Rated 4 out of 5 by jeff spectacular
i had never stayed at a w before, but heard great things and had high expectations. this hotel did not disappoint. nice lobby, pleasant staff. was upgraded to a corner suite on the top floor with a connecting room; this was nice since I reserved two rooms. the suite was unbelievable, with many amenities that I have never seen before in a hotel room. this hotel will be at the top of my list next time in seattle.
August 11, 2014
Rated 2 out of 5 by Mcontreras36 A few problems with this hotel
Room wan't ready at checkin. Front desk agents seemed frantic with a busy saturday night. Room was dirty and needed dusting. Found a dirty q-tip on the floor in front of the bed. Counter in bath room was scratched and not wiped down properly. Door handle in bath room was falling off.
April 28, 2014
Rated 2 out of 5 by DeniseB123 Room for improvement
I travel frequently for business. It is rare that I find the layout of a hotel as poorly thought out as this one. The lobby area is too small to accommodate a large group that was departing as I was arriving. Also, there was no easy access to the restaurant at the ground floor level when you have luggage with you as the elevators do not stop there. On top of that the hotel restaurant doesn't open until 6:30 and the room service's first delivery time is 6:15-6:45 so for those with an early morning meeting there is no easy way to get breakfast. The restaurant had delicious food but was also very expensive. The hotel staff was friendly and helpful but their check-in computers were not all working so check-in was slow and frustrating for the staff and the guests. Also, if you want a room with two doubles, you can't get an upgraded room. Not sure why. All in all, not my top hotel experience. I expect more from a W.
August 5, 2012
Rated 1 out of 5 by Guest158 Change name to Motel 6
Arrive the evening and you cannot park here. Valet parking? A joke. Park your car in the Overflow garage and good luck if you have difficulty finding it or the hotel afterwards.
At the front desk the staff could care less about your elite status.
With no disclosure of the lack of parking facilities this hotel is a true bait and switch institution.
May 12, 2012
Rated 5 out of 5 by FrequentTraveler13 BEAUTIFUL HOTEL
Lovely hotel. I stayed in a beautiful corner suite. Property has great SPG recognition. The location in downtown is beautiful. Lobby has great ambiance. Friendly staff. Close proximity to train station which will take you straight to SEATAC airport. I recommend this property if you are in Seattle.My most favorite SPG property in the Evergreen State.
March 19, 2013
Rated 5 out of 5 by Mykl "W"onderful !!!
"W"hile in Seattle I got engaged and once the Staff got wind of it they made us feel like part of the Family! A surprise delivery from the Hotel included champaign and wonderful desserts which we enjoyed as part of our celebration of love !
Thank you so much for enhancing our "W"onderful Seattle experience and we may be back for the honeymoon !!!
October 7, 2013
Rated 2 out of 5 by JPKB Many on the Staff are Rude
I really don't need attitude from the staff anywhere I stay and I got tons of it as did my nephew who also was staying at this property. They seem to be mistaking putting on airs and acting arrogant with good service. This definitely isn't a Four Seasons.
The Valet Staff is particularly rude.
The bed was so worn out it was caved in.
April 29, 2013
Rated 2 out of 5 by Joey80 Staff were unhelpful
I have stayed at a number of W Hotels and I felt the Seattle hotel let the Brand down. It didn't have a WOW factor and the rooms were what I would expect in a reasonably good 3 star hotel. The biggest downside was the staff - I have previously found W staff to be upbeat and happy and very helpful. The opposite was true in Seattle.
November 5, 2013
Rated 2 out of 5 by mkmn needs some attention
On arrival the parking garage was full- attendant said to go to another facility.. perhaps they could have offered to valet? Check in was a zoo. Room had marks on walls, dirty mirror.. DVD player didnt work. The staff was very good and tried to make it as good a stay as it could be.. Hotel needs "spiffing up"..
December 12, 2012
Rated 5 out of 5 by LadyRaRa Great hotel!
W Seattle is a great place to stay when visiting Seattle! The lobby bar is perfect for meeting up with friends in an atmosphere that does not have the typical "hotel bar" feel. The service provided was genuine and not forced. My only suggestion is better hair dryers in the rooms...much better hair dryers.
November 4, 2013
Rated 2 out of 5 by BusinessTraveler Service is terrible
The service at this hotel is terrible. The rooms are decent. Really, the best part about this hotel is that the beds are comfortable.
I went to the gym (3 stars - functional but not anything great) and decided to order room service: steamed vegetables and soup. They brought me my food - just the vegetables. I mentioned that I also ordered a soup and the guy was very nice and said he would bring it right up. 40 minutes later he brought me my soup. After he left, I realized he didn't bring me a spoon. I had a fork and knife... no spoon for the soup. I called the front desk and asked for a spoon and the lady said, unapologetically, that they would bring one right up. 45 minutes later.... still waiting for that spoon. I'm guessing it isn't coming. At the very least they better reimburse my meal.
I will not stay here again. It could have been rookie night with the service staff, but the bad service experience was just icing on the cake. There is nothing about this hotel I would recommend.
March 12, 2013
Rated 3 out of 5 by friend42 Three issues
The hotel is fine, in general, but I have three problems with it. The wi-fi signal is not strong enough so that it is difficult to pick up and sign on. I gave up and used my data plan. For the female traveler, the tiny hair-drier and the absence of a wall-mounted make-up mirror are negatives.
November 17, 2012
Rated 2 out of 5 by jaro Excellent location, room not "fabulous"
Plus: central location, good food and drinks
Minus: cant open the window, old bathroom design, no free wifi, no swimming pool, waiters are so slow that to have a breakfast it takes an hour, sometimes a dumb receptionist at the desk, dont knowing the city at all
May 10, 2013
Rated 2 out of 5 by business25 Be wary of what room you get
never allow them to put you on room 512. Horrible room with all floor to ceiling windows facing cars in the parking garage. You can not even open the blinds or someone is staring you in the face.
Paid mega dollars for this room which should be half price
May 3, 2013
Rated 1 out of 5 by kphillips800 this hotel was horrible no ambience or service
From point if check in where no one told me I was going to have to pay 52 dollars to go find my own parking on the street. They knew it was my anniversary too. Bellmen just chatted and ignored ss we pukked up. Overcrowded lipstick on a pig.
April 29, 2013
Rated 5 out of 5 by princessD The W in Seattle
The staff and rooms were great. I have to say these were some of the best front desk staff I have ever encountered. Sincere about wanting to make sure we were happy .the W is my favourite Starwood hotel in Seattle.
September 7, 2013
Rated 3 out of 5 by SeattleBoys14 This W is mediocre
I think this W needs updating, especially given the price. Great location and staff - as always. Go SPG.
August 13, 2014
Rated 5 out of 5 by Hendobear18 excellent
The hotel was in a prime downtown location. Valet was always courteous, my room was spotless and the staff were friendly and accommodating. I couldn't have asked for more in my awesome stay.
August 12, 2014
Rated 5 out of 5 by Gold4star The W is Great for Business Travelers
I arrived exhausted. Late flight, horrible weather in Denver, dinner meeting in 20 minutes and a wonderful greeting even before I got out of the taxi. The hospitality never ended. My room was perfect with a place to work, a place to relax, a great space and a view of Puget Sound. Made me happy as a clam!
August 9, 2014
Rated 3 out of 5 by KatSteve Just OK
Good location. Shower has minimal water pressure. Found some random long hairs on the desk. Just OK. I find W hotels to be very hit or miss. This location was just OK.
December 31, 2012
Rated 5 out of 5 by TXGirl Great location
This hotel was undergoing renovations during my stay, but the room was spacious and comfortable and the staff very attentive. I will definitely stay here again.
December 16, 2011
Rated 2 out of 5 by Dorsey Not the W experience
If you are accustomed to the W experience, this hotel is not for you. I have travelled all over the country and enjoyed this brand....until i stayed in Seattle.
December 19, 2012
Rated 3 out of 5 by RLHSFO71 Needs a refurbishment
This hotel is fine.... The staff are nice and it's clean. The hotel, however, has not been renovated in years and frankly it's looking very worn out and dated.
February 11, 2012
Rated 2 out of 5 by Zeke33 Disappointed
The walls of the room were scuffed and dirty and the bathroom was tiny. The water pressure was pathetic and the lobby was a mess.
March 12, 2012
Rated 3 out of 5 by Nothappy11111 Would not stay here again.
I was very disappointed. They messed up our reservation name, no parking, I had to go to a computer and prove I had reservations.
December 12, 2012
Rated 5 out of 5 by AShirazi Excellent location and modern facilities
We stayed for our 1-year anniversary and would go back again and again. First time in Seattle, very cool city and hotel!
June 12, 2012
Rated 2 out of 5 by Maria12 SPG Standards are Higher
Having stayed in other W hotels and other SPG hotels I had higher expectations. Sorry to say they were not met.
September 19, 2013
Rated 5 out of 5 by saguro Excellent service and attention to detail
We very much enjoyed the restaurant. The food was creative, fresh, and well prepared.
July 20, 2012
Rated 3 out of 5 by TheChris4 Some great features but wasn't very family friendly
The posh, contemporary decor of this hotel was very cool indeed and the Staff was second to none. However, our room was quite small, very small refrigerator and the air conditioning worked marginally. I had to ask for a fan. There was only a small work out room with No pool and no spa area. We were told that we had to go to other hotels that they partnered with to have access to those facilities. There was no breakfast or even a continental breakfast offered, only coffee.
July 29, 2014
Rated 5 out of 5 by SeaJack23 Great Time Here
Great location, wonderful staff, nice rooms
August 15, 2012