Rated 3 out of 5 by vijai1952 unacceptable
This is an Aloft masquerading as a W...
the rooms are the same as the Aloft brand...the closet is similar with a door...they put dial soap REALLY in my bathroom till I asked them for normal bliss soap...there was no bath gel or body butter till we asked, they use robes that are typical to the Aloft not the W, the water glasses were not replaced the second day neither was the bath mat...or the wash cloths, you can here the doors open and close on the floor as well as people speaking loudly in the hallway...
I stay at all different Starwood properties and I am a Platinum member for the last two years...I have neverhad this experience in all my stays ...EVER...they should charge aloft prices for this property...
December 8, 2012
Rated 3 out of 5 by Boomer79 Great property... Underwhelming staff
The property was really nice and in a great location. I was only there for 1 night, so I didn't have much interaction with the staff, but what I did was sub par. When I arrived at the hotel, it was about 9:30pm. There was only one person at the front desk. There was another guest there that was having some problems with their bill. The guest was simply going over all of her charges. While i understand the need to attend to every guests needs, when you have a line of people waiting to check in, having a woman at the front counter just reading her bill could have been handled differently. The biggest problem was that the front desk agent did not even acknowledge me or the other guests waiting in line. After waiting nearly 15 minutes, I finally asked if there was someone else there that could check me in. For the first time, she acknowledged I was there and said that she was the only one working but it would just be a few minutes and she apologized. After another 5 minutes and the 2 other guest in back of me saying something, she finally asked the woman who was reviewing her bill to step aside so she could assist other guests. The woman basically refused, so then the agent had to move to a different podium to check me in. Maybe it was because she was flustered, but after I checked in, and went to my room, the keys didn't work. Had to come back downstairs to get re-keyed. Then when I did get into my room, there was a gift and a letter waiting... For another guest. Somehow, I was assigned a room that was for another Starwood platinum member. I brought the letter down to show her and she again apologized and said that my room must have been switched, but they were the same suite types so it didn't really matter. Housekeeping could have done a better job. While everything was more or less ok, save for the long, dark hairs in the bathtub, the room looked like it had been turned over quickly. For example, the sheets on the bed were not covering the mattress entirely. It looked like someone made the bed in an extreme rush. I had asked for a late checkout when I checked in. Of course the next day I was disturbed by housekeeping wanting to know when I would be checking out, and after I was out for lunch and returned to the hotel, my keys did not work yet again. When I did check out, the line was too long to bother waiting, so I simply told one of the agents my room number and that I was leaving. So, while I didn't have much interaction with the staff, what I did really wasn't deserving of any awards. That aside, it was a really nice property.
December 29, 2012
Rated 1 out of 5 by Jeffreyws Check your bills - they are overcharging
We had a AAA parking package and were still charged parking fees. Hotel acknowledges we should not have been charged, but still no credit on my credit card. When credit was issued - it was actually an additional charge!!
Room went without cleaning one day - still don't know why.
Bar staff is aloof and un-attentive.
July 4, 2014
Rated 5 out of 5 An upgrade that upgraded everyone's mood!
We were just staying overnight after a round of graduation parties all day. When we got to the hotel we were bushed. But the energy of the place and the staff started revving us up. When the extremely nice check in woman (don't have name, darn, but it was about 11:00 PM on Sat PM June 23, 2012),, said she was going to upgrade us I thought, Great, how sweet. But we plotzed when we got to the suite she had put us in. Definitely a rock star/player kind of place on the 14th floor. Our stay was way to short, but I have to say I am always amazed by the superior awards program, Starwood Gold Preferred, I think. I have always been treated special and never have not been able to get an award room when I need one. You guys are terrific.
June 27, 2012
Rated 3 out of 5 by Sookie Dirty
If you like a hotel where the bathroom has no door and you can shower for all to see -- this is the place for you. If not, don't stay here.
TV picture quality was TERRIBLE. Constantly fritzing out.
The room could have been cleaner. The robe hanging in the bathroom had some brown stuff (goodness knows what it was) on the hem and sleeves. Gross. The furniture in the living area was stained and probably should be switched out.
When I checked in, around midnight, there was nobody outside to help me with my bags from the curb to the front desk.
September 18, 2012
Rated 5 out of 5 by KingDaddio Simply the Best
The W Boston front desk and W Insiders once again went out of their way to deliver a superior experience. Joining the act this past stay was the W Lounge. When I decided to dine in the W Lounge, I asked if there was a quieter location since the Lounge was rockin' with excitement on a Thursday night. The W Lounge staff immediately offered me the option to dine in the closed breakfast restaurant. I accepted their offer and enjoyed a WOWderful lobster mac & cheese dinner.
March 15, 2014
Rated 5 out of 5 by CGProds Best Boston SPG Property
I've stayed at almost all of the SPG properties in and around Boston and the W consistently bests a largely high-quality group. Every time I visit the staff is really welcoming and accommodating and the property is well maintained. Parking is expensive but it is a downtown hotel and to be expected. The restaurant staff are incredible and have always treated us really, really well. I've always tried to tack on an extra day to business trips in order to get the most out of my visits.
March 4, 2014
Rated 5 out of 5 by gavinp Spectacular romantic choice!
The W Boston really delivered a romantic night for me and my wife! I let the staff know we'd be coming for a romantic evening, and asked for help setting us up.
They did a great job; the room was gorgeous when we arrived, with rose petals sprinkled out (thanks!). While we were at our show, the hotel delivered a bottle of bubbly and some chocolate covered fruit. An amazing touch.
If you're coming to the W Boston for a romantic getaway, be sure to let them know and ask for help. I'm sure you'll be happy.
January 27, 2014
Rated 5 out of 5 by guest25 Very happy with the customer service-great staff
I work in an industry that focuses on customer service and I know how difficult it can be working with the public. The staff at this hotel was pleasant & knowledgable. I inadvertantly left my camera behind and didn't realize it until I arrived home. I called the hotel, the young lady was very helpful, was able to locate it and took my information so it could be sent to me. I received it in 2 days and just want to say thank you-what a great experience!
March 15, 2014
Rated 5 out of 5 by SeattleMike Best St. Patrick's Day Weekend thanks to W!
The W Boston is an amazing place to visit if you are in the Boston area. I had an incredible visit during St. Patrick's Day weekend. The staff of the hotel goes far above and beyond expectations. They anticipate everything you will need and the deliver even more than that. The team here knows how to wow their guests and they do it consistently. I can't wait to return and I recommend everyone give this property try.
March 19, 2014
Rated 4 out of 5 by FrontBay Trying too hard
The area was very loud and the music was loud at the hotel entrance and in the elevators.
June 30, 2014
Rated 5 out of 5 by PattyCon W Boston
This is a perfect hotel for going to a show in Boston. It is an easy walk to all the Theaters and some great restaurants. It has a beautiful lounge on the first floor too. Being a Starwood rewards member I received coupons for 2 free drinks at the bar and a free water in the room. I was upgraded to a corner room on the 14th floor. The view was terrific. From here you can walk to almost anywhere. We walked down to Boylston St. and did some shopping. No worries or complaints.
November 24, 2013
Rated 3 out of 5 by Marathon2012 In town for boston marathon
Nice hotel if you don't care about abundant street noise and thin walls between rooms. Because we were in town for the race, sleep was paramount and certainly wasn't going to happen w/ us facing Stuart St. and the numerous rooms w/ parties going into all hours of the night. I will say however, the staff was very accommodating when we asked for a new room and were put on the alley side of the hotel where we were much happier. If the hotel were to improve the sound-proofing, we would absolutely stay again. Having stayed at the Westin for previous races, we will probably go back there.
They have a nice setup, reasonable rooms, good lounge and restaurant and again wonderful staff from the front desk/concierge to the "style" people. These are the reasons we appreciate the starwood company and are happy to be members.
April 21, 2012
Rated 5 out of 5 by RobBru Great location, great bar
We try to stay here whenever we have reason to sleep over in Boston. We are always greeted in a professional, but welcoming manner. The rooms are great and the staff accommodating. We had one minor issue this stay. The light for the magnifying mirror in the bathroom was out, we called down and reported this and were told engineering would be "right up to fix it". Never happened! Have to say, though, that this is unusual for this hotel. We will stil definitely be back.
July 31, 2013
Rated 5 out of 5 by Heatsar EXCELLENT CUSTOMER SERVICE
This was by far one of the best hotel stays I have ever had. The staff was incredibly personable and went out of their way to make my stay comfortable and special. They upgraded my room since it was available to a gorgeous corner suite, and also left a bottle of wine and cheesecake since I was celebrating a birthday. The location is also great to get around the city. I would reccomment this to anyone, and will definitely be back.
February 6, 2014
Rated 3 out of 5 by Josh78 Don't expect a view.
The Boston W is well-located and has comfortable rooms, but lacks the style of other hotels in the chain. The small lobby is nothing more than a bar -- brightly sunlit during the day, and packed to the gills on weekend nights. It can be nice to have a popular bar in a hotel, but not when you need to deal with a bouncer to get to your room. Our room itself was clean and comfortable, but faced the backside of an ugly brick hotel. The building is around 30-stories tall, but only the first 15 floors are hotel rooms with most of the views blocked by unattractive neighboring buildings. I know W does a profitable condo business, but devoting the entire top half of the building to them seems a lot like the tail wagging the dog. Finally, there is no pool, roof, or other amenities (except for a gym). This is a bare-bones hotel with the W name.
May 20, 2013
Rated 5 out of 5 by Tara7384 EXCELLENT HOTEL & STAFF - highly recommend
The accommodations this hotel provided went well beyond my expectations. Not only was the facility beautiful and clean, the staff was incredible. After a very rough day, Brian & Jenny at the front desk stopped at nothing to make my experience a fabulous one. They truly cared and turned was probably one of the worst into one of my better days. People like this should be recognized and what weill keep me coming back and referring friends & family.
August 10, 2013
Rated 5 out of 5 by KingDaddio Spectacular Inaugral Visit
Being the first time to the W Hotel Boston, I was not surprised but still very thrilled by the great personal treatment I was provided by the hotel manager and concierge. I later learned that the concierge from a sister W Hotel called in advance to ensure I received the same high quality service that is always provided to me by W Hotels. I am now really looking forward to my upcoming stays at the W Hotel Boston during early February.
December 12, 2013
Rated 5 out of 5 by Chris78 34th Birthday Celebration
Received an email from W insider the day before my arrival. Very impressed with their welcome!
Check in was a breeze.
Staff were accommodating and although no upgrade was given they seemed to say if there was a room they'd be more than happy to upgrade.
Accura service wasn't working but they provided cab vouchers (we didn't use it). Yet it speaks to their pro-active customer service in providing an alternative.
Gym facilities are minimal.
March 4, 2012
Rated 2 out of 5 by TheTravelCritic Bad W Experience
Two days at the hotel as a Starwood Platinum guest. Tub drain does not work tub fills with water during shower. Ok it happens. Left for meeting, called hotel told front desk. Came back late went to bed. Next morning pulled back curtain and tub is still full of water. Got the rare experience of standing in day old cold dirty water to shower. No idea why hotel couldnt' fix drain when I was gone from the room for 14 hours.
June 30, 2012
Rated 5 out of 5 by JSLee Awesome rooms
I had one of the corner rooms and it was furnished modern and functional.. Plus the great service what else can you ask for..
I left my cufflinks at home and went to reception to ask where I can buy some.. Instead the hotel was about to send a set to my room to use during my stay.. Excellent Service..
March 1, 2014
Rated 3 out of 5 by Susansc Motion detectors?
My hotel room light switch was equipped with a motion detector which caused all of the lights to go off after a period of 10-15 minutes if no movement was detected. Since the device was located next to the door in the entry hall, it did not detect movement in the room itself or, most important, in the bathroom. This was not only annoying (I had to go into the hall every few minutes to turn the lights back on!) but it was also dangerous. The lights went off while I was in the shower, and I had to feel my way through the dark, dripping wet, to turn them back on! I appreciate the desire to conserve energy but this is not the way to go about it.
March 25, 2014
Rated 5 out of 5 by Smokey45 Birthday treatment
We ordered room service on my birthday evening (June 19) and your staff treated us to a bottle of our favorite prosecco AND comped our entire order. That was so special. What a great birthday dinner. Your staff is just wonderful! Our compliments!
William & Kathleen Maffett
Starwood Gold Preferred
June 21, 2014
Rated 5 out of 5 by MSanchez Fantastic Stay
Once again, my stay at the W in Boston could not have been better. The staff are the nicest people you could meet, and they took care of our every need. I highly recommend this hotel to anyone staying in Boston
June 23, 2014
Rated 3 out of 5 by Encompass Great Hotel poor room location
We loved the location of the hotel and the over all facility was very nice the and staff excellent.
I was disappointed that the front desk did not warn us of the street noise level especially were our room was facing the front and even though the room was on the eighth floor the noise level kept us awake in the middle of the night an ruined what what was to be a wonderful stay
December 24, 2012
Rated 5 out of 5 by PSaq Amazing stay in Boston
The staff was really friendly and personable. They were kind enough to leave a "thank you" note with cupcakes in my room. I would have loved black-out curtains in the room. Otherwise, perfect stay.
June 23, 2014
Rated 5 out of 5 by annbella Awesome place to stay!
This hotel went above and beyond! I loved the lounge/bar area, the room was really nice and the staff was great!
March 17, 2014
Rated 5 out of 5 by BahstunRocks Great location!
I was pleasantly surprised by the attentiveness of the staff at the W in Boston. Doors were always held open, always smiling. The room I had was great. It was spacious, great setup and amazing bath. I wish the Marvelous suites had a soaking tub as well but hardly a deal breaker. I would definitely stay there again!
January 4, 2014
Rated 5 out of 5 by cfla Lovely. Great staff.
Not too hip as other Ws can be. Staff was very nice. Location can't be beat. Much better than Westin near convention ctr.
March 11, 2014
Rated 2 out of 5 by MEtraveler bad aftertaste
I'm a fan of the W hotels, but not this one. First of all, I had hoped to check in a bit early, being visibly sick and suffering from cold. No way, no how - a room could only be ready one minute to 3. But the real disappointment came afterwards when the hotel kept applying charges to my account that I clearly had not racked up...
April 3, 2013