Rated 3 out of 5 by MrsH1966 Its ok.
The hotel is in a great location however they do gauge you with a 35 dollar fee for parking per night and 3.50 sales tax on top of it. Its an older hotel that doesnt have free wi-fi nor do they have any USB outlets for charging phones. Coffee at the pool was 5.40. They werent very helpful at the check in either. They didnt say anything about breakfast and where to go or if there even was any. I was there all weekend but still dont know. Also they didnt tell me I needed my key to use the elevators after 10 pm so I was stuck in there until someone came in and pressed my button. I was just starting to panick! The front desk didnt even tell me about the 35 dollar parking fee I saw the sign later.
April 22, 2013
Rated 2 out of 5 by toddr Disappointment
From the minute we stepped in, the experience was below standard. Our room was nor entirely clean, the pool was filthy, and the staff at the pool area was lazy and made us come to them.
I expect more from a hotel I stay in several times a quarter. What a shame.
March 31, 2013
Rated 5 out of 5 by Jack3770 The W Los Angeles Westwood is terrific!
My stay at the hotel was beyond my expectations! The staff was courteous and accommodating, my room was beautiful, comfortable, and meticulous, and the food at the restaurant was great. The hotel is also centrally located. An overall perfect place!
June 13, 2013
Rated 3 out of 5 by SandyD1028 Disappointed
We were disappointed in our stay by the poor service at the restaurant on Monday night and the poor service at the bar on both Monday and Tuesday night. The people were great but the service was very slow.
October 31, 2013
Rated 4 out of 5 by moviestu Hotell used to be great
I've stayed at this hotel multiple times and I'm sad to see the general decline of the property. Great location but it's getting tired and staff are getting tired as well. Not the great W experience it used to be.
October 30, 2012
Rated 5 out of 5 by WFan W Westwood
I am a regular at this hotel and its service never ceases to amaze me. Everyone is literally "at your service" and are extremely accommodating. I give special kudos to Jason, Candace and Alli at the front desk!
March 30, 2013
Rated 5 out of 5 by GregSnLA W Westwood
Staff was very attentive and took excellent care of me. Room service was very good and staff was very polite.
August 11, 2012
Rated 5 out of 5 by Patti117 My one away from home
I am lifetime platinum spending about 120 nights per year at Starwood properties- many of them at the W Westwood. I LOVE this hotel , great neighborhood close to everything , the rooms are HUGE and they do the best job in the country of upgrading platinum guests. The staff is awesome - calling you by name, they are attentive but not intrusive and always there quickly when you need them. If you decide to "dine in" the food choices are great 930, the backyard or room service - all terrific. AND they have great coffee - a personal must for me. There's also a Bliss spa - see Amy for a shellac mani.. Give this property a try next time you are in LA.
May 9, 2013
Rated 5 out of 5 by deena126 Great location
Centrally located, very nice hotel
June 30, 2013
Rated 5 out of 5 by JoeV Solid Property
Met and exceeded expectations
April 22, 2012
Rated 5 out of 5 by Mario74 the W in Westwood is great
I enjoy staying and it is the only hotel that i book in la.
May 2, 2014
Rated 5 out of 5 by SteadyAT Nice room
First time at this property. Although I had to wait for it (as the room was not yet ready at 2pm), I was given a Platinum upgrade to a larger room - Thank you!
The room was nicely set up with a work area, a living room, and a separate bedroom. The layout and amenities are as you'd expect from the W brand - very nice!
Only caution is if you face the street, traffic and people at the front of the hotel can be noisy. I could hear noise despite being on the 10th floor. I discovered that one of the double paned windows had been left open, and closing it certainly helped. but in future, I'd request a room that faces a different direction.
October 14, 2013
Rated 5 out of 5 by Cameo Ultra-chic, place to be with a great bellmen
A few friends and I decided to travel to see a football game against the USC Trojans and a buddy and I decided to split a room at the W. Unfortunately, our travel arrangements had him arriving earlier than me and the room was booked in my name. I called the hotel and made sure he would be able to check in and they put his name on the reservation as well, so he could. When I arrived at the hotel, they could not find my reservation and when I explained what I asked for, they found his name in the reservation and got me a key to the room. However, I stayed an extra day to visit relatives, so I didn't want him to have to pay for my extra day, so I ensured the front desk had my card on file for the room and incidentals - what my friend and I agreed to before the trip. When I got the bill I saw the room being charged to his card. I had the front desk change the charge, but when he got his credit card statement, he had been charged for the room. I, too, had been charged for the room. The charge was quickly removed from his card, but not what I would expect from a W.
Enough about the problems, let's get to the good stuff. Amazing bell staff. Always opening doors, asking if I need directions, offering bottled water and starting small talk. Great lobby, comfortable, chic decor. The room was perfect. Plenty of lighting and outlets for gadgets. The couch was comfortable as were the beds. The bathroom was big enough to move around, although I wish there were a door for the toilet area. I will easily be back next year for a game versus nearby UCLA.
December 15, 2011
Rated 5 out of 5 by doc702 Wow, what a stay!
I recently returned to the W Westwood - it had been about a year since my last stay and it was just as wonderful as I remember. Gabriel at the Welcome Desk was attentive to my needs at check in. Priscilla remembered my concierge preferences from previous stays and Fabian was ready with the Acura courtesy vehicle. Even when I checked out, I was appreciative of the accommodating staff, when Joseph provided me with tea at an early hour, as there was already freshly-brewed coffee waiting for anyone in need. What a great place! I've already planned my return in a few months - not soon enough! It's a great hotel for anyone visiting UCLA.
August 19, 2013
Rated 3 out of 5 by SteveBio This hotel needs to get their act together
I had two major complaints about the hotel:
1) I tried to report that I had left two dress shirts in my room and was unable to do so. That was extremely frustrating. Moreover, I don't think it was honest that the hotel didn't inform me that I had accidentally left behind two expensive shirts.
2) The facilities of the hotel were totally disrupted by a TV shooting. This impacted parking and restaurant/bar availability.
As a result, I will not stay at this hotel again unless I hear better reports, especially given the number of other hotel options that I have available nearby.
March 15, 2014
Rated 4 out of 5 by Lole83 Great location and pool
W hotels are generally very good. The staff at this hotel in check-in counters is very mediocre. Our whole group just joked all the way through about how they were aspiring actors looking down on their job responsibilities as they are better than that. Every request made to them was handled as if they were doing us a favor. Quite a different experience from staff at W Madrid, Barcelona or Vieques
April 17, 2014
Rated 5 out of 5 by KirkW Staycation
I decided to take a little staycation and checked in to the W. Was greeted by a very polite & professional Valet and bell staff as well as the front desk personnel. Our room was spacious, comfortable and CLEAN!!!!
The pool was a very a relaxing environment with a terrific service staff.
I was fortunate to meet the food and beverage director who recommended a restaurant that made the evening unbelievable! All in all the W is a great hotel. I will be back soon :)
April 11, 2014
Rated 5 out of 5 by KR2013 You can't go wrong with this place
Friendly staff, well maintained property, and spacious rooms. Dining options offer something for everyone from the poolside restaurant to the upscale NInethirty. I stayed at this hotel regularly for over a year due to work and have always been pleased with my room and the property.
April 21, 2014
Rated 5 out of 5 by SMF426 a great place!
I stay there often on business but this time had my family.they just bend over backwards. the staff does allthey can and btw the food is great if you want to enjoy an easy meal in a hotel. athe rooms are a bit funky but that is part opf the charm. this is my first choice in this partt of town always
January 1, 2012
Rated 5 out of 5 by Lahaina96761 Undoubtedly A Gem Of A Hotel With Services Beyond Comparison
From our early arrival to departure five nights later, we were well-taken care of. While our stay was for medical purposes, we found the amenities and services impeccable. We enjoyed dining at NineThirty and The Backyard, in addition to trying restaurants along Westwood Blvd. The hotel's convenient location with easy access to Cedar-Sinai / Pain & Healing Institute was most helpful too. Lori at the executive office and DJ at the valet went above and beyond in making our stay most comfortable.
March 31, 2014
Rated 4 out of 5 by Matteo925 Great hotel, nice/quiet location
Booked a Fabulous suite which was terrific, great living room, bed and bathroom. Everything was working and clean. The pool area- while a nice atmosphere- was extremely small. We attempted to use the afternoon we arrived but there was no seating available (keep in mind it was Labor day). Grabbed a drink at the bar there, but service was not friendly: "do you have Stella?" "if it's not on the menu you're holding we wouldn't have it!" Ouch!
Overall though, nice hotel, great rooms, good location for walking around downtown. Valet is a bit pricey at $38, but I would stay again if you need to be in that area.
September 5, 2012
Rated 5 out of 5 by lynneinlr Very Nice Hotel
The staff at this hotel could not be more friendly and helpful! From the front desk, to the bellmen, I had a great experience. The bell staff in particular were great. We were upgraded to a better room at check in. Our suite was well appointed, clean and stylish. The hotel is located very close to UCLA. It is great to be treated so well by all hotel staff.
April 7, 2014
Rated 4 out of 5 by walker27 Convenient for visiting UCLA/Hollywood
Even for those who do not have cars in LA, this hotel is convenient for visiting UCLA (walking distance) and Hollywood (a single bus ride away)
April 14, 2014
Rated 5 out of 5 by TravellingCrux Great hotel in a beautiful location
Just as I've come to expect, this W hotel is top notch with its customer service. Staff was polite, helpful and accommodating. Room was very spacious, with a living room and a bedroom in my suite over looking the pool. My only two gripes are very minor: 1. I wish the window could open because I really wanted to smell the fresh air 2. The shower was a little finicky with the temperature (either really hot or really cold) but other than those two things I LOVED my stay here and will definitely return next time I'm in LA!
March 12, 2014
Rated 5 out of 5 by Karal Excellent service
We loved the W and the rooms are wonderful. We arrived early due to an early flight and Cynthia at the Front Desk was exceptional. We order room room service and took a nap since we had a big weekend planned. Everyone was professional and accommodating from check in to check out. Thank you.
April 8, 2014
Rated 5 out of 5 by oliver22 excellent hotel
a really beautiful hotel. the rooms are huge and are extremely comfortable. the staff at the front desk could not be any more friendly and helpful. I had to extend my stay twice while I was there and they managed to make it so that I could stay in the room I was originally in and got me a great rate. the only negative is that the staff in the Backyard pool and bar is extremely slow. the bartenders are all friendly and personable but expect to wait at least ten minutes before you get your first drink. it's obvious they're understaffed back there. looking forward to my next stay here in two weeks.
June 26, 2012
Rated 4 out of 5 by sherburr Love the simplicity
We transferred our LA accommodation allegiance from one of your competitors last year and were still delighted we did with this recent stay. There is an edgy elegance about your Westwood facility that suits us and we look forward to more of such in the future. We were startled, however, by a dramatic slip in the food quality at the poolside restaurant. What we recalled as being quite satisfying from the summer of 2012 paled this past weekend. Our Friday evening meal of tomato soup and a shared pizza was bland and unremarkable. This was not reflected in the fine service we received that evening. I would like to mention several superb staff members we encountered: Britton, Ariel, Adam, and Robert.
May 28, 2013
Rated 1 out of 5 by newspgmemeber I will NOT return to that property any more!
People do not treat you nice if you do not have a higher status. I was assigned a room nearby the elevator. I was waken up by the noise from the lobby every single hour during the night stay!
The heat system in that building was down, not fixed on time. I complained and called the front desk four times! half an hour later, someone came in and brought a chaep heater to my room. He knew it has been a issue not been solved yet. At least, the heater is working, but I am paying $300 per night to bear the noise with a cheap little heater working in my room.
Parking area is really unconvient if you drive from the other side of the tiny road.
The building is really old, room windows are dirty.
I will NOT return to this property any more! This is the worst W I have ever stayed!
March 7, 2014
Rated 4 out of 5 by Lori49 One item needs to be addressed...
Wherever there is a W Hotel location in my travels, I always choose to stay there. Because my daughter attends UCLA, I always stay at the W Westwood. Everything is usually excellent accept for 2 items this weekend. We only called maintenance about one of the items but it did not solve the issue.
1) Poor shower pressure. Maintenance tried to increase the flow of water but did not help the pressure.
2) We stayed in the PH Suite. The AC only cooled the living room. Both Bedrooms were blowing warm air especially in the evening. We even tried to keep all the bedroom doors open so as to increase the flow of cool air from the Living Room to the bedrooms with no success. You may want to look into that....
May 24, 2012
Rated 5 out of 5 by LUFCForever Magical Memories
I just wanted to say a big thank you to the whole staff of the W Los Angeles who gave me, my wife and daughter the most amazing time during our recent stay at the hotel. From the moment we walked in to be greeted by Poe and Carrie at the front desk, we knew we were in good hands. The (upgraded) room was absolutely fabulous and the service as good as anything I've experienced in the many luxury hotels I've been fortunate to visit around the world. My wife was particularly moved by the glorious orchids all around the building which we learned were refreshed each day. Alfredo, the hotel's charming Head of Operations took time out to chat with us and ask if there was anything else we might need. The bar staff at Backyard, especially Ria, were really great and we just can't thank you all enough for helping us to make some magical memories. We all really really hope we can find an excuse to come back very soon. Thanks to you all at the W.
March 5, 2013