Rated 4 out of 5 by Ricnetwork Watch out when you leave the pool
The hotel has an unannounced policy that if you leave your chair by the pool, they clock your time and take away your chairs without any communication, if you are not sitting down 30 min later, and are rude about it too when by surprise you find out. I Like the hotel, the policy makes me question the guest experience. I have stayed many times and each time have enjoyed it. this incident and policy makes me question how to enjoy the hotel.
November 15, 2014
Rated 3 out of 5 by Tra1973 Great look per service.
II love the modern contemporary feel and look of the hotel however the customer service is not reflective of the luxury/exclusive trademark. The features of the hotel were not explained upon check in. The hospitality suite was not well maintained (dingy and severely worn furniture). In addition the account executive in error swiped my card twice at check in and also withheld $650 in incidentals. Therefore a significant amount of my funds (an additional 2600) were withheld until the reversal cleared which took away from vacation funds. Management did nothing to compensate me for this error. I also don't understand why this venue holds $650 in incidentals against credit cards. I have only heard of that being done with bank/debit cards. A number of the waiters/waitress were inattentive. Perhaps this is because their 18% gratuity is guaranteed. I actually liked the space and layout of the room however the bed did not sleep well at all and linen was felt rough and heavenly starched.
November 11, 2014
Rated 5 out of 5 by Jillsie South Beach WOW!
My husband and I spent two wonderful nights at this beautiful property to celebrate my birthday. Jimmy upgraded us to a beautiful Oasis suite that had the most incredible views of both the sunrise and the sunset from the huge balcony. We did not want to leave our room!! Staff at the hotel were amazing... Very friendly and professional!
November 5, 2014
Rated 5 out of 5 by Nauk Well Deco hotel
I am impressed that the room was clean, artistically decorated. . You get what you see from the picture. Situated in a quiet location and not far from the beach. A bit far from the party areas. Wi fi not strong at time in dining room.
November 5, 2014
Rated 5 out of 5 by afrost03 Nov Weekend getaway
I've stayed at the W South Beach 4 times in the last 2 years and love every visit. I am overly impressed with the hotel, staff, pool and rooms.
November 3, 2014
Rated 5 out of 5 by MissHays Breathtaking!
I reserved both the Mega and Oasis suites for my 30th birthday celebration and the entire experience was nothing but fabulous! When I checked in, I was upgraded to the 18th floor which had breathtaking views. For the mega suite, the photos from the website do not do any justice for this space. The balcony on the ground floor of the suite was in the line of sight with the beach, ocean, and palm trees. Seriously, with the addition of the outdoor shower, the views plus the breeze from the ocean are absolutely unreal. The icing on the cake was the responsiveness and attentiveness of the hotel staff. Not only did they send complimentary champagne to the room, but they were constantly going above and beyond to make sure that I was enjoying my stay. The staff really do earn the tips here and you feel good about tipping more than usual ;) Overall, the W South Beach helped to make my 30th Birthday something that I will never forget.
October 28, 2014
Rated 5 out of 5 by SimonLuda Great
It is nice place to stay.
Great pool, Great beach and service
October 26, 2014
Rated 5 out of 5 by UnternehmensberaterZY Flagship Property within W Portfolio
I celebrated my 100th night ytd with Starwood at W SoBe. Front desk manager kindly upgraded my room to the Sensational Suite which is delicately decorated. I was offered free champagne, beverages and drinks as well. Staff tend to be very responsive and helpful. I highly enjoyed the facilities and I figure W SoBe deserves to be the flagship property.
October 21, 2014
Rated 5 out of 5 by Traylo This hotel has friendly staff
It was my 2nd time at this hotel in 2 months and again the service was extraordinary will be returning soon!
October 20, 2014
Rated 5 out of 5 by Chin Hotel Staffs are very friendly
Hotel staffs are very friendly with nice smiles which make you feel as a value guest.
October 14, 2014
Rated 5 out of 5 by Anmo Hotel
The Hotel is excellent, the bar and pool bar needs to improve the service level
October 13, 2014
Rated 5 out of 5 by JTerry34 W SouthBeach Place to Be!
Plan to buck up but what do you expect in South Beach. If you're worried about being overcharged for food, beverages and everything on site then this isn't the place for you. This Hotel is perfect for a weekend of fun at no expense.
October 10, 2014
Rated 4 out of 5 by BusinessStay1014 This hotel has excellent services.
The overall experience was outstanding. However, the food selection at The Dutch was limited in terms of Breakfast and Supper. I found it to be extremely pricey. The service at the Dutch by the wait staff was outstanding.
October 10, 2014
Rated 4 out of 5 by wudaday Service is Exceptional
All Staff members were incredibly helpful, friendly and attentive! The restaurants, The Dutch and Mr. Chow, were both wonderful. Jose, the manager, and Melisa our server in the Dutch were exceptional!!
September 27, 2014
Rated 5 out of 5 by iroluga Great
I had a reallly good time
September 26, 2014
Rated 5 out of 5 by SPGCheerleader Pleasantly Surprised
With a hotel this big, you would think the service may suffer (my experience at other very large W properties). Quite the contrary at this location. The service staff steps it up to meet and exceed all expectations.
September 16, 2014
Rated 5 out of 5 by JTERZI Staff EXCELLENT
The staff lead by Mr. Marc was excellent throughout my stay. This is the only hotel I would stay in South Beach. I highly recommend and send people all the time!!!
September 16, 2014
Rated 5 out of 5 by Boomer79 Another great stay at the W!
Booked 1 night at the W and used a Suite Night Reward to upgrade to an Oasis Suite. I really love this property! The normal rooms are very nice, but the suites are just amazing. This is my 5th or 6th stay at the W South Beach and it was another winner! My only complaint is that the front desk can be a little slow depending on when you arrive to check in/out.
September 15, 2014
Rated 5 out of 5 by JConcep Great hotel and staff
I have stayed there numerous times and I am always impressed by the courtesy and high level of customer service the staff provides.
September 11, 2014
Rated 5 out of 5 by dlsaff fantastic holiday
we came to the W South Beach for a week and had an absolutely fantastic holiday. We found all the staff to be more than helpful, in fact I would say they were one of the most polite, cheery and helpful staff I have come across in any hotel, nothing was too much trouble. The only gripe I have was that we stayed in an Oasis Suite on the LP floor, an amazing room with views to match but , the pull-out bed is nowhere near a double size, which resulted in my youngest son having to sleep on the sofa in the lounge. It took nothing away from our holiday and we would definitely stay again, but maybe you could be a bit clearer with the bed size?
September 4, 2014
Rated 5 out of 5 by LDD31 Superb Location
W South Beach truly is a funky, cool hotel that offers the 5 star service one would expect from the W brand. The location is superb - far enough away from the overhyped Ocean Drive strip but close enough to observe from afar and enjoy the north end of beautiful South Beach. Easily walkable to the local malls and restaurants (although with the quality of the Dutch and Mr Chow on-site one doesn't need to stray far!). Staff couldn't be more professional and attentive, extremely friendly - think they make the hotel. Fantastic suite really was fantastic (small kitchen was brilliant). Only real criticisms of the hotel are the loud air conditioning unit in the bedroom and the daily charge for internet use in the suite. Thanks for a wonderful stay, hopefully see you again in the future. A very happy UK guest!
September 4, 2014
Rated 5 out of 5 by GOLDYXXX THE "W" - FOR WONDERFUL
Our stay at the wonderful "W" Hotel Miami Beach was , as usual, relaxing, refreshing and wonderful.
The hotel staff throughout the facility is exceptional - responding to wants and needs during our stay.
Highly recommended !
September 3, 2014
Rated 5 out of 5 by LuvLee Loved it!
This was one of the best hotels that we have ever stayed at. The staff was friendly, attentive, and professional. Our room was huge and gorgeous. This is definitely our first choice when returning to South Beach.
September 3, 2014
Rated 1 out of 5 by Mangu Noise from nearby construction and air-conditioner not working
I stayed at the W Hotel Miami South Beach for 4 nights at one of their suites. Noise in rooms and balcony from nearby construction. I could not sleep at all during my 4-night stay. In addition I was not able to step outside in the balcony. To top this, Air-conditioner in my suite was not working!
This was the worst experience I had staying in W hotels. I have been staying at W only W hotels in different parts of the world for last 15 years, and has been a loyal spg member for a long time.
August 28, 2014
Rated 2 out of 5 by Ruthy Not happy with check in
I booked through SPG and was told I could check in as a Gold member as early as 10am. I was NOT told if there was room availability. I understood at 10 am I could check in.
I arrived and had to sit in lobby until my room was available and it was 2pm! The hotel was packed, pool felt like sardines. No pool chairs available had to be on a 2 hour waiting list!!!!! Very few chairs at pool.
The person who booked me did not clarify what I could check in at 10 am really meant. IT started my vacation on a bad note and we left early the next morning.
August 25, 2014
Rated 5 out of 5 by renard01 the best hotel in Miami
The hotel have a very good service, all the staff, and specially the front desk is very kind, they have a lot of patience with the kids ( event when they don't speack english )
Over all it is a great place to stay,
August 18, 2014
Rated 4 out of 5 by WeekendVacation Quick weekend vacation
A quick weekend get-away took a little more time to start as my room wasn't availble until around 5;00 PM. I had checked in at 2 and was told the room wasn't ready. I called around 3:30 and no news. I came to the desk at 5:00 and asked why after the 4:00 PM check-in time was my room not ready. They explained they were waiting for a better room. Since all I wanted to do was check in, it would had been nice if someone gave me the option vs having me wait for 3+ hours when I was only there for a limited time.
August 18, 2014
Rated 3 out of 5 by karen605 true "4" star hotel
- W is well known as "fully gown on the outside and nothing on the in" this trip totally proves this rumor. Curtains, sofas and toilets are not perfectly cleaned,
- Washroom essential (toothbruch, shaving creams etc) were placed in a awfully messy manner, a beach side hotel that does not comes with a comb... very careless for a women's need.
- Washroom essentials was not refilled everyday, i had to call down to the housekeeping every night for the people to bring them to me.
- Sat beside the pool for more then 10 minute not one of the server came to me and asked if i'll need a towel, so i had to asked for one but the server never came back. i had to fetched them myself.
- extreme disappointment if they call themselves a luxury hotel, will never stay at any W chain if i had another choice
August 17, 2014
Rated 5 out of 5 by dennis201408 Best W Hotel ever
We stayed 4 nights in the w hotel with our 2 kids.
It was great. Friendly Stuff. great view to the ocean. Parking and the minibar is a bit expensive but thats normal for a 5 star hotel. Other than that is the location great and the rooms are really cool.
August 17, 2014
Rated 5 out of 5 by Intera perfect vacation
Perfect! Congratulation to the whole team!
August 15, 2014