Rated 5 out of 5 by Choiyc00521 Sophisticated
This hotel is for people who are likely to enjoy the recent trend. Especially for young people. I love those moods. And food at a pool bar was so delicious!
August 4, 2014
Rated 5 out of 5 by CMCJKT Excellent is the word for W HongKong Hotel
Excellent all-around from the location, the facilities, the staff!!!!
August 4, 2014
Rated 2 out of 5 by HGYG SPG member benefits significantly below expectation
I don't feel my SPG member benefits are properly treated here.
September 28, 2012
Rated 5 out of 5 by bluedew expensive, but you sure get what you paid for
W hotel is located very near the Kowloon MTR/airport express station which makes it very convenient to get around. Shopping heavens like Kowloon and TST are also a taxi ride (approx 40 hkd) away, or you can also opt to take the hotel shuttle bus to TST. The hotel is located right inside the gigantic high-end ELEMENTS shopping mall so there is always things to do.
In terms of hotel amenities, W hotel has its own restaurants, bar, roof-top swimming pool with a view to boast, and also its own spa and gym. wifi was provided in common areas but you would have to pay if you want it in your room.
When I reached there were friendly hotel staff helping me with the luggage and check-in. My room was a big and beautiful room overlooking the harbour, and i was blown away by the beautiful interior. The bath area is equipped with a standing shower area, a bathtub (with tv), and the toilet area. The sink area had a magnifying mirror, hairdryer, and all the basic items like shampoo, soap, facial cleanser and more. I noticed that they were not the unbranded kinds seen in other hotels but they were all from the brand BLISS, and i really adored the smell. I liked the digital weighing scale as well.
The cupboard had many hangers, and even a iron and ironing board. My room came with a nice and comfy king sized bed, and a big flat screen tv with many tv channels. I was surprised to find the fridge stocked up with all sorts of drinks (not free of course), and there was even a mini wine bar hidden in the cupboards. There was also a mini snack box filled with many tempting items. For those without spare money to spend, you can always help yourself to the 2 free bottles of mineral drinking water, or brew your own tea/coffee with the flask with the free bags of coffee and tea. What was interesting for me was that there were 3 lighting options for the room - day (all lights were on), night (dimmer environment) and then dream (all lights off). This saved me the trouble of going around the room and choosing lights to leave on during the night.
Room service was prompt. The food I ordered always came within 30 minutes, and the clothes I sent for laundry came back nice and fresh within the day itself. I also loved the personal written notes on the first, 2nd and last day of my stay, and also the free chocolates that were given daily. On the day that I checked out I was also able to leave my luggage with the counter.
So all in all I would really recommend this hotel to anyone who has a budget to spare :)
August 4, 2014
Rated 5 out of 5 by 2683 A nice stay!
From our recent experience of staying at the W Hong Kong, we noticed that staff quality has generally improved/enhanced. From bell staff & room attendants, to telephone operators and gym & pool attendants, all were able to present themselves professionally with style as well as to sincerely extend their warm hospitality. David (Welcome Relations Manager) ensured our bookings were properly taken care of. Benny (Welcome Relations Manager) demonstrated nice flair as a professional hotel manager in responding to our needs and sometimes in exceeding our expectations, which can hardly be found in hotel managers of his generation. We wish the management could retain and develop such good staff, so as to take the W Hong Kong to an even higher level.
June 11, 2012
Rated 5 out of 5 by AA83 Love the rooftop pool
Staff were attentive and responsive. All the requests made via whatever/whenever agents were promptly attended to.
Rooftop pool was closed on the first night due to typhoon but reopened for the remaining 2 nights. Gym was basic but well maintained. Indoor jacuzzi was superb but could be a little suffocating due to the steam generated by the bubbling water.
Breakfast spread was good but can be better in terms of variety as I see the same spread for 3 consecutive mornings.
July 21, 2014
Rated 5 out of 5 by LNLN Great experience in this hotel
I love the liveliness in this hotel. It lifted my spirit once stepped inside the hotel with the deco and greetings from the staff.
July 29, 2014
Rated 4 out of 5 by JWSC Getting Worst
I have been staying in W Hotel Hong Kong for more than 10 times since it's opening.
I think the service and the facilities is getting worst and less.
There used to be two sets of shower towel and shower gel, shampoo and stuff, but this time I realised there's only one set.
The in room dining options are too little.
The Bliss Spa is not recommended. We booked Blissage 75 (which is a 75 mins massage), however, we only received a 65 mins service. Not only once, we had tried the Blissage 75 before, and they left early also.
August 1, 2012
Rated 5 out of 5 by KarinL Edgy, comfortable, luxurious
W Hong Kong is a lovely hotel - you immediately feel pampered when you walk into your room. The edgy design gives it a modern feel...but comfort is not sacrificed. The bedding and furniture is comfortable. The bathroom is state of the art. And of the bliss toiletries is a lovely touch! The pool is also fantastic.
July 26, 2014
Rated 5 out of 5 by AshSam Absolutely marvellous ...
I have stayed at the W Hotel several times, and each time, I am completely satisfied with their room and services.
July 28, 2014
Rated 4 out of 5 by SurajP Convenience
With the Airport Express right below the hotel this is one the most convenient places to stay if you're not on HK Island itself.
The staff are great and always happy to help. I've had concierge services there find tickets to sold out events when AMEX couldn't
For eating the restaurants and the woo bar are great, as is the room service but there's also there's a shopping mall at your doorstep with lots of eating options. And if you can't find what you want in any of those...there's a supermarket in the mall too!
October 31, 2012
Rated 5 out of 5 by sljo888 The funkiest (and most convenient) hotel in HK
I always stay here when in HK a) because it's SO easy to get to, two stops on the airport express, then 10 floors up from the platform to reception (via an easy to navigate shopping centre) b) city centre airport check in is then 9 floors down from hotel reception and c) it's the funkiest, hip hotel with supremely comfortable beds in town.
The pool on 76th floor has awesome views, the staff are über professional, so keen to help, polite and dedicated.
F&B prices are reasonable for a hotel of this standard
June 25, 2012
Rated 5 out of 5 by garyd THE BEST IN HK
THERE ARE MANY GREAT HOTELS IN HK, HOWEVER NONE HAVE THE ENERGY AND YOUTHFUL SPIRIT OF THE W. YOU GET UNPARALLELED GREAT SERVICE, BUT IT IS ALSO HIP AND YOUNG AND FUN TO STAY HERE. GREAT POOL AND BAR AND FANTASTIC HEALTH CLUB. WONDERFUL STAFF AND CONVENIENCE OF KOWLOON STATION AND ELEMENTS MALL RIGHT UNDER THE HOTEL . I STAY HERE ON EVERY TRIP, AND I COULD CHOOSE ANYWHERE.
July 22, 2014
Rated 4 out of 5 by tom070414 excellent guestroom features
my wife and i enjoyed the hotel overall. i would stay again...
i did like the comfort of the bed, the shower, bliss toiletries, tastefully done night lights, clean room, nice vanity.
the pool is very nice; great views, smart simple layout. F&B service at the grill poolside was slow and the food not so great for the money.
great gym / spa
1. i don't like the music in the room; too much base / not my style of music genre / i can hear the music from other rooms adjacent; not a fan of the elevator music / the location isn't for the 'clubby 20 somethings'
2. i don't like the ads / testimonials on the tv about how great spg is and how personalized the service is; i didn't experience it and think it's too promotional
July 7, 2014
Rated 5 out of 5 by NeonDeon Another "WOW" Experience from the W!
We had an amazing stay at the W-Hotel. From the 1st second we were picked up at the airport we knew that this is going to be an amazing experience. The "no haste" check in straight up to our room was another surprise. We have been traveling the world on our "mission" to stay in every W-Hotel globally - and the W Hong kong was one of our highlights. A special mention need to be made of floor 76 where the Jacuzzi and wet bar never let us down after a long shopping spree in HK.
WOW, WOW, WOW!
December 21, 2012
Rated 5 out of 5 by Matto84 An amazing stay
Fantastic hotel. Well designed, and well-appointed rooms. Amazing buffet spread. Faultless!
July 27, 2014
Rated 4 out of 5 by DWHK A great stay!
Although the check-in system was down on the day and took a little longer to get all the formalities done, W's friendly staff and the excellent view of the harbour from my room much more than compensated for it.
I'll be back!
July 25, 2014
Rated 5 out of 5 by Siksik Well Done
Mandy Chok helped me with smooth check in. Sammy always remember my preference. Keep it up.
July 26, 2014
Rated 5 out of 5 by TravelWeekly Best W Hotel in the World
I'm a frequent traveler internationally and find myself monthly in cities throughout Asia, Europe, Middle East and the United States. I always try to stay at Starwood Properties. I've stayed at the W Hong Kong twice now and find it Exceptional on every level -- property, location, views, room quality, restaurants and best of all the staff is outstanding and superbly responsive. I give the W Hotel Hong Kong my highest possible recommendation!!
February 21, 2013
Rated 5 out of 5 by WeddingAnniversary Cool Hotel
My wife and me staying at W Hong Kong to celebrate our 20th wedding annivresary. Warm and efficient welcome team make our check-in takes no time. Room has been checked-in before our arrival. Ocean view room made our staying very pleasnt. Well trained staffs greeted hotel guests whenever you step in to the lobby or on check-in level. We notice there are stained made by previous hotel guests on carpet and bed cover that have not been cleaned. As or our experience with W Hong Kong, they could do better than this. Also, we were advised by the "Welcome Specialist" there is a surprise amenity ready for us for our wedding annersivery. Unfortunately, this amendity was never sent to us even after we left. Overall, I still rate W Hong Kong is one of the best hotel that we have stayed under SPG hotel chain and we will definitely will return to W Hong Kong.
November 13, 2011
Rated 5 out of 5 by jjxjjx great stay
very convinent from airport and major office buildings
breakfast awesome, world class
service is excellent, very responsive
July 24, 2014
Rated 5 out of 5 by FrankieLow Room Keeping Department
Room keeping is doing a very good job. They did many extra task which is not being requested. For example: they put a small towel below hair gel, facial wash bottle and they do leave a pack of lens cleaner beside a pair of spec. All these makes us feel that we are being care and pamper.
July 20, 2014
Rated 5 out of 5 by Iamnotpickybut Just love this hotel
It's my second time to stay in W hotel!!
Since I did not have good impression on my first W hotel experience, I did not want to stay in W hotel any more!
However, I was so glad to stay W Hong Kong because everything was perfect and I loved everything!!
And specially I would like to thank you, Patrick at concierge desk!! He was very helpful to make a reservation!!
Once again, thank you for everything
January 30, 2012
Rated 5 out of 5 by Carol20 An Über chic hotel
Our family's home-away-from-home hotel, it has become our favorite among all the other hotels in hongkong. From the moment you enter their elegant front doors, you'll be greeted by this wonderful smell, a signature scent of w hotels, to the super chic lobby that's a "happening" place to the amazingly stylish modern rooms and very friendly staff, this hotel is worth your every dime spent and more.
November 10, 2011
Rated 3 out of 5 by FastZZ5 Customer Service Needs Improvement
Generally I had a good stay at W Hong Kong with the exception of one particular unfortunate experience. I had inquired about airport transportation. The attendant booked the Audi car service for me, but did not tell me the price or the cancellation policy. I received a call later that evening confirming my reservation which also did not discuss the cancellation policy. The morning of my departure I had a change of plans and needed to cancel. I called immediately but the attendants gave me a really hard time about canceling the service. They referenced the cancelation policy that required 24 hours notice. Given that I booked less than 24 hours ahead of my departure this could not have been possible.
When I checked out the attendant confirmed that the car service had been cancelled and I would not be charged; however my credit card was charged and I will not have to engage in a dispute through my credit card.
I found this service to be unsatisfactory. I would not have booked the car service if I had known the cancellation policy, given that my plans were uncertain.
April 13, 2014
Rated 5 out of 5 by JKing31108 Fantastic Service and View!
The room was beautiful, cean and I had an exceptional view of the harbor. Just the ambiance I needed after back to back business meetings and lots of factory visits in China.
July 21, 2014
Rated 3 out of 5 by KR11 Trendy but not comfortable
staff were very nice and friendly. hotel was trendy but not comfortable, the bar is very pretentious. the pool - AWESOME.
"the kitchen" restaurant was like a canteen and VERY loud with families - not for an alone business traveller.
Dry Cleaning - AWFUL - had to be sent back to be redone and was still bad.
Careful they bill your card for items you dont take after you check out!!
November 28, 2012
Rated 5 out of 5 by DavidA Always Pleasurable
A few things the hotel couldn't do:
1. Upgrade me to a suite, as hotel almost full. but good room anyway with nice Ocean view.
2. Clear the rain so we could enjoy the poolbar for an apertif
3.serve the fantastic light lunch buffet in the livingroom on saturday.
Yah, soo what. Great hotel. Like it a lot. Convenient, good quality, great beds, good sound system.
I'll be back
November 21, 2011
Rated 5 out of 5 by Autopickem As good as any Luxury Collection I have been to
Got a cool corner room with a great view. Inside and outside of the room, the details at this hotel are as good as any Luxury Collection I have ever stayed at.. Clean and Comfortable, this makes the hotel worth the price. Did I mention you can get her from the airport with no transfer needed..The only con is that the lighting and curtain controls takes some time getting use to
June 3, 2012
Rated 5 out of 5 by MeePoon Another wonderful W
This hotel is beautiful and the staff are very nice and capable. I loved the hotel amenities and the nightly chocolates are not only delicious but very cute shaped as gold balls. My only suggestion for improvement is to keep the gym a little cooler and make the room's television control easier to work. I wish I had more time to enjoy the hotel but had to work!
March 19, 2012