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Rated 4.3 out of 5 by 333 reviewers.
Rated 5 out of 5 by Great, accommodating staff The staff at the hotel was kind and engaging, checking me in early and upgrading me to wicked awesome room. I travel a lot for work, and the staff at the W reinforced why I stay at Starwood when I can. The location is great as well. December 11, 2013
Rated 5 out of 5 by Lovely. Great staff. Not too hip as other Ws can be. Staff was very nice. Location can't be beat. Much better than Westin near convention ctr. March 11, 2014
Rated 5 out of 5 by This hotel is well situated We enjoyed staying at this W. The past few times we stayed in the Copley area hotel which we also liked. We realized that this one is a bit more centerally located to walk around the city. Everyone was very accomodating and friendly. August 18, 2013
Rated 5 out of 5 by boston w 5 star service, beautiful hotel, needs softer towels and face cloths. awesome soap and bath products, corner room had a great view of the hotel roof, disappointing other than that, would stay at a w hotel anytime November 25, 2013
Rated 5 out of 5 by Great Staff! Everyone at the W Boston was very friendly and accommodating. Great "can-do" attitudes, which were very much appreciated. The hotel was also very clean, with several restaurant options just across the street and nearby. August 13, 2012
Rated 1 out of 5 by Too Loud! The room next door had loud parties going on both nights and I had to call security both nights to complain. I can understand the loud lobby bar but my room should be a sanctuary to get the rest I needed and expected. May 13, 2013
Rated 5 out of 5 by Quick visit This hotel has the best service. Whatever you need they will do their best to make it happen. My bathroom needed a little freshening on arrival and they immediately sent someone to rectify the situation. December 6, 2013
Rated 5 out of 5 by good experience It was a good experience in this hotel. will come back again March 3, 2014
Rated 5 out of 5 by Modern, but cozy, great location & staff In theather district, with historic taverns, Chinatown nearby, Boston Commons, subway. Excellent rooms, well-appointed. Courtesy van service within city during day very appreciated! September 28, 2013
Rated 2 out of 5 by Hotel fell short W Boston seems to be run down and under staffed. For a realitivly new property there were many examples of differed maintence that were visable both in public area's and the room. September 23, 2013
Rated 3 out of 5 by recent stay at W Hotel Boston Hotel is okay. Seems to be a little understaffed at times. Food prices are exceptionally high for the total bill for room service. Food is fair and inconsistent. Bed is very nice. November 20, 2012
Rated 5 out of 5 by The W and Fenway = A knockout punch Came to Boston to sight see and take in a Red Sox game and the experience was AWESOME. Location made it easy to sight see via the T, or cab or walk. I highly recommend it. August 1, 2013
Rated 5 out of 5 by Customer service The staff went above and beyond expectations to be helpful and address any questions or concerns I had immediately!,,, January 14, 2014
Rated 5 out of 5 by Always enjoy the W Boston Another great stay here. Staff responds quickly to requests, and the hotel has been great with upgrades to suites as a Platinum SPG member. July 12, 2013
Rated 5 out of 5 by Blizzard Arrived to blizzard in Boston. Treated very well at this hotel January 23, 2014
Rated 5 out of 5 by W Boston staff excellent! Staff was genuinely friendly, asked how my travel was and wrote a hand note thanking me for my loyalty. Nice touch! June 29, 2013
Rated 5 out of 5 by Great comfort & great location! W quickly and pleasantly met all of my family's needs. Clean, comfortable, and accommodating.... Need I say more? July 3, 2013
Rated 5 out of 5 by Loved our stay We loved our corner mega room, very helpful and friendly staff, enjoyed the lounge and Market restaurant. August 5, 2013
Rated 5 out of 5 by Great Hotel but Beware of Valet Parking Last month, we stayed at W Boston and had a fabulous stay. The hotel front desk staff were warm and helpful; the concierge was great and assisted in new reservation; and bellhops were first class. The only issue and a major one was what happened to our valet parked car. Since we didn't need the vehicle during our stay, it remained in the possession of the valet for several days. After checking out, our car was retrieved and we left Boston. In an hour, we stopped for gas. As I exited the car, I noticed a wet area on the passenger side mirror frame. To my surprise, I discovered that "dark touch up" paint had been applied over two newly scratched areas. After arriving home, I noted that the reverse of the car claim check of the company that services W requires that any claim must be made before leaving the premises. This is reasonable but valuable lesson learned here. Take photos of your car - 360s (front, mirrors, doors, rear, etc) with your cell phone just before you give your keys to the attendant. These snaps might be useful if damage occurs while the valet has your car. Overall, we love the W Boston and our stay was first class. I would return to W Boston without reserve and highly recommend this hotel! December 14, 2013
Rated 5 out of 5 by The Boston W is the best hotel in the city WOW your staff are world class. The property is outstanding but the people are simply superb August 6, 2013
Rated 3 out of 5 by Expensive parking Very disappointed with cost of valet cost, wish I was made aware beforehand September 10, 2012
Rated 3 out of 5 by Not Family Friendly This is a hip theater district hotel. Not really geared towards family. February 23, 2012
Rated 5 out of 5 by nice staff loved that you sent 2 beers with patriot cozies. nice touch October 21, 2013
Rated 5 out of 5 by Excellent Hotel This hotel is in an excellent area right in the Theater District. There are several good bars and restaurants to eat, including the hotel bar/lounge. I'm an SPG Gold member working on Platinum status, but I was extremely impressed when I was upgraded to the Extreme Wow Suite which is excellent in itself. Originally I had booked a corner suite with two queens, but they had sold out of them (Friday night). Had I had 4 people in the room it would have been a problem because there was only 1 King bed in the suite. They promptly brought up a roll-away bed when requested. Before my stay, I was contacted by Elena (W Insider) via email who left me an envelope for a few drink coupons in the hotel bars. This hotel exceeded my expectations, and I like the feel of having a direct contact with someone at the hotel should I need anything or have a problem. One criticism I do have though is that I called and asked Alaina at the front desk if the Suite was available for one extra night. She was supposed to call me back but never did, she left for the night. I had to call back and had the MOD look into it. All in all, no big deal and this is a modern, hip hotel with a nice feel to it. You won't regret booking a room at this hotel, I know this is the only one I'll stay at in Boston. January 31, 2012
Rated 1 out of 5 by Boston Madness Stayed at the W in Boston. I've been there before and it was a lovely experience, so this one turned me off quite a bit. After coming home from a show late at night, we found the street in front of the hotel blocked off. That was going to make it a problem to park our car in valet. I got out, walked down the street to find 10 security people monitoring the W for the drunken madness leaving the hotel or trying to get in. I explained to security that I needed help. One guy stepped up and said, well, go park in another garage. This was the opposite of the customer service I have become to know at W. When I said that it completely defeats the purpose of staying here and valeting my car, they offered no alternative solution. Just brushed me off as one of the other random people in the street. Moments later my boyfriend was able to pull the car up and park the car with the staff. These security people seemed to find amusement in my frustration. I spoke to the hotel manager and told her that it was unacceptable, she credited my parking fee. But the frustration of trying to navigate an unknown city late at night and park in my safe hotel has not been lost on me. But being made to feel foolish from the pompous staff will keep me from coming to any W in the future. Sad, because I love your hotels. September 7, 2012
Rated 5 out of 5 by W Hotel Boston, MA I love this hotel! It is totally happening. The location is in the theater and arts district. It was a short walk to the Freedom Trail. Hotel Parking fees were Very Expensive, so if you have a car....you may want to use public parking. The Concierges were super friendly and helpful. Special acknowledgment to check in Bojana K., and desk personnel Caroline B. and valet Juan E. I took a bus from Boston to New York. It was less than 1/2 mile walk (with luggage) to the Bus Terminal. July 6, 2014
Rated 5 out of 5 by Perfect Location, Great Staff Location next to Boston Common and Gardens is perfect for walking to everything. Staff at this hotel is the friendliest and most welcoming we've seen anywhere, without being so casual that you feel you are in a lesser hotel. Really polished and poised without pretention of any kind. Everyone seemed genuinely interested in their position, and happy to be at work (how rare). They were also very well informed and helpful. Only thing missing is coffee/tea in the room. It seemed odd. Although there is 24/7 room service, I don't like to pay $15 for a cup of tea. Seems silly. Rooms here, even on the 14th floor are noisy for a light sleeper. The construction of the building is just thin, it seems. But the beds are sooooooo comfortable, that we both slept through with only one wake up from sirens below on the street. (And I'm fussy about bedding -- these beds are as good or better than the Westin Heavenly). We stayed as Starwood Gold guests, and were welcomed appropriately and given the 'perk' of free Wi-Fi among the 3 choices offered. Parking was effrortless and valet and they said private and protected, and didn't seem high at $46 per day. We wouldn't try to use a car in Boston except to enter or leave the city -- much slower than walking. When needed we took taxis (which are evidently not required by law to provide air conditioning in the back for customers - be aware before you get in) for distances over a mile. July 16, 2012
Rated 1 out of 5 by Think outside the box To clarify, I am fully and completely aware that upgrades are not guaranteed and that they sometimes are not available. While this has been a repeated disappointment at this property, that was not the issue I had. Your front desk person made absolutely zero effort in acknowledging my platinum status nor offer any type of thank you for my continued patronage of SPG or your property. Additionally, for some mysterious reason, my profile has been flagged as 'feather-free'. This is absolutely not the case, I even double-checked my SPG profile and feathers / down is listed as a room-type preference. This further caused me a disrupted checkin experience and wasted over an hour of my valuable and limited time waiting to have my room redone with the proper W bedding that is should have had from the beginning. Furthermore, when management is doing daily VIP arrival planning, you might consider that a platinum member arriving with 2 rooms, spending over $900 per night, might warrant some sort of alternative 'thank you' if you know upgrades are not possible due to a sold out situation. Had management or the front desk clerk had any foresight or logic applied here, my entire check in process and experience could have been vastly better. Perhaps something like "I'm sorry Mr. xxxxx, because we are sold out we were not able to upgrade either of your rooms, but we do sincerely appreciate your business and multiple stays at this property, and so we would like to offer you a couple cocktails in our lounge or perhaps you would like a bottle of wine or other amenity" -- or anything else along those lines. Obviously I know this is not part of the T&Cs and you are not obligated to provide anything beyond the stated benefits. However it would seem that this would be a smart and logical hospitality business approach, especially to your VIP clientele. As compensation I was provided with a bottle of wine and a promise of 10,000 SPG points. I got the wine, but the points are nowhere to be found. If you can't honor my expectations at check-in, at least have the business courtesy to follow through on your promises of compensation and guest recovery. July 24, 2014
Rated 5 out of 5 by Staying at The W Hotel to be near Tuft's Med. Ctr. This was my sister's & my second time at the W Hotel in Boston. I chose the "W" because of it's proximity to Tufts Medical Center. There are other hotels near the Hospital but they do not match the quality of the "W". My sister has a complicated medical problem & we needed comfort & care. The second experience was marred by the waiter in the dining room on Sunday night, 9/29/13. We first had a cocktail in the lounge before going into the dining room. There was only one other table with patrons. Our waiter spent no time with us explaining the menu which had changed Since we came for the operation at the end of May. I know who Jean Georges is, I applaud the "W" for scoring his menu. The waiter acted huffy as if we were bumpkins who did not know the renown chef, he did not clear our plates, he did not smile, he ignored us. Our first experience in the dining room was fabulous. The person busing the tables was nicer to us. Because of the stressful situation we were under we came again to the "W". The "Talent", Julia Greenwald, "Wheels" everyone so nice. smiling & caring for me & my sick sister. The waiter did not ruin the whole experience but he certainly caused us stress & upset. He seemed so out of place compared to everyone else who works there. We will be back, we will eat in the dining room again, the food is delicious, BUT I do not want to encounter that waiter again. Also the down comforters are to heavy for a comfortable night's sleep. For all those who took such great cre of us, I say Thank you. October 1, 2013
Rated 3 out of 5 by Missing Some Marks Usually W is pretty good but here they just missed the mark. First room was right over a function room that was having a disco party - when I called to deal with the issue at first was told no room was available. After I explained that I was a SPG Platinum and got a little obnoxious they, provided me a room on a higher floor that was very nice and quiet. I should not have had to become such a JERK TO GET MY ROOM CHANGED. They should have done this right away and I would not have had to change my mood. Next day ordered a pot of coffee was told by the whatever/whenever - and this is a quote " I just took a bunch of room service orders and you will have to wait to get your coffee - you should come down stairs and get some coffee yourself “ REALLY? Of course it was not an option since I was not dressed etc… so I went without coffee until I went downstairs later. Bartender served me a rancid (corked) glass of wine and when I sent it back he was unpleasant. It was not until his friend remarked that he could smell the bad wine two seats away that he seemed less annoyed. Which, by the way, was also a little off putting since he spent more time talking woth his friend than tending the bar. There were a few other things but those were the biggest. However, this is not to say that the folks were not nice and that they were not trying because they were/did. It just seemed they did not know how to do their jobs. Since I spend a 100 plus night in hotels a year when the rate is 500 a night they should do better. April 13, 2012
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