Rated 3 out of 5 by Paul406 Paying for internet service at this hotel
Is not acceptable. At a "premier" hotel, one shou.ld not pay for internet at the hotel. I can get internet in the lobby for free (available to anyone - guest or not), but am suppose to pay $12.95 to use it in my room.
Internet should be built into the price of the room. In the future, i will consider not staying here because of this.
I am a SPG member - what good does that do me?
May 12, 2014
Rated 5 out of 5 by MKL7 Lovely Hotel
Great stay and responsive staff
May 7, 2014
Rated 4 out of 5 by JohnBoston123 Besides some staffing issues, the hotel is great.
I checked in with three colleagues for a week in April. We arrived at 8:40pm on a Sunday to a sweltering hot lobby with 8 people ahead of us in line. There was only one front desk person around with no manager or other staff around to help. The check in took nearly 45 minutes, not exactly what I wanted to do on a Sunday evening after a four hour flight.By the time we checked in, the line had reached the concierge area. During our stay I don't believe I saw a concierge one time. Also, I signed up for the make a green choice program which apparently means no cleaning all week. Most of the other Starwood hotels clean every third day, not the W - Foshay.
The rooms were great, bed was a bit old and lumpy but the soundproofing was excellent. This is one of the few hotels where I got a great night sleep and didn't have to listen to people above or beside me or random slamming doors.
Upon checkout the points were never awarded, the welcome platinum points were never provided, room night credits were never submitted. All four of us had to deal with the SPG program to get our points. I'm not sure if this is indicative of their poor staffing levels but certainly the hotel needs some help in following policies that all other Starwood properties seem to be grasp.
Lastly, it's not really a complaint but my preferences do say "high floor" and I was on a low floor while my other non-platinum colleagues were on much higher floors. It just irks me.
Our package included breakfast which was apparently interpreted to be a $15 credit per day. At the steakhouse they send you to that's about enough for an apple and a coffee. They should probably clarify what exactly is provided. If there were two people in my room the $15 would have only bought coffee (a little over $4.00 with tax). Location was great, lots of good restaurants in the area.
May 6, 2014
Rated 4 out of 5 by Rosey75432 Great Atmosphere, terrible soundproofing.
All of the staff we encountered were wonderful. The concierge helped my fiance plan a surprise and make dinner reservations at Manny's Steak House for us. She really made the evening special. The food at Manny's was amazing! The drinks at Prohabition were great. The only things that could have been improved was the level of noise/soundproofing for our hotel room on the 18th floor and dusting. Every time a police siren, ambulance or fire truck came near the hotel it was obnoxiously loud. This kept both of us up all night. The elevator was also very loud. At first we thought it was planes going over the hotel. The refrigerator in our room was making a silence consuming electrical humming noise. Our room was not dusted. There was a layer of dust of the side tables, enough so that if you wiped your finger through it, it would leave a path. The entertainment, style and staff at the hotel were again fabulous. The soundproofing was not. We hope this gets addressed. We love going to the W Hotel for entertainment and atmosphere.
May 6, 2014
Rated 3 out of 5 by Sparky221961 Enjoyable and romantic
A place that's easy to have romance.
May 4, 2014
Rated 5 out of 5 by Lizz1212 Always Great
I usually stay at this hotel when visiting Minneapolis. The staff is helpful, the rooms are stylish, the food is wonderful, and the bed is great. I arrived early on a Sunday and they were able to accommodate me after an early flight. I really appreciated the valet staff helping me out in the pouring rain!
The only issues I came across with this time around were some issues with the internet. On most days it wouldn't recognize my room number and prompted me for another room number so I had to speak with Tech support a few times. Also I felt that the room smelled a little, but nothing so bad that I needed to switch rooms.
I've never had these issues before so once in awhile something will happen, so I understand, but honestly I love this hotel and would tell anyone to stay here!
May 2, 2014
Rated 5 out of 5 by JBRB Perfect kick off to our honeymoon!
We had an overnight layover in MN on our way to our honeymoon. We were lucky enough to stay in The Foshay and had an incredible experience. It was our first time staying with Starwood Hotels, and we will absolutely stick with this brand. They made us feel special and like they sincerely cared about our honeymoon! The concierge went above and beyond to set us up with a driver for the evening and reservations at his favorite restaurant. We loved his suggestions and had a great night in the city. The hotel is impeccable, the decor was exactly what I expected from a W Hotel. My ONLY complaint is we had an early flight and coffee wasn't available until 6am and no coffee in the room. Other than that, the stay was absolutely perfect.
May 1, 2014
Rated 5 out of 5 by EJLE Great Location, Downtown Landmark
Stayed here for 2 nights while I was in town visiting friends. This hotel blew my away!!!! an awesome experience overall. Great room location, fantastic amenities, wonderful staff. Ryan and Brian at check in were fantastic. I would highly recommend this hotel to anyone who wants to stay in the downtown area.
April 28, 2014
Rated 5 out of 5 by HLMencken The Best in Minneapolis
I've stayed in most all of the upper tier hotels in Minneapolis & the W Foshay is absolutely the best. Great staff, even better food (both room service and Manny's) make this a Hotel I look forward to - and I do not look forward to many. The location is terrific - just near the Nicolette Mall - and the architecture of the old Foshay Building gives the hotel a unique look. Highly recommended.
April 24, 2014
Rated 4 out of 5 by BGSB Nice Hotel. Good Location.
This was my second stay and I like this hotel - a classic look (apparently the Foshay is a landmark for the City).
Staff was courteous. Rooms were nice. The view was great fro my room - pity I stayed just one night this time around.
There are some decent restaurants within walking distance.
April 20, 2014
Rated 5 out of 5 by MD2014 Service was remarkable
While on business travel I had the unfortunate experience of needing ER assistance due to a bad ankle sprain. The staff went out of their way to assist in getting the right care and to ensure that I was well taken care of during my visit at the hotel. Everyone was amazing and went well beyond normal service standards!
Additionally, the hotel is in a great location. The Foshay has great legacy and the venue is a beautiful historical landmark. Thank you W Foshay and staff for making my stay feel welcome. You understand great service and represent your brand very well.
April 19, 2014
Rated 5 out of 5 by Chuck68 Fun Central Mpls
My wife and I had a great time at this hotel. The steakhouse is excellent and the DJ made the evening. We will definitely be back!
April 14, 2014
Rated 5 out of 5 by Wetzb56 The Foshay has wonderful atmosphere & style
The Foshay was wonderful. The room was comfortable, issues were dealt with immediately, the lobby/lounge was spacious and well designed. The food at Manny's was excellent in every way possible. We look forward to going back. They are also pet friendly!
April 8, 2014
Rated 5 out of 5 by FrequentTraveler13 ANOTHER ROMANTIC WEEKEND STAY.
I stayed here to celebrate my girlfriends birthday on a weekend.
CHECK IN: Was smooth and I want to welcome ERIC to the front desk at the W.Minneapolis. He did an excellent job.
ROOM: Was a beautiful corner FANTASTIC SUITE with an amazing view of Minneapolis.
W INSIDER: I want to immensely thank LISA for the birthday cake and for delivering the birthday flowers and balloon to my room. I also wish to thank her for making last minute reservations for us to dine at Manny's Steakhouse.
DINING: I dined at Manny's Steakhouse. I want to thank all the managers including DAVE for being courteous and sweet every time that I have visited. Above all I want to thank SAMANTHA and ALAN who have always been the sweetest ever at Manny's.
I made sure that I personally gave a piece of my girlfriends birthday cake to SAMANTHA AND ALAN.
W. STAFF: I want to thank everybody at the front desk including BRIAN for making my stay comfortable. Above all I wish to thank JAMES for the amazing person that he is. Thank you for everything JAMES.
OVERALL: Great hotel for fun, play and romance.
RECOMMENDATION: I highly recommend this hotel to everybody. Its amazing. I would not recommend bringing children here on the weekends. The atmosphere is mostly adult on the weekends especially in the evenings.
March 31, 2014
Rated 5 out of 5 by KingDaddio Wow'd in the Fantastic Suite
It may not be the E-Wow suite but the Fantastic suite exceeded all expectations. Plenty of room, lots of amenities and the personal attention of the W Insiders. I recommend that all W Minneapolis loyalists experience the Fantastic suite. You will be Wow'd!
March 29, 2014
Rated 4 out of 5 by TarynItUp Decent Hotel; Needs a Refresh
I was only in Minneapolis for one evening so didn't have the opportunity to explore all of the hotel's amenities, but I did visit the Prohibition Bar (very nice) and ordered room service for breakfast (exceptional food and unparalleled service). The only letdown of the experience was the rooms/corridors which seemed outdated and could use a refresh. I know that hotel products become outdated quickly, but the age and condition of room seemed well outside the typical W brand experience. The bed, however, was very comfortable.
March 28, 2014
Rated 4 out of 5 by NinaT1970 Mixed feelings on hotel.
The hotel room and lobby were very appealing, albeit, very dark - probably to a sexy vibe, but it was almost too dark. Secondly, on weekend nights, the main floor lounge turns into a night club w/ a DJ and bouncer, roped lines. Also, there's a bar on the top floor, which uses same elevator as the hotel room floors. I was a little concerned when I saw bar patrons getting off on hotel room floors just for the fun of it - wandering the halls of the hotel room floors. I was nervous when I was followed off the elevator, when I knew they didn't have a room on that floor. I didn't want to pull out my room key and open my room door; it was an uncomfortable situation for a single woman.
March 24, 2014
Rated 5 out of 5 by a1234 I normally don't write reviews, but this experience is worth sharing.
Excellent hotel staff: friendly, courteous and professional. During my stay I received a complimentary tea tray with a handwritten note - for my itchy throat which the hotel staff noticed while delivering my room service plates. In addition, someone hand delivered DayQuil and NyQuil to my room which they had picked up from the Target near by. Highly recommend this hotel for attention to detail and truly exceptional service.
March 23, 2014
Rated 5 out of 5 by Theresa88 Wonderful hotel in historic Art Deco building
This is a beautiful hotel in downtown Minneapolis, housed in the Foshay Building, a historic building with a mini-museum and observatory deck on the 30th floor.
It has a fun Art Deco theme, sumptuous beds, artfully decorated rooms and wonderful staff.
We saw no children while there at this hotel, and with lack of pool and such, we surmised that was largely why it seemed to appeal to adults only.
Sadly, we found out the night before we left, from a friend also staying there, that had we "gone green" (requested no towels in the room, etc), we would have gotten 500 extra points per day in our SPG account. But we weren't told about it when we checked in.
Other than that, this was a stellar experience and I will return again!
March 22, 2014
Rated 4 out of 5 by SethDT Funky vibe and comfy room
I have stayed at this hotel many times. Very cool vibe - you definitely know you're in a W Hotel. Rooms are comfortable, gym is solid, and food choices are very good. Plus you are right downtown near everything.
March 20, 2014
Rated 5 out of 5 by eraaks Great Stay - As Usual
The W once again met our every need. Wonderful, classy amenities, great night life, great food, great staff.
March 17, 2014
Rated 4 out of 5 by Skylar90 Overall great stay
We had a "cool corner" room and it was quite spacious and cozy with great views of downtown. The bed was very comfortable to the point that me and my partner almost felt like we had separate beds when we wanted to sleep apart, yet still have comfort when we were close. The shower had one of those great rain heads that felt amazing. Only drawback would be the internet is a bit pricey for one day sitting at $12.95. Definitely understand they need to pay for it but maybe there could be an option to get a free or low price lower speed internet and then still charge that higher price for a high speed internet. Other than that it was a really fun time!
March 16, 2014
Rated 5 out of 5 by ck060170 The restaurants in the hotel are great
It is great to eat the breakfast in Key's coffee when stay in the hotel.
March 13, 2014
Rated 2 out of 5 by BGL1 Whatever Whenever????
They have all sorts off fees attached to your stay so be sure to understand what you're paying for before you decide to stay here. Also, they have an in room program that they call "Whatever Whenever." Its a clever name, but its completely false. They will not do anything different than what a standard hotel with in room dining will do.
This is 1 of the requests I made that couldn't be met:
They have 2 bars in the hotel which both serve Coors light. I called and asked for a bucket of Coors light and they could only sell me craft beer off the in room dining menu. They couldn't walk to the bar and order a 6 pack charge it to my room throw it on a tray and come up? I mean that would be exactly what "Whatever Whenever" means to me. I ended up going to the bar and getting it for myself and it took me ten minutes.. No big deal if they didn't advertise "Whatever Whenever." The program is advertised all over in every room but its actually just a joke/ bad ploy to try to fake you into feeling you're at a classy joint. The staff wont do anything special or go out of their way to help at all.
March 11, 2014
Rated 3 out of 5 by Moyez Great hotel
Great hotel! service was amazing. Ryan at the front desk had impeccable service.
March 10, 2014
Rated 3 out of 5 by Mwbeyer Doesn't live up to my previous W experiences.
I have stayed in 6 or more W Hotels and this one did not live up to the name. My upgrade was hardly an upgrade. I would have rather saved my upgrades and stayed in a standard room. The room was tired and needs to be refreshed. The floor plan was terrible and in fact I didn't even use half of the room. My room had windows the size of postage stamps. Power outlets were hard to find, even at the desk. The fitness center was not much to speak of with no windows and boring grey walls. It felt like a prison cell. The staff was not too accommodating. In fact the waiter at The Prohibition gave us a piece of his mind when we entered the bar at 5:03pm (opens at 5). The only good experience I had was the room service delivery staff was very friendly as well as the doorman. I hope this is not the direction in which all W Hotels are headed. I will not be staying here again.
March 5, 2014
Rated 5 out of 5 by FrequentTraveler13 ANOTHER WEEKEND DELIGHT
I spent another romantic weekend at this beautiful hotel.
ROOM; Thank you for the beautiful FANTASTIC SUITE, the suites are beautiful, spacious and have fabulous views of Minneapolis.
STAFF: Just amazing. Thank you LISA, JAMES AND DELSA.
DINING: Ate breakfast in bed that was delivered by Keys Restaurant and it was amazing.
OVERALL: A beautiful SPG hotel with rich decor, amazing rooms and customer service.
RECOMMENDATIONS: I highly recommend this W for your Minneapolis stays. Couples will love this hotel along with the party lovers.
March 4, 2014
Rated 4 out of 5 by ajameswoods Overall very fun weekend but some bumps
We had a great weekend. I made the reservations for my wife's birthday weekend. We had cocktails at the living room which was excellent. We enjoyed the comfort of the room to rest and get ready for dinner. Dinner at Manny's was excellent. Our evening concluded up at Prohibition for after dinner drinks and we loved it. This is where the good part of the evening concludes. My wife was woken up by young guests in the hallway having a verbal altercation. She informed the hotel security which promptly handled the situation. Albeit was unnecessary considering the type of quests you would expect on the 25th floor. We were disappointed to be woken in the early hours of the morning.
Next was the front desk which managed to lose all of the previous nights leftovers from Manny's steakhouse. Our bill was in excess of $250. The front desk did say that they would compensate us for that and provide a gift certificate. I guess I will have to wait and see how well we are compensated before I decide to accept the apology.
March 4, 2014
Rated 5 out of 5 by whiteshoes24 incredible service
Couldn't help but notice everyone was way over the top on Whatever whenever service. Manager I spoke to regarding a reservation cancellation, front desk at check in AND check out (Anna, both times, I believe)
great service and attitude.
March 3, 2014
Rated 5 out of 5 by la4463 Enchanting experience
My boyfriend and I wanted a romantic evening together and he decided to get us a room at the Foshay. We were both blown away by the experience. Everyone and everything exceeded our expectations. The staff is friendly and accommodating. The room was magnificent and had a spectacular view. You can order food at any time of the day and it is absolutely delicious. The front desk called us in the morning to warn us of the current weather conditions which was nice to know before making plans for the day. We loved our experience so much we decided to stay another night. I highly recommend this hotel for your next stay.
February 23, 2014