Rated 1 out of 5 by DenisSRiley Not a nice weekend at all
We checked in on Friday night after flying in. I had ordered flowers for my wife's birthday and had indicated on the Delivery that we were arriving late and please deliver to the room. The flowers arrived sometime on Friday and were left in the box somewhere "out back". When I asked for them, I was told "Oh yes. They are out-back". After a 15 minute wait, the clerk arrived with the flowers still in the shipping box. It was a pretty poor presentation to my wife for her birthday.
I found the decor of the hotel to be marginal, not very warm and inviting and the room to be quite small with a shower that leaked out onto the floor. Overall, a very disappointing stay at what I thought would have been 5 star.
November 17, 2013
Rated 3 out of 5 by FreqTravler Just ok...
Hotel realtive to other SPG properties is just ok. The rooms are very small and need a deep cleaning. The strange George Washington light can be frightening to wake up to (the shadow of his head projects on the wall). The concierge was less than helpful when asked for restaurant reservations, he didn't offer much at first and finally directed us down the street which seemed like a giant Cheesecake Factory rather than a unique DC experience we had asked for. The rooftop bar has great views and cocktails. Also, the onsite restaurant for lunch was delicious. The valet/door service was super friendly and brightened my day at every interaction.
January 21, 2013
Rated 5 out of 5 by Cjoseph127 What a wonderful evening
I must say that I truly believe my stay at the W Washington DC hotel on Tuesday evening (12/10) to be the most outstanding example of customer experience, attention to detail and heartfelt consideration that I have ever experienced in my travels and entire relationship with SPG to date.
In advance of this evening, I had communicated my intention to get engaged; requesting to see if there was anything special that could be done in lieu of the event. Thanks to the staff not only were our accommodations outstanding but the tact and professionalism that the staff, specifically Joanne Alfonso, showed was above and beyond my expectations.
Not only will I stay at the W again but I will recommend your establishment to any/all I can. It was a truly magical evening and I can’t thank those involved enough. I can honestly say I will never forget a moment.
December 12, 2013
Rated 3 out of 5 by Nicdef Wouldn't stay again
While off to a great start at check in, we quickly lost momentum. Concierge took 5 hours to return a call, the Acura man never returned our call. When I went downstairs and saw my name on his desk he said he didn't have anything to say because they were booked. I reminded him that a call back was the least he could have done. The waitstaff was rude at POV and we tried to dine at J&G twice but each time were told the kitchen would take 45 minutes because they were slammed even though half the restaurant was available. The price just doesn't cover the lack of quality service. It seems like a great place to throw a party in DC but not for SPG members.
April 15, 2013
Rated 5 out of 5 by JACSLF Staff rocks!
I've stayed at The W Washington, D.C. for several years. I'm always impressed with the professionalism of the staff and the quality of service. It's the small things that make a stay superb--like the bellmen always recognizing me and asking about my family, the front desk staff's warm welcome and efficiency, the never ending desire to meet the needs of road warriors. One rainy day, I ate at a restaurant across the street and when I came out the door to return, a bellman grabbed an umbrella and ran across the street to walk with me, keeping me dry. That's the difference that matters and keeps me coming back.
October 24, 2013
Rated 1 out of 5 by Andy71 Needs improvement
I am a Platinum member, and my recent stay at the W in Washington was a major disappointment. First, I was assigned to a room right across from the elevator even though my SPG profile says to avoid such rooms. Second, the hotel does not list the prices of breakfast items on the doorknob hanger . Thus, customers must take the wholly unnecessary extra step of either calling Whatever/Whenever or looking it up themselves elsewhere in the room. I've never seen that before at any other hotel chain. Finally, and worst of all, the air conditioning did not work in room 525, even though I had it on the lowest possible temperature all night long.
May 14, 2012
Rated 4 out of 5 by Achilz Great hotel with unfortunately over-stylized decor
This hotel has many wonderful qualities--location, comfort, staff, amenities and most of all the amazing rooftop bar. Really worth a visit. But I don't understand the decor. I know W hotels follow a modern, stylized design plan that may not be to everyone's taste. But does this one fit anyone's taste? They've taken this beautiful old building and turned it something like a futuristic cathouse. Maybe that's harsh but it really strikes me as aggressively over stylized, especially in the lobby. I love the amenities but the design really makes me pause before going back. Fortunately, the positives outweigh the ugly factor and I do return.
December 2, 2012
Rated 2 out of 5 by Spiritark Not as 'W' as I had expected it to be
I was expecting a little more of the Marvellous suite. It was a little on the small side in my opinion, though I must admit that the view was great. What irritated me was the lack of coordination between the front desk and chambermaids. I had my door knocked on thrice in the morning despite having requested for a 3p late check out.
The view from the rooftop bar is pretty good. The issue is the difficulty in finding a place to sit and the lifts are flooded with those getting up to the top floor in the evening. Was not a pleasant experience getting back up to my room on the 9th floor with a queue forming just to get on the elevators.
May 19, 2013
Rated 5 out of 5 by uamchris My Favorite Hotel in DC
I've stayed at about a dozen hotels in DC, but I will never stay anywhere but the W Washington DC from here on out. During my four night stay with them, they upgraded me to an phenomenal three room suite with a wonderful corner view of both the Washington Memorial and the White House. This was hands down the best platinum upgrade that I've ever received in the US. I normally only see upgrades to suites this nice when I am traveling in Europe.
The staff were incredible. They all knew me by name by my second day there and the valet were super fast.
This hotel gets my highest recommendation.
December 20, 2011
Rated 5 out of 5 by Amu225 The perfect spot
I stayed at the W in Washington DC this past weekend because I was participating in the marathon downtown. Not only was the location perfect, just two blocks from the start but it was also surrounded by tons of restaurants, shops, and historical sites. The room was amazing it provides a modern style with still being able to feel like home. Everyone we dealt with in the hotel was extremely accommodating, making sure every detail of our trip was perfect. They assisted us from the moment we stepped in till the moment we said goodbye. The service was above and beyond my expectations. Our stay was exceptional and we will definitely be returning to this hotel!
April 30, 2013
Rated 4 out of 5 by Jewel01 It was a good choice
I selected this hotel because of the location. Knowing it would be hot/humid, we wanted a location that would enable us to take a break during the day. Clare was very friendly when we checked in. The room was clean and altough small, it was still adequate for myself and my teenage daughter. As with many older hotels, you can hear the neighbors but the hotel did have earplugs. My only complaint was that we opted for every other day housekeeping and they missed the last day. I probably wouldn't have minded but with the smaller room and being hot and grimey from exploring all day, I was really looking forward to the clean room.
August 22, 2013
Rated 5 out of 5 by LAJayhawk Exceeded expectations across the board
This was my first stay at the Washington W and my expectations were exceeded across the board. Great location, which afforded me the ability to walk to most of my sightseeing destinations. Despite a very lively social scene when I checked in Saturday night, I requested a room in a quiet location and was accommodated very well, and dinner at J&G Steakhouse was excellent. The staff was the biggest positive, from a few requests to the staff being handled very promptly, to getting a nice note from the Room Director (Sophie) to ensure all was well. It was a nice touch and those little nice touches add up to a very positive experience. Very happy with my stay.
January 15, 2013
Rated 2 out of 5 by sbs2012 location may be great, but not worth the stay
this hotel seems to service more to individuals not staying at the hotel, then people who actually stay there. I am a platinum member so my expectations were high. I arrived early - room wasnt ready - they stored our bags - but much to my surprise, my expensive briefcase was hanging on my suitcase, in "mangled" condittion. When i left my bag there, i asked them to be careful, and they assured me it would be fine - well, it wasnt. Also, the concierge was never available.. always got their VM & their offer of an Acura car was also a facade. The only excellent service we recived was the front desk. lopby was aloways crowed and noisy.
October 31, 2012
Rated 5 out of 5 by Bingodog Home away from home
The W Washington is one of the nicest Ws I've stayed at.
It is a relatively small hotel, and that probably makes it so special and welcoming. I stayed there with my husband for a whole week in July 2012 and we had a wonderful stay.
All the staff was very friendly and professional; there was always someone at hand whenever I needed anything.
The position of the W Washington can't be beaten: literally steps away from the white house and the national mall, and very well served by public transport.
I made daily use of the Acura experience too: complimentary rides anywhere in the city between 12 and 8 pm. It's a very comfortable service which beats any taxi in town. The car is extremely comfortable, the drivers very skilled and professional.
The lobby of the hotel is quite stunning, with bold and stylish furniture, a good bar, and great music appropriate for the time of day.
From the lobby one can walk into JG steakhouse, where in the summer you can eat in the patio outside. I had lunch there twice and it was very good.
I had booked the least expensive room with spg points; at check in I was upgraded to a better room, same size but with a view on F Street and the Treasury department.
The room was a bit on the small size, but in fact very comfortable. I spent a lot of time working in my room and while I had to keep my stuff well organized because there wasn't a lot of space on the desk, I also had anything I needed at hand. Plenty of sockets to connect all the chargers and devices, and the wifi connection is extremely fast. You can't work or sit with two people in the room, but for one person even the small rooms are ok.
The bathroom was perfect - shower only but very large and comfortable. The sink doesn't have a lot of water pressure but it's overall ok.
The p.o.v. bar is worth going - an amazing view of the Monument and the white house, a great place to chill out in the evening and a perfectly relaxing place to have lunch.
Overall it was a wonderful stay, the hotel is such a beauty, and the staff make it really special. When I returned at the hotel after dinner, I was greeted at the door with "Welcome back home" - and indeed, that was the feeling I had during my stay at the W Washington.
July 28, 2012
Rated 1 out of 5 by Chris005 Roof top lounge
Is horrible. My party of 6, waited approximately 30 minutes for any type of service. We spoke to several what appeared wait staff who all said they'd send someone over. For the record, the bar was not busy, there were approximately 30 people on a Saturday afternoon.
I was scared to death as we had reservations at J&G steak house later that night. I was ready to walk out if the service was the same. However, I was pleasantly surprised. The host staff was very pleasant and the waitress was terrific. If I remember correctly, her name was Danaee. The service was superb! We were never rushed at any point in time. The food was good and the wine was incredible.
December 19, 2012
Rated 4 out of 5 by iamMrT W stands for "Will do!"
A new client of mine will be bringing me to the Capital city until mid-2014. I chose the W Hotel based on prior experience with the brand in other cities along with the proximity to my client. As such, I've been making the W Hotel DC my 'home away from home' every other week for the last two months.
I'd like to balance my relatively high score with some 'areas of improvement' that I've been working with various members of management since I began staying here. A consultant by day, I'm inclined to apply my skills to everyday life which can be as much a blessing as a curse.
First the bad/not so good (in addition to what some may perceive as negative):
Let's get this out of the way since I've seen it in a number of reviews. Yes, rooms are small, but this is to be expected in a market like DC especially with the proximity to landmarks, etc.
And another theme I've seen - rates are high-ish. Consider again the proximity to landmarks, and as such this hotel is FULL of consultants during the week. At least that's the case when Congress is in session. And consultants, like myself are on expense accounts - the hotel prices rooms accordingly. There are some good rates to be had for leisure travelers, but timing is everything.
Yup - there are only a few elevators, and they do get busy from time to time. Here's a tip if there's an absolutely awful line: Walk down the stairs to the right of the elevator bank to the lower lobby and catch a lift from there. You'll be guaranteed to make it on one.
Now to my negatives (or at least those I've encountered). The level of detail applied to cleaning could certainly be taken up a notch or three. I've found "debris" along with hairs in places that were plainly obvious.
The shower in particular has an interesting 'panel' on the floor that seems to collect hair, mildew, mold and the like. Add to that some mold in the showerhead, and you've got a doozy.
The two items above are items I've been bringing to management attention with each stay, if encountered. While I've encountered this three of four stays, it's clear they're working on improvement and because of how much I dislike "dirty" the staff here has bent over backwards to make things right for me, each time.
On that note, the positives:
As mentioned in the preceding paragraph, the staff really makes this hotel what it is. Sure it's trendy, modern, and in a great location. But if the staff here were indifferent, cold, or obstinate the hotel would fail. Fortunately that is not the case.
So on that note, I encourage people who may be on the edge to give the W DC a try. Know they're not perfect, but also know that if something were to be amiss, the staff here truly does care about the guest.
May 13, 2013
Rated 5 out of 5 by Helen68 Friendly staff and location
Our W Washington stay was great! From the moment we arrived until leaving, the staff was welcoming and warm. From a morning greeting to correct answers to our questions, they exhibited knowledge and grace.
Location, location, location is key. Steps from the hotel door were options for shopping, sight-seeing and eating. How cool was it that the First Family were my neighbor.
These remarks come from a family traveling with two-preteens, a six year older and six adults.
December 3, 2013
Rated 4 out of 5 by Alexandria123 Anniversay
My wife and I stayed at the Washington, DC location to celebrate our 20th wedding anniversary and had a great time. The room was nice, the service was exceptional and the only thing lacking was a sports bar.
December 16, 2013
Rated 2 out of 5 Not my cup of tea!
Tea is symptomatic of my problems with this hotel, which is elegant, but not at all to my taste. More on the tea later.
I was at the hotel for three week nights, on a government rate. This was my fifth overnight trip for the government, and the first where breakfast was not provided. In effect, breakfast was not available, since room service breakfast was obscenely expensive, and the dining room didn't open until 7 am, and offered no buffet. That's far too late to be of use for someone who had to be at his Washington office by 8 am. Luckily, there was a deli 2 blocks away that opened at 6:30, and had a by-the-pound buffet. I had delicious food for $6, or about 10% of what it would have cost in the hotel. The receptionist at check-in told me that the average breakfast was $40 to $50 per person, or more than I spent on dinners.
The room was quirky. I was assigned a 3rd floor room, but asked for and was given a 9th floor room that was not under the roof top bar. The bed was, fabulous (although it was about 6 inches off center); but that sleep benefit was partially offset by the paper thin walls which let in lots of noise. The light switches were odd, particularly the "Washington lamp", and I had to call the front desk to figure out how to work them. My biggest problem was the bathroom, which was sleek and modern, and not at all to my taste. The weather was very hot, and I missed having a tub or swimming pool in which I could immerse my sweaty body. One couple found the see through bathroom wall sexy. I found it annoying. The shower itself was lovely, but I need a bath tub in order to enjoy a hotel stay.
I felt that the staff was helpful, but they couldn't make up for the feeling that there was a hand in my pocket at all times. The rooms had mini bars. A friend of mine who is kosher asked to have the contents of the mini bar taken out, so she could put some kosher food in the refrigerator. She was told that there would be a $50 charge to do so. Most hotels waive the internet charge for government workers, or have no charge. Here it was about $12 a day. Someone who ordered fruit and yogurt from room service (for her, as well as me, 7 am was too late for breakfast) was charged $19. The guest internet on the mezzanine was $6.95 for 15 minutes, the first time I've ever seen such a charge in a US hotel (although it's common in Europe). As for laundry, the prices were a sick joke. I mentioned to my wife that " it will probably cost $7 to $10 dollars to wash my sweaty shirt", then found that the charge would have been $14. Who pays such prices? This luxury hotel is, in many ways, the opposite of my favorite luxury cruise line, Regent, where everything is included - tips, drinks, specialty restaurants, and even excursions.
The roof top bar has a wonderful view; but it was about 90 degrees out, and the bar was outdoors. They can convert it into a glassed in bar, but chose not to do so. It was so hot that I retreated back into the air conditioning. Based on what I've read about drink prices, that was probably a good idea.
Now for the tea. I carry my own tea bags, and I wasn't about to pay more than $10, including service charges, for a cup of hot water in my room. The hotel lobby has coffee starting at 6 am, but no decaf, and no hot water or tea bags. On my first morning, I asked for hot water for tea. That took more than 5 minutes, since the kitchen apparently wasn't ready for such a request. By the time I got the hot water, brewed the tea, and drank it, 15 minutes had elapsed, and it was still too early for the restaurant. I went caffeine free for the rest of my trip, which was not good for someone in meetings all day. Yawn!
A luxury hotel should do much better than this.
September 17, 2012
Rated 2 out of 5 by Mike98765 Terrible
I had no idea I would be staying in a "nightclub". My wife and I were coming back from dinner through the main entrance. As I walked past the front desk I was grabbed by a "bouncer" and told to show my ID. I had no idea it was W Hotels policy to allow "bouncers" to assault their guest. As well the walls are paper thin in the rooms and people hang out in the hallways after leaving the many bars in the hotel. And my wife's favorite part, a couple of short hairs on the pillow as soon as we checked in.
I just recently switched our company to Starwood hotels, I've been a member for a month and have 10 stays, I hope my customers are not having the same experience I had.
March 12, 2013
Rated 4 out of 5 by PickyPickyTraveler Hip and practical
The W has a good location for both business and leisure travelers. At check-in and check-out, the staff was friendly but neither process was efficient or streamlined. Room comfort is good, wake-up call came exactly as requested, and the shower in the bathroom is excellent. Some may consider the room cramped. I was traveling solo and it was fine for just one person.
The rooftop bar has a beautiful view, but I found it both annoying and insulting that there was no table service for drinks (you only get table service if you want to order a bottle). I don't like having to fight my way through a crowd for the privilege of paying outrageous sums for measly-sized drinks.
August 18, 2012
Rated 4 out of 5 by pmstr604 Meeting Trip
There were a few issues. A single cup of brewed coffee in the lobby was $6.50? That seems ridiculous. The lamps on the sides of the beds are unusual in the way they turn on, and were frustrating in the dark. The closet door handles are too slick for doors that don't want to open without a bit of force.
On the other hand, the hotel is beautiful. The rooms are small but efficient, though a table or shelf in the bathroom for personal items would be helpful. Our meeting rooms were very nice, and the catered meals were quite good.
I would recommend this hotel again to tourists (great location) and for professional events.
March 28, 2013
Rated 1 out of 5 by Nickname007 Disappointing 4th of July
I reserved here for the sole purpose of seeing the fireworks on the mall. I called after making reservations to confirm that I would be able to see the fireworks from my room. I was told I needed to upgrade to anther room to do this, so I did. When I arrived to check in, I was told that while such rooms existed, I did not get enough of a room upgrade, and those rooms were now booked. I would have been happy to pay whatever it cost. Instead, I was made to pay extra for an "upgrade" that did not get me what I needed. Now I am stuck in DC, with my dog, paying $600 to listen to the fireworks around the side of the building. Horrible, horrible, horrible. Very dissapointed.
July 8, 2012
Rated 5 out of 5 by gcsloan18 W Hotel Washington ... great location ... great service
Excellent hotel in the heart of DC ... great staff ... convenient to business, dining, and sightseeing.
December 12, 2013
Rated 5 out of 5 by Trose13 One of the best stays in DC!
The staff at the W hotel made the stay absolutely amazing. Our room was excellent, with a decent street view. For my girlfriend's birthday they delivered a special gift that made her day even better. All of the staff was friendly and extremely accommodating. The view from the rooftop bar was also quite amazing.
December 4, 2013
Rated 5 out of 5 by Jetlag Great Location and helpful staff
Was a bit nervous about staying here given some of the negative reviews but our recent stay was excellent. The staff were very friendly and helpful and made us feel very welcome for the five nights we were there. Be sure to stop by the concierge desk to get complimentary 'no-wait' tickets to the Holocaust Museum and to ask about the tickets for the Newseum. The Acura complimentary car service is also an excellent resource. The rooms are typically small but they are well designed and very clean. Our stay included a Friday and Saturday night and although the hotel was very lively, we had no trouble with noise.
April 2, 2013
Rated 3 out of 5 by AK32 Hurricane W
I checked in to the W DC when Hurricane Sanday was due to hit the DC area hoping that it would give use a nice place to relax while the storm attacked. The reason I chose the W was because the have generators in the event of a power outage. The Front desk rep Dag was nice. However I was disappointed once I got up to my room. The AUX input on the TV did not work for my playstation and I recieve very poor service trying to fix it. The radio and IPOD did not work and the TV when ordering movies gave us a lot of issues. In a storm these are the things that keep you busy and either could not use or had difficult time using any of them and the staff was not helpful at all in my opinion
November 2, 2012
Rated 5 out of 5 by SPGLifetimePlatinumDBO Never disappointed...
I have stayed in several rooms and suites in the hotel and was fortunate enough to experience the Extreme Wow Suite this week.Simply put...awesome! I always find the staff very professional, friendly and accommodating. On my last visit, they put together a great party theme for my Birthday. I can honestly say that most hotels do not go out of their way to do this. I will not argue that some of the rooms are small, but you find that with any property in an older building. I’m an avid runner and when unable to run outside, I think that the gym is great. The POV Roof Terrace shouldn't be missed, with it unparalleled views. I recommend this property to anyone staying in Washington DC.
March 29, 2013
Rated 5 out of 5 by ABHL a great place to stay in DC
Location and attentiveness of the staff merit top ratings for the W in DC!
December 8, 2013
Rated 2 out of 5 by shane1974 Great public areas, mediocre rooms
This hotel has a great lobby and excellent bar. Staff are fantastic, as they are at all W hotels I visited around the world. The rooms, unfortunately, are the smallest and most pokey I've stayed in. It's just not laid out for the business traveller. Also the rates are ridiculaous for what you get. I also stupidly signed up for the 'green option' when I checked in, which means you get no cleaners through-out your visit. For the rate this sort of thing is annoying, even after I complained I didn't understand what I signed up to, the answer was it's too late to change since my spg card had been creditted.
December 2, 2012