Rated 5 out of 5 by Vkt860 The W French Quarter New Orleans
Super stay at the W French Quarter. Staff very friendly knowledgeable and helpful. We especially liked the parade that passed under our balcony on our first night stay. Mark Wood at the the valet was especially helpful.
March 26, 2014
Rated 4 out of 5 by controller1 Location, location, location AND great service
Location- The W New Orleans French Quarter is located in the Quarter but is removed from Bourbon Street by two blocks.
View from room- We were on the 4th floor (top floor) in a Fabulous Room with a balcony overlooking Chartres Street. The balcony had two chairs and a table. This was an all-points award reservation. Three months prior to arrival we paid $30 for a confirmed upgrade from the standard Wonderful Room to a Fabulous Room.
Service and friendliness of employees- Everyone from the check-in agent, to the valet, to housekeeping, to the bartenders, to the check-out agent made us feel we were important to the W New Orleans French Quarter.
Cleanliness of room interior- The room and bath was spotless.
Water temperature & pressure- Pretty self-explanatory.
Climate control- Air conditioning worked great, a definite need in New Orleans!
Electrical outlet availability- Plenty of available outlets including four at the desk.
Quality of drinks from bar- SoBou is a bar that can make anything and the bartenders take great pride in their work.
Courtyard area - Lots of seating available in the courtyard area.
Dirty furniture on balcony- The furniture, even though it appeared clean, left black marks on clothing. A quick cleaning with a wet tissue solved the problem. Housekeeping should wipe this furniture clean with each cleaning of the room, even if the furniture appears to be clean.
Lack of Do Not Disturb sign- When we returned to the room in the early morning hours, we discovered the room did not have a Do Not Disturb sign. We were not disturbed prior to our check-out but there should have been a sign available.
Breakfast- At breakfast I ordered whole wheat toast and was told they were out of whole wheat bread and “were waiting for a shipment”. SoBou is associated with Commanders Palace. With that pedigree, the restaurant should not run out of whole wheat bread. Send someone to buy a few loaves. I also ordered my eggs over-easy yet one of the yolks was hard. The potatoes, however, were great!
Overall, this was a good stay. We have stayed at the W New Orleans French Quarter four times in the past eighteen months and I would not hesitate to return.
March 25, 2014
Rated 5 out of 5 by Jeremy36 Overall great location and great experience
There were only a few minor issues - the toilets and housekeeping weren't as clean as I have seen from other SPG brands or W's. We also had an issue were champaigne was pre-ordered for the room and didn't show up to our room and we had to follow up with it. When it was delivered, the ice had melted and the card attached was wet.
March 25, 2014
Rated 4 out of 5 by Michael33316 Restaurant not up to W standards
The restaurant is poorly run and an overall bad experience. We had dinner one night with one of the worst service experiences ever and poor quality food. SoBou needs an adult menu and adult supervision. Breakfast was better, but you don't expect much for breakfast. But, even then, the hostess asked if we wanted coffee then disappeared. Never saw her again. The servers largely lurked in the back of the restaurant out of sight.
March 21, 2014
Rated 1 out of 5 by Debo56 Dissapointed
The quality of room for the money spent on room $500) was acceptable. This is an average room with many problems that could have been avoided, and should have been avoided with proper attention of staff.....especially cleaning staff. The carpet was heavily frayed between bathroom and sleeping area (making it a hazard). The black floor and shower floor was littered with filth and crud. It felt very unsanitary....as also, the stainless steel door handle and vanity were so filthy, that I did not want to touch it. The lamp above the bed wascaked with layers of dust. We phoned the front desk and were transferred to the supervisor who politely addressed the issue and discounted the room. We asked to send cleaning staff. She sent the cleaning supervisor, who was not cordial, and rudely cut my wife off as she attempted to show her a problem, after she had listened to only a few of my complaints. She sprayed off the vanity, however the rest of the issues we addressed were not properly cleaned: as we left the room and expected to come back to a clean room!!!!!!! We paid for turn down service, and did not receive it!!!!!!!! Another disappointment. There were only 2 coffee cups in the room, and we had to go to the front desk the next morning to get one. The bellman that attended our car and luggage was exceptional. He gave great advice later that evening and found a taxi for us. His professionalism was what we expected to receive from the rest of the staff at the W.
March 16, 2014
Rated 1 out of 5 by terrible0w0FQ0 Stay AWAY
What a terrible hotel!
Rooms' walls are paper thin, staff is unable to keep guests quiet, room service took an hour and a half to reach our room with a simple bottle of champagne and staff let themselves in the room twice without asking. I stayed in the Studio Suites (~$700 a night) with the Jacuzzi and allow me to say that the room was tiny! For $800 a night you think you'd get a little space, a hot tub that was actually filled up above half way, a bathroom with some drainage and a staff that doesn't let neighbors blast music just because said neighbors are staff at the hotel staying there for FREE (so they told us). NOT cool W! Never again.
February 26, 2014
Rated 2 out of 5 by tonijr major disappointment
Quick decision to stay here, but having stayed at a W, we 'thought' it would meet our expectations. The staff was extremely nice ...professional and friendly. The décor was dark, depressing and joyless. The pool area needed attention...we waited for two hours for our room, and looked at dirty dishes/ and glasses on tables by pool --loud music .......requested towels for pool, they never arrived... room was not real clean. Bathroom mirror and make up mirror were dirty....Room extremely overpriced ....A huge disappointment for a Starwood Hotel-----The restaurant is the saving grace for this property.....
February 25, 2014
Rated 5 out of 5 by hvm22 Excellent Stay
Had a nice stay at this W. First time back since the new reno and it looks great. Staff was good and have to say front desk Agent Chelse R. was the best. She made us feel valued and welcomed. The suite was really amazing with the out door Jacuzzi.
We will come back again. I do Recommend this SPG Hotel.
February 5, 2014
Rated 5 out of 5 by RobRa Quick stay
We only stayed one night and were gone early the next morning, but the evening was great as usual.
January 22, 2014
Rated 4 out of 5 by Gman87 excellant staff
Staff was very friendly and helpful. Rooms were good but not spectacular, also no upgrade for being Gold.
Can't say enough good things about all the staff, would definitely stay here again.
January 22, 2014
Rated 4 out of 5 by Raiderfe Great location
My sister and I enjoyed our first time in New Orleans. Upon our arrival Shawn (at the front desk) was very welcoming. She gave us a nice courtyard view room. She acknowledged us a SPG clients. Her evening counterpart, Ariel was also very helpful on two occasions. The "bellmen" were helpful as well. Overall we had a very pleasant stay at the French Quarters W hotel.
January 21, 2014
Rated 5 out of 5 by davidb53 This hotel has great valet services
Front desk and staff were very friendly and helpful
January 18, 2014
Rated 4 out of 5 by mcj21 Short Stay, But Still Nice
The staff was excellent and the overall facilities were nice. My taste in room decor may differ from a lot of other people, but it was something different. It was edgy, bold and different. From the bathroom sink to the nightstands, the room was very trendy. The hotel is 2 blocks from Bourbon Street and great restaurants, so the walk was nothing. I recommend it, especially because the staff was on point.
January 15, 2014
Rated 2 out of 5 by chuteme Average at Best
Wifi 16Mps at most. I get better wifi from my local public bathroom. Ended up working off of 4G my entire stay. The rooms are "modern" but impractical. No place to hang a towel, no real drawers to unpack. The rooms are large but furnished inadequately and therefore a waste of space. Sadly I was not impressed nor would recommend this hotel to anyone at this time.
January 14, 2014
Rated 5 out of 5 by Hyrlr Great Customer Service
I just stayed at the W French Quarter for the Christmas holiday and I had a wonderful time. Like many I was apprehensive due to reading some of the negative review. I must say I never had any issues and would recommend this hotel to family and friends. The staff was so very friendly and welcoming. They immediately recognize your SPG membership and always referred to me by my name. We had room service and they were so efficient. She told us it would take 35 minutes but each time it came way before that.
The parking was a bit expensive at $44 per night but that is to be expected in the French quarter.
We had a great time and would return to this hotel
December 28, 2013
Rated 3 out of 5 by Overnumerousness Upsides and downsides
I stayed here for business 12/15 - 12/18 2013 and unfortunately, this W did not meet the expectations created by my experiences at other W and SPG hotels.
Usually very friendly and helpful service
Breakfast in-room dining options are excellent
Prime location in the French Quarter
Beautiful private courtyard
Maids banging on my door repeatedly despite the DO NOT DISTURB hanger being placed the night before.
Neither phone in the room worked because they did not fit into their charging platforms. I had to rig them with business cards to get them to seat properly so I could use the phone.
7:30 AM wakeup calls I did not ask for. Two mornings in a row!
In-room drink and snack selection is terrible. The hard liquor selection was one single bottle of Tanqueray. The beer selection was Bud Light or Heineken. That's it for alcohol.
Late night room service menu has 4 items on it, none of them very appealing.
The entrance to the hotel lobby is hard to see from the sidewalk as the door does not face the street.
In-room internet is reliable, but slow.
My room selection was not available and I was not told this until I checked in. No compensation was offered, though the room I was assigned worked out fine.
December 18, 2013
Rated 4 out of 5 by BK1980 Pretty good stay
Had a decent stay on points at the W French Quarter last weekend. Friendly staff. No upgrade as a Plat, but I believe the hotel was full and didn't really expect one. Location in French Quarter is great. Room was fine - bathroom really small, but adequate.
A couple of service lapses. TV in room didn't work - they fixed that while we were out during the day. Wifi never worked in the room - called the front desk and they said they didn't have anyone to fix it, but we could call a help desk. Were out all day and too tired when we got back to room to bother with it, but it seems like the hotel could have had someone call the help desk and get it fixed while we were gone.
Only one complementary bottle of water in the room for Plat status - most hotels have 2. Asked at the front desk if there was a place we could get a couple more bottles of water - said they'd send up some, but never did.
Hotel was a little noisy - both nights people randomly pounded on our door in the middle of the night, but that just goes with the area - not really the hotel's fault.
Had a nice meal at the bar at SoBou - food was good, reasonably prices, great service.
November 25, 2013
Rated 4 out of 5 by MMPP Quiet Spot in the Chaos
Lovely inner garden is tranquil and chic, with a nicely heated swimming pool. The staff was very accommodating, and although, no special treats for the dog, treated him very nicely. The rooms are a little small, no tub, and really need some updating/upkeep. There are very limited amenities in terms of a real gym, spa, etc., but you can always go to the neighboring property for those things.
November 23, 2013
Rated 5 out of 5 by LeeMK25Years Best service! Wonderful staff!
We were greeted by Shawn. Perfect choice to represent your hotel. She is knowledgable, friendly and not only booked us to our room but made excellent suggestions of what to do and where to eat. Elisha- the concierge - friendly ... Amazing at his job as he was able to book us into the most delightful restaurants and guide us through the days with fun things to do. I loved NOLA from the second I arrived at the hotel. The staff was welcoming including Anabelle at the bar who pours drinks while she charms you with stories of New Orleans. Free coffee in the morning is a plus and the rooms are nice size and clean. I can't wait to come back.
November 21, 2013
Rated 5 out of 5 by Jessica44 Staff
The hotel itself is so well run. The facilities were every thing we expected and more. Clean, comfortable and located within walking distance of the attractions. Your staff went above and beyond our expetations. Malik, Jason ,Sebastian, Mark and Quentin answered questions about resturants, sights and the river walk. Eljaih and Shawn were helpful with check in and check out. We were celebrating our 44 wedding anniversary, the front desk and the wheels team made it a very special celebration. again going above and beyond. So with this being said I send a heart felt Thank You, to your staff. Job well done
October 27, 2013
Rated 1 out of 5 by Cudabuddha Very Disappointing
We had booked well in advance through AARP. When we arrived, we were advised that we could not have the "wonderful room" with king be we had booked. I showed the desk clerk my confirmation and he said I would have to speak with his manager. I advised him that would be fine. After waiting over 15 minutes, he advised us he spoke to his manager, was working on it and to have a complimentary drink (this was nice) at the bar. We did so and eventually our room was ready. We arrived on the second floor and there was one bed (instead of 2 queen beds), however, the bed itself appeared to be a queen and not a king. Let me tell you more about the room: (1) it was on the same floor as the gym, so the entire floor smelled of rubber mats; (2) our view was of a courtyard wall; (3) the room was not only tiny but had a pillar interrupting the flow thereof; (4) the bathroom door opened into the bathroom, thereby limited space available when the door was open; (5) a bowtie was painted on the mirror thereby reducing the usable mirror surface of an already small mirror, one-half blocked by the door and one-half blocked by the bow tie. There was a little table outside our room's French Doors, which was routinely used by other guests to leave their drink glasses and other refuse. Somehow housekeeping failed to notice this. Our magnetic room keys infrequently worked to access the elevators or our rooms. We had to have them replaced 3 times and they still never worked well. It became a joke to us trying to insert them fast or slow again and again until they worked. There were inadequate chairs at the pool. The concierge was never at his desk.
October 23, 2013
Rated 4 out of 5 by BobPoland Good
A bit noisy since our room was right next door to the gym, but overall an enjoyable experience. The concierge, ELijah was fantastic with great suggestions for tours ( he suggested a plantation tour which was fabulous as well as a superb Culinary tasting tour of French Quarter restaurants, !) He was even able to secure restaurant reservations when were unable to get space!
October 23, 2013
Rated 5 out of 5 by FabulousTimeNO B-day Weekend at W French Qtrs was the best!!
Great location in French Quarters; Excellent customer service at check in and bar area - when W employee (Shawn) learned I was in town to celebrate bday, she had a bottle of wine with desserts sent to my room-VERY pleasant surprise! Also loved the Courtyard area at hotel-great area to relax after enjoying French Quarters nightlife.
October 12, 2013
Rated 3 out of 5 by MikeStev Not a Typical W
I recently stayed at the French Quarter W based on some reviews about their renovations last year and was excited. We checked into the hotel and from the outside and layout everything seemed great. However, when we checked into our room, we noticed it to be extremely dirty, food was still in the minibar refrigerator from the previous guest and the mini bar was depleted of water and pretty much anything you can think of. There was also some sort jelly like substance on the floor. We notified the front desk, but it took them a day to actually come up and clean up the stench from the food left in the refrigerator in the room. For staying in the Studio Suite room, the service was subpar for a W. The restaurant on site, however, is amazing.
September 30, 2013
Rated 4 out of 5 by Close23 W Experience
Overall the staff was helpful and friendly. Our only complaints were the inconsistent complimentary water daily (water is very much needed during your stay; some days it was provided, others it was not), the actual tap water did not run cold, and the elevator was slow and the second unit was not running most of our trip. The water, when turned on, even on the cold setting, always got warm. This was not good for the midnight need for hydration.
September 27, 2013
Rated 5 out of 5 by MrsHappy314 Fist Time in NOLA
This was my first visit to NOLA and I was very impressed with the employees and the facility. Everybody was helpful and nice every day we stayed here. Conviently located to everything. My husband and I really enjoyed our anniversary and the employees help make our special day very special. The lady (Shaun) at the front desk was really nice on our arrival and departure.
September 22, 2013
Rated 1 out of 5 by rlrobe7 Highly dissatisfied Platinum SPG Member
I travel to NOLA weeklly for business and of the Starwood properties located downtown, the business district and French Quarter I had grown accustomed to The W French Quarter.
My recent stay was extremely dissatisfying due to the fact that my room became infested with roaches. This stay was extremely difficult and I'm not certain if I will return.
September 19, 2013
Rated 5 out of 5 by ccolor Our home away from home
The staff never misses at making us feel like we're welcome guests and are glad to see us return. I can't imagine going anyplace else in the Quarter with such a central location and having the perks this hotel has to offer. The bedding is heavenly, staff absolutely wonderful and the attention to their guests superb. The bar and restaurant are very clean with absolutely great food, a nice pool is available in the courtyard and rooms comfortable with enough space to keep from feeling cramped. For fun nights, try the Bourbon Street rooms, but be prepared for noise. Not to worry, you can sleep when you get home - meantime, enjoy NOLA!
September 18, 2013
Rated 5 out of 5 by hvm22 Great Pool Area
Love the pool area. Small but very nice. Wait Staff are attentive. Good Location in the heart of the French Quarter. We had a nice getaway.
September 18, 2013
Rated 5 out of 5 by AJandMA Great Location
My wife and I stayed here for 2013 Mardi Gras. Staff was friendly and helpful and location made seeing the parades and restaurants a breeze. Good but friendly security. We'll be back in 2014.
September 16, 2013