Rated 3 out of 5 by ToniCTravelAmeniti1 Wow! for location & decor, Woe! for platinum service!
This W has one of the best locations with great view of the lake and splendid views of Navy Pier. You could walk to Navy Pier and to a lot of local attractions such as the Magnificent Mile. The decor is pretty cool and hip.
Over the Memorial Day weekend I decided to try this property as a local. It was more like a last minute adventure with my family. We arrived around 2:30pm and to my surprise I was told that the suite that was assigned to me (on the lame 7th floor) will be available around 6pm. We really came to enjoy the location and the surrounding while we left our beautiful home behind. I was assured that nothing else was available. After I insisted that I will like to talk to the manager, Ms. Z. miraculously found a suite ready on the 20th floor. The suite was spacious and well appointed with a marvelous view of the lake and Navy Pier.
One of the main reason to stay here was also the pool which my kids enjoyed because is one of the few 8ft deep hotel pools. However, the pool facilities need some tlc.
The Spa, even though small, it is quite elegant.
I had breakfast with my family at the Current. The setting is hip and the view of the Lakeshore and of the lake is great. Food was above average, but the service was amazingly slow. It took a long, long time to get some basic scrambled eggs and some pastries.
Generally, the menu is limited and there is no children's menu even though I observed a lot of kids.
At this location platinum spg guests are not valued. There is an anti-platinum members bias. The included breakfast is subpar, very heavy on carbs and light on taste. Too bad for such a nice location!
May 26, 2015
Rated 2 out of 5 by wmbrain W
I do not know what it is but this W (and all of them to some extent) just do not meet my standards for an exceptional hotel. Things that are not particularly pleasant are: 1. the constant, beating, and irritating/unnerving "club" Musak in the background; 2. no coffee in the room; 3. "one"bottle of free water for two people; 4. the $50 a night parking; 5. the crowded and inefficient elevator system; 6. the campy cheap attempt to startle the customer with excessive artificial style and glitter in the main entrance; 7. the dark and morbid hallway lighting that begs for some definition and purpose. The location is nice but just does not warrant the price nor my business. Platinum 1534729
May 26, 2015
Rated 3 out of 5 by Json71 Great Place for IML Weekend
The suite with the gym locker room shower room with a frosted glass wall separating naked bodies from the living room is awesome for obvious reasons boys!
May 20, 2015
Rated 5 out of 5 by fsufan6000 Really enjoyed my stay
The hotel, the rooms, and the staff were all excellent. I spent my first two nights in Chicago at the W City Center, which was terribly disappointing. The Lakeshore property is what a W hotel should be. I had great view of the city from my room. The lake view rooms are probably even better. This will be my hotel of choice in Chicago moving forward.
May 8, 2015
Rated 3 out of 5 by peter9909 aroma
this hotel has overwhelming floral aroma that is boderline offensive. it is throughout all of the common areas. the staff acknowledges that this is the "westin" trademark but also say that they have become numb to it.
I would not return, unfortunately.
April 30, 2015
Rated 5 out of 5 by Horner208 A Great Stay
Was in town for business and decided to stay at this location. The room was upgraded and the view was spectacular
April 23, 2015
Rated 4 out of 5 by Suzi52 Great Location
Hotel was exactly as represented on their website. Very modern, great location near Navy Pier and excellent views. Rooms are small, but comfortable. Very attentive service staff when asked for extra glasses and coffee maker in room. Bell hop services were excellent - great job!! Front desk - didn't really provide excellent services here - only one person at a time seemed to serving guests with 2 or 3 just staring at their computers and not acknowledging waiting guests. Did not create that welcoming experience. Our adjoining room was not ready as a guest had not left and didn't get access until after 7:00 p.m. Found previous guests sock by the bed and garbage on the window sill. Really not the service I would expect from a premium hotel. Overall - enjoyed our stay and would recommend to anyone visiting the Chicago area.
April 21, 2015
Rated 5 out of 5 by Jonasjj Great atmosphere
It was amazing great time.
April 19, 2015
Rated 4 out of 5 by UncleAl2 Not sure who these people were....
I hate to write negative reviews, but, as there is no way to contact management directly.....
This is a good W hotel. Not the best. Fabulous lake views, friendly and helpful staff, the usual hip and nice look to the lobby, including club music and the time-of-day elevator mats....
The "Current" restaurant was pretty good (this is a very foodie town, so it is not in that stratosphere). Their staff was excellent.
Now for the "who are these folks": Not the staff. I mean the guests and the talent. So, the first night (biz trip), Friday at 2 a.m., the room next to us (lake view 18th floor) became music party central. First time ever in a W hotel. Called the front desk. Security was up in 5 minutes, said his piece and they immediately turned down.
Next: Sat. about 7 am. (We are awake by 6:30) there was pounding on door across hall to wake someone up. Don't they know about telephones?
Then: Sat night at 2:30 pounding and loud, loud talk sown the hall. Maybe they were from the wedding.
Sun a.m.: The wake-up pounder again.
Last negative: Saturday night, the music in the lobby/bar was a young woman with a very, very, VERY LOUD electric guitar and mike singing old John Lennon songs. Not very well either. .... Well, she was on key. Just not what you would expect at a W hotel. It had the sound of open mike night at one of my college dorms. Really. (Someone joked that the DJ the night before was a cousin of the GM. Don't know about that -- the DJ's mix, playing during the day, was pretty good.)
Anyway, but for the decor, there was this sense of an inexpensive airport hotel in a medium-sized US city where they drink maybe too much.
I have recommended this hotel, in my rating numbers, just because the hotel staff cannot control their guests. But you gotta wonder if the folks on my floor paid a couple of hundred dollars less than I did for their rooms.
I really will think twice about returning to THIS W hotel. By contrast, I would not have a second thought about booking any other W in any city of the US or Europe in which I have stayed.
April 19, 2015
Rated 1 out of 5 by WontBeBack15 They overbooked my room
I arrived at the W Lakeshore just after midnight to discover the hotel had been overbooked and I was being moved to a dump by the airport. I had just come from the airport and at no point did anyone attempt to contact me prior to my arrival to let me know the hotel was overbooked. I spent over an hour in cabs unnecessarily driving back and forth. I had early meetings the next day and got virtually no sleep due to the incompetence of the W Lakeshore staff. The next night they "upgraded" me to suite which had a half eaten mint sitting on the dresser next to the bed.
April 16, 2015
Rated 4 out of 5 by BusinessGuy89 Very nice rooms, staff is okay.
I was visiting Chicago on business and decided to stay at this location - I usually stay at the City Center location.
The room was amazing with a great view. Very roomy and I got some of the best sleep on the bed.
Overall the staff was good. Alex did a great job at making me feel welcomed and acknowledging my SPG membership. However, I did experience a small issue. I called the hotel a few days before my arrival to see if I was going to be able to check out late as requested- the person on the phone said yes, since I am a loyal SPG member, though when I got to the hotel I was told something different and on my checkout date I had to negotiate a later checkout time- an hour earlier than what I was told previously.
I did not like being told yes, I could check out late, then no it will not be possible. If it was not possible that should have been communicated initially.
April 12, 2015
Rated 5 out of 5 by Lax27 Awesome!
Enjoyed a one-night stay at the W Lakeshore in April. Lobby came across as a bit small and seemed crowded at all times. Staff automatically gave me a Platinum upgrade to a Marvelous suite without me asking. Suite was great - 28th floor, spacious, trendy W-style decors, and amazing views of Lake Michigan. I woke up a bit early and got to watch the sun rise over the lake in the morning! Overall, a smooth stay without any issues.
April 8, 2015
Rated 5 out of 5 by PlainODave A little eclectic but nice
I enjoyed my stay at the W Lakeshore Chicago. Very modern looking interior would probably really appeal to the "hip" set.
Coffee in the hotel lobby every morning was a nice touch and it was Excellent coffee.
April 7, 2015
Rated 5 out of 5 by PatHaich Modern
The W on Lakeshore in Chicago was Modern with updated decor and hip music playing throughout. Our stay felt very much like the vacation we were looking to accomplish, assisted by the overall service and comfort of the Hotel. We would definatily come again upon visiting Chicago.
April 5, 2015
Rated 1 out of 5 by MikeJJ Misleading Parking
I asked the parking attendant about parking my vehicle for about 6 hours and If it was better to take my car to go sight seeing. He asked if I was staying here and I said yes, and he said I get a spot because I have a room. I took this as a "Free Spot." I'm from Arizona and rooms come with a free spot so I assumed the same after speaking to the attendant. When it was time to get the car, I was told I owed $65 and there was no way around this.
I then spoke to a manager who offered me some points, but did not solve this issue to my liking as she stated she did not want to deal with the parking garage which is a separate entity.
March 30, 2015
Rated 5 out of 5 by EdwardS Absolutely Wonderful!
Staying for a weekend at the remodeled W Chicago Lakeshore was an absolutely wonderful experience! The W Chicago Lakeshore recently underwent an extensive (and much needed) remodel. The W Chicago Lakeshore was my choice Chicago hotel before their remodel, but was definitely showing it's age. I could have chosen to stay at a nicer Chicago hotel before their remodel, but their warm, hospitable staff kept me coming back. During the W Chicago Lakeshore's remodel, I chose to stay at other downtown Chicago hotels to avoid the noise and construction. My first stay back at the W Chicago Lakeshore the weekend of March 13, 2015 only reinforced why I consider the W Chicago Lakeshore the best hotel in Chicago! The valet welcomed me back to the W Chicago Lakeshore, explained valet parking, and asked if I would like luggage assistance (I was traveling light, so I politely declined the luggage assistance). Walking into the remodeled W Chicago Lakeshore's lobby was like night and day. The lobby is now one of the most, if not the most spectacular, modern lobbies of any hotel that I've ever visited! Checking-in, I was warmly greeted by Daniel. He acknowledged my SPG status and offered to upgrade me to their "Marvelous Suite". I gratefully accepted Daniel's offer. The "Marvelous Suite" was truly devine! The suite was immaculately clean, large, and very modern with an amazing view of Lake Michigan. Saturday evening, the W Chicago Lakeshore's staff suprised me by having a bottle of Champagne, a plate of macaroons, and gummy bears (my three favorite treats) placed in my suite. Surprised and delighted, to say the least! I haven't had a chance to experience the W Chicago Lakeshore's new restaurant "Current" (their former restaurant "Wave" was one of my Chicago favorites), but I will definitely give it a try during another visit. Bliss Spa is still located on the eighth floor and is relaxing as ever. However, I do miss Whiskey Sky that was located on the top floor of the hotel. My friends and I had many a fun night at their former bar located at the top of the hotel! Nevertheless, their new lobby bar is a great improvement over their former lobby bar (their bartenders make the best raspberry mojitos). During their remodel, I missed the staff and staying at the W Chicago Lakeshore. But the wait was well worth it! The W Chicago Lakeshore has once again become my weekend retreat!!!
March 26, 2015
Rated 5 out of 5 by waynem59 Amazing stay
I celebrated my birthday over the weekend and decided to stay at this property with my family. Since the moment I checked in the staff were very personable. Jeremy, Barbara, Lauren and Lillibeth were amazing. I was handed a birthday card at check in and I thought that was so thoughtful. Everything was perfect and I am so happy I decided to stay at your property. By far my favorite w hotel I have ever stayed at. I can't wait to come back!
March 16, 2015
Rated 5 out of 5 by trh0006 One of the Better Ws I have stayed at.
Great W. The rooms were nice and big, and the bar/lounge area was great that seemed to always have things going on. I will definitely stay here again in the future.
February 27, 2015
Rated 5 out of 5 by Japefit Better than expected
Although my wife and I knew this was a really good hotel, after entering our room we were blown away with the design, the comfort, and the spectacular view of Lake Michigan and Navy Pier. It was like we had our own two bedroom Lakeshore Drive condo !! The staff was superb: friendly, quick to solve a problem, and hailing a cab was so easy due to their ace staff at the front door. A front desk manager by the name of Alex was extremely helpful in helping us solve a particular issue. Kudos to the entire W Hotel stafff !!!
February 23, 2015
Rated 4 out of 5 by Sales007 Decent Rooms, Great Happy Hour, Far from Action
The W Lakeshore is very close to Navy Pier, which provides a great view. Also, they've renovated the place completely, so it looks much better with the spray cans, restaurant, and hip lighting in the front. It's a bit far from all of the action though, so expect to take a cab and pay $10 to get anywhere lively.
The rooms are clean, but a bit dark like the rest of the W hotels. The hallways in the W are always dark. The staff are also quite friendly in the front - when I forgot my sneakers once, they held them until I returned a few weeks later. Kudos to that service quality.
As for platinum recognition, they'll put you on a higher floor, but that's about it. Not sure if they have full suites, but it's very hard to get upgraded it seems like.
They're definitely lacking in the breakfast section, so stick to getting points. Don't expect a buffet anywhere since they barely have a restaurant at this venue. Just walk down the street to grab Indian or a sub.
As for the gym, I had issues where there were no freeweights at the time, which was frustrating. I emailed the manager to alert him of this, and even told the staff. The reason I usually stay here is because their gym is better than the Westins around Chicago. However, without freeweights and a broken bike, what could I do? No compensation was provided either for this.
I would definitely return here again. It's my #2 hotel in Chicago - if they can fix up their gym, provide more Platinum recognition, and get some breakfast going, it'd be my #1 choice.
February 19, 2015
Rated 5 out of 5 by ACE6000 Will keep coming back
Beautiful view, clean rooms and great service!
February 15, 2015
Rated 5 out of 5 by Evans5 GREAT PLACE FOR CHICAGO MARATHON
I came in for the Chicago marathon. The location for the hotel was outstanding! 3 blocks to the bus for the marathon pickup package, and, walkable (about a mile) to the venue. Bed was comfortable and staff were very nice and responsive! Furthermore, the hotel was well placed to walk around the city! The front desk was responsive and very helpful. Additionally, the concierge were very accessible and helpful for my many questions! I hope to stay again soon!!
January 23, 2015
Rated 5 out of 5 by JayL23 Wonderful!
Stayed here for my birthday so it would be walking distance to anything in downtown, we weren't prepared for the snow so we were forced to stay in. Luckily this hotel is awesome. The staff all greeted me and wished me a happy birthday, with that said, they offered a free upgrade for a lake view, GREAT! Took that and the room was more than what I expected. We left, and came back to some treats with a birthday card from the staff! How sweet! They made my stay even better. The staff, the cleanliness, and the location will make me go back. The only down side is that the fridge was locked and they said they don't provide mini bars anymore.. why not take it out? Another thing was that our neighbors were extremely loud, until 4am. I didn't want to complain because it was a weekend and I understand when people are trying to have fun. I will definitely be coming back!
January 15, 2015
Rated 3 out of 5 by JoeAnthony86 The W Lakeshore is a vacation for your eyes upon arrival
I recently chose to stay at the W Lakeshore while I had been in a transitional period while relocating. I was looking forward to staying at the W Lakeshore Chicago.
This brings me to explain why I chose to write a review, although the hotel is more beautiful than I had expected, so I was very excited and anxious to get checked in and walk around town. I am a frequent traveler. That said sometimes I have higher expectations than a first time visitor, especially when I choose to stay with a company I have frequented and felt that I would never have to worry about attitude, and unwillingness, from the Starwood employees.
I did however receive a sincere apology from the bell boy That assisted me to my room, I was very impressed with his effort to step up and show respect for me and for his job. This is the main reason I did not choose another hotel that evening. I did however speak with upper management and the problem was mended immediately. My purpose with this post is to highlight the importance of customer service, I am aware of where I choose to stay and I do not want to take my business elsewhere over one person having a bad day. I would like to open the door in this message for those who don't feel their experience was met the way they had invisond or expected and felt like a profit and not like a loyal member to the company. I have chosen not stay with the W Lakeshore and I don't know that I will or will not choose this location in the future. I would like to point out only one person having a terrible evening can rattle another's and if your like me and going to the W I hope you have the chance of feeling like your the most important human being in the room. And if you feel the staff member is not helping matters there's always someone you can reach out to.
Due to the uncomfortable experience checking in and the long day I chose to be alone in my room, and just let this experience pass and another amazing night is right around the corner. I would like to wrap up with thanking Starwood for the opportunity for me to have a voice and share my experience. I am aware life is not a movie and expectations do often get overlooked or denied. I hope with this post it contributes to a lighter more welcoming atmosphere.
I will wrap with this, I am looking forward to continue staying with this hotel, and i hope you enjoy your stay and make someone smile
December 24, 2014
Rated 5 out of 5 by triviamaster917 Business class with flair
Excellent hotel-- 5 star staff , services, food & bev, layout, etc. Very comfortable without being pretentious. Highly recommended.
December 4, 2014
Rated 3 out of 5 by WorldTraveler73 Nice Renovation, but Still An Old Building (and Very Slow Valet Parking)
I have stayed at this W Hotel going back over a decade. It did just finish a much needed renovation, and the new design is much more modern and very well done. Other positives: friendly staff, consistently good drinks and food at the lounge bar (there is a hopping scene there too on weekend nights) and great panoramic views of Lake Michigan. The negatives: Despite the renovation, the building is still old, so there were loud plumbing noises and what sounded like a noisy washing machine just above us every morning. Also, the valet parking service is horrible. After texting to get our car and then checking out, we were told that the car had been re-parked (which I doubt) as we had not shown up within 11 minutes, even though no one told us this when we presented our claim ticket. It took a further 25+ minute wait (and inquiring twice more) to get our car. Also, if you have never stayed here before, be warned that it is about a 10 minute walk to North Michigan Avenue (the Magnificent Mile) and its shops and restaurants. While that may not be issue most times of the year (and might even be pleasant at times), it can feel like a very long distance during the cold winter months (especially if you are not used to that type of weather).
December 1, 2014
Rated 5 out of 5 by JustUs2014 Perfect!
Our family enjoyed the stay very much. Location is great....right on the lake. Restuarant and bar....very, very nice! Hotel staff was very helpful, yet not intrusive. Highly recommend!
December 1, 2014
Rated 5 out of 5 by Bonnie1 Offsite Meeting
The hotel ws very accommodating. The account manager, food manager and audio/visual all worked together as a great team and provided great servcie. The meeting room was superb. The hotel had all the features and services we were looking for.
November 24, 2014
Rated 4 out of 5 by FLHOP Nice Place!
Exce!lent hotel! Great vibe, nice rooms and friendly staff!
November 23, 2014
Rated 1 out of 5 by PaidTwice Double Billed
My credit card was billed twice. I've been "working" with them for over a week to get it corrected. No one answers the phone in billing and they would not connect me with a manager when I asked. Very poor customer service.
November 22, 2014