Rated 5 out of 5 by doc702 Wow, what a stay!
I recently returned to the W Westwood - it had been about a year since my last stay and it was just as wonderful as I remember. Gabriel at the Welcome Desk was attentive to my needs at check in. Priscilla remembered my concierge preferences from previous stays and Fabian was ready with the Acura courtesy vehicle. Even when I checked out, I was appreciative of the accommodating staff, when Joseph provided me with tea at an early hour, as there was already freshly-brewed coffee waiting for anyone in need. What a great place! I've already planned my return in a few months - not soon enough! It's a great hotel for anyone visiting UCLA.
August 19, 2013
Rated 5 out of 5 by SMF426 a great place!
I stay there often on business but this time had my family.they just bend over backwards. the staff does allthey can and btw the food is great if you want to enjoy an easy meal in a hotel. athe rooms are a bit funky but that is part opf the charm. this is my first choice in this partt of town always
January 1, 2012
Rated 4 out of 5 by Carol01 Great staff but bathrooms lack space for toiletries
There are a variety of rooms and some bathrooms have a side table, but if not, you have to use the desk right outside to store toiletries, make-up, curling irons, etc...not enough vanity space - but rooms are spacious - lighting is lacking and outlets by the bed for cell phones require you to unplug the clock radio. Did not always have water in room other than the cash bar, but housekeeping did a good job when notes were left. Hotel is in a great location and minutes from Beverly Hills. Restaurant breakfast staff is more responsive than in the past when I stayed here. Thanks!
July 11, 2014
Rated 4 out of 5 by Djlny Great hotel, convenient location for business in Westwood.
The W in Westwood was what I have come to expect from W hotels. As it was a business trip I didn't have much opportunity to use the pool but did eat in the pool area and it looked lovely. The lobby was quite nice with plenty of seating. This level of hotel however should be offering free Wi-Fi in the rooms, especially when they are aware you have booked a corporate rate .it is ridiculous that it does not. Rooms are kept clean, bathrooms are large but could use a little sprucing up. Bedding could be a bit more plush as it is in some of the sister hotels in the Starwood organization. Overall a solid hotel.
May 4, 2014
Rated 5 out of 5 by jchiguy1 W Really Means Wonderful Here
I had an excellent experience at this hotel. Friendly, attentive service, spacious well maintained suite and convenient location. Fabulous Suite category is highly recommended with large bedroom, nice living room plus useful office area.
Gym is a little small and could use more weight equipment and elevators are a bit slow but facilities are otherwise top notch. Welcomed as Platinum member but given the dreaded "we upgraded you" speech for the category I had booked. My stay was otherwise perfect and the W Westwood wins my highest recommendation as the finest domestic hotel in the chain.
June 18, 2014
Rated 5 out of 5 by Carlos2222222 LA chic in Westwood
My wife and I love this hotel and the W hotels in general!... This hotel is located near UCLA on an adjacent street called Hilgard Avenue.
The rooms are typical W chic trendy and hip with usual W amenities
The staff are attentive and friendly and as SPG member they treat you like royalty.
The pool was closed but they had a Chill event where you can ice skate with "snow " every hour. We hung out at the Backyard Pool Bar for great happy hour drinks and wonderful service.
There is an indoor bar that had a large hip party when my wife and I came back from dinner and we had a couple of great well mixed drinks. overall no complaints!
Room Tip: Request higher floor and corner room if possible
May 10, 2014
Rated 4 out of 5 by Matteo925 Great hotel, nice/quiet location
Booked a Fabulous suite which was terrific, great living room, bed and bathroom. Everything was working and clean. The pool area- while a nice atmosphere- was extremely small. We attempted to use the afternoon we arrived but there was no seating available (keep in mind it was Labor day). Grabbed a drink at the bar there, but service was not friendly: "do you have Stella?" "if it's not on the menu you're holding we wouldn't have it!" Ouch!
Overall though, nice hotel, great rooms, good location for walking around downtown. Valet is a bit pricey at $38, but I would stay again if you need to be in that area.
September 5, 2012
Rated 5 out of 5 by oliver22 excellent hotel
a really beautiful hotel. the rooms are huge and are extremely comfortable. the staff at the front desk could not be any more friendly and helpful. I had to extend my stay twice while I was there and they managed to make it so that I could stay in the room I was originally in and got me a great rate. the only negative is that the staff in the Backyard pool and bar is extremely slow. the bartenders are all friendly and personable but expect to wait at least ten minutes before you get your first drink. it's obvious they're understaffed back there. looking forward to my next stay here in two weeks.
June 26, 2012
Rated 3 out of 5 by Martin1972 Okay hotel
Average hotel, okay for business tarvellers, unless you want glutenfree toast and other glutenfree products. We had a suite, but there was no bath tube, only a small shower while the bathroom was big enough to have at least 2 sinks and a bath as well. Interios reminded me of 1970's. poolside is nice and staff is very friendly.
August 18, 2014
Rated 4 out of 5 by sherburr Love the simplicity
We transferred our LA accommodation allegiance from one of your competitors last year and were still delighted we did with this recent stay. There is an edgy elegance about your Westwood facility that suits us and we look forward to more of such in the future. We were startled, however, by a dramatic slip in the food quality at the poolside restaurant. What we recalled as being quite satisfying from the summer of 2012 paled this past weekend. Our Friday evening meal of tomato soup and a shared pizza was bland and unremarkable. This was not reflected in the fine service we received that evening. I would like to mention several superb staff members we encountered: Britton, Ariel, Adam, and Robert.
May 28, 2013
Rated 4 out of 5 by Lori49 One item needs to be addressed...
Wherever there is a W Hotel location in my travels, I always choose to stay there. Because my daughter attends UCLA, I always stay at the W Westwood. Everything is usually excellent accept for 2 items this weekend. We only called maintenance about one of the items but it did not solve the issue.
1) Poor shower pressure. Maintenance tried to increase the flow of water but did not help the pressure.
2) We stayed in the PH Suite. The AC only cooled the living room. Both Bedrooms were blowing warm air especially in the evening. We even tried to keep all the bedroom doors open so as to increase the flow of cool air from the Living Room to the bedrooms with no success. You may want to look into that....
May 24, 2012
Rated 3 out of 5 by emelle33 Great Location
We had to wait over 10min for a staff member to arrive before we could check in. When he showed up, Joseph gave me a little attitude. I'm not sure if the patrons before us flustered him or maybe he didn't like my disgusted look at having to wait... He quickly recovered however, was extremely polite and upgraded us to a Mega Suite.
Unfortunately as spacious as our room was, it was dirty. Stains on the carpets, long hairs and dirt on the couch, the beds were sloppy. One of the bathrooms had mold in the grout.
One bright spot: the parking valets that day were very friendly and helpful.
April 7, 2014
Rated 4 out of 5 by tiger12 Late occupancy of room
Despite advising that we would be arriving at approx 3.00pm our room was not available until 5.00pm which meant that we sat around waiting for it to become availbale. In fact it was only after intervention from another front desk member that we finally got in.
Other than this we enjoyed our 2 nights there and the room was a great size and comfotable
August 13, 2014
Rated 5 out of 5 by LUFCForever Magical Memories
I just wanted to say a big thank you to the whole staff of the W Los Angeles who gave me, my wife and daughter the most amazing time during our recent stay at the hotel. From the moment we walked in to be greeted by Poe and Carrie at the front desk, we knew we were in good hands. The (upgraded) room was absolutely fabulous and the service as good as anything I've experienced in the many luxury hotels I've been fortunate to visit around the world. My wife was particularly moved by the glorious orchids all around the building which we learned were refreshed each day. Alfredo, the hotel's charming Head of Operations took time out to chat with us and ask if there was anything else we might need. The bar staff at Backyard, especially Ria, were really great and we just can't thank you all enough for helping us to make some magical memories. We all really really hope we can find an excuse to come back very soon. Thanks to you all at the W.
March 5, 2013
Rated 4 out of 5 by Liz00 Nice hotel but details did not meet expectations
This was my second stay at the W Westwood, and I enjoyed most aspects of the hotel. The staff is friendly and professional, and the place has a great vibe. They've done a great job at being stylish and hip without the pretentiousness that often accompanies that type of hotel. I confess to a bit of disappointment about some aspects of the room, however: bath towels were old and rough; shower did not drain well; bedding was skimpy and not cozy, and the housekeeping service was not up to the level of the many W properties I've visited. Perhaps it's just getting old and needs a facelift.
August 24, 2012
Rated 3 out of 5 by SteveBio This hotel needs to get their act together
I had two major complaints about the hotel:
1) I tried to report that I had left two dress shirts in my room and was unable to do so. That was extremely frustrating. Moreover, I don't think it was honest that the hotel didn't inform me that I had accidentally left behind two expensive shirts.
2) The facilities of the hotel were totally disrupted by a TV shooting. This impacted parking and restaurant/bar availability.
As a result, I will not stay at this hotel again unless I hear better reports, especially given the number of other hotel options that I have available nearby.
March 15, 2014
Rated 4 out of 5 by Ernie Status of Suite #608
The toilet water practically dripped only after flushing and you have to wait several minutes for flushing again. The bathtub must have old plumbing. The shower head is brand new and has a nicely strong water for showering. However, the water accumulates on the floor of the tub up to the ankle of your feet even if you remove the metal stopper. We had a much better experience in our previous stay in another suite (at the penthouse) of this hotel. We also wished there were more towels in the bathroom, unlike the previous stay when they were more generously placed in the bathroom.
February 4, 2013
Rated 4 out of 5 by Traveler007 Enjoyed Our Stay
Our family stayed at the W Westwood because we needed to visit UCLA. Overall we had a good experience. The pool area and the adjacent outdoor dining next to the pool were very nice. It was hard to believe we were in the middle of LA. The food there and at the breakfast restaurant was very good. We did not eat dinner at the hotel. The room was nice and the furnishings and carpet were beginning to show wear. The room was spacious, however, and we all enjoyed our stay.
July 25, 2014
Rated 2 out of 5 by HonestAbe007 Close to UCLA Medical Center
I pickled this hotel because of it's close proximity to UCLA Med Center. Only 2 short blocks! Unfortunately my room was in need of refurbishing. There was mold in the shower and the carpeting in the room was rippled and not laying flat. Very hard to get a good night sleep because the room doors slam closed and make a lot of noise. The location to UCLA and Westwood is great so it would be worth it for the hotel to refurbish and freshen up. Then the $38 overnight parking might not hurt so bad!
July 15, 2014
Rated 3 out of 5 by Excelsior Aging Hipster Needs to Lose the Ponytail
Good location. Strong food and beverage operation...special kudos to the nighttime bartender weeknights in NineThirty. Poolside service could be a little less indifferent. Valet parking operation well managed.
The decor is tired. The hallway carpets always needed vacuuming, It looks a little morning after. Time to update the rooms and the public spaces.
August 4, 2014
Rated 5 out of 5 by SBCouple Staff was wonderful
We checked in fairly late after 8:00 p.m. on Saturday night. When I inquired about late checkout the front desk offered 4:00 p.m. We actually checked out around 3:30 but these extra few hours on Sunday allowed us to have wonderful "get away." We had brunch at the pool restaurant with the waterfall and spent a relaxing few hours by the pool on Sunday. This is actually the same hotel hours as if we had a 4:00 p.m. check in and a noon checkout but the time shift made all the difference in the world for an excellent stay. It was a pleasant surprise not to have to call down first thing in the morning to ask for the late checkout. This out of the ordinary courtesy will definitely convince us to stay there again AND recommend the W!
September 3, 2013
Rated 4 out of 5 by zdmf mostly good, some poor service
I like the W brand as a rule, and Westwood is one of the nicest as noise is not an issue.
The registration was easy and I was given a nice room. The AC needs another fan level as it was in the 90s and the room took a few hours to cool down.
My stay was mostly nice except.....curbside the valet made no move to help me with my bag and I had to drag it up about 12 stairs. Awkward.
And my 2nd day I spent 1.5 hours at the pool and was never greeted or asked if I wanted anything. The male server was very attentive to the party near me, 8 people, coming by, serving, clearing etc. This sends a really bad message to solo women about the hotels' attitude.
And pay for wi fi in the room? Come on.
Other than that, all was pretty good.
September 9, 2013
Rated 5 out of 5 by Aquaman Wonderful Service Wonderful Property
We stayed there last year and will stay there again next week. The staff was very friendly and welcoming.
December 7, 2011
Rated 5 out of 5 by SMF426 you cant beat it!
I just would never stay anywhere else in this part of town-- it is a great place
July 24, 2012
Rated 5 out of 5 by Tchad Incredible Birthday Weekend at W LA - Westwood
It was my wife's birthday and we stayed here with two other couples. The staff, hotel and surroundings were incredible. We felt very special and will always remember this weekend.
August 8, 2014
Rated 5 out of 5 by HandsomeDan Favorite W Hotel
This is my new favorite W hotel, and a great location in LA. Other Ws tend to be pretentious and sterile, but this property was quite welcoming and relaxing. The biggest difference between this hotel and other Ws are the guest rooms. They are warm and relaxing while remaining crisp and modern. Also, this is a very quiet hotel. On a busy weekend, I felt like I was the only guest because it was so quiet which says a lot of the quality of the building.
The staff could not have been nicer or more welcoming, and the location made it easy to get all over the city. It is a short drive to Beverly Hills, Hollywood, Santa Monica and Malibu. There good restaurants and shopping nearby, and you feel like you are in a neighborhood, not a city hotel.
January 13, 2014
Rated 5 out of 5 by WorldTraveler73 Lots of Nice Big Suites in a Chic Setting
Always love coming to this hotel when in Los Angeles. First, there are a very large number of nice sized suites at this hotel, so chances for a nice upgrade are very good. Secondly, it exudes a "Southern California Cool" atmosphere, especially with its bars, pool and cabanas. The location is superb in Westwood Village with its numerous restaurants, shops and nightlife, and is also in between Santa Monica and LAX on one side and Beverly Hills, Hollywood, Century City and Downtown on the other. Finally, service is usually very friendly and superb.
January 11, 2014
Rated 2 out of 5 by rustyboy The Hotel is dated and needs improvement
Feels dated, the hotel is dark, the carpet looks old and the rates are too high for what you get.
August 10, 2014
Rated 5 out of 5 by JonG1 ALWAYS GREAT
The "W" in Westwood is consistently the best hotel I stay with all the traveling I do around the U.S. The staff is always there to give great service, the rooms provide good comfort and the food is always great.
It's proximity to the LA is terrific.
KUDOs to the staff and management for maintaining this great hotel.
July 29, 2014
Rated 5 out of 5 by MsMichelle13red Refuse to stay anywhere else!
not only was our first stay in March AMAZING, every little detail, but we are staying again this month and due to fraudulent activity on my bank acct, I had to freeze it 2 days after submitting full payment for our upcoming stay. The hotel deducted the payment, the bank confirmed, prior to the freeze. Being completely paranoid, I called SPG to confirms the funds went through, the reservation was paid in full, and all was still well....not only did the SPG technician confirm through their system, she also called the hotel directly to confirm. IT IS PAID IN FULL as verfied by all sources, so there will be no problems with the reservation, check in, etc. WHEW! Cannot wait to arrive and relax in the splendor that is the W Westwood! :) Michelle
June 16, 2012