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Rated 4.6 out of 5 by 298 reviewers.
Rated 5 out of 5 by A nice stay! From our recent experience of staying at the W Hong Kong, we noticed that staff quality has generally improved/enhanced. From bell staff & room attendants, to telephone operators and gym & pool attendants, all were able to present themselves professionally with style as well as to sincerely extend their warm hospitality. David (Welcome Relations Manager) ensured our bookings were properly taken care of. Benny (Welcome Relations Manager) demonstrated nice flair as a professional hotel manager in responding to our needs and sometimes in exceeding our expectations, which can hardly be found in hotel managers of his generation. We wish the management could retain and develop such good staff, so as to take the W Hong Kong to an even higher level. June 11, 2012
Rated 4 out of 5 by Getting Worst I have been staying in W Hotel Hong Kong for more than 10 times since it's opening. I think the service and the facilities is getting worst and less. There used to be two sets of shower towel and shower gel, shampoo and stuff, but this time I realised there's only one set. The in room dining options are too little. The Bliss Spa is not recommended. We booked Blissage 75 (which is a 75 mins massage), however, we only received a 65 mins service. Not only once, we had tried the Blissage 75 before, and they left early also. August 1, 2012
Rated 4 out of 5 by Convenience With the Airport Express right below the hotel this is one the most convenient places to stay if you're not on HK Island itself. The staff are great and always happy to help. I've had concierge services there find tickets to sold out events when AMEX couldn't For eating the restaurants and the woo bar are great, as is the room service but there's also there's a shopping mall at your doorstep with lots of eating options. And if you can't find what you want in any of those...there's a supermarket in the mall too! October 31, 2012
Rated 5 out of 5 by The funkiest (and most convenient) hotel in HK I always stay here when in HK a) because it's SO easy to get to, two stops on the airport express, then 10 floors up from the platform to reception (via an easy to navigate shopping centre) b) city centre airport check in is then 9 floors down from hotel reception and c) it's the funkiest, hip hotel with supremely comfortable beds in town. The pool on 76th floor has awesome views, the staff are über professional, so keen to help, polite and dedicated. F&B prices are reasonable for a hotel of this standard June 25, 2012
Rated 5 out of 5 by Another "WOW" Experience from the W! We had an amazing stay at the W-Hotel. From the 1st second we were picked up at the airport we knew that this is going to be an amazing experience. The "no haste" check in straight up to our room was another surprise. We have been traveling the world on our "mission" to stay in every W-Hotel globally - and the W Hong kong was one of our highlights. A special mention need to be made of floor 76 where the Jacuzzi and wet bar never let us down after a long shopping spree in HK. WOW, WOW, WOW! December 21, 2012
Rated 4 out of 5 by Exceptional, except for the food. Our room was very comfortable and had an amazing view. The staff were incredibly nice and helpful. Loved the gym and the hotel pool (would have been better if it didn't rain so much!). The only area I see for improvement is in the restaurants. Hard to get anyone's attention at breakfast and the two meals I had at the WooBar, did not meet my expectations. My Cesar salad without anchovies came with ANCHOVIES, and my request for vinegar and oil and salt and pepper took longer to fulfill than for my friend to eat an entire burger. An order of vegetable spring rolls was greasy, soggy and lukewarm. The replacement Caprese Salad was better but took a long time to arrive. Should have asked to be comped for the $20 glass of wine I consumed while waiting for it to arrive. Am hopeful the property can improve on the food because otherwise I loved it. May 19, 2014
Rated 5 out of 5 by Convenient location, great facilities! Travel from the airport is very convenient especially upon checked out bags get delivered to the Kowloon station check in counter! Level of service was highly satisfied, complimentary mobile phone with free local call and internet was provided free of charge. May 24, 2014
Rated 5 out of 5 by Cool Hotel My wife and me staying at W Hong Kong to celebrate our 20th wedding annivresary. Warm and efficient welcome team make our check-in takes no time. Room has been checked-in before our arrival. Ocean view room made our staying very pleasnt. Well trained staffs greeted hotel guests whenever you step in to the lobby or on check-in level. We notice there are stained made by previous hotel guests on carpet and bed cover that have not been cleaned. As or our experience with W Hong Kong, they could do better than this. Also, we were advised by the "Welcome Specialist" there is a surprise amenity ready for us for our wedding annersivery. Unfortunately, this amendity was never sent to us even after we left. Overall, I still rate W Hong Kong is one of the best hotel that we have stayed under SPG hotel chain and we will definitely will return to W Hong Kong. November 13, 2011
Rated 5 out of 5 by One of the best hotel experiences I have ever had I hope I am not over-selling this property, but this is one of the best experiences I have ever had at a hotel. I was traveling on business, and my harbor-view room had a wonderful view of the Hong Kong skyline, even if it was a bit obstructed by the ICC tower. Although the room was not huge, I would say it was the perfect size, and it was much bigger than the HK alternatives. The bed was incredibly comfortable, and the other contemporary room features made me feel pretty pampered. I especially liked the ability to control the lighting of the entire room from my bed. The giant sliding doors int he bathroom were also a nice touch. One of the best features was the shower. It was quite humid in Hong Kong, and a nice shower can make you feel like a million bucks. The rainfall shower head coupled with a separate hand-held attachment and great water pressure was just what the doctor ordered. But the highlight of my experience was the level of service I experienced. I have never in all my years of traveling felt so welcome at a hotel. No matter what problem I presented the staff with, there was always a solution and a smile. People actually remembered my name - not through some trick where the valet passes it along to the front desk. I would show up in the lobby and staff would call me by my name and magically make themselves available to help me. I should also point out that this hotel is sitting on top of the Kowloon subway station. This meant that I had inexpensive, safe, and efficient access to all Hong Kong had to offer, even when it was raining. For comfort, service, and convenience, I gladly give the W Hong Kong five stars. May 27, 2014
Rated 5 out of 5 by Ultra modern hotel with all comforts you can think of. We stayed here for 2 nights in May 2014. The room was excellent. All the little comforts you can think of. We like the great view, the modern layout and the various pre-set lighting moods for the room. Downside was no free wifi which was quite a let down considering the room was not cheap. Handy in the room is a great idea but no one explained what it was for, whether we will be charged, whether we can bring it out of the room etc. Facilities - pool and gym looked great. Was disapppointed that the bar at the pool level was closed on one night we wanted to go. The breakfast was beyond expectation. I drank quite a bit on both nights from the Woobar and the drinks were reasonably well stocked. Crowd was nice and bar staff very efficient. Location wise, because we shopped quite a bit on Hong Kong island, the rail system was a little inconvenient. Otherwise, going to and from the airport was very very convenient. Well done. Hope to stay there again soon. May 21, 2014
Rated 2 out of 5 by Too Expensive Had to stay another night which was not booke before, payed almost the double for a room which was a lower quality. Tried to negotiate, but no chance! Would not book it again. Sorry to say, but really low performing.... February 21, 2014
Rated 5 out of 5 by Flexibility and staff empowerment I used the hotel twice in the last 2 weeks. You found and kept stuff i left in my room 2 weeks ago - this was great. However, my PA made a booking mistake (wrong date) and when she corrected it, the room rate went up by $200. On top of that, you charged me for Internet and didn't offer breakfast. This came on top of approximately $5000for your limo service. For frequent visitors like me and considering the spend for this stay, it would be great if you could have more flexibility on internet and breakfast charges ( i usually only take fruit and muffin). This is small stuff. Ywill say that i picked the points iso of internet at check in but judgement should be exeercised. April 9, 2014
Rated 5 out of 5 by Just love this hotel It's my second time to stay in W hotel!! Since I did not have good impression on my first W hotel experience, I did not want to stay in W hotel any more! However, I was so glad to stay W Hong Kong because everything was perfect and I loved everything!! And specially I would like to thank you, Patrick at concierge desk!! He was very helpful to make a reservation!! Once again, thank you for everything January 30, 2012
Rated 5 out of 5 by An Über chic hotel Our family's home-away-from-home hotel, it has become our favorite among all the other hotels in hongkong. From the moment you enter their elegant front doors, you'll be greeted by this wonderful smell, a signature scent of w hotels, to the super chic lobby that's a "happening" place to the amazingly stylish modern rooms and very friendly staff, this hotel is worth your every dime spent and more. November 10, 2011
Rated 3 out of 5 by Trendy but not comfortable staff were very nice and friendly. hotel was trendy but not comfortable, the bar is very pretentious. the pool - AWESOME. "the kitchen" restaurant was like a canteen and VERY loud with families - not for an alone business traveller. Dry Cleaning - AWFUL - had to be sent back to be redone and was still bad. Careful they bill your card for items you dont take after you check out!! November 28, 2012
Rated 5 out of 5 by Always Pleasurable A few things the hotel couldn't do: 1. Upgrade me to a suite, as hotel almost full. but good room anyway with nice Ocean view. 2. Clear the rain so we could enjoy the poolbar for an apertif 3.serve the fantastic light lunch buffet in the livingroom on saturday. Yah, soo what. Great hotel. Like it a lot. Convenient, good quality, great beds, good sound system. I'll be back November 21, 2011
Rated 5 out of 5 by As good as any Luxury Collection I have been to Got a cool corner room with a great view. Inside and outside of the room, the details at this hotel are as good as any Luxury Collection I have ever stayed at.. Clean and Comfortable, this makes the hotel worth the price. Did I mention you can get her from the airport with no transfer needed..The only con is that the lighting and curtain controls takes some time getting use to June 3, 2012
Rated 2 out of 5 by Disappointing Quality I was rather disappointed with my stay at the W this time round. I felt that there was a lack of cosiness during this stay and it was quite an unpleasant stay this time round as the bed linens smelled very bad. It had the smell of sweat in them. It was totally unexpected out of the W brand and I am deeply disappointed by my stay this time round. Not sure if I will like to try the W again. May 16, 2014
Rated 5 out of 5 by Another wonderful W This hotel is beautiful and the staff are very nice and capable. I loved the hotel amenities and the nightly chocolates are not only delicious but very cute shaped as gold balls. My only suggestion for improvement is to keep the gym a little cooler and make the room's television control easier to work. I wish I had more time to enjoy the hotel but had to work! March 19, 2012
Rated 5 out of 5 by A wonderful weekend Was in town for a friend's wedding and chose to stay at the W. In between catching up with friends, and a breakfast meeting, I managed to swim, gym, luxuriate at the spa, dine at Sing Yin Cantonese restaurant, and have drinks at the Woobar. Despite the hectic weekend, I left refreshed and impressed. May 19, 2014
Rated 5 out of 5 by Fantastic Experience This is easily in the top 5 properties I have ever stayed at. I wouldn't even consider staying anywhere else in Hong Kong after my recent stay. The hotel co-located with Kowloon station and the Elements mall which makes it on of the most accessible and convient properties in Hong Kong. Be sure to check out the breakfast buffet and wet deck. October 23, 2011
Rated 5 out of 5 by Fantastic The W HK is really great. I stay there quite a bit and they recognize me by name and also invariably upgrade me. They really go above and beyond from the doorman to reception to management. The biggest drawback is location. It is about as convenient as possible to get to HK island for being in Kowloon, but it is still not ideal. December 26, 2011
Rated 5 out of 5 by Considerate W hotel It was our second stop at hongkong during our honeymoon. we were exhausted for the long trip from Africa but luckily W hotel have provided us a free wine and snack. it was lovely. Also the fries we ordered for the room service was excellent. we loved to come back here ^^ May 19, 2014
Rated 5 out of 5 by A Truly Memorable Experience I just spent 17 nights (and survived a typhoon) at the W Hong Kong, and have to say that every aspect of my stay was absolutely superb. The hotel staff went over and above on every occasion to exceed my expectations. You could tell that they genuinely cared you were there, and would do everything in their power to help make you feel at home. I've stayed at hundreds of SPG properties around the world and W Hong Kong by far has been the best when it comes to SPG Platinum recognition. There were a ton of great perks that seem to be unique to this location. Not to mention, some really nice touches, like generous suite upgrades and full size Bliss products in the bathroom. The attention to detail across every function of the hotel was something that really stood out to me. Peter and his team have done a fantastic job of taking the W vision to a new level in Hong Kong. I’m looking forward to staying here again on my next visit and would highly recommend this property. September 26, 2013
Rated 4 out of 5 by Great hotel i frequently travel to HK and often stay at the W. The W hotel has become my favorite hotel due to the friendliness of the staff and high level of service from front office, room maids, room service and F&B and lobby staff. The facilities are good (i use the gym and spa regularly). May 18, 2014
Rated 5 out of 5 by A real atmosphere This is a living hotel with good atmosphere really not stiff. The chinese restaurant dowside is excellent and the bar is also a good experience. I have greatly appreciateted the possibility to use the spa and gym after check out. One critic is the complexity of lights system in the bedroom and the multiple little lights staying on during all night. May 16, 2014
Rated 2 out of 5 by Good hardware, bad operations the staff needs more training February 6, 2014
Rated 5 out of 5 by Great Location/Experience From landing at HKG to checking in at the W never takes more than an hour - can't beat the convenience. Excellent rooms with great views and the team is always flexible with room upgrades for SPG guests. I normally do the continental breakfast which has more than everything one can ask for. October 29, 2012
Rated 3 out of 5 by experience has gotten worse over the years I've stayed at the W HK for several years now and I've noticed that the quality of service has worsened. First, check in time is WAY too long. Its not there was a line, its that the staff seemed to be typing away doing who-knows-what to get registered. Second, the room I got was right next to a construction zone (which wasn't a project of the hotel, so nothing could really be done). However, the hotel should try to minimize rooms close to contraction zone. I immediately asked to switch rooms to avoid the loud buzzing/construction noises. Finally, as a lifetime Platinum member, it seems the W HK is one of the few hotels I no longer get upgraded at. I don't mind so much, since I realize that there are a lot of Platinum members. However, it does stand out in this respect. Given the poor location (not in Central), I would think the W would try harder. And that was definitely the case when it first opened, but I'm not sure I will choose this hotel in the future. May 16, 2014
Rated 5 out of 5 by Awesome W This is one of the best Ws I have ever stayed at. Service was great from start to finish, had a great large corner room with views of the bay (albeit obscured by the massive building in front) thanks to the platinum upgrade. The property is beautiful, with a great swimming pool area, great gym and very happening lobby bar. Concierge was hit and miss: one guy was great, the other guy and girl not so much, but always willing to help anyway. Location was probably the weak point. Despite it being located within the upmarket Elements shopping mall, complete with supermarket for takeaway meals, and having the airport express stopping right there, it was still a little bit in the middle of nowhere, being slightly too far to walk to most points of interest, but not a long enough cab ride for most drivers. If you're there on a Sunday, don't miss the all you can eat dim sum buffet at a very reasonable price, although it finishes very early (10:30AM, I think). However, would definitely stay again, despite it recently being bumped up a SPG category. April 17, 2012
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