Rated 5 out of 5 by Vivier Wei
My room was upgraded to a ocean view suit, it was amazing. The room is nicely designed and very confortable for stay.
December 16, 2013
Rated 5 out of 5 by John11905 Too Noisy
When checking in the lobby of the hotel was very busy with many travelers checking in as well as many checking out. The music playing in the hotel lobby was very loud and everyone was basically having to shout at each other in order to be heard, including at the check in-out desk. This made correct communication with the desk staff very difficult, especially if there was a language difference from the staff person to the traveler, meaning me. If you are perhaps hard of hearing or wearing hearing aides it was very difficult. Also loud music played in the room hallways of the hotel which I found to be annoying.
May 26, 2013
Rated 5 out of 5 by LeeP Incredible
The W Barcelona never disappoints!! After having stayed at the W brand in America, W Barcelona shines through! Gone are the days when we looked to the Americans for an example of service! The W Barcelona really shows the rest how it should be done! If you want an amazing trip, this is your hotel!
December 10, 2013
Rated 4 out of 5 by Klaus1000 Excellent Room does not fit with Services
While the Room is excellent the service offered is a problem:
- small SPA
- no indoor Swimming Pool
- no access to sea (service people even shouted on you when you came back from swimming walking through the lobby but the problem is that the hotel has no specific access to the sea, though directly positioned next to the sea)
- room was not cleaned on one day and when we blamed the reception first accussed us that we did something wrong
- room was not cleaned well during our stay
- all personal has to say there name to call them for help but this is only surface - you are treated alway as if you disturb ...
March 4, 2013
Rated 3 out of 5 by ThreeLadies This hotel has the best location in Barcelona
The location was great, the hotel looks good. But the Spanish staff lacks any knowledge of English. At the reception was only one English proficient.
When paying in cash, (while waiting for our room number) the bar tender was very reluctant to give our change after more than 45 mins waiting and having been asked twice (it was change for a bill of €50)
The carpet in our room was not clean.
The W rates as a 6; therefor we expected more, like clean towels twice a day, and better service at reception and concierge desk.
Every night the lobby was very noisy with loud music and lots of noisy screaming people!
July 7, 2013
Rated 3 out of 5 by Tom979 Great hotel however staff not very accomodating
The hotel is fantastic however some staff members were not. Waiters and waitresses were very helpful however restaurant managers were not. We were travelling with a 1 year old and only requested at midday a high chair and some boling water but were told the restaurant was closed and that there was nothing that they could do until it opened. They suggested we feed the baby in the bar!
Also we had a studio suite and while the room was nice we were told that all of these suites are on lower floors and the view is not the best. It appeared that you should pay for a less expensive room and get a better view.
April 2, 2013
Rated 5 out of 5 by TahitiGirl Exceptional
The W is an amazing 5 Star Hotel. We spent 4 full days in Barcelona and had an amazing room facing the coast and city. Very trendy, amazing staff, amazing pool and on the beach!
We wanted a hotel that was central so we could tour Barcelona as this was our first trip to Spain. Even though the hotel is on the coast and docks, this is not a hinderance! We walked the boardwalk over to the City Tour Bus Ticket area, it took 20 minutes and very easy. The City Tour Red, Green and Blue Buses were amazing and hit everything you wanted to see. I would recommend anyone that is going to Barcelona to stay at the W!
June 7, 2013
Rated 5 out of 5 by NancyAtlanta Spectacular Trip to Spain
I hardly ever write reviews but I believe your hotel was so warranted for one. I have to give big kudos to several of your team - front desk - Patrick "Patricio" - who was so wonderful when we checked in and worked on my Platinum upgrade. He also booked us into the most incredible restaurants and was just wonderful.To Claudia who opens the door to the pool - she helped me on the phone with an issue I was having and always had a wonderful smile. To Shane from Ireland and Carlos - the most wonderful guys to help you navigate around. And finally Isabel who took charge of a miscommunication with our departure limos to making the correction immediately. Will book next year with you again!!!!
July 15, 2013
Rated 4 out of 5 by Debbie73 The best view ever
I celebrated my 40th birthday with my girlfriends there and we had the best time of our life. We initially complained at the reception as it was 3.30pm and we didn't get our room yet when we arrived at 12pm. The staff as apologies gave us an upgrade and we ended to have a presidential suite with a stunning view. We were on 24th floor but the allocation of the hotel make you get an amazing view on the town on the sea everywhere you are. The wave restaurant simply perfect and we ate real Mediterranean food which was delicious. The wet bar by the pool is so relaxing and there is a very cool atmosphere.
May 8, 2013
Rated 5 out of 5 by Lucky93 Amaazing !!!
Fab hotel, Ecilspe sky bar is a must visit with stunning views and a great place to party until the early hours. great cocktails.. I will defiantly be returning to this hotel in the future. stayed in a fabulous room which has fantastic views and everything on my wish list.Great wet room .hugh room with bed in the middle amazing views out over the beach and pool decking area. The lighting colour mood system in the room is great even if a little difficult to work out how to switch off all the lighting for sleep.. I wouldn't change anything. perfect stay.:)
October 18, 2013
Rated 4 out of 5 by Erik40 Great room with superb view, friendly staff
Great hotel, modern design. Very comfortable bed, but bathroom was little smellie. Staff is very vriendly and helpful.
December 9, 2013
Rated 5 out of 5 by DAZ2012 W A-MA-ZING
I keep coming back to this hotel!
this time we went for a long weekend, just to rest
breakfast is one of the bestsest EVER.
BLISS SPA is AMAZING, the people there are absolute STARS!!! i had treatments every day and i got a large orange body butter FOR FREE after i told them hopw much i liked it..YOU GIRLS ARE FA-BU-LOUS.
WAVE restaurant was just right, excellent service, excellent food.
i m sorry tos ay that but we aere VERY dissappointed by the BRAVO restaurant. Apparently it is the concept of a famous catalan Chef. we didnt like the food and we found it unreasonable overpriced
April 29, 2013
Rated 5 out of 5 by fayette outstanding service
Our 10 day stay at W Barcelona was amazing. The location is perfect with views of the beach and port and walking distance to the City. The staff were extremely friendly and helpful. When we first checked in Guillano from “whatever/whenever” was understanding and helpful. He also contacted us during our stay to make sure we were happy and satisfied. This attention to detail was also evident by staff at breakfast. Despite all the hotel guests they remembered how we preferred our morning coffee! They also made us feel welcome and we are particularly grateful to Otto and Mauro for their warm and friendly interactions. We will miss them!
The W Barcelona is an exceptional hotel and we highly recommend it.
July 15, 2013
Rated 5 out of 5 by EmilyfromCO Exceeded All Expectations
We spend our last 2 nights of a 10 night trip at the W. From the moment we checked in, the W team was amazing. The W is chic and relaxing - a difficult balance. Two quick examples of what sets the W apart - and I could go on but character limits prevent that. SALT restaurant had amazing food and I would be remiss if I didn't mention Festus who made us feel like the W was our second home. Also, our last day, while we were at the pool, masseuse's from Bliss offered free foot massages to anyone who would take them. We absolutely loved our stay, great way to end our first anniversary trip.
October 3, 2012
Rated 5 out of 5 by Dkp1 What a W is supposed to be
We love the W brand even if some of them have been a bit run down in recent years. Not so with the W Barcelona. It's a spectacular site at the end of the beach. Everyone speaks English as well as Spanish of course. The service is impeccable and the room was large. The shower is a bit odd as it opens up into the room and also the WC offers no privacy if you like that sort of thing.
We went to the Eclipse Bar every night and it is quite a party - especially on Sunday night.
The pool and beach area are very nice and again excellent service. A standout being a young server named Georgiana who helped us secure a seating area and champagne when we showed up to the pool party on Sunday night and found it extremely crowded.
September 8, 2013
Rated 5 out of 5 by Sherry69 Great Pool Area
In short - I loved everything about this hotel. The rooms were great. Nice bar on the 26th floor. Fantastic pool area (pool could have been a bit bigger maybe). Great bar at the pool and beach.
The rooms are absolutely fantastic. Great modern, clean and refreshing interiors.
Stayed in August 2012 with two kids. The kids loved the hotel too. It was impossible to try and get them to leave the pool area everyday.
The staff were all very helpful and polite. Jeremy was great at getting you a table at any restaurant or nightclub.
I look forward to staying at the W in Barcelona again.
August 16, 2012
Rated 5 out of 5 by Rezo75 W Barcelona
Perfect hotel in the perfect city. Always choose it during my BCA visits!!!
December 5, 2013
Rated 5 out of 5 by NatyAbu AMAZING !
Everything at W Barcelona is WOW, from the amazing staff, Claudia Acosta was extremely helpful and kind, she helped us have the honeymoon of our dreams.
From the warm welcome, to the chocolates and champagne upon arrival to the amazing room view, we had the best honeymoon ever. The room was so cozy, the breakfast was to die for (so much to choose from), our dinner at Bravo was delicious! I would definitely come back to W Barcelona, for the best times ever.
Thanks to all the amazing staff at W Barcelona!
October 28, 2013
Rated 5 out of 5 by kerry26 Hotel and staff
This hotel was unbelievable every member of staff from the men outside to the check in staff the waiters and the restaurarnt staff. They all went out of their way to ensure we were happy.As a gold member we had an upgrade to a room that I am sure will nver be bettered in my life time.With two different see views.
November 25, 2013
Rated 3 out of 5 by Liz23 Hotel beautiful, technical difficulties
I stayed at the W Barcelona for a business trip. On the one evening during the week I needed to have conference calls with customers, the phone in my room malfunctioned. It took two hours to correct the problem (which was resetting the IP connections) and I missed 4 very important calls. It was very frustrating and disappointing. I did receive an apology note which I appreciated.
In addition, we had very bad weather and terribly high winds on two days of my stay, and there were no porters or support personnel to help me with my bags or getting through the front door.
March 2, 2013
Rated 5 out of 5 by MarcDS Sun, Beach, Barcelona and WOW
Once a year I take my teenage daughter on a trip to visit one of the major cities in the world, for this year we decided to go to Barcelona. As we stayed at W during previous city visits we decided to go for the W Barcelona. We were very impressed with the location and overall condition of the hotel.
We were even able to catch a glimps of the Barca football team staying at the hotel before their game against PSG.
I appreciated very much the attention given by the staff during our stay, especially for my Birthday.
We enjoyed the drinks at Wet at the poolside and the dinners at Bravo and Salt. Staff was always at our service.
What can I say more sun, beach, Barcelona and WOW, This was our best hotel experience up to now.
April 14, 2013
Rated 4 out of 5 by Agent007 Beach and view
The location for the beach is superb. Facilities excellent (gym, spa etc.). Service excellent. Views over the port/sea/beach magnificent. This is a stylish, modern hotel with comfortable, spacious rooms (the same goes for the beds!). The beach area in Barcelona is home to many great restaurants and bars. For the fitness oriented, you can run along the path next to the beach for about as long as you feel like. Otherwise the hotel gym is excellent.
November 4, 2013
Rated 4 out of 5 by Alberto9 Dr.
The Hotel was excellent and the staff very friendly and attentive-especially Sara concierge at W hotel. She was exceptionally nice and treated me with high regard. She was helpful in arranging a transfer to other SPG hotel for myself and family. Sara should be given a raise and praised for her dedication to helping people. Please thank her as I had limited time and only had a few Euros to provide as a gesture. Gracias Sara- Margarita from Eclipse bar was sensational. She organized a nice little reception for my wife's birthday. She is great asset to the W hotel and knows how to treat her customers. All the house keeping and service people were so nice and they all deserve to know that they made me and my family feel special.
July 6, 2013
Rated 4 out of 5 by SRIPADA BENCHMARK WITH OTHER W WORLDWIDE
I was in a W Hotel, but the energy percieved was not the same as other W Hotels Worldwide.
Humand beings have to receive a true and pure attention, and not just some simple outer signs which are are based in customer attention learnt techniques.
November 24, 2013
Rated 3 out of 5 by Phg256 Not bad but very expensive
Hotel is very expensive. My biggest issue was that the pool area including the deck and bar was was closed on Sun night for some type of party. I spoke to the manager and he was very apologetic but told me it is closed every Sunday for this party. When you pay a small fortune to stay at a hotel you expect to have use of all their facilities all the time. It was not mentioned to me when I booked the rooms that the pool wold close at six o'clock on Sunday when my children were hot and wanted to swim. At least offer a reduced rate for the inconvenience.
August 19, 2013
Rated 3 out of 5 by vichi66 one problem
i had an issue with laundry not delivered on time and after 4 days i still have to ring the hotel every day - they said my suit has been couriered to me but no sign of it yet. They should have clarified same day delivery was not possible, especially given they had my reservation details, and knew i was leaving the day after, and when i asked to be 100% sure i was told it would be ready by 6pm. I hope i will get my suit back, but i think an hotel of this standard must have more efficient services. Also, the phone line to reception and other services never replied!
October 5, 2012
Rated 4 out of 5 by BennettWedding2013 Poor Customer Service
Great Hotel - looks the part but you can't help feel like if your not dressed like a million dollars they don't take you seriously.
We received no instruction on the use of the lifts and were never informed of the residents only cocktail bar so we missed out on using it.
Poor for a 5 star hotel.
Beds are VERY comfy and rooms are great.
No fuss was made of us despite us telling them it was our honeymoon which would have been nice.
Good hotel but personally its a little overrated. I wouldn't choose W again.
Also its a little far out from the main buzz of the city.
April 7, 2013
Rated 5 out of 5 by Vic72881 Breathtaking views
We stayed at the W Barcelona for the grand finale of our honeymoon, and it was by far the best hotel experience that we've ever had! The front desk provided us the best welcome of all the hotels we stayed at in Europe during our honeymoon, they upgraded our room to an amazing corner suite, and when we entered there was champagne waiting for us and another small gift from the hotel. It was definitely an experience that we will never forget. Oh, did I mention the spectacular views of Barcelona and the Mediterranean from the floor-to-ceiling windows in the room?!?
December 26, 2012
Rated 3 out of 5 by Huntermathena Beautiful property, disappointing staff
I visited this property and while it was one of the most beautiful locations I've ever been to as a platinum member, The overall experience was less than desirable. There were constantly kids jumping in the pool (it was more of a play area and not an adult orientated area, the restaurants didn't have enough menus and we were turned away because of that which was bizarre. I said something to the staff and later management who just shrugged it off. It seems to be a culture thing there where this is acceptable.
October 9, 2013
Rated 5 out of 5 by micktexas Huge hotel but small luxury feel
Simply the best large hotel imaginable. The staff makes this hotel so wonderful.
Bring some SPF, the Beach location and facilities are excellent.
October 16, 2012