Rated 4 out of 5 by Teddy69 Drainage problem in the shower area
While the hotel was generally good, the drainage was very slow in the shower area in my room. It eventually flooded the entire bath room on my 3rd and last night there.
I also thihk that the Asia spread at the morning breakfast was too small. Being located in Bangkok and Asia, I expected a bigger selection of Asian breakfast options.
Lastly, I was hoping to get small, interesting hotel sourvenirs for my friends but there were none. The pair of golden boxing gloves in the room were gorgeous but priced too expensively. The products sold at the lobby were not W Hotel merchandise.
But I must compliment all the staff, who were friendly and helpful.
December 9, 2013
Rated 5 out of 5 by JayNasir Fantastic place
Greetings from Langkawi, Malaysia.
It's been 5 years that I haven't visited Bangkok, and mainly alot has change.
As this is my first stay at W Bangkok, I must say I did have a good quality time. From the stressful of city or work life, this hotel has erased those stressness of mine. Completely change of mindset that I'm on holiday and furthermore hassle free stay.
I will not hesitate to return to stay at this hotel in the future. Please do convey my appreciation and compliment to Mr. Pinit (Pat) in front office, the bartender at WOOBA (excellent cocktails), and Mr Worapat who sacrifice his days off and wait for me to come to Bangkok.
May 10, 2014
Rated 4 out of 5 by Scorpb Warm and Friendly Staff
This is my third visit to W Bangkok since it's opening. Every round is a new experience indeed. This time round although there were some issues, nontheless the staff service level were amazing. I would like to compliment Mirthe Claassen (F&B) and MAITREE YAIPAN (Concierge). Mirthe makes guests feel really at home. Her sunshine personality brightens up the day and with her depth and breadth of general knowledge, we had conversations. Despite only in BKK for 3 weeks, she was able to give some good tips on where to venture out to. Maitree (Mike) remembered us at a glance and welcomed us back to W BKK wholeheartedly. That was a very warm feeling indeed
February 10, 2014
Rated 4 out of 5 by Kyeko Another great W adventure
Being a great fan of W hotel since my first stay at Hong Kong, I booked W again for my trip to Bangkok. I had a long day plus more than an hour of flight delay before I land in BKK. My friend and I was so tired and we cant wait to have a good sleep.
When I checked in I was given a room at 7th floor. I asked the welcome staff if she needs to see my membership card to confirm my member level. I was assured that she had all my details in the system.
It was only the next day I realised that I was still recognised as prefered member. I sent an email to the hotel and was promptly answered by welcome experience manager in charge, Pat. In no time I was I upgraded to higher floor and given cool corner room. How's cool was that. I was even pleasantly surprise when Pat left an apology note, the handwritten note added the personal touch and his sincerity.
My friend who was a first timer with W hotel was really impressed with the service. Working as a designer, she was thrilled with the design of both rooms. She acknowledged how the hotel take care even the finest details. How every carpet was changed at the entrance at different time of the day. She enjoyed the service given and was pleasantly surprise when we request the staff to warmed our food (sorry.. being a muslim, we finds hard to find halal food nearby) they were not returned in foam box but on dine plates. She just loves the experience. I jokingly told her, if she haven't been to W hotel, she havent been to a proper hotel. At the end of the trip she assured me she will definitely choose W hotel for her next trip in koh samui. Kudos to your team. You have found a new fan!
As for me, W Bangkok didnt fails me. And I look forward to my next W adventure. My sincere appreciation to Pat and his team. It is another unforgettable W hotel experience!
July 8, 2013
Rated 5 out of 5 by PaulB13 Good value for money hotel
I have been in other W hotels in other countries and find that this one in Bangkok has great amenities, great food and the staff is great too not only at the restaurant but also at the bar and pool.
The gym is basic compared to others but as it is besides the pool, you are immediately in a good ambiance with bar service and good music. I was pleasantly surprised when I realized I could hear the music while I dived into the water... after that, I got a nice banana smoothly to top it up, a complementary of the house... this is the second time and I will for sure come back either that it is for business or holidays.
July 27, 2014
Rated 3 out of 5 by Therax72 My stay At W Bangkok
I must say that the W Bangkok is a very nice Hotel, Especially in term of decoration, I must say even better than other W hotels that I had the chance to visit and stay at. I must say that there is the SPA part that is handled very strange (no way to have a Sauna, Steam bath or whirpool without booking a treatment), then absolutely not reasonable. Also the Gym/Fitness is very well equipped, but there aren's any area for lockers and to have a shower after, also this part is not well organised. The room was ok, but not a oftenly cleaned suring the day (as far as I noted, once per day). I don't think I will choose this Hotel again.
December 6, 2013
Rated 5 out of 5 by Vincos Where Can They Go from Here?
OVERALL IMPRESSION: We are assiduous fans of W Hotels with the rather daunting goal of staying in every one. On a recent trip to Asia, we stayed in 4 - each was exceptional but this one has got to be the most fabulous urban location we have seen yet!
SPG RECOGNITION: Wow. The super hands-on manager, Christian, was waiting to greet us - ultra-cool in the sweltering heat - upon arrival...how could we not love this place? We were then accompanied to our room by a receptionist for a private check-in. And what a room!! Upgraded to a top-category suite (albeit cashing in a couple of certificates). Platinum breakfast is the full spread in The Kitchen Table which looked like a wedding buffet for the amount and variety on offer. In-room amenity was a very welcome “designer” bottle of Italian prosecco chilling for our arrival.
THE ROOM: Absolute glamour. A wall of windows overlooking Bangkok on one side and a wall of peek-a-boo glass offering (startling!) views into the baths (both guest and master) on the other. I loved the allusions to all things Thai - like the bed throw with the print of Thai Boxers' boxers. Or the glove shaped sequin pillows inscribed “Lights” and “ Out” placed on the bed at turn-down! BTW, the Thai allusions are carried throught the whole hotel’s decor - I love the light installation in the elevator lobby made from the backlights of tuk-tuks! The bathroom could be in the movies: huge tub with it’s own TV, double vanity, power rain shower, sumptious towels...you name it.
LOCATION: Right on Sathorn Road - one of the main drags of Bangkok with a station of the elevated train a couple of yards away. Fine restaurants, shopping, even the fruit and produce market all close.
EXCEEDED EXPECTATIONS: The level of service and attention to detail - down to having the TVs tuned to our favorite channel upon first entering the room!
April 1, 2013
Rated 4 out of 5 by Lukas75 Very nice, young and modern
This hotel is a lovely and stylish part of the W family.
When it comes to the room, I have to say that it was flawless. Personally, I don't mind an open bath room. However, I'd rather go for a toilet which is more tucket/locked away. Additionally, the light shower curtain gets sucked into the shower and will stick to your body. There is room for improvement. The tub is to die for, the products are super nice and the bed is heavenly.
The gym is state of the art and the pool is very modern. In the afternoon music is played all the time already. If you want to relax and read a book, this might not be the best place to be
January 7, 2014
Rated 5 out of 5 by aaclarke Amazing hotel experience.
The hotel was immaculate, such a lovely place to arrive to after a long flight. There is a great positive vibe as soon as you walk in the door. We enjoyed every moment of our stay from ultra funky bedroom with the most comfortable bed we've ever slept in, to the pool which has such a relaxing atmosphere that you can feel your worries fading away as you forget where you are. The spa was also great with our first Thai massage being the perfect experience to end our stay in Bangkok. The restaurant food and the customer service were also A*! We would definitely return to the hotel... hopefully sometime soon :)
July 4, 2014
Rated 4 out of 5 by jennybkk Some great aspects, but too high concept
The staff was excellent; no areas for improvement needed. Also the bed was very comfortable and the bath amenities were really nice. What significantly took away from the experience was the feeling that the hotel was trying too hard to be cool. It's impossible to escape the music that's pumped through all the speakers--the hallways, the elevator, the breakfast area. As soon as you leave your room it's like you're listening to a clubbing soundtrack--everywhere. I had a pedicure in the spa and the whole time the music was blasting from the speakers. It's too much. But again, the hospitality couldn't have been better.
April 7, 2014
Rated 4 out of 5 by LYMenon21 Only if you are not only business ...
It's funky and unusual ... but the house music that is played throughout the hotel, even along the corridors can be quite distracting. I am finding it hard to decide between whether or not to recommend this hotel to business visitors because you excel on the service front yet there are some aspects of the hotel that can be .... frankly, irritating. I think service staff at the restaurant - the Kitchen Table - is exceptional and the lady at the front desk helping to check in guests is superb. So service-wise, there is little to complain about. Room-wise, it was comfortable but the lack of a bathroom door is disconcerting. I wish you had a pillow menu because they were too soft for my liking. And the music that is piped everywhere can be annoying. I think it's great if one is on holiday but I was here for business and trying to carry out a business conversation within the confines of the hotel can be difficult. I will probably come with my family for fun but if not for the fact that my office is next door at Sathorn Square, I would not choose this place for a more serious outing.
October 3, 2014
Rated 5 out of 5 by Ae2014 Love W Bangkok
Welcome to the world of WoW at W Bangkok. Love the place so much with its design, deco and most of all the service team. The room was so comfortable with different design than other normal hotel. There was something different which you can feel and you cannot have this feeling at other place. The Welcome Ambassodor team were so cool, attractive, energetic and all were presented with cool appearance. It's truly the whatever/whenever world and i would stay here for every visit to Bangkok. If you are young (or young at heart), trendy and looking for something new, W Bangkok is there for you.
July 21, 2014
Rated 4 out of 5 by AngelSing Enjoy but...
Period: 31 July to 2 August.
Birthday treats: Very thoughtful to have someone sent you a birthday card and phone wishes.
As a SPG gold member, I usually receive a free upgrade. I was looking forward, but unfortunately, there isn't any upgrade during this trip.
Access to SPA facility: I was told that it is chargeable to use the steam room/Jacuzzi.
SPA Massage services: I did Bedazzled and Sole Pleasure. Services written on brochure and provided are different. Quite weird to massage the leg after you paint those nails.
August 12, 2014
Rated 5 out of 5 by Barbabianca1 Best city hotel ever!
Everything was amazing: food, drinks, pool, staff, design, music!!
October 5, 2014
Rated 4 out of 5 by An2014 W Standard except...
The room is great. The staffs are friendly. The breakfast is good. All that is expected from W. The work area in the room is spacious with good natural light coming in during the day. A tablet is used to control the lighting and air conditioning in the room. I think this is cool (although any IT issue puts one helpless).
Check in was a breeze. I have to say otherwise for check out though. On a Friday morning at 830am, check out process was slow. There were 2 queues with about 5 people in a line formed. There were only 2 staffs trying their best to complete the process. There can be room for improvement.
May 15, 2014
Rated 4 out of 5 by sgraneiro Great hotel but Concierges need serious trainning
Concierges were unable to indicate good local restaurants. their recommendations were for mediocre highly priced restaurants; not one or two, but three. Everyone can obtain online a list of the top ten restaurants in BKK. Guests like me are looking for the real thing; local places, where locals eat and the food is great and inexpensive
Other than that the hotel is really spectacular. Room is great, décor is beautiful, bed is extremely comfortable, location is great, staff ( including the Concierges) are helpful, attentive and try their best to meet guests needs. I loved the hotel and will go back,
December 16, 2013
Rated 4 out of 5 by jssm1199 good stay but average food and service
mostly impressed by the atmosphere of the entire hotel. feel so energetic already when approaching the front door. The service is alright comparing to other five stars hotels like Okura. In term of the food quality, i had american breakfast inside the hotel, however, the food quality i would say is just so so. But the special thing of this hotel is the entire atmosphere - so hip, smell good, comfy bed and room. this is my first W hotel experience and i will travel other W hotel in the future. I really like the atmosphere here. thumb up.
August 18, 2014
Rated 5 out of 5 by MikeAndi This hotel has great services & features
From the time i step down from my airport taxi, I amaze with the hospitality and care that shows by the team members in the main entrance. All the staffs very helpful and give me services beyond my expectation. I feel like a home while staying at W Bangkok. Good culture and attitude from everyone who working there.
The amenities that provided and foods that they serve also superb that very difficult we can find at other hotels.
For sure I will stay again at W Bangkok Hotel and recommend to my friends,Family, Clients and so on to try out W Bangkok if they want something different and get well pampered.
Thanks a lot W Bangkok to make my short trip so memorable.Good jobs to everyone in W Bangkok
October 13, 2013
Rated 4 out of 5 by tigerlee38 this is a good hotel.
This hotel is conveniently located, the rooms comfortable and quiet, the staff friendly service, breakfast items less feeling, the feeling of a small swimming pool, overall, this is a good hotel.
September 25, 2014
Rated 5 out of 5 by GMANS First stay at W Bangkok
I have stayed at several W hotels around the world but will say the the level of customer focus I received at the W Bangkok was above reproach. I collect baseball caps from all the W hotels that I stay at and when I required about wanting to buy one they told me they had none in inventory. About 3 hours later, they found one and gave it to me as a gift. That is customer focus. The entire staff we checking to see if I needed anything, addressed me by name after I was checked in and the list goes on and on.
August 11, 2014
Rated 5 out of 5 by GP1966 Very Pleased
The hotel was still not fully open upon arrival so was unable to secure an upgrade unfortunately. The room we got was funky and comfortable. Staff was young, friendly and helpful. F&B was excellent!
March 11, 2013
Rated 3 out of 5 by Yin26 Not a good Hotel
I’m really sorry about this，But we don't feel your Profession. Such as Breakfast,Toiletry, bed.
When we shower , the water hot and cold. Very very disappointed.
All in all , We never living W hotel again,
September 15, 2014
Rated 3 out of 5 by Syidah Great Features
Location is nearby Nogsi BTS (train station) which is very convenient to get around Bangkok. The tablet which is used for the room features is fantastic.
I arrived at the hotel early and request to use the spa for showering. However the front desk said they do not allow guest who has not checked in yet to use the spa but offered a room blocked as a shower room. I've notice that in my room which I later check in and the shower room used, the architecture is not carefully thought of as the doors do not shut well whereby it caused the bathroom to be easily wet.
December 7, 2013
Rated 4 out of 5 by aleeeee Excellent Service and Overall Enjoyable Stay
The W staff (concierge, reception, restaurant, house-keeping) put in the extra effort and goes the extra mile to ensure that we had an enjoyable stay. The overall atmosphere is upbeat and funky and we were greeted by the staff all the time during our stay in a cheery and friendly manner. The buffet breakfast was extremely memorable with a wide spread of quality food. Excellent location with Chong Nonsi BTS and Healthland massage in close proximity.
August 20, 2014
Rated 3 out of 5 by jetles 1st stay at this hotel.
Nice new hotel & the location is not located in the shopping area but we like the place.
November 11, 2013
Rated 5 out of 5 by Geethree Great stay
We came to bangkok for someone's birthday and W surpassed all my expectations. The attention to detail, super comfortable beds and friendly staff really made our stay. Decor is really fun. Special mention for KJ who wrote an adorable birthday message for the birthday boy. I will be back!
My only note is that the bathroom is quite transparent from the side and there are mirrors everywhere. If you stood in the wrong spot, you could unintentionally peek into the bathroom which could be awkward if you intend to stay with a friend/acquaintance. Would be nice if W provided some sort of privacy curtain occupants could install if needed.Would also have appreciated a clear mirror in the bedroom itself.
W Hotel is right in front of a train station, very convenient to get around. Healthland (massage parlour) is also within walking distance.
August 12, 2014
Rated 4 out of 5 by Junkboy Great bathtub
The room I stayed has a bathtub. I enjoyed my bathing time there. Just not perfect is the lighting. When I want to relax in the bathtub by lying down and closing my eyes, there is downlight shining down and it is glaring. When I switch it off, the area is too dark. Perhaps it will be better if there is dimmable control to adjust the brightness of the light.
August 25, 2014
Rated 5 out of 5 by AlexKellerm Coolest address in Bkk
My wife and I were staying at the W Bangkok for over 10 days and loved the service and the facilities. The staff is friendly and fast, and the offerings and events at the hotel are great. The room was spacious, clean and equipped with state of the art technology. All the staff members that we encountered were 'on brand' and delivered an excellent W experience. Keep it up!
August 23, 2014
Rated 5 out of 5 by 44087720958 Great experienced in W bangkok
I stayed 5days in W HOTEL Bangkok (7/29~8/2)
It was so amazing stay. Concierges were very nice.
Breakfast tastes really good. and I definitely love the pool.
I went to W pool at midnight. It was fantastic and emotional healing
so I went to W pool Everynight :)
The Room (813) was very cozy and stylish. Especailly i like the bed.
I was really happy to be there
If i come to bangkok someday. I book a W hotel again
August 6, 2014
Rated 5 out of 5 by doraliew Great hotel, hip young design themed to Thailand
I love the W brand. The pool is fantastic, with underwater sound system that kept us entertained with music even while swimming!
Just a little tad disappointed that the sauna and steam room is not open for in-house guests and limited only to SPA users. I've always looked forward to a swim/gym followed by steam or sauna and this is a a standard facility in most of W and other hotels.
August 13, 2014