Rated 5 out of 5 by Thakniki Great Location/Experience
From landing at HKG to checking in at the W never takes more than an hour - can't beat the convenience.
Excellent rooms with great views and the team is always flexible with room upgrades for SPG guests.
I normally do the continental breakfast which has more than everything one can ask for.
October 29, 2012
Rated 3 out of 5 by Nick41 Not the best
For a W Hotel in a world class city I think the hotel lacks quality, atmosphere and substance.
Checkin: Limited number of check in staff, no explanation offered about hotel, room, location, room preference and facilities or choice of floor or room type beyond selected room city view
Room: Bed was too soft / worn, no automatic coffee machine (unlike other hotels) and no idea how to operate the temperature of the taps in the WC basin.
Entertainment choice (movies) poor, outdated and limited.
Buffet breakfast was average quality, chaotic and no explanation offered on menu choices or service, just informed buffet was all. Perhaps too hectic?
July 7, 2014
Rated 5 out of 5 by RafKam Awesome W
This is one of the best Ws I have ever stayed at. Service was great from start to finish, had a great large corner room with views of the bay (albeit obscured by the massive building in front) thanks to the platinum upgrade. The property is beautiful, with a great swimming pool area, great gym and very happening lobby bar.
Concierge was hit and miss: one guy was great, the other guy and girl not so much, but always willing to help anyway.
Location was probably the weak point. Despite it being located within the upmarket Elements shopping mall, complete with supermarket for takeaway meals, and having the airport express stopping right there, it was still a little bit in the middle of nowhere, being slightly too far to walk to most points of interest, but not a long enough cab ride for most drivers.
If you're there on a Sunday, don't miss the all you can eat dim sum buffet at a very reasonable price, although it finishes very early (10:30AM, I think).
However, would definitely stay again, despite it recently being bumped up a SPG category.
April 17, 2012
Rated 3 out of 5 by FastZZ5 Customer Service Needs Improvement
Generally I had a good stay at W Hong Kong with the exception of one particular unfortunate experience. I had inquired about airport transportation. The attendant booked the Audi car service for me, but did not tell me the price or the cancellation policy. I received a call later that evening confirming my reservation which also did not discuss the cancellation policy. The morning of my departure I had a change of plans and needed to cancel. I called immediately but the attendants gave me a really hard time about canceling the service. They referenced the cancelation policy that required 24 hours notice. Given that I booked less than 24 hours ahead of my departure this could not have been possible.
When I checked out the attendant confirmed that the car service had been cancelled and I would not be charged; however my credit card was charged and I will not have to engage in a dispute through my credit card.
I found this service to be unsatisfactory. I would not have booked the car service if I had known the cancellation policy, given that my plans were uncertain.
April 13, 2014
Rated 5 out of 5 by jll888 The hotel has a great breakfast buffet choice
Really enjoy the buffet breakfast here during our stay in W Hong Kong. The choices were great and the food presentation was very attractive and unique. Although the price is a bit costly for breakfast but is worth a try.
October 2, 2012
Rated 2 out of 5 by Gigaset Too Expensive
Had to stay another night which was not booke before, payed almost the double for a room which was a lower quality. Tried to negotiate, but no chance! Would not book it again. Sorry to say, but really low performing....
February 21, 2014
Rated 5 out of 5 by Claud99 Superb comfort and friendly staff
Second stay in W hotel HK and the service standard remains high. Staff were very friendly.
Gym equipped with sufficient machines and instructors were equally friendly and helpful.
Will definitely choose W in HK again.
November 26, 2011
Rated 5 out of 5 by Susaninasker AB FAB in Hong Kong
Absolutely fantastic hotel. The staff is Wonderful, dinner buffet the best I´ve ever had, beds are clouds of heaven and the shopping at Elements mall directly underneath the hotel fab. I am going back - soon I hope!
March 10, 2012
Rated 5 out of 5 by Rich2809 A great hotel
Traveling as much as I do, staying in as many hotels as I do, I can honestly say that the W Hong Kong is one of the very best hotels in the region.
It makes traveling exciting again, great food, great staff.
February 2, 2012
Rated 3 out of 5 by CWLyon Cool Hotel but better locations in HK
If you are making a quick transfer or want a party hotel then W is good choice. Not great if you want to spend a few days around HK as the location is awkward and you can easily walk anywhere.
March 27, 2013
Rated 5 out of 5 by torimommy i love w hongkong!
we spent three days at the Sheraton Macau,
but I was too hard in Macau
However, during their stay in Hong Kong w I survived again.
Thank you very much for the kindness of the manager Sammy.
November 28, 2012
Rated 5 out of 5 by AmyNFamily Great Hotel and Great Location
We traveled with our children (6 and 9 years) to Hong Kong and would highly recommend this hotel. It is very clean, great atmosphere and quite convenient. We really enjoyed our stay here.
November 27, 2011
Rated 2 out of 5 by J8887 Dirty Bathroom
over all the hotel was satisfactory, BUT my room's shower room and bathroom's tiles were extremely dirty with white residue. And would recommend free wifi for hotel guests in their rooms
September 9, 2013
Rated 5 out of 5 by Caj0823 I didn't want to leave!
I had a great stay at the W Hong Kong, and can't wait to come back next month. I wish the pool was open later, a late night swim with that view would be amazing! Over all I Loved it....
October 4, 2012
Rated 2 out of 5 by Renz Water and Aircon
When I arrived at the room the aircon was broken and then at night when i came back after dinner, there was no HOT water. For a 5 star hotel, i expect better
August 28, 2012
Rated 5 out of 5 by purebluelim W hotel had made my stay fabulous !!!
I need to sincerely thanks to Billy of the W hotel for helping me to locate my lost IPAD in my room.
They had been very helpful and attentive !!!
Defintiely a great stay
November 15, 2012
Rated 5 out of 5 by tdsports31 The room was great, I wanted to spend more nights!
I only stayed one night and it was a late arrival and early departure, but it was good enough to book another night this week. This time I'll get to try breakfast!!
June 18, 2012
Rated 5 out of 5 by Masamune Great Experience
Friendy and attentive staff. Stunning view from my room on the thirty-something-th floor. Funky design and hi-tech facilities. What else could I ask for more?
June 3, 2012
Rated 5 out of 5 by stevehkg Great Services and Great location
Convenient located., easy to access to shopping, 5 mins to Central and I really the design and decoration when you walk in the lobby of W Hong Kong.
November 24, 2011
Rated 5 out of 5 by Kelvin81 5-star and nothing less
Check-in was speedy & efficient and the room was ready at 8am!!! I had requested an early check-in but I know this is subjected to availability. I was very blessed to be able to get a room at such an early hour! Special mention to the guest relations manager, Alex, as well as the front desk staff, Francis, for making my check-in and stay a pleasant and enjoyable one!
The cool corner room is huge is size and comes with full amenities. It commands a breathtaking view of both the cityscape as well as the beautiful Victoria Harbour. Even the ensuite bathroom commands such a view!
The rooftop swimming pool is also very impressive. I simply love lazing on the sundeck as well as doing my laps in the pool. One word: AWESOME!
Its location is perfect, with the Kowloon MTR station located adjacent to it. Guests can also enjoy in-town check-in service at the station if they choose to take the Airport Express. I think this is really convenient!
All in all, W Hotel is truly amazing and impressive and I won't hesitate returning for more stays in the future. They edge out many hotels out there not just in terms of its hardware but also in its software - the staff! Thumbs up!
June 18, 2012
Rated 5 out of 5 by jwleung Perfect Home Away From Home!
W Hong Kong rocks! By far, one of the BEST Starwood establishments we have ever stayed at!!
My family and I had the pleasure of staying at the W Hong Kong for more than a week during our recent HK trip. We couldn't be more pleased with the attentive service and warm hospitality we were welcomed to the moment we stepped foot into the hotel.
Like all other W hotels, the environment is modern chic mixed with youthful vibes. Inviting rooms, comfortable beds, and excellent harbor views, W Hong Kong definitely does not disappoint! We loved the atmosphere, but more importantly, we were most impressed with the level of professionalism from the W staff. It was beyond our expectation as they work hard to make all of their guests feel right at home!
Sammy, our front-desk receptionist, is such a great asset to this hotel. Not only was she friendly and very helpful, she ensured our entire stay was comfortable and enjoyable. We left for a few days to travel to other parts of Asia, but she made sure we were well taken care of upon our return. She left such a great impression during our stay, we cannot imagine staying anywhere else besides the W the next time we are in HK again!
June 4, 2012
Rated 5 out of 5 by Joseph713 Room view
Upgraded suite has great view to the port. Hotel is next to mall and airport express train.
November 21, 2014
Rated 5 out of 5 by Cooljin It just surpass my expectation
Staffs were so friendly.
Meeting room was nice and staff are know what to do.
Room is also very nice.
June 11, 2012
Rated 3 out of 5 by SKChong The hotel staff is very un-friendly and un-professional
Besides hotel staff problem. The SPG recognition is bad and unsatisfactory.
July 11, 2012
Rated 3 out of 5 by Bianco Great features but need improvement
Stayed at #3603 for 3 nights, second day after housekeeping cleaned the room, there is a huge disgusting urine smell came out from the toilet area after we came back from dinner. We called up housekeeping to come fix the problem which the supervisor came and apologize regarding the issue. The problem were fixed but unfortunately after housekeeping cleaned the room on the following day, the disgusting urine smell came back again.
I do appreciated that the supervisor came to apologize and make sure the problem solved.
BUT If I chose a 3 star hotel I can accept the fact that these kind of issue will occur. But it shouldn't have happened in W.
December 25, 2012
Rated 3 out of 5 best entertainment
the entertainment facilities are.impressive
August 30, 2012
Rated 2 out of 5 by Jay100 Good hardware, bad operations
the staff needs more training
February 6, 2014
Rated 5 out of 5 by RobertB Possibly our most enjoyable stay in any hotel, ever.
Having stayed at most of the Starwood brand hotels, we were somewhat reluctant to try a W hotel. We thought it would have a bit too much attitude for us. We were so very wrong.
The W Hong Kong is stylish and fun. It has a great vibe and even though we're in the 50+ category, we never for a moment felt out of place.
The lobby, restaurants, bar, and pool area are simply fantastic. Whirlpool on the 76th floor overlooking HKG is not to be missed! Our room, a Fantastic Suite, was well, fantastic! But more than just the physical hotel itself, it was the service that really made us feel good. The staff were truly genuine and it showed.
Special five-star super-mega platinum recognition goes out to Sammy, the SPG Platinum Liaison who was by far the best concierge I have ever met in the entire world. She is worth her weight in gold and was sincerely one of the highlights of our six weeks travelling through asia. Yes, she was that good.
The location of the hotel is a bit further from Nathan St and the Star Ferry etc. but that did not matter to us. Access to Central is easy and being right above the Airport Express line made our 09:00 flight a breeze.
All in all, we must say that our stay at the W Hong Kong was truly one of the best hotel stays we have had anywhere in the world.
January 26, 2013
Rated 5 out of 5 by Mikey Thinking outside the box for Fiancees BD
Wanted to do something different for my Fiancees birthday so i gave her some choices and she chose Asia...never been there so she was excited... Laurie from the Executive offices @ the W Westwood called ahead so they were expecting us....got in @ 6am but they were waiting for our arrival and a corner suite was already available for us for an early AM ck in...FANTASTIC views...room was great with every imaginable modern gadget for us to play with....shower with a view so be careful...lol
Spoke with Anita from WW (before we even arrived at the hotel) to plan something special for my Fiancee....when we went out the 2nd afternoon there, the WW crew took over the suite and layed out white rose petal in the shape of a heart in the entrance with tea cup white candles "everywhere" leading us back into the suite and a gorgoues white arrangement of exotic flowers...bottle of champagne and a fantastic choc cake :) she was stunnedd...only at a W would they pay attention to the littlest details...
The rest of the time was spent sight seeing but let me tell you...nothing beats ending a day of shopping in 100+ tempertures and coming back n cooling off in the highest rooftop pool in the world....great vibe...great food...aaaaaahhhhh...
we were sorry we had to leave but we will definately be back soon... Thx all
November 17, 2011
Rated 5 out of 5 by PGD1965 Perfect except the coffee!
This hotel is excellent in every way, except for its coffee which is dreadful. It really takes the gloss off what is otherwise the best breakfast anywhere full stop! To reach nirvana they simply need to (1) buy a decent commercial espresso machine and (2) train the staff who have no clue about coffee and pretty much bring you the same thing whatever you ask for.
November 13, 2014