Rated 2 out of 5 by Rebecka Not a real hotel
I know this is a W, so it is supposed to be trendy, but the club on top is so incredibly loud that at least 3 floors below can't sleep. It really was incredible how loud it was.
Concierge also did not seem to know about the area. We asked him 3 things, each of which he didn't know. 1. Breakfast place under $20 a plate. He says this does not exist in DC (which of course isn't true). 2. How do you get to Dulles Airport. He said taxi was the only way. Again, obviously untrue. 3. Restaurant that is walking distance (besides Old Ebbitt). He again did not know, besides saying we should eat at the hotel.
The location of the hotel is nice, but the main thing is how incredibly loud it is. Room vibrating loud several floors below the club. Very strange.
January 28, 2014
Rated 5 out of 5 by Courtney1 Concierge service was outstanding
The staff at the W Washington DC were unparalleled. I had the misfortune of getting food poisoning during my visit (NOT from a W property), and as I was traveling alone I was somewhat stranded. The concierge truly went above and beyond - checking in on me regularly, personally bringing ginger ale and crackers...even going to the nearby pharmacy to pick up a prescription that my doctor had called in. The hotel allowed me to check out late at no additional charge and then drove me to the train station.
In what was generally a very unpleasant experience health-wise, the staff at the W did their best to make me as comfortable as possible and the service absolutely fantastic. I was already a Starwood loyalist, but this experience truly made me realize the value that this company places on customer service and upholding their brand values.
Thank you, W!
May 29, 2012
Rated 4 out of 5 by KT578 The staff was exceptional
I was only in town for business one night. There was not much opportunity to appreciate the hotel amenities. Based on the interaction with staff alone, I would gladly return.
August 7, 2014
Rated 4 out of 5 by Rbw2 Great staff, but too loud to sleep
While the hotel was beautiful and staff went above and beyond to be helpful, I cAnnot recommend this hotel. The first night there was a party on the roof organized by the hotel. The music was so loud we could feel and hear it with ear plugs in place until 3 am. We were 4 floors below the roof! When I mentioned this to front desk staff, I did not even get an apology! The second night we were unable to sleep as the people in the adjacent room were quite loud until 2am. It sounded like they were in out room!
October 30, 2012
Rated 5 out of 5 by Andrew Amazing!
I couldn't be happier with my stay at the W Washington DC. I stayed for a weekend to enjoy the city and see the sights with my girlfriend. The hotel location is perfect. It is within walking distance to all major attractions and landmarks as well as great restaurants and bars. The staff was unbelievably accommodating and friendly. I really felt at home and the staff was the most professional I have seen in many years. Having drinks at POV (the restaurant and bar offering views of the national mall and white house) was an amazing experience. I also had the opportunity to eat at JG Steakhouse also located in the hotel. The meal and service were second to none. oh yeah, and the room was extremely nice, modern, and comfortable.
Overall, can't wait to come back and stay at this hotel.
December 7, 2011
Rated 4 out of 5 by Jeremy949 Great location!
Just stayed with my wife and it is a great hotel. The staff was great when we got to the hotel and very helpful. Got in, asked for my upgrade and it was given and up to the room in just a few minutes. The location is right in the center of it all. The rooms are very modern and up to date. The one plus thing that the W Hotels have is the Acura experience. It saves you money with traveling around the city within so many miles. When I go back to Washington DC for vacation, this is the hotel I will stay at.
January 1, 2012
Rated 2 out of 5 by JRCinco5 Review
My husband and I reserved the Washington Hotel for 4 nights. We visited the rooftop lounge only to find out that ALL tables are reserved and you must request/reserve a time to sit. We stood at the bar and ordered 2 drinks which cost us $30. We still think the bartender over charged us and pocketed the overage..1 crown & coke & 1 glass of wine for $30. With the amount we were charged for the room I would think I could sit in a lounge chair on the roof and not pay more than $15-$20 for 2 drinks. We were not happy and do not plan on staying at this hotel again nor recommending to our friends who visit Washington frequently. We had to fight to get a "view" room since there was NO UPGRADE avail - we are gold members and didn't get any special benefits...not what has been promised to us.
October 24, 2012
Rated 1 out of 5 by stl4 Poor customer service
I made several phone calls directly to this hotel to confirm particular rooms and locations that we desired. When I arrived, they told me those rooms were not available and gave me other rooms. I was pretty much told to take it or leave it as they had no other rooms available, I was furious. Then when I went to check out, I found out they actually charged me for the more expensive room which they failed to give me. Talk about some nerve. As we were waiting in the lobby one afternoon, we heard them giving someone else a room they hadn't requested. Obviously, they are more interested in making things easy for themselves rather than accommodating the consumer. I would never recommend this hotel to anyone else.
July 12, 2014
Rated 5 out of 5 by Alexander27 Fantastic Hotel, unbeatable location
We knew this was a wonderful hotel from previous stays, but when the staff heard this booking was a gift for the family to enjoy a special day for the grandparents and kids, they went above and beyond to make sure this was a memorable vacation.
There is no better place in Washington if you want to visit the city and the rooftop bar is the icing on the cake, where else can you relax and enjoy great drinks in such proximity to some of the countries most important landmarks.
July 24, 2014
Rated 5 out of 5 by DC27 Excellent Hotel, Excellent Staff
This review is long delayed, but I wanted to recognize the excellent hotel staff at the W Washington D.C.
I came to the hotel in April to celebrate my anniversary, and this hotel helped make the occasion even more special. The rooms are beautiful, and the location is great.
I wanted to specifically thank Cody, the W Insider, for his exceptional hospitality. From the moment that I booked the stay, until we checked out of the hotel, his efforts made our stay very memorable.
July 10, 2012
Rated 5 out of 5 by JTF3 Overall experience
Staff was great, upgrade to a suite was a nice surprise, walking to sights, restaurants was easy due to the location. Roof top bar was a treat.
May 23, 2014
Rated 2 out of 5 by Schnubbelino Great Location - Great Rooftop - So/So Service
The hotel is in an unbeatable location, but management needs to decide if they want to be a night club or a hotel. Responsiveness of staff was not up to expectations, housekeeping on one day failed totally, internet access in room was intermittent throughout stay, reaturant wait staff could not care less about customers. what really sels this place is the location.
April 23, 2014
Rated 4 out of 5 by jnzdogs Good stay overall
PROs: The location of this hotel is ideal if you are looking to visit many of the DC monuments around the Mall, White House, Smithsonian etc. The crowd at the bar is young, so there is a buzz, bartenders friendly and attentive. Bed extremely comfortable, bathroom lovely.
CONs: Expensive to park at $50/day; noisy neighbors on Saturday night; Having to pay for wireless is daft - for most hotels it's a "given".
It was a SPG rewards room for us for the weekend and it served its purpose. Would recommend hotel and location - just be aware of the extras that you might (as we did) assume would be included for guests.
June 23, 2014
Rated 4 out of 5 by WGuest123 VERY Small Rooms, Not User-Friendly
I recently stayed in a Fabulous Room with a king bed and the room was TINY. I have stayed in a Fabulous Room at the W Union Square in NYC and that room was probably three times the size of the one in D.C. I can't imagine how small the regular room is. The room seems to have been recently renovated, so everything looks pretty new.
The other issue I had was that the bathroom was not very user-friendly. The sink is on a wall opposite the shower and toilet, which spreads the bathroom area out to take up almost half the room. The mirror above the sink has terrible lighting, making it really difficult to do make-up with it.
Overall, the hotel is very swanky looking and modern.
June 22, 2014
Rated 3 out of 5 by JoseMadrid No proper cleaning
The room was not cleaned one of the days.
Someone just came and made the beds. But did not replace towels (while taking the used ones away) and did not replace amenities. Also trash cans were not emptied.
Not the kind of service one would expect from W
July 30, 2014
Rated 2 out of 5 by FChang Appalled by the Service
I was appalled by the service I received here. I took clients out for a night at the rooftop bar. Because we ordered 2 drinks STANDING NEXT TO OUR COMPETITOR'S TABLE, they added it to their tab. It was an awkward situation, and the waitress refused to let us split the tab or return the drinks. I worked it out with our competitors, and we moved to a standing table. The waitress then came by and swooped up the 2 drinks we had ordered. I literally had to walk back to the bar and take them back. She was unapologetic and could care less about our needs.
The service was also poor at the breakfast buffet. I had to wait for a table FOR 1 when they were at low capacity and practically had to get my drinks myself.
The rooms themselves are nothing special. I get that they are trying to be contemporary, but the materials they use for the decor are just plain cheap.
July 24, 2014
Rated 5 out of 5 by MrMC W Washington DC is a fine hotel
The facility was very nice and the staff was first rate. My room was very small.
May 15, 2014
Rated 2 out of 5 by metaverse High price for very little
Checked into the hotel, hallways were littered with trays, and glasses from the weekend activity. Never changed over the course of my stay. Perpetual trays, and trash in the hallways for 4 nights. Dresser in closet did not open due to closet doors not opening far enough, can't believe it was never noticed before. If you want to overpay for a room in center city DC, look for one where the stay pays attention to the details.
December 7, 2013
Rated 3 out of 5 by AccusedFraudster Front desk staff need better training
I checked in for my Anniversary weekend on a Friday morning around 2am. The front desk then asked me if I had another Starfriend letter (which entitles me to a discounted rate). I told them it should already be in their possession via fax. Then they told me that it looks counterfeit, they needed me to produce another one! I told them to follow proper procedures of verifying the legitimacy of the letter before they make a determination of its authenticity. After they did their due diligence, they confirmed that it was legitimate. Being my first time at the hotel with my fiancé, it was embarrassing when they accused me of faxing a fraudulent letter before they checked. This left a bad taste in my mouth. The overnight staff could use some training on professionalism & courtesy! The room itself was spectacular and the hotel is great. They just need better staff!
July 1, 2013
Rated 3 out of 5 by RJS1 needs some additional Work to earn the W respect
For a W, I must say that I was underWhelmed.
While I do appreciate that this hotel was an acquisition of an older property with a massive facelift, regretfully the underlying cracks are visible in the façade.
The staff are marvelous, from the Bell/Valet staff to the Front Desk. SPG care was provided in the form of an upgrade, and I must say I appreciated it, because if the room I received was an "upgrade" of my original, I'd never want to stay here as a regular traveler. Small, cramped, and overall tolerable for a one-night ricochet into town for business.
The rooftop bar is nice, and quite cozy even in the winter with the tarp up and the heaters on full blast. Perfect for a Remy or Bailey's to warm up with, although the misery on the faces of the servers dulled the pleasure of my stay.
Overall - I'm a sucker for SPG, and this place did well enough by me that I'm not going to miserably lambast it, but I'm not going to be rushing back anytime soon. There are better SPG properties to stay at in DC.
December 22, 2011
Rated 5 out of 5 by RyanPSPG The Extra Mile
I have stayed here many, many times on business and have always loved it, but my last stay left me needing to post a review. This trip was special. I brought my wife and 2 daughters with me and the entire staff was exceptionally great; ensuring every little detail of our trip was perfect.
Blair, at the living room bar, was so thoughtful. She always had juice ready for my girls and cocktails ready for me and my wife during nap time.
Our Insider, Zineb, and the What/when staff handled everything we could throw at them, with speed and accuracy.
With such amazing service, that makes you feel at home, you might forget you are in a hotel. That is, if it weren't for the stunning view of the Washington monument out the window of our room, or the view of the White House next door from the rooftop bar.
For all my stays, but this last one especially...
Truly a great hotel.
December 19, 2013
Rated 1 out of 5 by randomnick12432453 Front Desk Staff Aloof and Hostile
When we first checked in, the front desk staff did not acknowledge my platinum status and forgot to offer my amenity until I asked -- this is extremely annoying because these should be automatic and part of the standard operating procedure. None of the staff wear name tags so it's impossible to identify them. The worst part was when we returned after moving rooms to ask for assistance in informing the housekeeping staff about a credit card that we might have left in the room. The front desk staff did not make eye contact and continued to scribble on some paperwork she was working on, glancing up occasionally to and then making a hasty inquiry on the walkie talkie. She made me feel that we were a chore and nuisance for seeking her help, rather than feeling welcome -- this is just unacceptable. Management does not respond to emails, so don't bother writing. I stayed at a 5 star SPG property a couple of blocks away when I returned to DC the following week, where the service was much better.
April 16, 2014
Rated 3 out of 5 by LC29 Kelsey is a star
This was a reward stay, using Starwood points. Upon checking in, my husband and I were very disappointed in the room. Besides being small, the sink was outside the bathroom, the closet was too small to hold our clothes, and the window contained etched glass, so we couldn't see outside. I expected more as a Starwood member.
We mentioned this to Kelsey at the front desk, and she made a special effort to get us a larger room with a much better layout. We even had a window with a view. Kelsey was very helpful. She is a great employee.
July 14, 2014
Rated 5 out of 5 by TravelingMan How to enjoy a Suite Night upgrade...
I have stayed at this hotel a few times and the location is ideal if you're doing most anything in DC. I had a Suite night award to use and was able to make it happen for this trip. They upgraded me to a Marvelous Suite with a great view of the Washington Monument and a few other DC landmarks. Big room, well appointed and enjoyed it fully. Had lunch and breakfast at J&G, also very well done.
January 23, 2014
Rated 5 out of 5 by DWfromLA Wonderful!
This is my favorite hotel, period ... anywhere (and I travel a lot). The staff at this hotel have great pride in the level of service. The Welcome desk staff was just terrific. I hosted a small event at POV and dined at J&G Steakhouse -- and the staff was terrific. Although I haven't stayed as much since I relocated (temporarily) to DC, I was reminded last week why the W DC is my favorite.
December 19, 2011
Rated 2 out of 5 by Carsten17 Great location, but service not up to par
I stay in Washington, DC about twice a month (usually at another luxury hotel that is not affiliated with SPG), and have to say for the room rates the W charges service is subpar and employee attitude problematic. This was my second stay and both times staff at the POV bar asked us to vacate our seats while we were still enjoying our drinks. I have never had this happen at another hotel bar, not even in New York. The SPG Platinum breakfast is the bare minimum required and they had the audacity to charge us $6 for a banana. I like the W brand, but this hotel I would not recommend unless location is the only consideration. For that, SPG point redemption is a good value, but I would likely not consider booking a revenue stay here in the future. From a corporate perspective, this hotel has never responded to any of our meeting RFPs and based on the general attitude at the hotel this doesn't seem surprising.
May 9, 2012
Rated 4 out of 5 by Rastro outstanding customer service
I have staye at the W DC many times and have always been impressed by the friendliness and responsiveness of the staff- they are unmatched.
April 25, 2014
Rated 1 out of 5 by Louis48 DARK & DIRTY
TINY ROOM WITH FILTHY DEEP SHAG CARPETING / GROUT IN SHOWER BLACK IN CORNERS AND SIDE / ROOM LIGHTING TOO LOW FOR READING - ONE LAMP BARELY FUNCTIONAL / 2ND NIGHT HAD TO FIND AND REQUEST HOUSEKEEPER TO MAKE UP ROOM AT 3 :30 PM / BATHROOM SINK TOOK 5 MINUTES TO GET WARM WATER WITH LITTLE TO NO WATER PRESSURE / AT $300. ROOM BLOCK RATE THERE IS NO VALUE.
May 21, 2012
Rated 3 out of 5 by LesleyA Hotel Dropped the Ball Bigtime
What a shame, This hotel could have earned five stars all around but lost several when we checked in late at night and discovered that the hotel somehow didn't have on our reservation that we needed TWO CRIBS for our less than one year old TWINS. Clearly that was the first thing I requested when making the reservation. had the reservationist told us there would only be one crib upon arrival, I'd never have booked. Nonetheless, to the check in person's credit, he did scramble at 11 p.m. at night to find us another crib to no avail. No provisions were made whatsoever. A suggestion from check in to put the babies in the double bed was absurd. Luckily we travel with a backup just in case--a MASSIVE playpen that was in the back of our car trunk. We asked them to bring the car back around to retrieve it. This didn't happen until several calls later. At midnight our playpen arrived. Our poor daughter was forced to wait and then sleep on a hard playpen. we did not receive any apologies or calls updating us on the status of this alleged crib search. I called at around FIVE PM the second night of our two night stay and only then did I receive the second crib. Inexcusable. When checking out, I asked for them to remedy the situation. The lovely check out girl said, "what would be fair?" Frankly a free stay would have been fair, but she did take off our parking charges. Better than nothing, but also gave me a bumbling apology, offering an inane excuse to the effect of the fact that two cribs in a room wasnt regulation. What? That is not only absurd, but if it were true, it would be discriminatory. Appalling. Inexcusable. A shame, really, And being an SPG member was usless. No preferential treatment whatsoever.
January 1, 2012
Rated 5 out of 5 by WillF Love this W
Stay in a lot of W hotels here from Paris to Santiago... this is one of the best executed ones. Rooms are good, views are fantastic. Service is top notch. Have stayed here about 30 times and its nice to be recognized by name... makes the whole experience feel a bit more like home.
March 16, 2014