Rated 4 out of 5 by timothylmh The hotel is a bit overated
The hotel is at a very good location. However, the service itself not as how it is being rated which I heard from the mass.
February 17, 2014
Rated 5 out of 5 by jjluvzu Finest stay in Taipei
As of 2014, I don't believe you can find another finer & luxurious hotel to stay with in the heart of Taipei - W Taipei is currently my #1 hotel selection/recommedation. W Taipei lives up to its brand and reputation to the fullest; an iconic symbol in Taipei. It is trendy and hip for the youngsters and upscale quality for travelers among all ages.
The hotel staff are warm and eager to fulfill the needs of their customers, from check-in to exit. Upon check-in, I was offered to a free upgrade to spectacular room (as a SPG-Gold member), this is always pleasant. Besides the minor extra SPG points collected from my stay, and hotel staff also presented me a complementary drink vouchers at their WooBar/YenBar.
The room was very clean, spacious, bright, with a lovely perky scent when you entered the room; nothing to complain about within eye-sight. All the usual amendities were all in place, clean towels, toothbrush, shaving razor, soap/shampoo/lotion, hair-dryer, water bottles...etc. For techy folks, there is a big 42" TV, BOSE speakers, free internet (wired&wireless), VGA/HDMI cable, USB charge port, DVD player(stored in closet), superb for WHATEVER of your entertainment feeds. A special honorable mention to their window drape/curtain, it is "vampire-friendly" for daylight sleeper.
Long story short..... if you are visiting Taipei no matter for business or pleasure, give W Taipei a chance, it will be a Wonderful hotel experience. I understand it might come as a little pricey, but it will definitely worth every drop of your pennies.
February 18, 2014
Rated 5 out of 5 by amy1298 wu
i like design ，everything
February 16, 2014
Rated 5 out of 5 by tongue best SPG hotel I have everstay
definately a perfact stay. Not only the decoration, the room, I think the most impressive is the attitude of willing to help. I got two room for my friend`s wedding, It`s a perfact ending of this wedding.The only single word of every guest is just "WOW". Thank you very much for every staff who try best to help us.
It`s the most wonderful stay in my life.
April 4, 2012
Rated 5 out of 5 by Asyuen Simply the best hotel in Taipei
W Taipei is the best hotel I have tried in Taipei. I honestly cannot find any faults with the hotel. The location is great and the staff members are friendly & helpful. The room and the facilities are both beyond my expectation. It's not just a hip hotel, everything is also functional and well thought out.
November 29, 2012
Rated 5 out of 5 Great Location and Service
The hotel is right next to the MRT station, has lots of big shopping centres surrounding it, and lots of eateries surrounding the building. The food in the hotel was very good too.
The comfort level in the room was fantastic, and the rain shower was nice. Where possible, everyone should try out this hotel.
December 24, 2011
Rated 5 out of 5 by John WOW
I have stayed in Starwood hotels from Westin, St. Regis, Le Meridien to luxury collection, and W is WOW. This hotel is new, in a very expensive location of Taipeh. The food and service are fantastic. The staff are very conscious in meeting the needs of its guests. I will surely return.
November 25, 2011
Rated 5 out of 5 by gster78 Possibly my favorite Starwood hotel
I love the W Taipei. From excellent accommodations, to terrific dining options (especially Yen), and the best staff service outside of Tokyo, this is a world-class hotel. Centrally located, and totally living up to the W brand (but without overdoing it).
January 14, 2012
Rated 4 out of 5 by Regular2MountainView Great product & location, more consistency in delivering SPG Platinum Elite benefits, concierge could be a bit more creative and attentive
This is my 3rd visit in the last 10 months to the W Hotel and it's great to see that my feedback on delivering SPG Platinum elite benefits has been taken and well-implemented. I had a very comfortable stay and the SPG Platinum Elite counter was in operation during the busiest hours.
The only feedback I have is that the concierge could be more attentive and creative plus try a bit harder when a guest asks for suggestions.
One example: My wife was looking for a massage and asked about good or decent spas she could check out. The concierge did recommend one spa which wasn't a choice anyway. Our experience with most higher-end hotels in Tokyo, Seoul, Bangkok, Shanghai, Beijing is that they'll ask a few questions around price range, location, service options etc. before recommending a range of options to the guest. In the case of the W Taipei, they recommended one spa without understanding what my wife was looking for and when she asked for other options, was told that they (the concierge) didn't know any more. There are other examples but I feel this one exemplifies the feedback I have about the concierge trying harder and being more attentive and creative.
September 7, 2013
Rated 2 out of 5 by VWVW Facility
I was not able to access wifi in my room for two night, and your IT not able to provide me solution which caused very inconvinient and impact to my business.
November 27, 2012
Rated 5 out of 5 by Tazio Awesome Hotel
Spent a week in Taipei, the hotel was in great location. Facility, smiling staff, services, all awesome. Definitely my place to stay in TPE
February 25, 2013
Rated 5 out of 5 by White prompt and excellent service. Great location in a chic neighborhood
The over all experience was wonderful. The 10th floor pool area is a oasis in Taipei. The staff were very courteous and helpful. I would like to especially mentioned the intern Verna. She worked at the 10th floor lobby area. She greeted us every time with a big smile. One time she asked me "Mrs. Hu,I saw you in and out few times a day and it seems to me you're very busy. Is there anything I can help you?" What a great attitude. Proactive and enthusiastic. I happened to need someone to confirm my flight. She took care of it right away. I think the hotel should give her a rave review when her internship is up. She attends College in Kaoshiung.
March 30, 2012
Rated 5 out of 5 by Michael23 Incredible Hotel- No other words can describe it!!!
First of all, the location is incredible for shopping. It is at the center of everything with a complete mall within the building as well. The service was beyond reproach. We felt like we were special guests of the owner. Every wish was catered to. We returned from shopping after the hotel restaurants closed so we enjoyed dinner in our room. It took 30 minues from phone call to knock on the door with our order and everything was perfect. They offer the complete menu 24 hours a day. The T-Bone was so thick and perfectly cooked, the shrimp, sauteed mushrooms and creamy spinich were also incredible, but the deserts OMG, they made our day then we had the concierge set us up with a massage at a local respectable place at midnight after we were done eating. We were bent on seeing and doing everything before departing for home the next afternoon.The inside of the hotel made us feel like we were wisked off to some far away paradise. I have never been so amazed at the room let alone the hallways as to take a picture, but seeign is believing. You absolutely have to stay in this hotel. They had models taking pictures and special shows...just too much to describe.
December 29, 2012
Rated 5 out of 5 by ANNABELLETAP Wonderful Wow Hotel
W Hotel is the best location in Taipei and of course its Wonderful staff definitely added to our Wonderful stay!!
January 3, 2013
Rated 5 out of 5 by ricenchips Best Hotel in Taipei
By far the best hotel in Taipei ... great facilities and fantastic staff ... makes going to Taipei a joy!
December 23, 2011
Rated 4 out of 5 by ShaneLean Contemporary design and strategic location
The hotel overall is modern design, good location. Howeer, wifi only free for members and two are allowed to access.
The facility, toileteries, snack bar, spa are good, especially the toilet bowl is spectacular with seat warming , washing and drying features
February 6, 2014
Rated 5 out of 5 by 2ne1 Service with a heart
There is good customer service and then there is customer service u experienced that is not according to any training manual.
It could be the Taiwanese culture but I never been to a W that the staff actually treats each and everyone with so much heart. So much initiative upfront even before we have to asked for it.
I was at Wet and came out holding my Dry soiled clothes, the lady at the gym reception came out running to give me a laundry bag. It seems to be a simple gesture but I lived in enough hotels or W to know it takes a lot of heart to pay attention to such details.
I have had a very good experience here at W Taipei and hope to be back.
May 9, 2013
Rated 5 out of 5 by BusinessTraveler10122 Great Hotel
My experience at this W was top notch. The facilities were very nice, what you would expect from a W. The gym was surprisingly big and functional. Most hotel "gyms" are pretty much a couple of treadmills and an old bowflex machine. It was a nice surprise to have a full working gym and equipment.
The Kitchen Table restaurant was very, very nice. I loved the motif and was also a buffet style, but the rare buffet with excellent options and very flavorful food.
The thing that really stood out however was the staff. I do a lot of business travel and I think, overall Taiwan has some of the world's best service in general. However, that is no reason not to give this particular staff an enthusiastic thumbs up. VERY attentive, VERY helpful/willing to go the extra mile and great attitude across the board.
The only thing at all I could mention as a potential improvement is the amount of space available for a quiet impromptu meeting, or a place to work with colleagues. This hotel has tons of private rooms, but they are not open to the general public without prior booking. The "Wired" area was quite small, and while it did have a nice little conference room attached, if anyone was in there, you were pretty much out of luck for a place to work with others.
December 9, 2012
Rated 5 out of 5 by Singslinger Two Words
Had a great stay, 2 words to describe it: Ma - gic
November 26, 2011
Rated 5 out of 5 by David2020 Excellent Hotel
Excellent hotel in the heart of the city. Lovely facilities, rooms, dining and wonderful rooms.
February 6, 2014
Rated 4 out of 5 by Jetlaggard great place but...the food needs some attention
we love W hotels and Taipei is no exception ...the venue, the staff, and the service are all in the 4- 5 star range but in the past three times we have stayed there the food never quite lives up to the rest of the package....pancakes that came out like floormats, brkfast potatoes cold and wrinkled, thai salad a pile of cold rice noodles with some seafood tossed on top...I know W can do much better and we keep hoping they will...and please ...on Sunday ...run the breakfast to 11:30 and then just move into brunch...don't close the room and reset...it makes no sense and for everyone that parties on Sat night we cannot just seem to get to the 10:30 cutooff
August 5, 2013
Rated 5 out of 5 by Mark9182 Like It
Service at this hotel is top-notch. The staff went out of their way to make my visit a smooth one. I wanted to use Taipei's local bike sharing network, YouBike, but they required an EasyCard linked to a local Taiwan cell phone number. The concierge linked my EasyCard to a hotel cell phone. Other hotels talk about breaking the rules to make customers happy but here they actually do it. When you are far from home, it's nice to feel like someone is taking care of you. Also, the food at Zen and the Kitchen Table were fantastic. I got a nasty pinch injury using the heavy sliding doors in the room. These could have been designed better.
April 23, 2013
Rated 5 out of 5 by SINK Favorite W, and favorite hotel in Taipei
We have spent 30 nights since the hotel's opening. We absolute love this hotel. We do have issues from time to time, but have been able to resolve all of it. We do feel like "home" the moment our vehicle pulls up to the entrance. We know most Wheels, Whatever Whenever, front desk talents (staff), and even security, Most talents we’ve met have been very pleasant and friendly.
We have spent 27 of our 30 nights in marvelous suites; it is very comfortable, spacious and the view is quite “marvelous” as well (from the north facing suites). However, I do wish the designer would incorporate practicality (such as sink, storage, closet drawers and shelf space) and not just being hip or visually stunning. Please note that only the smaller Fantastic suite faces south with 101 view. We love the location of the hotel (being on top of the Hankyu Department store and the City Mall MRT station. If it is pouring rain outside, we can simply use the department store entrance and dine in the numerous basement eateries or at the 7th floor restaurants.
The major drawback with us about the W Taipei is the quality of food and the young servers/cooks at both Kitchen Table and Yen. We simply wish they would have better dining options like other major hotels in Taipei. I understand the concept of W not having decent places to eat, but this is Taipei after all (eating is very important and all great hotels have great eateries in Taipei). Another draw back is the need to take another elevator to the 10th floor “lobby”. I guess the bar and pool is an important draw, but that can be done without the lobby being on the same floor.
I do appreciate the hotel noting our preferences. On our last check in, the front desk talent ask me whether I still prefer to have my room serviced between 12PM and 2PM, my newspaper preference and such. It is wonderful have the hotel “know” me.
We absolutely love the people at W Taipei. I know that some have issues with them, but we have been very lucky. Looking forward to our upcoming trip in five months when we come back “home” for the holidays.
July 16, 2012
Rated 4 out of 5 by redchen attentive staff, located convientally
nice hotel, room is kinda of small but all the w's are like that. located in the center of taipei which is very convenient. had to change rooms and i left a couple things as trash but they still brought it over to our new room to make sure we didnt need it. they honored the 4 pm check out which was nice. their room service price is actually reasonable and worth it compare to other SPG hotels in greater china.
January 25, 2014
Rated 3 out of 5 by Ben2012 Trendy hotel
Still probably the trendiest hotel in Taipei, if that is what you are looking for. The service is cordial, and they were nice to grant my late check-out request.
I was a little unhappy about the mixup upon check in (extra bed was supposed to be arranged ahead of time). I was also upset about the fact that I called ahead to arrange a dinner reservation at the YEN restaurant, but was told that it was not possible, even as a hotel guest that night.
Also one of the few W hotels I have been to worldwide that does not offer complimentary breakfast to platinum members.
December 28, 2013
Rated 4 out of 5 by Jane The warmness received from staff
When we approved the hotel main entrance, we were greeted by friendly staff who offering help for carrying our luggage and led us to the 10/F check in counter. This part made us quite impressively, like a big welcome! Check in/out process efficient and smoothly. The room is very nicely modern style, amazing city view ( request facing Taipei 101 but didn't free upgrade) Comfy bed, pillows and duvets, floor corridor with a music, perfect location.... Thoroughly enjoyed our stay at W Taipei, primarily due to the staff was extremely friendly, they were well-trained and welcoming. We were greatly impressed by Eric (Bell) and Dora (FO), both of them so nice and helpfu.
April 11, 2013
Rated 3 out of 5 by hxl9 Great place but nearby construction noisy
W hotel has a great location and very friendly and energetic staff. Great if you are going for a party scene given the vibrant bar and night life close by. Rooms are clean and modern in a slick style for the more modern type. Been there many times but would not recommend the hotel at this time given constant construction around the area. If you are a light sleeper who partied the night before terrible place to wake up to 8AM jack hammers and they work on weekends as well. So impossible to sleep in post a long night out.
January 6, 2014
Rated 3 out of 5 by rockstar W experience
hotel is very very nice as always. am a bit disappointed that the hotel did not completely overwhelm me with satisfaction (I certainly paid for it with the highest room rate in Taipei). Lots of fancy AV equipment in the room but they did not work. Technician spent over an hour to get them to work. Very nice technician who genuinely wanted to help and make things work so compliments to the staff. Housekeeping forgot to dump out the trash (food items), failed to refill those nice cushy slippers and plastic laundry bag (where to toss dirty clothes without them). Clearly her mind was on something else. The staff are great but I think the inconsistencies are bothersome.
February 12, 2013
Rated 5 out of 5 by Timujaco Very nice
Excellent, pleasant hotel with great facilities and spacious clean rooms.
January 30, 2014
Rated 4 out of 5 by Huimin Feels like home
My family and I had a 4-night stay at W Taipei to celebrate the new year. This was our 2nd stay with W and the superb experience has once again, won our hearts.
The staff are pretty much versatile when it comes to conversing, be it in English or Mandarin. Ease of communication for guests.
Dining and chilling out at Yen Bar was a complete pleasant experience. Would especially like to thank Jill and applaud her professionalism for being attentive and one who could remember and acknowledge guests.
January 6, 2014