out of 10 request proposition. I continue to enjoy staying at Starwood properties, but I feel lately more "taken for granted" rather than a business traveler who Chooses to stay at a Starwood property every week somewhere in the world.
May 2, 2014
Rated 4 out of 5 by Mongo Stay at W Scottsdale
The room was smaller than expected. Suggest coffee be available in the room to save having to go to the lobby area. Also, requested table for room service dinner and was told there were no tables available. Newspaper should be delivered to the room in the morning specially for platinum members as other properties do. You fell short of expectations and do not plan to return. The staff did an outstanding job, but some management decisions are needed to improve customer service and the level of details.
March 29, 2014
Rated 5 out of 5 by josh929292 Excellent Stay!
I would first off like to say Rachael Bienz was nothing short of amazing with her on point dealer of assuring all was well. The valet and concierge were very professional and prompt. Due to my job I travel often in which I always stay at the W Hotel. This trip was another amazing adventure as always. Great rooms, nice atmosphere and amazing drinks.
April 30, 2014
Rated 5 out of 5 by Ricci Local Experience
Stayed for an evening for a girls night out. The staff was professional and pleasant. The location was perfect for nightlife or daytime shopping and food. The room was impressive (clean and modern) with a great view of the pool. Ate at the restaurant inside Sushi Roku and the food was delicious. Would highly recmmend and will definitely be back.
April 28, 2014
Rated 5 out of 5 by cavemom Good for pleasure, but innovative for business
I held an important business meeting here last week. The meeting planner helped me assess a handful of options to be compliant with industry regualtions...hard to find a hotel that is not called a "resort" in Scottsdale. It exceed my hopes for a balance of unqiue but still conducive to work. I was more than pleasantly surprised that while still in the W style, it was more laid back and the meeting space was great, enjoyable and not the traditionla ballroom feel. On top of that, when invitees had extra time, shopping, pool, Bliss spa were easy to reach!
October 8, 2012
Rated 5 out of 5 by EvOrlo Excellent Scottsdale
Jon at the front desk assisted in checking me in was friendly, efficient, listened to my needs, He was also working the front desk when I checked out and helped store my suitcase and print out my boarding pass. Another staff member assisted me with the what's in the neighborhood to grab a bite. Housekeeping staff was friendly everytime I passed by on the 6th floor! I will def stay again! The pictures of the room on the site does not do it any justice. The furnishings, layout, window view were outstanding!!!
The livingroom layout was also impressive!
October 30, 2013
Rated 5 out of 5 by Golfcrazy Great amenities
Very modern and clean, beautiful pool, wonderful spa, great restaurant!
May 8, 2014
Rated 5 out of 5 by Slent1 Perfect Stay!
The rooms are phenomenal, beautiful design, great amenities, and incredibly friendly and attentive staff. Considering the room was reserved and paid for by a third party, I was relieved that the reservation and billing process went flawlessly.
May 1, 2014
Rated 2 out of 5 by businesstraveler36 Pay attention Business Travelers
This hotels main focus is on the night life and not the Business traveler.
No platinum check in, upgrades or extended check in.
Kids screaming in the hallways late at night, parties in rooms, etc...
May 3, 2014
Rated 5 out of 5 by FFN1 Comfortable and convenient
The hotel is very comfortable, quiet and modern.
Good bar and amenities, an enjoyable place.
May 5, 2014
Rated 4 out of 5 by Playin10is Hot location, temperature-wise and atmosphere-wise
This W Scottsdale is in a nice location with a great upstairs patio deck for parties and lounging.
- Rooms were really chic. The suites were spacious and had an almost 180 view of Scottsdale
- Location is next to a popular strip in Scottsdale with lots of great restaurants (Le Petite Maison, The Mission and a Shopping center next door)
- Food wasn't amazing, as the sushi bar on the first floor was pretty over priced
- Gym was a little small, but had the essential equipment
- Pool, Spa, and Outdoor area was great
November 26, 2011
Rated 5 out of 5 by astammy Overall, great hotel.
This stay was our 5th at this W. Our only complaint was that initialy we did not feel that we were treated as platinum members. We had to come down and request an upgrade, when it should have been given to us initially. Unfortunately, we did not get a suite, but our second room was better.
When I called whatever/whenever I was told there is a charge for Wi Fi, when in fact, there isn't for platinum members-misled initially, but was not charged at checkout.
Other than that, the staff was exceptional. Always pleasant.
January 25, 2013
Rated 5 out of 5 by FrequentTraveler13 ABSOLUTELY FUN W
This in one of my favorite Ws. The pool is beautiful and the crowd is total fun. The food was amazing and the hotel is located very close to the mall. You can walk there. I was upgraded to a really cool room with my own bathtub. The porch opened into a beautiful garden and I had pool access. The atmosphere is adult therefor families with children may not be able to enjoy completely. But singles and fun lovers this is your haven, an oasis in the desert. The lobby is beautiful with amazing art. I just loved this hotel.
March 20, 2013
Rated 4 out of 5 by steveo Above average for the most part
Excellent location, right near the clubs and shopping of downtown Scottsdale. Valet service and room service was top notch. Great room - the only thing I wish it had was a bathtub. Very clean overall. Pool area was large, relaxing and not crowded. My only complaint was the Wired room - you have to pay a fee for every 15 minutes of computer use, and then the system crashed before I was finished - had to call in a tech support person who couldn't figure out what went wrong. Aside from that, everything was good.
July 29, 2012
Rated 3 out of 5 by Lucas1107 Do not forget the guests paying to stay
I have never written a negative review about any Starwood property. This time i felt obligated to make sure others do not fall into the same experience. If your staying over on a weekend night do not plan on relaxing by the pool. It is truly a great crowd BUT if your a hotel guest staying in a WOW suite you still have no area to lay out EVEN on the imitation grass area or concrete. They evidently allow non-guests to purchase passes. great for the owners but not the SPG members and frequent travelers.
April 22, 2013
Rated 3 out of 5 by SFGiantsFan Trendy to the Max
We were in AZ for Spring Training & this Starwoods hotel was close to the SF Giants facility. We knew the hotel would be trendy, but it was a bit over the top for us. The room was too small, especially for the price, but it became obvious where the money goes ... the exclusive club action on Friday & Saturday nights at the "wet" pool patio, the enormous lobby bar area, and the front entrance wow factor. The service was great & when the front desk realized that we were there for 4 nights, they did their gold SPG treatment by finding us a room up and away from the night club action. Despite the fact that we were not the hotel's typical guest, they treated us fabulously and we thoroughly enjoyed the close proximity to the baseball park, good restaurants, and the lobby bar during our stay.
March 21, 2013
Rated 5 out of 5 by Richie W Hotel Scottsdale has great service and the staff makes each guest feel like they are #1.
The staff and their attention to detail make the stay at the W Scottsdale AMAZING. Sarah at the front desk goes out of her way to get to know each traveler and even wrote us a thank you for staying at the hotel.Sarah and Jillie are a great team. Each phone request is met with a can do attitude. This was my first W experience (B-day wknd) and the Scottsdale W made it memorable. We can't wait to go back to Scottsdale or stay at another W. Thanks, Scottsdale for making my b-day something to remember.
May 28, 2013
Rated 3 out of 5 by Bruno2 Not for business travelers
Good rooms, but everything is loud. Dining options quite limited. Party-goers in the loud halls until 2-3am on weeknights. Amenities are good -- great showers.
April 21, 2014
Rated 5 out of 5 by AzBull65 GREAT staff!
The staff at the W Scottsdale is by far the most accommodating that I have experienced in a long time. A special "shout out" goes to Shannon with their "Whatever Whenever" service for her outstanding professionalism and attitude.
As far as the hotel itself, it's a great place to stay with a LOT of energy and very good vibe.
I definitely would (and have) recommend(ed) this location if you are looking for a fun, upbeat place to stay.
Keep up the good work, W Scottsdale! Don't change a thing!
September 11, 2013
Rated 3 out of 5 by Karin2013 Average Property
This hotel what not up to the W standards that I have experienced at the property in Seattle. All of my party experienced rooms that had stained carpets. The facility in general just seemed average to me. Not meeting what you expect at this price point. It is a property that clearly caters to a young party crowd and is not intended for a business traveler. I experienced a few odd situations with my room but the staff was fantastic and handled each one with great professionalism and concern.
October 22, 2013
Rated 5 out of 5 by Guy333 Really fun
This hotel is a great destination if you like the night life, lots of restaurants and clubs nearby, and the hotel itself is cool and inviting. We were treated like celebrities by the staff. The pool area has a fantastic party every night.
April 14, 2014