Rated 5 out of 5 by hockeyplayer007 WOW
Stayed here for the second time as part of a pre- cruise night in FL. We loved this hotel so much the first time we were here we had to book it again. This time we selected a Cool Corner Suite for our pre cruise and seven year anniversary and were WOW'ed by Francesca when she checked us in, told us she had surprise for us and took us to our incredibly appointed WOW suite. What a room. The W Fort Lauderdale has never disappointed us and we can not wait to come back. In fact we were a little disappointed to find out that our trip this November leaves from Miami. One more thing, don't miss the Acura MDX experience. After taking it to the cruise port for the second time. we bought a 2013 MDX last January. Don't miss the W. Its the best
July 16, 2013
Rated 1 out of 5 by Familygirl2013 This hotel is too dark
The W Fort Lauderdale is too cool for itself. The lighting within the entire hotel, including the hotel room,is so low you can hardly see yourself. And my teenagers felt the same way! The pool table area and connecting bar area were dark, but okay. No TV's in the hotel except for your hotel room so if you are with a group and want to watch a sporting event, you will be advised by staff to go to another hotel. That is what happened to us during Sunday football. The public bathrooms within the hotel need some attention. I would not return to this hotel.
December 31, 2013
Rated 5 out of 5 by Jay22 Excellent Property
Stayed here for several days of business meetings in the area, which proved to be a excellent choice. This will be my first SPG pick when returning to the area for either work or play.
The hotel staff I encountered were all exceptional, outgoing, and well-trained. Good systems seem to be in place. All service delivery needs were prompt and exacting (including valet). This hotel was ship shape and a standout in the W brand.
Although I didn't have time for the beach, it was nice that the staff checked in the evenings to see if I needed extra towels.
Amazing room upgrade - to a condo. I didn't want to leave. The hotel design is great and in tune with the oceanside setting - like a really nice beachhouse. Can you find the labyrinth garden?
March 10, 2012
Rated 5 out of 5 by AlyssaK Impeccable Service
I have been coming to Ft Lauderdale for the past 5 years (girls trips) and I always stay at W Fort Lauderdale. Not only is this hotel beautiful, service is TOP NOTCH. I decided to bring my girlfriend to Ft. Lauderdale on a girls trip to celebrate her divorce (this is her 1st time staying at W Ft Lauderdale). I had mentioned prior to coming to the hotel that we were coming to celebrate my friends' divorce and the Director of Guest Experience did everything he could to make sure that our stay was special and memorable and IT WAS! ALL the staff members are extremely professional and warm and they will make you are treated like a VIP no matter who you are. This is one of my 'to go' places for my annual girls trip and I highly recommend this place!
October 13, 2014
Rated 2 out of 5 by Macwor Very tired property...
A little tired for a W. Was upgraded, but to a very small residential suite - could not find any samples of pictures showing this style room. All furniture and upholstery is dated and worn - with stains on most and tethered fabric on all outside furniture and scratches on most inside furniture. Poolside was a zoo, and given the money they are probably making, I understand why they would not do any upgrades. But the place was just dirty and old - broken furniture, tethered umbrellas, cabanas were grossly dirty - found two used band aids in mine. Staff all seemed exhausted and lazy. Asked for a couple of minor things and the pool staff were literally making up lies to not have to help me. "Oh, only the big cabanas get a fridge." "Then why do three of the smaller ones have one." "Oh, because they were requested." "You, in fact, less than ten minutes ago offered one of those very cabanas to me." Just pure laziness, unfriendly service. The maids cart was visible in the hallway in tower 2 for four days. No attention to service, cleanliness, just desire to rake in cash. If you like Spring Break crowds, go here.
August 31, 2014
Rated 5 out of 5 by WDISSAPOINTMENT NEAR PERFECT EXPERIENCE
As a member of SPG since 1991 and a faithful customer of W Hotels in New York, London, Chicago, and elsewhere, and someone who rarely takes the time to write reviews, I wanted to go out of my way to mention how great my experience was at W Fort Lauderdale. SPG Platinum recognition was great, with a very nice room upgrade but far more important was the outstanding, welcoming service from everyone we encountered at this W. The only complaint was the confusion related to a late 2pm checkout I was assured, but then charged for. (charges were reversed, but only after I noticed it and complained) Otherwise, this was a stunning W experience and when compared to the rare, negative W experience at W South Beach on this same trip, it seemed even more amazing. Great job!
July 24, 2012
Rated 4 out of 5 by CSM84 Beautiful facility, not much from f&b
The hotel was amazing and check in was a breeze. The front desk and bell staff are awesome. They even communicated that one of their two pools would be under construction BEFORE I arrived, it made a huge difference to know, and the second pool was equally as impressive. Their restaurant staff is friendly, but a bit unprofessional, being that they are constantly on cell phones and chewing gum. WET West's menu needs serious help. The food is good, but choices are lacking, by day two we had already had everything on the menu. The drink list is in serious need of a makeover, they have all the ingredients to make exciting custom cocktails but relay simply on the old classics that everyone has had. Overall, stay here. For location, facility, and service, you can't beat it.
September 17, 2012
Rated 5 out of 5 by Freddd It is all right here!
Close proximity to the beach, downtown and the hotel has all the amenities.
October 27, 2014
Rated 1 out of 5 by sfyelin horrible room
i was told we would have lounger,no lounger. room had old outdated furniture.carpet was very dirty. was told i had ocean view and it was partial. the dirty carpet was i worst part. had to walk around room in slippers
August 23, 2014
Rated 4 out of 5 by Jerome3 Fantastic Hotel Experience
I am not often the type who travels to a resort-style location to simply rest and relax, but this may have changed my mind!
This hotel had a fantastic pool (especially the pool in Tower II - less crowded and just as nice) and fabulous room. The one bedroom condo allows for a really at-home feel in an upscale area. Making breakfast and enjoying the outdoor deck is great.
Very nice staff - everyone was eager to help and very helpful at that.
I would definitely recommend this spot and hope to return soon.
March 23, 2014
Rated 5 out of 5 by LW10 Great Stay!
Wonderful stay! Very comfortable, staff was great, and location is one of the best. Dining at Steak 954 was a great experience - one of the best steaks I have had - and I love steak!
October 24, 2014
Rated 5 out of 5 by Dkp1 Time and time again this hotel stands out
I was here overnight for a business trip. It'd been a long time but things hadn't changed. The staff are courteous and friendly. They immediately recognize Platinum status and upgraded to a very nice room. Very attentive to needs and suggest ways to make the stay better.
I didn't stay long enough to sample the restaurant, spa or pool. In the past the pool deck was the weak link. My stay was so good I'm going back for pleasure in 2 weeks and will check out the other areas.
November 16, 2013
Rated 5 out of 5 by NYYanks527 Great Property
This is my first SPG pick when traveling to the area for either work or play.
The hotel staff is exceptional, outgoing, and well-trained. Good systems seem to be in place. All service delivery needs are prompt and exacting (including valet). The hotel is in ship shape and serves as a standout for the W brand.
Amazing room upgrade as always for Platinum. The Staff is one of the best in the country and a special mention for the GM's Exec Asst Jody D- she is a rock star.
June 24, 2013
Rated 2 out of 5 by BJJG Concierge
The rating of my recent stay at The W would have been higher if I had a more pleasant experience with the concierge at the hotel. As a retired teacher, I always taught my pupils, that in most situations, if you act professionally you will be treated professionally. But I was not by the concierge at The W on Februart 16, 2014! I will not be returning and spending my money at a hotel where a person on staff does not treat a guest with courtesy and respect!
February 18, 2014
Rated 4 out of 5 by Dave24 Enjoyed my stay!
I truly enjoyed my 5 day stay during Labor day weekend. The hotel defiantly lives up to the W reputation. The front desk staff were welcoming and took good care of us. The fantastic suite we checked into was amazing with breathtaking views of the ocean. I highly recommend this room to anyone looking to upgrade from a standard room. The food and service at Steak 954 was excellent. The fish tank in the restaurant filled with Jelly fish was a cool touch. Pool area had a great vibe and energy with the DJ spinning in the afternoon. I checked out feeling relaxed and refreshed.
The only annoying thing I encountered during the entire stay was when the towel guys would constantly look to steel umbrellas from guest who would go into the pool to give to other guest. If you said anything to them they would give you an attitude for stopping them.
September 13, 2012
Rated 2 out of 5 by R100 This hotel should not have four stars
The room was comfortable and the staff friendly and responsive however:
The housekeeping was below par. The room was not cleaned when we went back to the room at around 2:30 in the afternoon. The second night there were several candies left on our pillow--but only one night. The third night three water bottles were left for us--as if they forgot the other nights and wanted to make up for it.
The bathroom was actually offensive. The bathroom is divided into the toilet area and the sink area. The toilet area has a see-through door so you can see the person sitting on the toilet if you are washing up by the sink. Why would you not put in a real door vs. glass? .
*I had a package that included $25.00 for breakfast--once we arrived at the hotel we discovered that the W Café was a bar at night and that the "to go" breakfast consisting primarily of coffee, tea, pastries, bagels. quiche, sugared cereals and fruit . It was poorly staffed so you had to wait and out of a lot of the choices--including plain bagels.
The fruit was poor quality.
*On Saturday night there was a long line of cars for valet parking. I hate to think how long the wait is at the height of the season.
Finally, I've never before had the experience where my check-out rate per night is different than the original email room rate invoice--the difference was only $20.00 per night . but it does not leave you with a good feeling--of course, this was corrected when we went to the front desk but there was no reason for a mistake on rates and we never would have noticed if hadn't had a few minutes to check over the invoice..
August 21, 2014
Rated 3 out of 5 by mikechn1 Not the W I remember
I have stayed at this W multiple times with great outcomes. This weekend I found the staff less than ideal. The one trip I take my wife to try and pamper her I get borderline insulted from many staff that appeared to be badly managed this weekend. Examples started with the valet pulling my car around and leaving it in the rain and handing me the keys and walking away. At $31 a night I expecrptd more. Front desk staff handed me a non functioning key 2 times forcing me back 3x and never once apologizing for the inconveince. Not given an upgrade with an ae that was less than welcoming. Spa receptionist asked me a very inapropriate question In
front of my wife. The steakhouse for breakfast was terrible food and service raw turkey sausage and our waitress had no training. The one bright star was the bartender in the steakhouse. Try the lemon chelo.
December 14, 2011
Rated 5 out of 5 by CHamm62 (Raul) Hotel Manager is Amazing!!
The hotel Manager, Raul, is incredible. He goes ABOVE and BEYOND your expectations. He is professional and kind, and ALWAYS makes you feel special. He bent over backwards to take great care of me during my stay, and it made ALL the difference to me. He is the reason I will return to this hotel any chance that I get!! Please do something special for him, as he is a huge attribute to the W Fort Lauderdale and your W brand!!!
March 27, 2014
Rated 5 out of 5 by USDiplomat Sleek beachfront stay
Fantastic room with sweeping view of the coastline, friendly and efficient staff. Really appreciated dining at Steak 954; thoroughly loved the steak chimichurri brunch item. (The jelly fish tank is gorgeous, too.) Great pool and gym. Only wish there were beach chairs available on the beachfront for hotel guest use. The only chairs were independently rented, and towels were not available on the beach when we went down around 3 PM.
March 16, 2013
Rated 1 out of 5 by HotelConnoisseur Great Hotel, Not-so-Great Staff
Communication b/w staff is lacking, they desperately try to make the upsell and I asked for a room viewing to consider the decision and was shown a dirty occupied suite! Then, my bags which were to be delivered to the room while I was out jetskiing, never arrived and we had to call down twice to have them brought up.
Some team members were exceptional, however, Bellman Nick and graveyard auditor (don't remember name).
September 4, 2012
Rated 5 out of 5 by ebmurphy Perfect Vacation
We stayed in a condo in one of the towers and hugely enjoyed the entire experience. The facility was beautiful and met our every need. We had a view of the ocean and the intercoastal, and the sliding glass doors almost disappeared when open, making the view even more spectacular. The staff was very friendly and accomodating. We loved the pool area as well. We couldn't have chosen a better place to enjoy our vacation.
March 9, 2013
Rated 3 out of 5 by yoyo43 desapointing
Was expecting WOW factor and sure didn't get it,, hotel needs maintenance, our suite had spotlights hanging from wires , stain on white chair cover, trays of food on in front of suite door for day ( our neiboor , not us), babys in dypers in the pool, only thing we realy enjoy is the eggs benedicts at restaurant downstairs and the amazing jellyfish tank,, That's it, for 1500$ for 2 night,,, NEVER Again, ,
April 6, 2014
Rated 5 out of 5 by Leather Awesome Hotel!
We just finished a 7 night stay at the W Hotel Fort Lauderdale and we are just so very very happy with our stay! We got upgraded to a 1 bedroom apt for the 7 nights, the staff were brilliant and so friendly, the room service was delicious, the room cleaners were friendly and fantastic! Steak 954 was delicious, and well, we are DEFINITELY going to stay here again, what a wonderful experience. Very romantic!
May 23, 2013
Rated 5 out of 5 by VBB1993 Platinum Guest
I had the pleasure of staying at for a business meeting during the 2nd week of December 2012, and immediately made the decision to return during the week of December 23rd for pleasure. As a platinum guest, I was upgraded to a "flat" and truly enjoyed the additional amentities; which included the access to the private pool deck during the busy holidays.
Thank you for an enjoyable holiday vacation.
January 6, 2013
Rated 4 out of 5 by Rex56 Christmas week
Restaurants and a CVS within a short half mile (walking along the ocean boulevard with many other people -- safe). Hotel restaurant is fancy, but expensive. Disappointed that there were not many people who showed up at the dance club (not the problem with the hotel, just an observation). Friendly, helpful staff. Nice pool area. The bed was the best I have slept in. I would recommend.
December 30, 2012
Rated 1 out of 5 by WHotelGuest110 Poor service
I had poor service at every check point at this W Hotel. The wake-up call was too early, I had to wait a really long time for a new room key after the first was deactivated, the internet in the room wouldn't work and it was hard to get someone to help with it, and points that I was supposed to get for being Green for the environment were not delivered when they were supposed to be.
October 7, 2012
Rated 5 out of 5 by Sandra26 Wwwonderful, relaxing hotel on the strip
We had a fabulous week at the W Fort Lauderdale during Fourth of July. Staff were friendly and helpful, esp Jorge at the Breakfast Bar in the Living Room; and Johnny and Raul at the front desk. We loved our balcony with a view of the ocean and the city. Our favourite was having the choice of two pools - we often used the quieter pool that not everyone knew about. What a great perk!
July 15, 2012
Rated 4 out of 5 by Isackito Decent hotel
I've stayed at a few w hotels in the USA, at every one of them I got an upgrade based on my gold status, for some reason that wasn't the case at the ft lauderdale w, also their pictures made the room seem allot more spacious then what it actually was... Which the actual room met the the description, other then that we had a pleasant stay, wondering why elevators don't have ac...
November 25, 2013
Rated 5 out of 5 by jechho Great hotel!
Stayed here on two occasions in December and January 2013. Both times we were upgraded to a nice suite. Loved the room, the location and the common areas.
Some room for improvement:
- Had to wait forever to get the upgraded room. Yes, I know one should be thankful for the upgrade, but other people were also complaining about the slow housekeeping and that rooms never very ready at check in time. Hey, we are paying to get into a room from a certain time at the day!
- Had to ask for the spg platinum upgrade. How hard can it be to do this automatically as per the spg rules?
- it is impossible to block out all the daylight with the current curtains. They may be trendy, but I have never slept in a hotel room with curtains like this.
- platinum breakfast was served at the bar area (by sale) and it was not possible to get all the items one are entitled to per the spg rules using the amount of breakfast credit you get.
January 21, 2013
Rated 5 out of 5 by DanC Business or Pleasure
Stayed at the W on business and it was just perfect. Great view, great room and excellent service. Was probably the most relaxing and enjoyable business trip I have made in years and that is saying something! Will definitely stay at the W again on my next trip down AND bring my wife to do a business and pleasure combo. Just too hard to stay here on business only!
March 13, 2013