Rated 3 out of 5 by Kiddingme Are you kidding me
Cleaning service coming in before 8am?
Calling the front desk and being asked if I have the do not disturb sign up?
Being told I should have the do not disturb sign up or it is expected. Check out is noon not 7:50am
November 26, 2011
Rated 5 out of 5 by Andrea31 Unbeatable setting for girls' night out!
I hosted a bachelorette party at the W Hotel and it was perfect! I was able to come check out a room a week in advance to get an idea of size and space and they let me reserve that same room for the next weekend. The design and decorations are very modern and glamorous...perfect for a girls' night. The lobby and lounge areas are also very fun and stylish. The hotel is within walking distance of lots of fun restaurants and it has two bars and two restaurants inside the hotel itself. I was super impressed with the staff. They were all very friendly and accommodating. I would definitely stay here again! The soon-to-be bride loved it! Great first experience with this hotel!
August 12, 2013
Rated 2 out of 5 by Stormy107 In hot water, or not....
My recent stay at the W Minneapolis was very disappointing since there was no hot water on the second/final morning I was there. After waking, I worked out in the hotel's gym (clean but small and limited). You can imagine my surprise when I went to hop in the shower and had only late spring Minneapolis ice water flowing from the shower head. I called reception and they said it was a hotel wide issue and I could use the Y down the street. Since I was in a hurry, I did not have time to do so and took the polar plunge.
On the plus side, the room on bed were comfortable and I had a great cheeseburger from room service. It was delivered vwery quickly. All staff at the hotel were pleasant and professional.
On the negative side, in addition to no hot water, there was a loud group in the hallway making tons of noise in the middle of the night and the wifi is slow.
To stay there again, I would want reassurance that the water issue is not a recurring problem. The starpoints the hotel provided did not seem like adequate compensation for the problem, but that is a separate matter.
June 5, 2014
Rated 5 out of 5 by NYCFrequentTraveler Best Hotel in Minneapolis
The W Foshay is by far our favorite property in the Twin Cities. It' a great property with a cool history. The staff was exceptional. When we failed to answer our wake up call, they sent a staff member to our door as a back up. Great! Manny's is our fav steakhouse -- and it's located onsite. Best of all they really know how to treat their Platinum Guests. No hassle for suite upgrade.
May 28, 2014
Rated 5 out of 5 by MD2014 Service was remarkable
While on business travel I had the unfortunate experience of needing ER assistance due to a bad ankle sprain. The staff went out of their way to assist in getting the right care and to ensure that I was well taken care of during my visit at the hotel. Everyone was amazing and went well beyond normal service standards!
Additionally, the hotel is in a great location. The Foshay has great legacy and the venue is a beautiful historical landmark. Thank you W Foshay and staff for making my stay feel welcome. You understand great service and represent your brand very well.
April 19, 2014
Rated 5 out of 5 by hhughes Modern!
Upon arrival, we were greeted right away by valet. They were very helpful & friendly. He explained to us how to get to the front desk. The front desk employee, Ashley, was amazing. We mentioned we were thinking of moving to the Minneapolis area & she recommended many areas to go see and what is affordable for city living.
The room was awesome, clean, modern, & exactly what we were looking for. In the reservation I asked for a higher floor, if possible, We got exactly what we asked for with a great view.
I would recommend this hotel for anyone who wants the modern feel & wants to stay smack in the downtown area.
August 20, 2013
Rated 5 out of 5 by Engaged2012 Everything I wanted. Perfect place to celebrate.
The staff goes above and beyond to meet your needs. They are wonderful. Everyone is very professional and friendly. We celebrated our anniversary and got engaged here. The Concierge was very helpful. His assistance really helped make it perfect. Everything I wanted, he arranged to have done. Prohibition on the 27th floor is a very nice bar. I popped the question in their loft, a secluded area above the bar. Our suite was great. The bed was very comfortable. Breakfast the next morning was delicious. I am very thankful for the staff’s assistance. It was a memorable weekend and we will definitely be coming back.
May 21, 2012
Rated 4 out of 5 by BostonMDHMD Nice place but with too much attitude
Can't beat the rooms, decor, and the cool ambiance (if you like dark/modern/young).
However, the employees forget it is the hotel, not they who are cool. They still need to be about service, like employees of all good hotels.
Guys out front: More interested in talking to each other than helping. When I told them that I wanted to save money and park myself, they implied they knew of no other options. Turns out there was a great , inexpensive place just accros the street. Do you really think they did not know about the place?
Front desk: fairly mute "greeting" with minimal information passed along. Seemed like he was doing us a favor by allowing us to stay at his hotel.
September 29, 2012
Rated 4 out of 5 by Angela The location of hotel was convenient
The service could have been alittle better. It was my birthday and would have loved to been given advice on where to go, restaurants, etc. I did receive a free updgrade which was nice. The price of items in the room were outrageous however, they did leave cupcakes and 2 free bottles of water in the room for my birthday which was nice. I would like to have been made more aware of things to do or see. The parking was horrendous however, there should be parking connected to the hotel besides $30 a night valet!! Lugging your luggage across a busy intersection/street was not ideal.... Overall the stay was decent however, I do not think worth the price. The rooms are definitely over priced.
February 23, 2013
Rated 5 out of 5 by NoahO Great Platinum Recognition
I have stayed at other SPG properties in Minneapolis, but hadn't checked out the Foshay. While I am typically traveling for business, this was for a friends wedding.
The front desk was able to confirm a cool corner room for my first night, and offered to upgrade me to a WOW suite for the second night of my stay. This was helpful as it offered us in the wedding party a great space in which to get ready.
Everything was perfect. The hotel has the typical trendy vibe. The Acura car service was timely and very helpful.
Thank you for helping make my visit for my friend's wedding simple and stress fre.
August 5, 2013
Rated 5 out of 5 by Lizz1212 Always Great
I usually stay at this hotel when visiting Minneapolis. The staff is helpful, the rooms are stylish, the food is wonderful, and the bed is great. I arrived early on a Sunday and they were able to accommodate me after an early flight. I really appreciated the valet staff helping me out in the pouring rain!
The only issues I came across with this time around were some issues with the internet. On most days it wouldn't recognize my room number and prompted me for another room number so I had to speak with Tech support a few times. Also I felt that the room smelled a little, but nothing so bad that I needed to switch rooms.
I've never had these issues before so once in awhile something will happen, so I understand, but honestly I love this hotel and would tell anyone to stay here!
May 2, 2014
Rated 4 out of 5 by JBG724 W Hotel Minneapolis
Many options for SPG members in Minneapolis. If you want to treat yourself try the W. Staff was great, room upgrade was perfect.
May 29, 2014
Rated 5 out of 5 by Theresa88 Wonderful hotel in historic Art Deco building
This is a beautiful hotel in downtown Minneapolis, housed in the Foshay Building, a historic building with a mini-museum and observatory deck on the 30th floor.
It has a fun Art Deco theme, sumptuous beds, artfully decorated rooms and wonderful staff.
We saw no children while there at this hotel, and with lack of pool and such, we surmised that was largely why it seemed to appeal to adults only.
Sadly, we found out the night before we left, from a friend also staying there, that had we "gone green" (requested no towels in the room, etc), we would have gotten 500 extra points per day in our SPG account. But we weren't told about it when we checked in.
Other than that, this was a stellar experience and I will return again!
March 22, 2014
Rated 3 out of 5 by June47 Staff needs training
My third time at this hotel and not so good as before: we left our room early Sat and when we arrived back at 3pm the room had not been cleaned. No one answered the phone so we gently asked at the front desk if someone would clean our room. The person at the desk was surprised (seemingly at us, for such a request) and churlish. By night, the bed was made and trash emptied, but that was it. A half-way job. We also had pointed out soon after check-in that the mini-bar held empties (!) of drink and food that we did not want to be billed for: these were not removed during our stay (an empty packet of Cracker Jacks is not so enticing).
Looks like they need to work on service and friendliness, both. :(
October 14, 2013
Rated 2 out of 5 by Tom27 Watch your valuables
The historical Foshay building is a marvelous setting. Staff at the desk were responsive and courteous. Rooms met well but did not exceed expectations for a W. However, we experienced two big negatives. 1) whether we liked it or not, we were part of the week end party in the lobby. In order to get to the elevators and our room we had to run the gauntlet of drunken 20-somethings, and those looking for drunken 20 somethings, congregating in the lobby bars and waiting on line for the ride to the bar on the 27th floor. Also be prepared for the poorly lit "W" black decor which makes reading elevator and hall signage near impossible; and 2) an iPod worth more than the cost of our stay went missing from our room. While security was courteous, the subtext of the interaction suggested to us that unless the thief turned the iPod in (unlikely), then they would assume we had lost the item elsewhere. We'll be staying at the Minneapolis Westin or Chambers next time.
May 2, 2012
Rated 5 out of 5 by Montey2005 Excellent service and attention to detail
What a nice hotel and what makes it even better is the staff. I had a pleasurable experience there and even though I had to check out early they worked with me on that (having our first kid). I can't say enough....GO
May 22, 2014
Rated 3 out of 5 by Paul406 Paying for internet service at this hotel
Is not acceptable. At a "premier" hotel, one shou.ld not pay for internet at the hotel. I can get internet in the lobby for free (available to anyone - guest or not), but am suppose to pay $12.95 to use it in my room.
Internet should be built into the price of the room. In the future, i will consider not staying here because of this.
I am a SPG member - what good does that do me?
May 12, 2014
Rated 5 out of 5 by CJS1 Wonderful!!
Great place to stay. It was my first time to stay at this property and I would stay again in the future. Staff, rooms, amenities - all were excellent!!
May 22, 2014
Rated 5 out of 5 by BackHomeBR Delighted and impressed
I was staying in the hotel that used to be an office building in which I had my offices. The staff accommodated my request and was able to book me into a room that was formally my office! There was a delay in my ability to check in because I had requested this particular room but the hotel and staff were more than gracious in making the wait comfortable for me. The hotel is beautiful and has done a great job of being modern but integrating that modern feel with the classic luxury of the Foshay. It was an outstanding trip all around. Thank you very much to a great staff!
January 28, 2013
Rated 4 out of 5 by TarynItUp Decent Hotel; Needs a Refresh
I was only in Minneapolis for one evening so didn't have the opportunity to explore all of the hotel's amenities, but I did visit the Prohibition Bar (very nice) and ordered room service for breakfast (exceptional food and unparalleled service). The only letdown of the experience was the rooms/corridors which seemed outdated and could use a refresh. I know that hotel products become outdated quickly, but the age and condition of room seemed well outside the typical W brand experience. The bed, however, was very comfortable.
March 28, 2014
Rated 4 out of 5 by DanD Great property, friendly staff
I've stayed at the Foshay several times, and it's always been a good experience, but I recently had a specific interaction worthy calling out. First, though, it's worth noting that not only do you get the service and accommodations commensurate with the W badge at the Foshay, but you have easy access to the Skywalk for those MN winters! Specific to my most recent stay, however, I had a roomservice order that unfortunately was quite different from what I ordered. The server (Alana?) was extremely apologetic and polite, and literally hurried out if the room to get it fixed. The service here has always been great, from the Acura Experience up to the servers at Prohibition, but that extra effort seemed worth calling out.
May 2, 2013
Rated 2 out of 5 by JackandJill Disappointed w/ weekend getaway
I was very pleased with the updated look of the hotel and our room, until I looked closer. The bathroom had dried water drip marks all over the walls, the sheet on the bed had a tear the size of a hand on it, you could hear EVERY noise outside of the room: the elevator going up and down throughout the night, hotel room doors opening and closing, raucous hotel guests and their every drunken word in the middle of the night, etc. The noise level was ridiculous. Unfortunately, based on all of this, we will not stay here again. One thing I look for in a hotel is a relaxing environment and it can not be found here. On a positive note, the Bliss bathroom products are a lovely touch and the location within the city is perfect.
February 15, 2012
Rated 1 out of 5 by MMD228 Dirty Room
Frankly, our room was dirty. The bedspread had four unidentified hairs on it when we checked in and was snagged in a number of places. It was so tattered, I wouldn't have it in my home, much less expect it in our $325 a night hotel room. Also, there was a thick layer of dust on the windowsill in the bathroom, the carpet looked less than vacuumed and the tongs for the bar/ice bucket were crusted with whatever food product the people before us used them on. I didn't complain when we checked in because it was me and my husband's first anniversary and I didn't want to ruin the mood by being fussy but it was not acceptable. We have stayed in a number of higher end hotels in Minneapolis and elsewhere and this was not up to par.
June 12, 2012
Rated 5 out of 5 by FrequentTraveler13 ANOTHER WEEKEND DELIGHT
I spent another romantic weekend at this beautiful hotel.
ROOM; Thank you for the beautiful FANTASTIC SUITE, the suites are beautiful, spacious and have fabulous views of Minneapolis.
STAFF: Just amazing. Thank you LISA, JAMES AND DELSA.
DINING: Ate breakfast in bed that was delivered by Keys Restaurant and it was amazing.
OVERALL: A beautiful SPG hotel with rich decor, amazing rooms and customer service.
RECOMMENDATIONS: I highly recommend this W for your Minneapolis stays. Couples will love this hotel along with the party lovers.
March 4, 2014
Rated 5 out of 5 by Wolfcastle Excellent Hotel in Downtown Minneapolis
The rooms were just like they were in the pictures, but the view from the 19th floor was absolutely amazing. The hotel was within walking distance of many places to eat and things to do which made it super convenient. I would definitely stay here again
May 12, 2014
Rated 5 out of 5 by Nymet74 Beautiful property & Excellent SPG Recognition
We were here to celebrate our 5 year anniversary, and the Foshay did not disappoint. I have SPG Gold status and the front desk gave me an upgraded room, which ended up being a huge suite on the 26th floor, complete with a living/dining room, full wet bar, 1.5 bathrooms, and amazing views. The staff was friendly and thoughtful, even leaving us some delicious congratulatory cupcakes which were awaiting us in the suite's foyer. Excellent central location with a well-equipped gym. Would highly recommend this property, particularly those with higher SPG status.
September 30, 2013
Rated 5 out of 5 by Gerard10 Truly at home
We live a mile from W Minneapolis-Foshay yet wanted to experience the beauty of this space for a spontaneous overnight birthday celebration. It was a wonderful experience. The staff -- from valet to reservationists to servers -- made us feel truly at home. Beyond service, it can never be overstated that the impeccably designed W brand has a distinct, chiseled voice in all of the ways it communicates to its guests. A modern, unexpected, quirky presentation of ideas and services that are thoughtful, purposeful and beautiful. Well done.
February 23, 2014
Rated 4 out of 5 by Allison123 Tiny, poor gym, no pool
It is a W, so the rooms and common areas are typical of all W's and are nice, with their special 'swag'. I was very disappointed that this W had no pool or Bliss spa. Most of all, the gym was incredibly disappointing. It was tiny with no windows. The touch screen on the treadmills barely worked. I was there for a conference and when I went down each morning, most, if not all, of the equipment was taken. May not matter as much if you're staying there for vacation, but when on a business trip, my workouts are essential and this was a huge disappointment.
October 6, 2013
Rated 3 out of 5 by JBontario Very nice hotel EXCEPT the showers
The renovated art deco classic building is great and the rooms were actually pretty large compared to many other W Hotels. As always, the bed, linens and towels were great. The showers, however, are horrible. The water pressure from the shower heads are terrible. I called engineering and the gentleman confirmed that the hotel changed out all the shower heads and, yes, they are terrible. As a male, I could barely get the soap out of my hair, Housekeeping should also be stepped up. The first room I was provided was superficially clean, but many things needed real cleaning--there was wine splattered on the wall, the carpets needed some work and the bathroom should have been MUCH cleaner. I was changed to a new room that was much better.
July 15, 2012
Rated 5 out of 5 by minniemouse78 Service
My partner and I had a truly wonderful stay! The staff at this hotel were fantastic - always helpful, friendly, welcoming. They seemed to go out of their way to make our stay really perfect. I could not complain about a thing! The hotel itself is beautiful and fun and we were delighted to find a lot of "extras" available to us that made our stay even more enjoyable, such as being supplied with an umbrella and free drop off service. The food at the restaurant and room service was also excellent. This was probably the best hotel stay I have ever had :)
May 29, 2013