Rated 5 out of 5 by LFDad One of the best
I would say this is one of my favorite Starwood properties, and much of that has to do with the staff. Everyone I have met over the years has been very pleasant and always willing to help.
The facilities themselves are also very nice, with comfortable accommodations, a wonderful view, and a great location.
August 17, 2014
Rated 5 out of 5 by NYBen99 Service getting better
Over the last several months I have noticed an improvement in the attention given to customers. It had waned in the earlier part of this year, but now has returned to its usual state.
August 14, 2014
Rated 1 out of 5 by missyjg Worst Noisiest Hotel
My card was charged for parking although I paid in cash. I was not informed when I booked the charge, nor the hold-charge for amenities for the room which I never used.
There was music and noise ongoing until 3am in the morning. I complained to the staff who just apologized but they never did anything about it, which tells me there is poor management.
August 13, 2014
Rated 4 out of 5 by Schrimp Great buildng
The arch. outstanding!iThe mural fasinciating.
August 12, 2014
Rated 5 out of 5 by jadeurope NYC GRand Finale
Our last night in the NYC area was made very special by the entire staff. Already as we drove into the valet parking area the staff was super friendly helping us with our little son and our luggage. The staff was friendly, helpful and very engaging. Check-in took a matter of minutes. Nothing was a problem or a bother. Already as you walk through the hotel everyone is aware of your needs and is ready to help. They truly implement the "whatever whenever" concept. We left more than satisfied, and it was all due to the great staff and team work which was on display. A must stay in the NYC area.
August 6, 2014
Rated 4 out of 5 by dimatik Hotel is ok, breakfast service bad
Most things are on par with other W hotels. Breakfast service was exceedingly slow - there was 1 waiter serving the entire restaurant which was packed. Why? No idea.
August 5, 2014
Rated 5 out of 5 by Arturo47 My Birthday Weekend at the W
All i can say is when i come to the W and the staff greet you before entering the lobby it gives one a home feeling of comfort.Its very difficult to express ones gratitude in how we are served while staying at the W.Its the W that makes my stays so much more enjoyable from home and I think it all has to do with the staff and the standards they follow that want me to come back as often as I do.Truly an exception Hotel.
August 4, 2014
Rated 5 out of 5 by ChrisB60 Very pleasant hotel
Very nice hotel. I recommend you make sure to get a view north towards Manhattan, as a new building is being constructed to the South of it, which somewhat obscures the view.
August 4, 2014
Rated 4 out of 5 by Conserve Outstanding Service
We've stayed at the Hoboken W on prior occasions and have never been disappointed. We had a minor issue when checking in which was taken care of by several staff members..They really were very accommodating. The town of Hoboken might be changing, but it's good to see the W stay consistent with it's outstanding service.
August 4, 2014
Rated 4 out of 5 by jon8345 Overall a good place to stay…but,
This is a very nice hotel, but we were disappointed in the cleaning of our room -- for example, our used glasses remained there for a day or two and no one replenished our mini-bar.
August 4, 2014
Rated 5 out of 5 by LisaLizal Beats staying in Manhattan!
First time staying in Hoboken for meetings in NYC. More convenient than staying in Manhattan. Quieter location. Great restaurants. Super easy mass transit to any part of Manhattan. I am converted - only staying in Hoboken now when I have to be in NYC.
July 31, 2014
Rated 5 out of 5 by Catherine07 The view of NYC is one of the best!
Beautiful hotel, great location, truly considerate and polite staff.
July 27, 2014
Rated 4 out of 5 by Anduii Excellent Night
My wife and I spent one night here at the end of a vacation to the east coast. We were blown away by the view of NYC from the room, as well as the decor inside the hotel and the room itself. The staff were all very nice to boot. We didn't get much time to spend in Hoboken, but we loved every minute of it. We will definitely try to return.
July 26, 2014
Rated 5 out of 5 by Holly0529 Marvelous Stay...Friendly Staff...Efficiently Run Hotel
Our stay at the W Hoboken was very pleasant. We felt quite welcomed, were greeted each and every time we entered the hotel, parking service was great. I would definitely recommend this hotel to anyone visiting the NJ/NY area. Such easy access to the city and great views. Thanks to all!
July 24, 2014
Rated 1 out of 5 by Lee45 Did Not Meet Expectations For Price
Upon arrival and entry into our room I realized the "view" of the city I paid for was actually a view of a parking deck. It was my children' s first time in the area, which is why I picked this hotel and paid extra. The breakfast included was minimal. We went all night with the bathroom light not working when a simple explanation from downstairs could have remedied the issue. Instead, maintenance was called the next morning and flipped a simple black switch. The final straw was when we were woken up around five am by loud arguing in the hallway. I was VERY disappointed and will not book this hotel again. I could have stayed in New York for the price, noise, and overall experience.
July 21, 2014
Rated 4 out of 5 by mtgprof1 W Hoboken Review
As hotels go, it met the standard requirements. I guess I always expect more from a W and A Starwood Hotel. The one thing that I would have expected was for the staff to be familiar with the local area. It took 4 people to explain that the starbucks was really only 4 blocks away and exactly where it was.
July 18, 2014
Rated 5 out of 5 by Jenn61787 Great Features and Location
The room had great views, a great location and everything needed available in our room.
July 13, 2014
Rated 5 out of 5 by Mdjwales Very good
Excellent friendly helpful staff. Restaurant very good. Room service speed and service excellent but food was only ok.
Room view excellent of Manhattan.
July 12, 2014
Rated 5 out of 5 by DaveMVA Great hotel
I stay here when I'm in town as it is convent to the PATH and water taxi. Service is always great.
July 12, 2014
Rated 5 out of 5 by WLSAMB Best Kept Secret
This hotel is probably the nicest of the NY area W's. Its large rooms and beautiful views of Manhattan are priceless. The staff is above and beyond spectacular. The front desk staff, especially Ashley, truly make you feel welcomed and at home. The hotel is within walking distance of many restaurants and bars and just a 15 minute ride to midtown Manhattan on the Path.
July 8, 2014
Rated 5 out of 5 by KStack Great location, great customer service
I've stayed at the W Hoboken over 10 times now, both for business and for pleasure. The staff are always a pleasure, and they do their best to accommodate any requests with a smile on their faces.
My only negative comment: their breakfast has recently been downgraded. You used to get $15 toward anything on the menu, but now they've changed it to only the continental breakfast (which has a price listed of $16). I used to pick this hotel over hotels in Manhattan because of their breakfast and customer service. Still love the place, but I miss my breakfast options!
July 7, 2014
Rated 5 out of 5 by MaggieB19 A welcome return
Have stayed here before. It is a great hotel. The staff are amazing. They do a great job. I'm returning on July 19th of or a week. Can't wait. They really do. Good PR job.
July 6, 2014
Rated 5 out of 5 by JeffMac12 Great location, great hotel
I have stayed at the W Hoboken about 200 nights and do so because it is a fantastic hotel with great staff. I have even taken my family there for spring break and we have a great time.
July 2, 2014
Rated 5 out of 5 by Dan987654321 Passing Through
Hotel was great and a perfect view of NYC. Great sleep and kids loved it.
July 1, 2014
Rated 5 out of 5 by vixvixvixer Excellent Location
The W Hotel in Hoboken is located right by the river and in certain rooms you're able to get a view of the Manhattan skyline. You can also run along the water and you're close to many great restaurants and bars.
June 26, 2014
Rated 5 out of 5 by JennD1 Great views!
This hotel is lovely, views are great, and the staff is very friendly and accommodating!
June 25, 2014
Rated 4 out of 5 by Dustypebbles Great views! (while they are still available)
Have been here several times and it is still very clean. The construction next door is really going to kill the views. I was back again for my grand daughter's 2nd birthday
I waited over 20 min to get my room. Only one other guest was checking in. The staff--(Ryan?) said that he had someone checking my room to see if it was available. This was at 5:00 and check out is noon. He was very courteous, but apparently the wait was out of his control. Not sure what that was all about-
I plan on returning on July 6th to visit my newest grand daughter(due next week) and will make a point of checking in earlier. Hope I get a river view !
June 23, 2014
Rated 4 out of 5 by Johnnie12 Feeling special.
Kindness from the valets, front desk personnel, security, (to calm some next door volume) etc., a view of Manhattan, a comfortable sleep all led to a great time.
June 23, 2014
Rated 5 out of 5 by Bcmiller Great beds, quite and great staff
I would put some type of corner pulls to hold down the mattress pad. I was in room 1412 and the Spanish cleaning girl was exceptional. I told her there was no shower cap and she went out of her way to help me. My daughter got engaged and we needed more ice buckets that arrived in 5 minutes. The Bliss products are amazing as is the bed. The view was ok as constructions next door was very noticeable unfortunately for an expensive room.
June 22, 2014
Rated 5 out of 5 by Jackie1333 Great Service
I have stayed at many Starwood hotels in the NYC area, but the staff during my stay at the W Hoboken was the best staff so far. Every person went above and beyond what I needed and made sure that I was as comfortable as possible.
June 20, 2014