Rated 5 out of 5 by Jennifer72 San Diego W has superb staff!
My daughter and I stayed at the SD - W during the last few days of spring break - a mommy/daughter trip. I have to mention the incredible staff at the W, that made our stay fantastic. Firstly, Vanessa at the check in desk, is an asset to your organization. She was so incredibly helpful and friendly. My daughter could not wait to see her at the end of our days touring SD. Thank you Vanessa for everything. Secondly, Denyse and Jasmine in Kelvin, both of you made our breakfasts enjoyable, your service and attitudes made us smile. I only have one concern, and it was our bathroom in our room. Funny septic smell at times, as well as the fan which is connected to the lighting was not operating properly at times. Otherwise, we loved the SD W and would stay there again!
April 3, 2013
Rated 2 out of 5 by xphoria J Carroll
This property seems to be declining in appearance and customer satisfaction. I'm a Platinum SPG member and travel a lot and I no what should be expected. Room had a problem with a terrible smell of sulfur water coming from the shower and lots of wear in the baseboard of the bathroom and throughout the room. Elevator to the rooms had food on the floor and smelled disgusting. As a Platinum SPG member and well traveled within SPG properties I'm disappointed in the customer service and overall appearance of this property.
May 28, 2013
Rated 3 out of 5 by Deaniek Interesting place
The staff greeting was pleasant but the hotel staffing is loud with joking in the lobby. Food service in the restaurant is slow and sloppy. Ther roof top bar is especially nice and cocktails while excellent are expensive.
November 12, 2013
Rated 4 out of 5 by LarRus some added attention
... might be given to 1st time" guests who are not familiar with the property, exlaining the "living room", "Wet", "Rooftop- bar" etc. Could not figure out where to hang the towel prior to taking a shower so it was accessible (?) little things like this and helping the guest better understand/appreciate the property would go a long way in customer service and satisfaction. You ahve a great property; it owuld have been stellar with a little more attention to detail.
September 19, 2013
Rated 2 out of 5 by crea 2 night stay
room assigned on the 12 th flr had stained / dirty carpet that you couldnt avoid , bathroom mirror light did not work ..after notifying front desk we were moved to 1318 which was cleaner but LCD TV failed , bathrm mirror light failed ( same as 12 th flr ) , the "Wondeful " room looks like a well used dorm room and you need a wench motor to pull the blinds..
aftercheck out an extra $70 tacked on the bill for Valet and didnt use....if you want to offer value to your customers these are items you should consider
July 31, 2012
Rated 5 out of 5 by Phi44 Great Service from Catering!
The lovely Danielle was in charge of our conference catering. The first day I was there I asked her about special options for meals, as I am allergic to the entire world including wheat, corn, nuts, melon and soy.
She went above and beyond to make sure I had separate fruit dishes that hadn't been mixed with melons, on the day we had quiche I got a separate plate of scrambled eggs, the list goes on. She and your whole staff were awesome to work with and I am so grateful for the extra mile service!
May 20, 2013
Rated 2 out of 5 by Jackie98 Not as luxurious as I would have thought
I stayed at the W Hotel in Gaslamp for New Years Eve. The hotel itself was fine and the rooms were fine, but not for the price, which I feel overcharged for. The first and main problem is that the bathroom shower sprays water all over the floor because there are no doors on the shower. I am all about modern design but FUNCTIONAL modern - not slip on the floor because the shower is stupid modern.
Also they had coffee in the lobby only one day, and NO COFEE MAKER in the rooms? Hello? We need coffee.
January 10, 2013
Rated 2 out of 5 by Prof858 Worst Customer Service
The W Hotel has always been a favorite of mine until recently when the hotel refused to address my issue regarding incorrect charges made to my account. I was told via phone that someone at the W would contact me to rectify this situation within 48 hours of my initial contact but did not hear anything until I tried again (after the 48 hour period) and even then the representative was not helpful at all. I feel this level of guest rapport is unacceptable for a 4-5 star hotel like the W.
June 5, 2012
Rated 5 out of 5 by Porto5000 Nice Stay!
The W is a nice hotel with a cool atmosphere. It's conveniently located where it's just a short walk to plenty of hot spots. The staff is very friendly and attentive. The rooms are a bit Ikea dorm room sheik in terms of how they are decorated but are kept clean and have comfy beds. The restaurant there is quite expensive fortunately the food is good quality and well made. The rooftop bar is really nice and so is the pool (albeit small). Overall quite nice and would stay there again.
May 7, 2013
Rated 4 out of 5 by Starwould Three day weekend
First of all the city views from our room were incredible. The rooftop bar was incredibly fun. We lounged on the sunning bed and dipped on the pool from time to time to cool off. The staff is very friendly and helpful. Especially our waiters and waitresses. We danced the nights away to a great mix of high energy favorites as well as newer more modern dance beats. Overall, our visit was everything we were looking for. Exciting and relaxing. We loved it and we ll be back again.
May 28, 2013
Rated 4 out of 5 by ANHRAL Nice Stay
Had a very nice stay here. The staff took great care in making sure I got what I needed, including a last minute shipment of business cards and a stress-free fix to a booking mix-up (not the hotel's fault). Also provided great service at the bars and restaurants. The only thing I will say is I look forward to a nice bubble bath when I'm traveling, and my room only had a shower. The shower was wide open on one side, which was a bit uncomfortable and caused a huge mess.
May 20, 2013
Rated 4 out of 5 by mintgirl All good except check in
Had a lovely 2 day stay with the exception of the check in. First there was a line at 9:00pm on a Tuesday. Then they didn't have the room I had prepaid for in November. After discussion at the front desk, I went up to my room and 20 minutes late got a call that they had a "cancellation". a cancellation? I checked in at 9:00pm. I find it hard to believe they had a cancellation 20 minutes later. But the rest of the stay was fine. Everything I expect at a W Hotel.
March 1, 2013
Rated 4 out of 5 by Sue15 Best 2 Thk It Over
Front Desk Staff were so woeful and indept! Flew in morning from DC to LA, then drive from LA to SD. And yet, they put me a Gold Level member to a room next to elevator thinking the guest need NOT to have quiet and rest.
Staff never reocgnized the Starwood status, thanked for your business, never mentioned my profile (which says high floor, quiet, etc.), while the hotel has plenty of rooms available.
Checked in around 3pm so not last minute and ample rooms.
January 19, 2013
Rated 4 out of 5 by vuky Our 'w' stay
The 'W' is a great hotel, perfect location for walking to little Italy or the Gas lamp District. The rooms are very comfortable, and the option to not have daily maid service is great for eco friendly guests like ourselves.
The one compliment is the constant, extremely too loud music that plays in the lobby, the pool area, the second floor bar and in the elevator as one travels up to our room. Turn it down, try some other sounds and quiet it down some.
May 7, 2013
Rated 5 out of 5 by PaulF1 Exceptional Hotel with Exceptional Service
The W San Diego stands out as a home away from home. It feels like a small boutique hotel despite it being a 19 story high rise. From the moment I checked in to the moment I checked out, the service was exceptional. The food and beverage team, in particular, really stood out. The menu options were creative and the staff was more than willing to customize to support my healthy diet. I was here on business but will definitely return for a vacation.
January 23, 2013
Rated 5 out of 5 by EW1063 Nice Job, People
Had an excellent stay at The W San Diego over the weekend. The night desk/manager and head of security were very accommodating considering I brought along an eccentric friend with PTSD who kind of push the limits of acceptable behavior. Great pool party as usual, the room was comfy and the staff were very helpful with everything from valet and directions to making change. Thanks again for everything.
July 16, 2013
Rated 5 out of 5 by DixieNP LOVE THE W
I cannot think of anything better than staying at the W! The staff was wonderful, the room perfect, the bed is Heavenly and I just love everything about it!
October 16, 2013
Rated 4 out of 5 by Fina This hotel was very clean and quiet
This hotel was ok. The pics of the hotel are not what we really saw. I thought it would be very elegant and it was nice but not elegant. I was disappointed because it had NO coffee maker and no fridge in the room.There was a fridge filled with snacks that were offered by the hotel but we tend to bring our own drinks and we ad that we did bring our coolers.
August 26, 2013
Rated 3 out of 5 by DFP11 Not Up to Standard
The staff at the front desk was great. The service at the upstairs bar were rude and complete jerks. The waitress and bartenders looked miserable, like they wanted to be anywhere else on the planet besides work. The pool was small and dirty, the fitness center was small and limited. The room was not clean. The carpet had tons of strains and the furniture was beat up.
July 31, 2013
Rated 1 out of 5 by Ryan24 Bad Stay in San Diego
Have never been treated so rude when checking in to a hotel. There was an error with my reservation and Alfonso at the front desk did nothing short of making me feel like I was not welcome. 4 of us ended up staying in a room with 1 king bed - because it was a prepaid room and we were not giving ANY options. I've loved staying at W hotels before but will probably never stay at one again.
February 11, 2013
Rated 4 out of 5 by Mackbodybuilder This Hotel Welcomed Our Dog!
We were attracted to this hotel because of its website ads that welcomed your pet. We brought our 12 pound chihuahua mix, who is a member of our all male family, and was made to feel comfortable with him in KELVIN, the nice restaurant, the rooftop bar, and the lobby lounge. When we arrived at 4PM, we had to wait a half hour for our room to be readied, and then it took them 90 more minutes to bring up the dog bed and bowl with treats as promised, but other than that, all else was great. The employees were wonderful...all of them! The fitness center is all cardio with just some free weights on the side and was overrun with teenagers when we were there...we would have liked more workout equipment or a discount referral to a close local full service gym. The restaurant food and service were excellent, as was the rooftop bar, and the lobby bar. I would recommend this beautiful hotel to anyone, especially good dog owners!
July 6, 2013
Rated 2 out of 5 by Campbell99 Dirty and unorganized
Where to start... came in with a large bachelorette party and none of our rooms were available. Had to wait a couple hours. Every other room in my party received some form of comp, but not me.
Once there, the hotel was filthy. Every floor I was on, every room I was in was stained and disgusting. My room was clean, but again I would never go barefoot in that place.
July 1, 2013
Rated 4 out of 5 by RebeccaRaj Nice experience at this W
This W lacks some of the features I am used to and have come to expect from W hotels. I missed having the option of 24 hour room service. I also wished there was a Bliss spa on site.
October 1, 2013
Rated 1 out of 5 by CK59 W San Diego
I have stayed in several W Hotels, so didn't hesitate to book this hotel when I made plans to attend a conference in San Diego. Unfortunately, I was extremely disappointed. This hotel was really run down and my room wasn't clean....carpet extremely stained, not typical of other W hotels. The staff, however was outstanding. If I hadn't prepaid my room, I would have checked out.
January 25, 2013
Rated 4 out of 5 by Anonymous79 Excellent Service, Clean, Okay Location
I was really impressed by the service - the staff was very friendly and helpful. The hotel was very clean from the public areas to the rooms. It felt very new. The location is the only downside - there's not much in the immediate blocks surrounding the hotel particularly on the weekends since it is downtown. I would totally recommend staying here.
July 17, 2013
Rated 5 out of 5 by eggstone nice hotel, clean and simple
This hotel is nice and clean, but a little bit too simple. For example, there is no fridge nor coffee maker. Nevertheless, the bed is comfortable, and I enjoyed the stay. I stayed five nights, and the first night is a bit noisy. Not sure if it's the guest next door watching olympics or the outside. But the remaining days are quieter. Overall, it's a good place to stay.
August 5, 2012
Rated 4 out of 5 by CT29 nice experience
Everything at this hotel was great except the odd parking situation. The pool really needs to be remodeled, the mirrors are really tacky and it really doesn't suit the hotel. We got a great upgrade to a suite for our anniversary and that was a lovely touch. Probably wouldn't stay here again but it was a nice hotel. To much of a club vibe going on in the evenings.
September 26, 2012
Rated 4 out of 5 by MelW below expectations for W hotels
so, overall this is still a good hotel with a great downstairs bar, luxurious bed, and gym as expected. the cleaning staff was very friendly and the room service delivery person was also very nice. however, other than my original greeting by front desk (she was VERY nice and recognized my status) i more often than not was not acknowledged by front door staff, and not once beyond check in was i acknowledged by the desk. just a simple "hello" or "good morning" would have sufficed-the same greeting i and other guests would exchange with each other every day were not done by the staff. secondly and maybe more important is that the carpet in the room was almost to the point of being filthy and the shower flooded the floor every time i used it. i guess it's bc it was a handicapped room the shower was different. so i had to sop up the floor twice a day and was not able to green the towels bc they had been used to soak up all the water.
May 2, 2013
Rated 4 out of 5 by MCRizzle Unique hotel in good location
Hotel was quiet and the room was lovely. The shower was a bit strange with only a half door, but I loved the rainfall shower head. We enjoyed our stay. The room was clean. The carpet needed some updating, but other than that the room was modern. All staff we encountered were friendly and provided excellent service.
July 29, 2013
Rated 4 out of 5 by Traveller Wonderful Room is great
The design of the room and furniture in the room is wonderful, clean, comfortable and well maintained. The atmosphere in the lobby and facility is great. Concierge service is great and very welcoming to us. The only thing we would call out is the overall SPG recognition can be improved and do not feel as welcome every time when we return to hotel.
February 17, 2013