Rated 5 out of 5 This hotel has great location and staff.
This hotel is perfectly located for shopping, opera, ease of access to the Metro and within a easy walk of the Louvre, Place Vendome, Palais Royale and the heart of Paris. From the moment we were greeted at the front door by the bellman until our departure the staff was magnificent, friendly, knowledgeable, helpful, fun, thoughtful and uniquely personal. They made the stay memorable. The hotel room and bed were very comfortable and the smallest request was attended to immediately and with pleasure.
November 19, 2012
Rated 5 out of 5 by Paris50 Carl Pham
The hotel and service was EXCELLENT. The staff was the best!!!! All of the staff/concierge were so nice and professional. That made the stay so enjoyable. This was one of the best W hotels I have ever stayed. I can name the staff names because all of them were so tentative and friendly. Great location to everything. I/we would definitely stay here again. Everyone--staff were incredible, but special recognition to Nicholas, Luc, Sebastain, Pierre, Bruno, and others but cannot remember their names.
July 27, 2012
Rated 4 out of 5 by LoveParis Great location and concierge was superb
We had booked a Cozy room but got upgraded to a Wonderful room, which was nice. Even so, the room was a little small, with little counter space to put anything. Minor inconvenience.
The concierges were absolutely amazing. We had communicated via email right from the time that we booked our hotel, and they helped us with transportation, hotel reservations, and all sorts of information. BEST part about the hotel. We never got a chance to speak to them in person as we were rather busy, but definitely will do so next time.
The housekeeping was not impressive. Cleaning was inconsistent. My dental floss and face wash went missing. Again minor inconvenience but no big deal. Also they put my teddy bear on the floor in the corner, after we had left him on the bed. Who does that?!
Overall great stay!
December 5, 2012
Rated 2 out of 5 by EZD92 Not our cup of tea
We arrived early and they said they would call us when room was ready. No call. Very chic, modern design that does not flow well. Very small room. Shower would not shut. Toilet ran unless one fiddled with the lever. Cheeseburger was €27 (~$37) - are you kidding? A bit out of the way for the rates charged - way overpriced. Would suggest elsewhere. Concierge very nice and helpful though.
July 17, 2014
Rated 3 out of 5 by Guest73 Unfortunate Experience
Unfortunately we were extremely disappointed with our experience at this hotel. We were there on vacation but were woken up every day at 7 am with major banging due to construction and refurbishment of the restaurant/bar at the hotel. It was a major problem that went on throughout the day. Rooms were not stocked properly with towel replacement, water, amenities. As an overall experience i would say it did not meet 5 * standards.
June 29, 2014
Rated 5 out of 5 by Mark31 Excellent addition to the W line
We arrived in the evening after a flight from Russia and the new W was a welcome oasis after a week in less than ideal hotel conditions. The room was spacious enough, the amenities were excellent and the shower/bathroom were outstanding. We had dinner at the restaurant and loved it. We also love how the W has integrated a modern hotel into a beautiful, historic building in a great Parisian location. We can't wait to return. Thanks to all the staff for making our brief stay outstanding.
June 10, 2012
Rated 5 out of 5 by MD304EVR WParis-Opera
From the moment our cab pulled up, we were treated with respect and utmost care. THANK YOU for having welcome staff that also speaks English! WParis is FABULOUS~ plenty of staff at check-in, accommodations for lugguage and suggestions for good restaurants while room was being readied. Surprised us with lovely note and dessert for our celebration soon after check-in. Superb help to us with museum tickets and taxi referrals. Thank you for your excellent service and staff at WParis~Opera.
September 13, 2012
Rated 2 out of 5 by Dodgerdog This hotel compelled me to change my room reservation to accomodate my daughter.
I originally booked a studio suite and was told it wouldn't accomodate 3 people. When I checked in the front desk manager disagreed and said that the room would have accomodated 3 people but insisted that I maintain a reservation for 2 rooms. The rooms were incredibly small, uncomfortable and not what we were looking for as Gold members of Starwood. I then proceeded to Venice and Rome and stayed in Starwood rooms (not suites) with my wife and daughter and was very well accomodated.
May 30, 2013
Rated 5 out of 5 by Jaja70 Location location location
It was the first trip to Paris for my husband and I and from the moment we stepped inside of the W Opera we felt like celebrities .Small gorgeous lobby,the view at Opera house the attention from stuff members !
Everything was spectacular (including the room).
The location of the hotel is amazing:e got everywhere by walking: the Louvre,restaurants,shopping etc.
I would absolutely stay with W again.
It is however a very hip brand directed towards the age group 21-55 in my opinion.
May 10, 2013
Rated 5 out of 5 by DylanZ Wonderful Hotel at a Great Location
I used my Starwood points to stay at this hotel. It's a fair number of points, but it's worth it. The hotel rooms are beautiful, the staff is extremely helpful, and the location, right across the street from the Paris Opera House (yes - THAT Paris Opera House) can't be beat.
July 30, 2014
Rated 4 out of 5 by foodie55 Beautiful and trendy rooms
Location is perfect for Paris and it is so easy to get around from here. Definitely get a view of the Opera House. All the staff and especially the concierge are welcoming and energetic. Definitely indulge in the Brunch Couture. Only negative is that the gym and lobby is too small (though this was because the W lounge is undergoing refurbishment otherwise I can imagine more of an entrance and area to meet and greet).
Special mention for Clement, Bruno and Anne-Cecile.
February 19, 2014
Rated 5 out of 5 by johnboynyc Excellent all around
The accommodations and the staff really surpassed my expectations. Hotel is located in a convenient area, close to cafes, metro, and shopping. Staff were accommodating and attentive which made the visit so very enjoyable!
August 4, 2014
Rated 5 out of 5 by GregP Fantastic
I had a great stay at this property. The only issue I had was with the cheeseburger, Bun was very dry. This is minor. I highly recommend choosing the W opera if coming to Paris.
August 6, 2014
Rated 5 out of 5 by paul88 "Pas trop mal!" ( "Not too bad!"), Ines
Not too bad!, Ines! .The French can be understated in their praise, saying something like "not too bad". But Americans may be more direct: Thanks for a job well done, Ines, during the check-in. My wife and I had made the initial reservation for July 20 through July 27, but had to add an extra day, July 19. Ms. Ines (first name), discussed with her manager and arranged for us to stay in the same room during the entire stay at the W Paris Opera. During our stay, I returned to the front desk numerous times. The young team members (W Paris Opera has been open about 1 year) helped each other achieve an excellent level of service.. For example, when I asked about the Internet service, Isabeau answered my questions, supported by Thomas.
The personal creativity of the staff will help the hotel anticipate customer service needs.
July 27, 2013
Rated 1 out of 5 by Bambino Well located hotel, but rooms are not comfortable enough
Perfectly located hotel in Central Paris, but it is NOT a comfortable hotel. Examples:
- Rooms are SMALL, no bathing facilities (only shower), everything seems to be packed, space is missing!!
- Too many corridors/doors to get to restaurant public WC.
- Staff friendly, but the Manager in charge did NOT treat us in a nice way when we have an "unexpected" need of help from the hotel.
- Breakfast expensive and no good value for the money. Fresh fruit was NOT "fresh".
September 26, 2012
Rated 4 out of 5 by Mike1409 Nice hotel in great location
A nice hotel in a great location but there are a few things which could be improved. On arrival at 3:45 pm we have to wait 45 minutes for our room to be prepared. For a hotel in this star rating and price I would expect tea and coffee making facilities in the room, most hotels in this category now have Nespresso machines or similar. 1 day out of the 3 our room was not made up and we had to request for it to be done and had to wait in reception while it was being carried out. When we checked out we advised the concierge that a car was collecting us to take us to the airport. We waited 30 minutes and started to get concerned so we called the car company only to find the car was outside and the driver had advised the concierge he was there to collect us, there seemed to be some confusion about why we were not informed. Staff were very helpful and friendly.
May 26, 2014
Rated 5 out of 5 by LAtoParis Great stay!!
First, I have to say that the ENTIRE staff was incredibly friendly and helpful, going out of their way to help us book restaurant reservations, get us into exclusive private clubs, and even help coordinate retrieving my favorite pair of shoes from a prior hotel in Belgium! (which I stupidly left behind) They really went above and beyond. A special shout out to Cecile, Anna-Lya, and Clement. I don't write reviews often, but was compelled to do so after this stay.
The rooms are spacious and well-decorated, with a great modern/classic feel. The hotel gym is very small, but there are a few local gyms within walking distance, and again, the concierge (Clement) was extremely helpful with getting us to them.
This is a great hotel with an amazing staff. Definitely recommend!! I hope to stay there again soon! Thanks for everything!!
November 20, 2013
Rated 1 out of 5 by samli929 Unsatisfactory
I stayed at the hotel for one night during a week long business trip in London and Paris. I am a platinum card member of SPG and have been a supporter of SPG and had not been dissappointed on any of my previous stays in the past 5 years.
1. I was supposedly upgraded and I ended up with a room which was still ridiculously small. I hate to think how big the room would have been had i not been upgraded. Maybe it is the same for other hotels in Paris? I found out the next night that's not necessarily right.
2. First time ever I have been at a 5 star hotel without a bath tub. The shower space was so small that one can hardly even move in it.
3. The TV did not work. I got a staff to sort it out. He managed to get it to work - but as a black and white tv. Very chic. A black and white HD Samsung 42 inch Flat screen TV.
4. The fourth problem may not be the hotel's problem, but SPG's. I thought as platinum member, with 72 hours advance notice, I should be guaranteed a room? Nope, don't believe everything they say. As said - might not be W's problem, but I would throw it in anyway.
Not all bad though. The staff was very friendly and relatively efficient. The breakfast was not bad either.
The problem is hardware. I am sure there are a lot of followers of the W brand who would fall in love with this hotel. It is quite chic. Problem - it's hardly functional.
By comparison (since I had to move to another hotel) - at a much cheaper price, I got a bigger room with bathtub and a Colour TV. Also breakfast included!
May 28, 2012
Rated 5 out of 5 by ColonelScott The Only Hotel For A Trip To Paris
The staff is exceptional, the property is nicely decorated and the rooms are wonderful, comfortable and well designed. But its the helpful staff that speaks fluent English that made my week so terrific. They look after you, offer suggestions, provide whatever you need and always in a pleasant way. Its fine for vacation or for for business and is ideally located in the center of all there is to see and do in Paris. I highly recommend The W Hotel Opera Paris.
August 6, 2013
Rated 5 out of 5 by snperry The staff is key
The most prominent feature of the hotel is the staff. From the whatever/whenever desk that is consistently asking of there is anything else I need, to the doorman who tries to anticipate your need for transportation.
But the best feature is Cecile, the insider. She is amazing, make sure you utilize her vast skills to get you in wherever you want and to make awesome suggestions. She is the best.
Also, the location is fantastic and the building is beautiful.
March 5, 2013
Rated 5 out of 5 by Steve58CA Best overall experience in Paris ever!
From the moment we arrived from the airport until the end of our 3-night stay all the staff were very focused on ensuring our enjoyment of the W Opéra. We were upgraded to a Wow suite with a view of the opera house. Treated to a welcome gift and a nice handwritten note to congratulate us on our 30th anniversary. The first night we ate at Arola. Our waiter, David, was amazing - very helpful and gave us lots of attention. Sergi Arola's tapas menu is really good and combined with a nice bottle of French wine we couldn't ask for better. The bar scene is modern and fun. The breakfast is expensive and limited options for a 5* hotel. But, we had a pleasant surprise on our last morning as Sergi was in the dining room and he was gracious to allow us to have photos taken with him - he's the rock star of chefs! Truly enjoyable visit to Paris.
June 28, 2013
Rated 2 out of 5 by Michel Some what disappointed by this hotel
1) I found the common space too small.
2) I left my room on Saturday at 9h30 and came back at 4:30pm and my room wasn't cleaned! Unacceptable from a 5 stars hotel.
3) I made my booking using a corporate rate which includes the breakfast. The hotel refused to include my breakfast Even though I was showing them an email correspondence between my travel agent and Starwood. Someone from my travel agent had to call Starwood which then contacted the W.
February 11, 2013
Rated 4 out of 5 by Meber99 Great hotel in an excellent location
Great representation of the W brand. This is still a hip-like hotel and with more class than most. Rooms are tasteful and nice. Service was very good.
As for meeting & event facilities, it was lacking on the service side.
July 25, 2014
Rated 5 out of 5 by rubypearl Convenient, comfortable, friendly staff
Perfect hotel for our 3 nights in Paris before embarking on our river cruise. Very clean, comfortable, friendly staff, perfect location. The concierges were exceptionally friendly and helpful especially marko, Bruno and Thomas. So were Milton and Tiago. We would stay here again any time we were in Paris.
July 11, 2014
Rated 4 out of 5 Overall is good
Great location. The staff is attentive comparing to other five stars hotels that I've stayed in Paris before. Room are pretty small but functional. Great view for my room but I wasn't expect loud music from the disco directly opposite the hotel property. Wish your staff should have addressed to hotel guests if they are facing the Opera.
July 1, 2014
Rated 5 out of 5 by Stu1972 Amazing !!!
What a gem of a hotel in the heart of Paris.
One of the coolest W hotels I've stayed in and the staff are so incredible it made our stay one of the best ever..The receptionist picked up it was our anniversary and then organised a surprise cake and champagne in our room such a nice touch and sorry I didn't catch her name. Would stay here again every time !! Cecile was also exceptionally helpful before we arrived to plan our weekend.
December 2, 2013
Rated 5 out of 5 by nycamourparis Service was fantastic!
I loved my spacious room to spite the twin beds. The view was lovely and I felt like a princess waking up with The Opera directly across the street. I had one mishap where the cleaning staff left my room open--nothing was missing and the front desk immediately sent up a coffee as an apology. Pierre, in the cafe/bar was a true gentleman. He was charming and made me feel totally welcome. This will be my home away from home in Paris.
July 2, 2012
Rated 4 out of 5 by valentina2 W PARIS/OPERA GREAT LOCATION
I loved this hotel. We wish the lobby were more dramatic, but overall very comfy even for a mom with child traveling alone. The staff was very kind, other then one instance where they couldn't understand me over the phone. Good food, and I'd stay longer if I could !
July 11, 2014
Rated 5 out of 5 by dissatisfiedplatinum best w hotel in europe thus far
being a dissatisfied platinum stemming from previous stays at other w hotels.
w paris changed my perspective!
we were warmly welcomed as friends. there were w talents who were from other spg properties that we are familiar to.
throughout our stay the team ensured that, all our requirements as a normal guest would expect, were exceedingly met!
the concierge team set the benchmark for other hotels to follow.
May 13, 2012
Rated 4 out of 5 by Makattack9 Definitely a keeper!
There's so much I can write, but will keep it simple.
First impression: great location, great staff
Once you actually make it to your room, comfort unfolds. From the bed, pillows, toiletries, hospitality... The entry level room is small (to expect in Paris). Recommend get the next level so your bathroom is not in your sleeping area. The Whatever / Whenever team was the best highlight!
April 24, 2014