Rated 4 out of 5 by MrsT1204 Living Social Memorial Day Weekend
My boyfriend and I stayed here for the holidays as a getaway....all in all the hotel was nice. We were greeted as soon as we arrived. Robert who helped with our luggage was extremely helpful...he went above and beyond to answer any questions we had. The staff at the front desk were very polite and professional. The only thing I didnt like was having to wait in such a long line to check out and waiting on the valet to bring the car around. Oh and we also purchased a living social deal for a pool side party, not knowing that the pool was smaller than what we expected, but we made the best of it. Other than that, it was a pleasure staying at this hotel and I will recommend it tofriends.
May 31, 2012
Rated 5 out of 5 by Manju Staff is wonderful!
The staff at the W Hotel is amazing! I was there for my bachelorette weekend in mid September. Everyone from the bell captain, front desk, shuttle drivers, housekeepers and manager were so kind, courteous and professional. It was never forced or fake. Very personal and natural! Erin was extremely helpful as well. She even sent a bottle of Moet and card to welcome me, The Bride! Everything was spot on and coming from Los Angeles and Orange County, the Southern Hospitality was really appreciated! We were so pleased with the great staff, that we left them sodas, snacks, cookies, and chips as a THANK YOU!
October 5, 2012
Rated 4 out of 5 by FlyerGuy Great W for business
Overall this is a great hotel, particularly for business travelers in the area. While it definitely has characteristics of a W, they are perhaps a little more subdued than other properties. You still get the great rooftop bar, great, stylish staff and decor, but a little more business orientated and quieter than a typical W. That being said, if you don't want the atmosphere that a W brings, stay elsewhere.
From the airport it is really easy to get here on MARTA if you are up for it and it's not the middle of the night.
Overall, one of my favorite places to stay in Buckhead and Atlanta in general.
February 23, 2012
Rated 5 out of 5 by BBHHI Great stay
The only reason I would even reduce the stars to 4 on sleep quality and room comfort is the room climate control-- unit blows fairly hard (noisy) and was either too warm or too cool. Heat/AC is my pet peeve in hotels with regard to noise, humidity, temperature. It really seems almost no one gets it right. Bathroom also needs much more light. Super staff, extremely convenient, walk to breakfast/dinner/drinks. We didn't get to stay long enough.
August 13, 2014
Rated 1 out of 5 by kloma25 The hotel is horrible
Worst experience at a W including the midtown W. The room was never cleaned properly or on a timely basis. It took 36 hours to get the minibar functioning (the refrigerator was not working).
The conceirge was non-responsive. I asked for resturant suggestions (at noon) to be printed and placed in my room. Upon my return at 7PM the conceirge was gone and there was no list in my room.
I will never stay at this property again.
August 14, 2014
Rated 2 out of 5 by beebop007 bad experience
Upon arrival the car jockeys were loud and horsing around with one young man revealing about 4 inches of his underwear. Later that evening after dinner my wife and I went up to the Whiskey Blue bar for a night cap around 10. Shortly thereafter my wife slipped on the floor and the manager came up immediately and told her that she was breaking the dress code and had to leave. At no time did she ask any questions and I am fairly certain that she saw my wife slip and assumed it was because she was drunk. Pitiful. Whole place needs to ask why anybody would want to stay there. Good luck
May 19, 2014
Rated 5 out of 5 by bmk1 I always expect the best from the W Brand
Very professional staff, starting at the valet parking representative Marta, through check-in and total staff.
My only complaint is lack of sleep on the first night, when a group of young gals were in the room across the hall, who were there celebrating one of their 21-year old birthdays. Up all night, screaming in the hall, talking, multiple male guests in and out, then finally, someone else on the floor must have called and complained to hotel security. I was glad he came ;-)
August 4, 2014
Rated 3 out of 5 by Topher A Little Shabby Around the Edges
Hotel in need of attention - carpets stained in spots, doors scuffed, bed throw a bit too natty. Employees nice enough, but just because you are in the south does not mean that service has to be so SLOW (exception being the car valet). Cleaning crew inattentive. Examples include: Old pizza box and deli carton sat on floor outside my guest room (not mine!) for 18 hours and turn-down service apparently does not include providing new towels.
Other (easily corrected) flaws include no garbage can in bathroom area - only one serving entire guest room and no alcoholic beverages in the mini bar.
April 9, 2012
Rated 4 out of 5 by adri21 Very friendly and comfortable
Staff was really friendly and took care of the guests. The hotel is clean and modern. Bathrooms in the single rooms are a little small but ok for one person or a couple.
August 25, 2014
Rated 5 out of 5 by Johnny2427 Above and beyond superior service
I have been traveling for 20 years and can't say enough about the exceptional service at the W Buckhead. I needed to have some copies made and Lawanna made sure it was taken care of. I asked for my room snacks to be re-stocked because I like to take the jars of gummy bears home to my boys. The staff member brought me two jars right away and said they were complimentary. The best part was the amazing bartender at Cook Hall. He spent time with me explaining the amazing cocktails he created and even shared recipes. I wish all of my stays at Starwood properties were as amazing as this!!!!
June 11, 2013
Rated 2 out of 5 by tototototo disappointed
The hotel is beautiful and the suite was very very nice however, I had a big problem with a room service order and the AC was not working in the room. thermostat said 66 but it had to be at least 85 in the room. We were not able to sleep because it was so hot. Room service order took over two hours, staff claimed that there was a problem with the phones and that it had gone to a different room. I had to call 3 times to check on it. When it finally arrived the order was incorrect but obviously I did not have another hour to wait to get it fixed.
June 30, 2014
Rated 4 out of 5 by Jan32 Good Stsy, Nice hotel
I liked the staff, location and service. The restaurant was awesome and Tiffany was a great server ,personable accommodating and all around awesome.
The rooms need a coffee maker, that is a must in a hotel of your caliber.
The mattresses were awful and lumpy and not up to standard.
The most disappointing aspect was the inadequate and unrealiable wi fi service. i paid $29.00 to upgrade as i had large files expected to dwnload. The service kept cutting out, my files did not dwonlad and I was so frustrated, I switched back to 4 g network.
Being in the hospitality business, every hotel needs to offer reliable free wifi to their guests. The plugs in the rooms need to be also located in places to make charging of devices easy.
These changes can make a great property spectacular.
Your staff is amazing for that alone i would return.
July 31, 2014
Rated 5 out of 5 by FrequentTraveler13 FUN AND PLAY PACKAGE
Another amazing W experience. This hotel is located in the elite and posh BUCKHEAD area. The staff was helpful and friendly. Rooms were great. The MARTA station is right across from the W and MARTA takes you straight to the Atlanta airport very quickly and for cheap. Choose for a fun and play stay.
March 23, 2013
Rated 3 out of 5 by RedandFred Just can't seem to pull the trigger...
This is a hotel bordering on being The Bomb" but only to fizzle when it counts.
Without going into all the details Would someone from the hotel find and email me my foliosl ike it is specified in my SPG profile.t And yes I did type folioS. I booked THREE Rooms... and no thank you, come again.... Sigh!
August 14, 2014
Rated 4 out of 5 by runaman Spa/ Workout
Was expecting a workout spa.
August 24, 2014
Rated 5 out of 5 by mzcind Exceptional and Chic!
The W-Atlanta Buckhead never disappoints, but this time the customer service and accommodations were way more than we expected.
Upon arriving we were greeted by a DJ in the upscale lobby and upgraded to the fabulous King room.
Michael at the concierge desk made sure we had VIP passes for the evening and even followed up with us the next day to see if we had fun.
The Valet guys were the best! always so friendly, offering dinner suggestions and quickly retrieving our car each time.
The rooftop pool was a great way to spend Saturday, The staff was attentive and friendly.
The room is so sexy and chic! the bed, pillows and linens were superb!!
We usually alternate our stays with a 5 star down the road, but W-Buckhead won us over this time. Can't wait to go back for our next weekend vaca!!
July 14, 2014
Rated 5 out of 5 by SlaintePaddys Excellent Hotel, Fantastic Staff
One of my favorite W Hotels. The staff is always knowledgable and very friendly. The rooms are adequate in size.
August 21, 2014
Rated 5 out of 5 by rtkenmore Excellent W Experience
The W Atlanta Buckhead provides the quintessential W Hotels experience. From the classic Living Room, to Wet to the comfort of your guest room, everything was unmistakably W.
August 19, 2014
Rated 4 out of 5 by PEK0815 This hotel is awesome!
This hotel is awesome. We spent the night in Atlanta for my husband's birthday, and the staff set up birthday drinks in our room with a birthday card. The bar in the hotel lobby was incredible, and our bartender, Mani, made us the best drinks we've ever had. The only complaint I have is the shower- there was little to no water pressure, and the hot water didn't work in the room.
August 6, 2014
Rated 5 out of 5 by zebby7 The Perfect location for viewing 4th of July Fireworks
This year my husband and I decided to stay at this hotel to view the firework at Lenox Mall. Our room was in the perfect location and our experience there was delightful. We definitely will do this again next year. We were a little disappointed with the size and location of the bathroom. Because of the design of the shower, water got all over the floor and it would have been nicer for there to have been adequate space between the commode and shower. Overall, we would stay at this hotel again in a heartbeat.
July 6, 2014
Rated 5 out of 5 by Lauren0512 Beautiful & Cushy
What a nice hotel. It's extremely beautiful and modern, but cushy and cozy. Really nice rooms with a cute eating area, tiny kitchen counter and of course, divinely comfortable Heavenly bed. Only downside is the bathroom is extremely small. Barely any counter space and you have to get in the shower to turn it on (brrr!). Other than that, can't complain. Always love the complimentary coffee in the lobby, but would be nice if they had mini coffee machines in the rooms.
July 21, 2014
Rated 5 out of 5 by LisG Trendy great stay
I experienced first class treatment from the time I checked in. I loved how i was asked if I would need late check out, it's just nicer when you do not have to ask for things. My room was fantastic, clean and every staff member I ran into was friendly and courteous always asking how everything was. The doors were always opened for me and I was always greeted and given advice about what was great around the area. My stay here was pleasant, safe, and memorable!
July 22, 2014
Rated 2 out of 5 by Colorado58 Great Staff, Poor Organization
Every employee we met was dedicated to helping us. Unfortunately, the hotel operations are poorly organized. The parking is poorly organized, especially given that valet is the only option. We asked for a can of soda from room service since the mini-bar was not restocked and it took 90 minutes to receive it including a visit to the front desk. Our rooms were on the 11th floor. The music from the rooftop bar was so loud that we were unable to sleep. The front elevator to the rooftop bar was out of operation. The hotel routed everyone to the hotel's only two other elevators making it difficult to get to the rooms and giving access to the hotel floors to all external visitors creating an increased security risk. The food and beverages were significantly overpriced. We crossed the street and had breakfast for less than half the price of the hotel's offerings. Our bottom line recommendation: don't stay here unless you are only planning to party and don't mind paying more than you need to for the experience.
August 11, 2014
Rated 3 out of 5 by RL00 Maid service
Called the front desk around 1:00pm when I left for the day to ask for maid service. They did not service the room at all that day. There was maid staff present on the hall. I even mentioned it to one of the housekeepers who was on the floor.
August 11, 2014
Rated 5 out of 5 by Peach29 Wheelchair Friendly
Room and hotel were wheelchai friendly. Height of bed was appropiate (and comfortable!) and roll-in shower was easy to use. However, Space for maneuvering in the room was a bit tight and the sink difficult to use because it was not possible to roll under it.
The design of the glass bathroom door was attractive but not practical because, though "smoked" for privacy, it provided little sound-proofing.
Entire staff were friendly, efficient, helpful, cheerful, and anxious to please.
The deep bass reverberations from the club carried on until 2a.m. and could be heard on several floors of the hotel. Valet parking is pricey and got backed up on Sunday morning so allow plenty of time when you are ready to load your car and leave.
Overall, though, a really good experience. I believe the staff are a great asset for this hotel.
July 14, 2014
Rated 1 out of 5 by JoseFam Noisy and may have bedbugs
I reserved a room as a surprise for my husband's birthday. Initial appearances were encouraging - the staff was certainly pleasant and helpful - but despite the warnings outside the elevator on the floor, the other guests were very noisy. The A/C was very loud too. Finally, a day after our stay, we're both itching like crazy and have discovered at least ten tiny bites each. I can't say for sure that it was bedbugs - I checked and this hotel didn't have any reports anywhere - but we haven't been anywhere else in the last 48 hours. We won't stay there again.
August 6, 2012
Rated 5 out of 5 by Mark2712 Welcome to ATL
From Tim to the entire staff, a personal thank you for my experience. Amazing designs, and terrific upkeep, make this a must see in the ATL.
August 15, 2014
Rated 5 out of 5 by Dolores1010 A hotel you would want to return to
I had an excellent experience at this W hotel. From entering into the lovely smelling lobby, to the roof top bar, the fitness center, all very clean and accomodating. I was surprised that I had to request a coffee machine for my room, not a problem was just surprised and was most likely due to the fact that coffee was complementary but in the lobby - can't go down there in my PJ's! :) and when my room was serviced they did not replenish the coffee, had to call again,
July 13, 2014
Rated 3 out of 5 by GeoG Ok hotel
This was my first experience with W. Overall the hotel is nice. The good first:
1. Centrally located.
The not so good:
1. no recognition for being a platinum member. 2. no coffee in the room ( which I thought was a bit estrange).
3. Parking fee was rather high as compare to other hotels in the area.
4. no club level.
5. rather noisy hotel, meaning it seemed the hotel caters to a party crowd rather then their guests.
6. The pool is really small for the size of the hotel.
July 7, 2014
Rated 5 out of 5 by Shaye22 FABULOUS STAFF
The best stay I have ever had in my life. The staff was awesome, helpful and amazing. The rooms were cute and fun. Everyone was great from valet, housekeeping, front desk even the waitress at Whiskey Blue. All the staff at check in was so nice and helpful. I will not stay any where else in Atlanta after staying at the W Buckhead.
Special thanks to David-Michael for excellent service as well.
July 28, 2014