Rated 5 out of 5 by Horse2013 Christmas new year
Family vacation very relaxing nice beach fun hotel
Recommend renting car to visit other beaches
I have visited many Starwood hotels in Carribean and Mexico
This is a resort to visit again
January 11, 2014
Rated 2 out of 5 by ConcernStarwoodMember Hidden gem thats rough around the edges
We were very disappointed with my latest stay at the W Retreat & Spa - Vieques Island. During our travels, the W hotels are always our first choice, however this last experience was very discouraging.
The most disappointing experience were the staff members and the food quality.
Restaurants were not opened on time and staff members got frustrated when I attempted to request service; even though the hours were printed on the menu.
The food quality; I don't know where to start.....:(
This was the worst dining experience we have ever had! (i.e. guacamole from a can/box/bag / Paella Rice that was hard to eat etc.) There is no excuse for low quality of food at a W hotel; apparently this is not news to many staff members / guest that agreed with our experience.
The mosquitos in rooms/beds were too much.
I still recommend the W hotel, but change has to occur.
July 24, 2012
Rated 2 out of 5 by terri42 Housekeeping
The whatever/whenever motto is not so. The housekeeping staff was not very good is the main reason I would not recommend this resort to friends and family or ever come back. The rooms were dirty and never cleaned --my family and I had 2 ocean front villas. I had to ask for towels --sometimes the rooms had none-- and I had to ask for soap and shampoo --it was never replaced. Our rooms were never cleaned -- the shower and tubs were always dirty. Our sheets were never changed in the 7 nights that we stayed. We sometimes got turndown service but if we did, nothing was ever done to the room. The only reason we knew that someone came to the room was that the curtains were drawn. In a luxury resort as the W claims to be Housekeeping is so very important. All of this is very unfortunate since it is a really beautiful spot and if Housekeeping were better I would have loved to come back and recommend the W.
January 6, 2014
Rated 4 out of 5 by Klaus101 Christmas 2013
We had a wonderful time overall at the W in Vieques. Room service was outstanding, somehow they managed to clean the room every single day during our breakfast time, what a perfect operation. Awesome views from every room as far as we could see, beautiful pool. Great concierge support booking restaurants and taxis. Black Beard Sports provided very professional scuba and kayak service, including the magnificent Bioluminescence Bay tour. But book early as there is limited capacity, especially for scuba diving and biking. Only thing below expectations was the W dinner service, food quality not up to the level of prices charged - local restaurants are a must. Staff very friendly and accommodating, but again restaurant service a bit inexperienced. Overall a great vacation and recommended!
December 29, 2013
Rated 5 out of 5 by Yamila63 Beautiful W Vieques
We had a wonderful weekend! The only thing i can complain and you should take care of is the lack of real espresso coffee, i
This is a standard feature in good restaurants and hotels, and i cosider that it could be an excellent add on to offer an array of coffes like the high quality coffees of PR, espresso, frappuccino,etc. Plain bland american coffee is not acceptable
We loved the airport lounge
June 17, 2013
Rated 2 out of 5 by DJN911 Almost!
All prior reservations, CAR, MASSAGE, BIO BAY, made and confirmed twice, did not exist when i arrived! I reserved a cabana upon arrival with front desk, they wrote it on a sticky note and never confirmed! Staff did not seem to care! Thank God for WADE at the front desk and Diane at Black beard, they seemed intent on helping.. The rooms smelled of urine!
However, everything about the wedding was amazing.
April 8, 2013
Rated 5 out of 5 by TomW Private beach, great pool, fantastic relaxation
If you're considering this hotel, just do it; this is the best category 6 hotel I have ever stayed in! Greg and his team do a fantastic job of making you feel welcome and comfortable. The prices for food/drinks is not as bad as many resorts I have been to and if you stick to the special mojitos they make at the pool, then you won't be disappointed with the bang-for-your-buck (strongly recommend the mango version)! Blaine and Karif will take amazing care of you at the pool - recommend asking for them by name to serve you!
Last comment: the view is incredible. What they call a "partial ocean view" is about 80% ocean and 20% beautiful trees and nature.
Only bad part was that our air conditioner broke down one night which made our room get very warm. It was an inconvenience but obviously out of the (reasonable) control of the hotel. They got it fixed promptly and made it up to us, so no complaints overall.
July 16, 2013
Rated 3 out of 5 Good dining, poor service.
The food was great. However, we were disappointed by the service provided by Jose on Wednesday around 8:30 PM. He was not willing to accept changes to the main courses. He indicated that the Chef does not allow changes. Also, we asked for some room service but the alternatives were very limited. This means that the "Whatever you want, whenever you want" is not right for this location.
August 6, 2012
Rated 5 out of 5 by cjpowers Redefining vacations
This is one of the best hotels I have ever stayed at. From the moment you arrive at the airport you are greeted with cocktails. The entire staff at the hotel is so helpful and just plain cool. Robert, the concierge, took care of us every day. Orlando at the bar drew us a map to a local secret beach. Amazing.
November 10, 2011
Rated 2 out of 5 by Sam1908 Underwhelmed
The hotel location was INCREIDBLE!!! However, don't call down and request anything, because you will never get it i.e. towels, room service, etc. We have a malfunctioning television that never got fixed, we were charged for bar and food which we never touched. It took them 3 weeks to credit back my credit card. Spend your time and money at other resorts
April 2, 2013
Rated 5 out of 5 by Julie Check this place out
Amazing quiet resort with great views, pools, spa, beach, etc. loved the atmosphere of the lobby and rooms. Resort not too big where you get lost. Great designed rooms. 4 nights was plenty as there was not too much to do at night on this small island. Biolumescent bay a must. Pools were nice and warm. Check out the plunge pool. Mojitos were tasty.
March 29, 2013
Rated 5 out of 5 by Palmtree7492 amazing place with a few minor missing amenities
I cant say enough good things about the place. Would go there again in a heart beat. they do not have a Jacuzzi- I find this extremely odd for a resort of this caliber. Also the music they had playing at the pool and their lounge the Living Room, was the worst elevator music you could imagine. Minor issues. Amazing place otherwise.
December 12, 2012
Rated 4 out of 5 by crazy4travel This will soon become one of the top W's in the system
Like most W's, this property is not for everyone. But for those who want something away from kids camps, 20somethings on a booze binge and retirees lugging their cooler around will enjoy this W. (As with most W's no one looked twice at the occasional male couples holding hands on the beach.)
The atmosphere is upscale, but not stuffy or snobby in the least. Very relaxed.
As others have said, the hotel, pool, beach and location are stunning. Rooms are very well thought out. And of course you don't want to leave the W's bed.
I'd say the only downside is service and it's all stuff that can and will get polished over time, which is why I think this property has the potential to become one of Starwood's top properties. Staff need training and to learn little touches can add up to make a big difference. Better notification of a wedding closing the pool is an example.
They should remove the word Spa from the name. It's not a full-service spa in terms of facilities. But who'd come to this beautiful location to spend a day inside anyway?
December 9, 2011
Rated 3 out of 5 by miamibeach the location is great-
the location is great- that alone is why i would recommend; but would prefer to have services that provided more of a "WOW" factor. W's around the world are supposed to make you feel like you are elite customer- here you feel like a regular patron.
July 9, 2012
Rated 5 out of 5 by niceep LOVED This hotel
The ONLY thing I did not like about this Resort is the proximity to other restaurants and bars on the island. You had to drive everywhere!! Sorce was a delicious restaurant but way pricey. The bar drinks were delicious but pricey as well.
November 29, 2012
Rated 5 out of 5 by millie845 This hotel has excellent facilities and services
If you are looking for a paradise for your vacation, this is the place to go. Vieques is a a paradise and W's facilities and service are the best.
August 14, 2013
Rated 5 out of 5 by Rooker72 Recent Stay
Although I wasn't thrilled with the food (save breakfast - top notch there), everything else was absolutely stellar. Rooms were great, the staff went above and beyond all expectations and I couldn't recommend staying here more.
March 5, 2013
Rated 5 out of 5 by rwojahn Couldn't have been better
My girlfriend and I booked a couple days in Vieques at The W to celebrate my birthday and enjoy a short stay in high style. We ended up extending our stay, first for a day and then for another five. The Fabulous Ocean Front Room view was epic - it was like living within a post card. But extending our stay during a sold-out season for the Hotel required us to move rooms. Each one was fabulous in it's own way with new layouts and different strengths.
The staff was superlative in every way. At times, we found ourselves experiencing a bit of "island time" but that's the benefit of vacationing in such a small island with very little infrastructure. We loved the town of Isabelle and Esperanza, the beaches were as beautiful as any we've seen. We even partied with the staff on a special parade celebration at Sabores complete with salsa music.
Thank you for accommodating us and making us feel so very special. We can't wait to return.
January 1, 2014
Rated 4 out of 5 by viky2013 good place to relax
the hotel is a no children place... its good to relax, food needs to improve a little specially on the menu, the waiters needs training rush!!! but overall i a had a nice time!!! and alos needs a jacuzii... rush!!!
February 14, 2013
Rated 5 out of 5 by Tatumok Nirvana
This hotel has the friendliest, most service oriented staff. I treated them with smiles and they gave back with enthusiasm. This island is beautiful. The beaches are some of the best I've ever been. The roads are as if the Navy are still bombing (they are not) so you have to have a jeep if you want to beach-hop. We rented from the hotel. Be sure and check the Internet rate and mention it. We didn't use the hotel scuba company, Blackbeards, to dive because they only had beginner divers but I understand they are very good.
The W has a wonderful hotel pool. The bar service was very good. There was happy hour from 4:30 - 5:30 with half price mojitos, rum punch, and discounted Medallas (local beer) and sangria. They offer a free daily drink from 6:00-6:30. Yes the drinks and food are expensive but considering this is a somewhat remote island their costs are higher than being on the mainland.
We had a prime ocean front room that was huge. The decor is typical W decor. All greys. We had a huge shower and a large tin bathtub we didn't use because it looked uncomfortable.
The breakfasts in Sorce were very good and the dinners were merely OK. The food in nearby Esperanza were outstanding.
We were happy with this property and would love to go back.
September 1, 2013
Rated 5 out of 5 by Litoindc 3 Days in Paradise W Style
Whisper Beach was awesome, the food and drinks exceeded expectations, and the W Staff was beyond friendly. The pool and pool area rock and the W lounge at the airport sets the mood right from the begining.
August 22, 2012
Rated 1 out of 5 by verolero07 Problems since we arrived
Even before arriving at the hotel we already had a bad experience at the airport when we were told that we were not registered at the hotel. We were allowed to use the bus even though they had no record of us. At the hotel it was the same story, we did not appear anywhere in their system, they finally realized that they had registered us for arrival one day later. Eventually we got a room, one that was not the type we had requested, and the cleanliness of the room left much to be desired. The replacement of cleaning products such as shampoo, cream, soap, etc , etc, was really poor. We asked for an ice bucket since the room did not have one, and only after four calls and an hour later did they bring one to the room. Upon leaving the hotel we were surprised with charges that we had not done, both in the room as well as in the pool bar. When we challenged the charges the lady who checked us told us she would check into these charges; almost a week later I am waiting still waiting for her reply. She had mentioned that maybe some other guests had written the numbers wrong, but that was the end of it. I hope some day they will eventually get back to us with a response. The person who served me both times only spoke English, so being a Spanish speaker I spoke with a Spanish speaking attendant who with an angry expression told me that the other person was waiting on me, and to basically leave them alone. I really found it amazing that the service was so bad, especially in a hotel of this category. I have to say also that the person who took us from the airport was very friendly at all times. Hotel facilities are beautiful and the rooms quite comfortable, it is unfortunate the customer service is so bad.
July 10, 2012
Rated 5 out of 5 by dianaob Mothers Day Retreat
Josuet makes the difference at our arriving, and one girl at the pool (WET) bar was great and very accommodating and friendly, with our family
May 13, 2013
Rated 3 out of 5 by B903 Recommended with reservations...Don't expect any standard service
This was my second trip to the hotel and I go back for the location. I had a great stay my first time down despite the very mediocre food. The concierge in 2011, Hiram, was phenomenal and he made up for what the Front Desk and management lacked in attention to detail in 2011. This year the I had to go back to the front desk to let them know they had my reservation wrong, there was absolutely NO recognition of status and NO effort to do anything near what one would expect as general service:
1) In the 5 days of my stay, I had to call 3 different days to get my room cleaned (this was after 3pm each day)
2) I had to ask twice to get my towels changed because it was forgotten
3) They NEVER restocked water
4) Food remains mediocre. It is not bad but it is not so good that it merits the prices charged
Honestly, it feels as if management is more worried about their financials and ops budget than providing service to their guest. They rely on the fact that they have a wonderful, beautiful, peaceful location and that they have an amazingly friendly service staff in the bars and restaurants and by the pool.
Kudos still to Hiram for welcoming me back this year. He really represents what one expects from a W RETREAT and spa...too bad that Management hasn't pick up his zeal for service!
December 14, 2012
Rated 4 out of 5 by Laurie Wonderful Resort- Could be even better
The hotel is beautiful and relaxing with a wonderful staff. The airport lounge and transport to the resort is a nice touch. Within 10 minutes of getting there, we wished we had booked more than one night. But, I am in the travel business and there are definitely a few things that would have made the resort outstanding, especially for a longer stay.
l, Orientation: Our ambassador did not explain all of the features of the resort to us so we did not know that the snorkel and kayak equipment could be used for free or that there were tennis courts. I saw this on line when I was writing this review.
2. Resort fee: too high: $65.40 per day with tax and not much benefit that we could see. Rooms at this price should include any services that we received during our stay. Since the hotel is isolated and the Island is small, it would be nice for the resort to offer shuttle service a few set times a day to another beach (?Blue) or into Esperanza, perhaps at dinner. Sorce was good as a dinner choice, but it would not be interesting to have every meal at the same place. Paying a taxi $40 a day to go to the beach or eat is steep.
3. The Biobay adventure with Vieques ECO tour (Eric) was fantastic. It offers a less "touristy" experience (smaller group, no wasted time with drinks etc, and use of the parachute if needed on moonlit nites). This opportunity should be presented to all clients rather than referring them all to Blackbeard tours.
4. You should offer towel service by the pool instead of just at the beach.
We will return, and with the above caveats, will recommend this resort to clients.
March 3, 2013
Rated 4 out of 5 by MattyIce Enjoyable experience
My overall expirence of the hotel was a good. There were plenty of positives to mention especially some of the staff (Rickie - greater/bell hop) and (Dan was his name I believe but I called him Philly as that is where he is from) It is guys like that that make the stay completely enjoyable and make you feel right at home.
My largest complaint is around the number of staff or lack there of at the concierge desk. The Whenever whatever is a great idea but when they transfer you to the Conciege and no one pick up it becomes extremly frustrating. This did not happen just once but almost everlytime they transfered me. I would then get kicked back to the Whatever whenbver team. Also there was very rarely ever anyone at the desk when I walked through the lobby. This is the type of thing where 2 ppl need to be staffd there at all times and the desk should never be left unattended.
Another issue was the lack of umbrellas abailable for the beach. There were about 5 and when I pay a 65 a day resport fee there should be no issue with obtaining an upbrella at the beach. I could see if there were 25 of them and all being used but I think its time to buy quite a few more. (I know I was not the only guest with this thought).
Lastly was the leak that began in Villa 3 on the day I arrived and flooded the path to villa 1 and 2. The water got worse until the day we left 4 days later and I finally saw a couple of guys placing some dirt on the water. I understand that leaks happen but we had to walk through the mud daily. Someone should have been placing dirt on it daily.until it was fixed.
Other than those issues it was a greate expirence.
February 26, 2013
Rated 4 out of 5 by Andrew333 Spectacular setting, inconsistent service
W Vieques is clearly an absolutely stunning setting with top notch pool and beach area.
- SPG recognition. I spoke to a resort employee Ayie prior to arrival and she was more than accommodating and was recognized for my platinum status upon arrival and upgraded to a WOW! Suite...very nice SPG recognition
- Setting. The hotel setting and pool area are spectacular. Two beaches allow for the kids to have an area to play with provided beach kayak, etc and the other allows for adults to truly relax and enjoy the setting. Set in a mountainside with breathtaking views. Pool area although a little small for the resort size, had chairs that also sit directly in the water and was extremely refreshing. We also thoroughly enjoyed the wild horses that would from time to time find themselves on to the property...very cool!
- Service. This is both a pro and a con, but will leave the pro comments here. Concierge team was more than accommodating and helpful...booked whatever we wanted and also was more than willing to transport us to nearby destinations upon request. Sorce host remembered our name from the previous day as well as the server gave very helpful info about the island...everyone we asked for help from, was more than accommodating.
- Service. As mentioned before, when asked, everyone went above and beyond to be helpful and nice, but not many people took the initiative. Maybe on par for a W hotel, but the feeling is one of the best W's I've ever experienced and would expect the service to match.
- Food. Not many options here and the only option from 3-6pm is either room service or the outside pool area. Food is overpriced for what you get and with limited options, if you don't venture out to Esperanza or other parts of the island to eat, you'll get tired of the food quickly. Breakfast was always the best meal!
- Technology issues. Our TV was out of service for two whole days. Why are we watching TV at a place like this one may ask, but having the option would be nice.
Overall it was a great experience and the hotel and setting are beyond what the pictures show. There are at times from the rain some flooded areas, but that is to be expected in PR. I would highly recommend for someone looking to get away and not looking for anything Americanized (shopping, eateries are all native).
I would also like to again recognize Ayie for her helpful communication and ensuring our SPG status was more than well recognized.
With a few more consistencies, this would be a 5 all the way, but until then, it's a strong 4!
August 11, 2013
Rated 5 out of 5 by Mantiquilla10 MOST RELAXING W EXPERIENCE
We traveled to the W Vieques for a last minute girl getaway with my daughter (she's 15) during her winter break (Feb). It took pretty much the whole day (though travel time from JFK was south of 4 hours, including a 24-minute flight on a 9-seater CapeAir plane), but it was so worth it. Unlike most W properties, the W Vieques has a "no shoes, nor shirt, no problem" attitude which, along with being far enough away from the maddening crowd, handily coaxes the zen back to weary city folks in need of a break.
It's a beautiful place with a surfer chic vibe and a staff that's helpful and friendly. Typical of W properties that are generous with shared spaces, the W Vieques has plenty of room to hang out and play, plus two beaches to choose from. The food was surprisingly great-- steaks, burgers and salads done just right, but had a little local flavor to them, and I had to go back for the chef's version of eggs Benedict and maple banana French toast. It's great for if you don't want to drive the 10-15 minutes to the towns of Esperanza or Isabela. Among our favorite hotel features: (1) the outdoor fire pit on somewhat chilly nights, (2) stylish "beanbag' chairs around the lobby for napping, (3) a gorgeous pool area that was large enough to accommodate a winter break crowd without feeling like we were on top of each other, and (4) surprise/random visits from the island's "wild" horses right outside our room.
Special thanks to Ricky in Reception and Jesus at the pool who were helpful, knowledgable and eager to help out.
Our only suggestions for the property would be (1) please, more heat in the pool in February, (2) add more light to room (a couple of uplights would be great), (3) more hooks to hang towels and personal paraphernalia in the bathroom, and (4) more thorough sand removal from the couch by maid service.
All in, a fun and relaxing experience we wouldn't mind coming back to.
February 18, 2013
Rated 3 out of 5 by ClaireBear Hard to go wrong with this location
This is a gorgeous island, and the flight from San Juan is unforgettable. The W experience starts at the VQS airport arrivals lounge for the hotel, although I thought the lounge could have been vastly improved. When I was there, just one bottle of orange juice and an empty carton of guava juice were sitting on the counter, and there was no Wifi, alcohol, or snacks.
The hotel itself sits on a gorgeous stretch of the Atlantic, making it a tad choppy in winter but still stunning. There are two beaches (one adults only), with food/beverage service to both (albeit quite slow, and at $18 a pop for a mojito, almost prohibitively expensive). The main pool set-up was fantastic, and despite the hotel seeming booked almost to capacity on a December weekend, there was always a place to sit, including hammocks, lounge chairs, and in-pool loungers shaded with umbrellas.
My room had a great ocean view and was huge, with a nice-sized tub and a great balcony. I was able to take everything out of the little fridge and stock it with Medalla Light I brought from the mainland. :) I appreciated the SPG Platinum upgrade, and with my flexibility about beds (I was fine with a room with two queens), I was able to get a way better room. I would avoid the non-ocean view rooms, as the same horse dung remained outside on those lawns when I left as when I arrived two days before.
My only real issue was the arrangement of services outside the hotel. When I was there, just one person was at the concierge desk, and the man in front of me was planning his entire week for more than an hour while I waited. The publico system (public taxis) is hit or miss, as there are very few on the island and it seems a couple drivers have a monopoly on the W, so when they are late/sick/flake, the guest suffers. I hate to wait about two hours for a publico to take me to the beach at one point, which ratcheted up my stress level quite high, negating the purpose of my vacation. In any case, this island is well deserving of a visit, and the W makes a good base for exploring.
December 22, 2011
Rated 4 out of 5 by Samantha19 Beautiful Retreat, Inconsistent Service
This is a beautiful property and the faciilities at the hotel are wonderful. It is a very relaxing location with an excellent pool. I recommend this place for a romantic getaway and laying by the pool.
The service was inconsistent as was the information I received from employees throughout my stay. The staff seemed to ramp up as the holiday season got closer and the service became a bit better. Laney, one of the managers I spoke with, was incredibly helpful resolving any issues we had with our service or stay.
The restaurant on site, Sorce, pales in comparision to the other (5-10) restaurants on the island. The pool food was fine for laying by the pool.
I went with points and think the resort may be overpriced for what it is. I would recommend going to this location to my friends who are considering going with points, but not sure if I would return.
December 20, 2013