Rated 3 out of 5 by Alok Business Stay
Nice business stay.
Not so good facilities compared to even 4 star Hotels in Italy.
No free wifi even for usage on phone not corporate usage :(
January 24, 2013
Rated 5 out of 5 by Pedro19The65 Great Design, outstanding view
The Hotel is very well placed with a great design and a fantastic view either for the ocean or the city. The beds view is amaizing.
October 4, 2013
Rated 5 out of 5 by ETandGST Our August Stay Was Fantastic
I won't even consider staying anywhere else on our next visit to Barcelona.
August 23, 2012
Rated 5 out of 5 by SanFranciscoFamily Fantastic views, even better service
We loved our stay at this property from start to finish. Rooms are Incredible with awe inspiring views of the sea, the port and the city. The pool and beach are marvelous. We tried three different food locations and each was delicious. What stood out for us most was the extraordinary service from EACH team member we met. We have too many examples to list but trust me this hotel rivals all with a dedicated team. Great location and easy access to the center of the city. We were surprised by the fact that it was very family friendly. Great walking, and fun play areas for children on beach. We will return again and again. A new favorite for us.
June 24, 2013
Rated 5 out of 5 by ingkno the place to stay
amazing food, lovely staff, the building is such amazing
November 2, 2013
Rated 5 out of 5 by rye27 Great Location, Great Ambiance
Can't wait to be back !!!
January 27, 2014
Rated 5 out of 5 by Willyfog2 Wonderful summer trip
I'm already a frequent guest at W Barcelona and every time both the hotel and the staff exceed my expectations. Definitely the place to be in the summer time! Great atmosphere and excellent experience to enjoy a few days in Barcelona. Even though the hotel was almost full, the Welcome Desk managed to get me upgraded to a fantastic Cool Corner Suite. The views have no equal and the rooms together with all the facilities are really amazing. All the staff is extremely friendly and pay attention to every detail to make your stay unforgettable. If you are a Platinum SPG, make sure you get in touch with the W Insider for an even more special attention.
August 27, 2013
Rated 5 out of 5 by FqntFLtraveler33 Beautiful Hotel with a great view
Very much enjoyed my stay in this beautiful hotel. Check in was fast and efficient. My SPG platinum status was recognized and I was upgraded to a beautiful corner suite. The bar on the 26th floor has a spectacular view. As a hotel guest I received VIP access - avoiding the long line. This is a great hotel in Barcelona - but a little bit of a walk ( or a 10 Euro taxi ride) to get to the La Rambla or the Gothic quarter. Unfortunately the computer was not working when I checked out early on a Sunday - so I was not able to divide my charges to two credit cards like I had intended. But other than that - this was a great stay. I highly recommend this hotel
April 28, 2014
Rated 1 out of 5 by Kenkat Nightmare of a Hotel
After watching a travel program my partner had decided to book 5 nights in the new W hotel Barcelona. While we appreciate things can go wrong from time to time, our stay was a complete waste of money and the hotel should be down graded to 2* and not 5*.
We contacted the online chat while in our room with regards to all the issues, to be told that they can only discuss the matter with guests staying in the hotel, then the assistant in the USA disconnected the chat! I then went back on to the chat a demanded they call our room immediately! The next morning we were checking out and nothing was said. We left our luggage and on our return to collect it, we was greeted by the hotels guest manager who could understand why our stay was a disaster. After showing all the photos of our suite and all the different things broken in the hotel, our morning coffee cups with pieces missing, our food been served in dishes with pieces missing. On our return home I yet again contact the customer service department and forwarded them the photos who in return offered us 15,000 starwood points. While the gesture was appreciated it showed little appreciation for our trip and the cost of our stay in W hotel Barcelona, our flights and most important our holiday!
After another 4 online chats and several emails and several months later...... We still do not have any points awarded and nobody in the USA seem to know anything about this matter. If you could actually rate the Hotel on here with a minus, I sure would!
I have learnt that if you really want a 5* Hotel then you must remain in the UK, unfortunately I wonder how the W Hotel Barcelona actually obtained their star rating?????
May 8, 2014
Rated 5 out of 5 by Ayman Coolest hotel in Barcelona
This is a wonderful and cool hotel. Vibrant, colorful, happening... You would actually enjoy being at the hotel without going out, whether in the room enjoying the endless sea or at the pool terrace watching the view...Will mostly likely go there on my next trip
Lobby: Large and lively lobby area, with modern interior, lounge music, colors.
Reception area is nice and the team are very professional, knowledgable, and friendly. we had personalized service throughout the stay.
Check in: in reception only as there is no executive lounge.
Guest room: spacious for Europe standards with contemporary design. Full wall length window with view of the beach and the endless sea.
Bathroom: Modern design, could have been done in a nicer way given the hotel standard of design.
Executive lounge: n/a
Room service: personalized and good service
Breakfast: average breakfast buffet with average variety and high quality of food. The area is actually nice and has view of the beach and outdoor terrace.
Concierge: friendly, knowledgable, have good connections with many places.
Location: perfect location, a short walk to barcelonetta, and citadel de Olympica is 20mins walking. Anyway taxis and public transport are around with bus stop in front of hotel.
- W Lounge- very nice lounge at the top floor with view of Barcelona city and the long strip of beach. Nice going there before sunset.
October 29, 2012
Rated 4 out of 5 by Michael59 Great views over the sea
We stayed two nights at W in October and in two rooms. A Faboulous Twin and a Cool Corner Suite. The views from both rooms are just second to none. Everything in the rooms were very new and in good condition. Wonderful rainshowers in both rooms. We had breakfast and dinner at the Wave restaurant which was very nice and had good service. Unfortunately the pool area was in the shade most of the day so we did not spend to much time there. Also because the water was cold as the pool is not heated. The fitness center is great which state of the art machines and in good condition and plenty of room. Overall a wonderful and relaxing stay at W.
November 5, 2012
Rated 4 out of 5 by Katti24 Overpriced hotel
In the rate for a wonderful room, you can´t even get wifi for free in the room.
One little bottle of water per day is for free, otherwise you need to pay for it.
Breakfast is absolutely not worth it´s price. The buffé is small and not offering enough variety of food. The fruit however, was amazing.
The bathroom/toilett are very open, so you need to be very comfortable around the person you sharing the room with.
Then higher you get in the hotel, then more you will be disturbed of the nice from the nightclub.
The view is however breathtaking.
Nice personal who tried to fix your requests at once.
The room was very big and comfortable otherwise.
June 24, 2014
Rated 5 out of 5 by Phxnickd Above and beyond expactations
The hotel provides what you would expect from a W Hotel. Beyond all the trendiness of the hotel and the location, the staff is really makes this place great. The all spoke English was were friendly and welcoming. We arrived very early as we arrived from Italy and the staff started the arrival process and got us checked in by 1:00pm after a sold out night. Brunch was recommended and it was amazing. Our room was immaculate. The staff was always available and welcoming and helped us with all our questions. I had even gotten sick during my stay and it seemed like every knew and asked me how I was doing even when I checked out. Great stay
January 9, 2014
Rated 5 out of 5 by Sportfan631 W IS THE BEST OF ALL WORLDS IN BARCELONA
We just recently stayed at the W in Barcelona for 3 nights and had a gret stay. The W offers the best of all worlds in that it is a bit off the beaten path of the city and after a long day sight seeing, the hotel offers a great and relaxing atmosphere at the pool or on the beach. Since the sun never sets in Spain or at least not until 9:45, we found ourselves relaxing till 8 almost every night/
The staff is exceedingly helpful, especially Beacon, our concierege and Frank, who helped with the bags and is very knowledgeable and helpful.
The rooms are every thing you would expect at a W and is very relaxing.
All in all a great stay and we will be back.
July 1, 2013
Rated 4 out of 5 by Swennie What a view!
Check-in: I was a bit surprised about the poor information (to be more precise: no info at all) we received upon check-in. No info regarding restaurants, breakfast times... On the 2nd day when I went to check on my bill (they charged our breakfast 2x for the first day), another helpful receptionist this time said that if we had booked the breakfast for the whole stay upon check-in, we had a better price. We didn't know, because we weren't informed upon check-in.
It was only 12h and our room wasn't ready yet, which is understandable. Once the room was ready they would call me on my mobile. At 15h00 we returned to the hotel, nobody had called so I checked if the room was ready... And yes, it was ready. Do they really call?
Room: The room was absolutely magnificent. We had the best view ever... 8th floor with view on the sea & harbour where the cruise ships were docked. The mood lights, the 'sofa' next to the window where you could relax and enjoy the view... Small negative points: the bed was so/to soft, my friend had a back ache each morning; no free WIFI in the rooms; no BVN among the proposed tv channels (seeing the number of Dutch & Flemish-speaking clients at the hotel, it would be a +)
Breakfast: Breakfast was ok, but I expected something more of a breakfast a the W...
Location: it's a bit of a walk (15/20min) before you get to Barcelonetta and the nearest metro station.
Others: I found it quite annoying that each time we wanted to enter the hotel, staff was asking what we were doing there. 'Where we staying at the hotel?'. I understand that it's quite a popular hotel and has become an 'attraction' of Bcn, but the way the staff keeps asking this same question, tends to make you feel a bit annoyed, like you don't belong at the hotel.
The hotel directory is not really helpfull. Timing & locations of restaurants aren't mentioned. Seeing the lack of info we had upon check-in, it would have been handy.
May 7, 2012
Rated 4 out of 5 by mec72 Great hotel, but lacking the W vibe
It's a great hotel and the views are amazing, but it didn't have the hip vibe that the last couple of W hotels I visited had (W Taipei and W Santiago de Chile).
Rooms are spacious, beds are very comfy and the A/C is very quiet. Views of the beach and the city are amazing (loved the floor-to-ceiling windows). The subway station (Barceloneta) is a pleasant 20-minute walk, half of it along the beach. Town center is 10-15 minutes by cab.
In terms of bars, I thought both Wetbar and Eclipse were below par compared to other W properties (especially coming straight from the amazing W Taipei). Cocktails in both of them were delicious though - great mojitos by the pool at the Wetbar and watermelon drinks at the Eclipse. Food at both was very average though.
Breakfast on the other hand was great -- actually one of the best hotels breakfasts I've ever had. So no reason to venture out, just have it at the hotel.
Concierge was great and couldn't do a better job in terms of coming up with excellent restaurant recommendations (and making reservations).
Two things I didn't like:
-- The person checking us in failed to recognize my status, which was really annoying. She wanted to charge us extra for the late check-out, finally spoke with the manager and said it was fine, but really, shouldn't this be the basics you teach your staff if you operate as an SPG property? This of course meant no upgrade, either, but I was too tired to talk her further.
-- Another thing I found surprising was that we were charged for the water left on our night tables (labeled on our bill as "mini bar"). Not that I really care about those couple of euros, but I just found this really cheap. Don't think I've ever seen that before - minibar is inside the minibar, not in the bathroom or on the night table (I wouldn't be even able to count how many bottles of water were given to me -- free of charge -- during my three-week stay at the Mandarin Oriental in Hong Kong last month...).
May 30, 2012
Rated 3 out of 5 by KenT55 Prime Beach Location, but Staff Under Water
W Hotels normally WOWs me. However here in Barcelona, customer service was sloppy at best. At this location you must ask for a coffeemaker for the room. And ask, and ask, and ask. Yes four requests before it was delivered. The third day, we arrived back at the hotel after 10pm and the room had not been cleaned during the day. The top floor nightclub Eclipse was overcrowded such that you could not even get to the bar. We tried two nights in a row and left after 10 minutes without even a drink. It was promoted as unwind and dance. Not here. It was stand like sardines and wonder why you were there. There are several beachside lower level cafes/bars for casual drinks. They were good but no dance or dress-up opportunity. Service on the beach was equally as sloppy, always having to ask twice or more, only to wait 20-30 minutes just for drinks after the last request. This was consistent day to day.
As for location, it is at the far end of the peninsula on Barceloneta Beach. You must walk the 1km to the end of the marina and another 2-3 km to get to Placa Catalunya and La Rambla and other key sites. We walked on average 5-6km per day as we sought to tour the city as well as spend a couple days at the beach. Needed the exercise, but hotels on the other side of the marina would have been better for us.
Concierge was unable to help with car rentals and we had to locate on our own. By the time we finally were able to get a car, it was $200 USD for the day.
On other day we sought information about city tours. No prearranged deals. Directed us into the city to a bus stop to buy tickets. They did give us a map after asking.
All in all, this hotel is beautiful and great for its beach. But managemment needs to address customer service issues and see that they are prompt and courteous, and offering service in anticipation of customer needs. We had no offer to even tell us about the different facilities avaialble at this hotel. So I'm sure we missed out on something. Never felt comfortable here as a result, even to the end of the stay.
July 19, 2012
Rated 5 out of 5 by GC2309886 Totally awesome
What an experience. Location to die for, high spec in all respects, it has all you would want in a five star luxury hotel....and more. However, the staff are the true stars. Quite simply service by everyone from porters to housemaids to waiting staff to management are truly exceptional. Everything is cared for to the n'th degree. Nothing was too much hassle. Can thoroughly recommend a stay here. Will most definately return and gladly approve to friends and family.
August 30, 2014
Rated 4 out of 5 by MAUROMILANO NOISE
TOO MUCH NOISE IN THE LOBBY, MAIN RESTAURANTS, TOO MANY CHILDREN RUNNING AND SCREAMING, I DON'T LIKE TO SEE PEOPLE WITHOUT TSHIRT OR EVEN WORSE IN BATHING SUIT WALING IN THE LOBBY AND COMMON AREAS, THAT'S NOT 5 STARS, THERE SHOULD BE A DRESS CODE, LIKE IT IS TO ACCESS TO THE ECLIPSE, NO WAY! IT S HALF YOUR FAULT AND HALF OF STUPID PEOPLE TRAVELLING AROUND THE WORLD.
FIND A WAY TO ADVISE CLIENTS AND FAMILIES THAT THEY R RESPONSIBLE FOR THEIR CHILDREN, AND THEY SHOULDN'T LET THEM DO WHAT TEHY WANT, EVERY TIME ALL THE TIME!!!
LAST THINGS, BATHROOMS AND I MEAN TOILETS ARE A NIGHTMARE, THATS A FAULT OF THE ARCHITECTS, BUT IT'S NOT DESIGN, IT'S JUST BAD TASTE.
August 9, 2013
Rated 5 out of 5 by Bingodog Fantastic under all aspects
Fantastic hotel, location is perfect - just a bit away from the city center to have a "beach resort" feeling, and still in a few minutes you get everywhere by taxi.
The staff are really fabulous - w/w service is top notch, restaurant, beach and pool staff friendly and helpful, no attitude at all.
Hotel was fully booked and still got an upgrade to a fabulous room with amazing views. Room is very spacious and very hip for a couple. Perfectly sound proof too.
Online live chat and W app work perfectly to get in touch with w/w, in fact even better than the phone.
I can't be more happy with this hotel, and I can't wait to be back.
September 4, 2013
Rated 3 out of 5 by FirstTimeinIstanbul Party Central!
Well, if you want the best vantage point in Barcelona, you've come to the right place. This hotel has so many great attributes (e.g.: architecture, decor, restaurants), that it's hard to complain. However, be aware that DJ's crank it up on the pool deck on Saturday nights, so much so that the actual words to the songs (no exaggeration) can be clearly heard through the sealed floor-to-ceiling windows fifteen floors above. Not wanting to complain about a good party but recognizing an early departure the next morning, two phone calls to the seemingly uninterested manager-on-duty failed to resolve the noise issue until midnight.
July 14, 2013
Rated 5 out of 5 by LilyMae Excellent stay-highly recommend
Stayed for 3 nights this April. Hotel and staff were fantastic from first minute at check in till checking out. The room was 'fabulous' - literally!! The view was amazing. Great lively bar on top floor in the evening. Beautiful sun bathing area. All the staff were so helpful and friendly, nothing was too much trouble. Location right on the beach so you actually forget whilst at hotel what a busy city you are in, just a short taxi ride takes you back into the hustle and bustle for attractions, shopping, restaurants and nightlife. There are however restaurants within walking distance if you do not want to go into city. Definatrly recommend and definitely shall return!
April 29, 2014
Rated 5 out of 5 by NeilG Fantastic
Thank you for an awesome stay, we loved it! Special thanks to Max at reception and Pep at Concierge for your extra help to make things run smoothly. Breakfast was lovely, the room itself was unbelievable, and the pool area is great. The only thing letting the side down was the service at the WET bar... basically unless you are lying close to the pool then the service is really slow - at one point we were at the far end away from the bar and had to go and find a waiter, and also on the deck upstairs the bar man seemed to spend more time chatting to his colleague than wanting to serve us drinks... Otherwise excellent
May 12, 2014
Rated 5 out of 5 by Paddleman1 Cool Beachside Resort-like Hotel
We loved this hotel. Great design and very friendly and efficient staff. The rooms have several excellent features and incredible views.
I would certainly recommend this hotel and would return.
A few observations on areas for improvement include the shower that does not drain well and leaks out onto the carpet. The frosted glass WC does not offer full privacy. The music at the pool is quite loud and goes on all day. The bellman stood out for their lack of freindliness which was strange given that everyone else was amazing.
Finally, this hotel has a distinct resort vibe and appeal yet guests are repeatedly told to cover up when transitioning thru the lobby. Seems odd.
August 21, 2013
Rated 2 out of 5 by Elanem Great view but totally unsatisfactory for a 5* hotel
We had 2 rooms booked. A Cozy Room which was great apart from the towels were filthy and a Fabulous Room which was anything but. The bed is smaller than the cheaper Cozy Room there is no bath tub and our room was dirty. Reception staff got the room cleaned and offered us a free breakfast. The 'free' breakfast was mistakenly added to our final bill. We had problems in the restaurant too unfortunately. A mix up with the appetizers and main course was dealt with by a supervisor who said we would get a free drink from the bar after our meal. The 'free' drink was added to the bill. Due to these incidents at what is a 5* hotel, we will not stay in any W hotel in the future nor recommend them. Totally unsatisfactory.
July 20, 2014
Rated 5 out of 5 by Frederik007 Almost perfect
The perfect location for a city trip to Barcelona.
Everything close to perfection with only minor the noise from the pool party on sunday if you have a room not to high up. In proximity of the city but away from city stress. Nice view from the excellent luxurious rooms. Service perfect, especially the "vampires" (night) of the staff.
Near by bus stop gets you fast in the city and the closest metro station Barceloneta. Breakfast in 3 locations but we preferred the Bravo terrace.
August 20, 2014
Rated 5 out of 5 by MrsFog Cool place In a fantastic city
We stayed in a "fabulous" room on the 8th floor and the view was amazing - beach stretching out in front of you as you lay in bed! Pool area plays great tunes all day although the pool itself is a bit small for the size of the hotel. Then at night it is transformed into a funky bar. Although it is a fair walk round the harbour into the city (especially in the heat!) the bus stops right outside the hotel every 10 mins which we found very useful. You can also download a great W Hotel app which allows you to stream their music mixes.....unfortunately you have to pay for Internet access in the room which seems a little crazy - especially when wifi is free in the lobby area!
July 4, 2012
Rated 4 out of 5 by Susierc6 beautiful views and location
This is a beautiful property with direct beach access
The staff is very responsive and gracious, particularly the front desk and whatever, wherever.
the hotel is very modern and beautiful. only reason not rated excellent was because bed was too low, but still would stay there again because the location and the views make up for that.
August 30, 2014
Rated 5 out of 5 by Baeshen Best place to stay in Barcelona
W makes you feel Barcelona is the best city in the world. well done and beyond my expectation.
During my stay, I felt I was special and #1
September 3, 2014
Rated 5 out of 5 by John11905 Too Noisy
When checking in the lobby of the hotel was very busy with many travelers checking in as well as many checking out. The music playing in the hotel lobby was very loud and everyone was basically having to shout at each other in order to be heard, including at the check in-out desk. This made correct communication with the desk staff very difficult, especially if there was a language difference from the staff person to the traveler, meaning me. If you are perhaps hard of hearing or wearing hearing aides it was very difficult. Also loud music played in the room hallways of the hotel which I found to be annoying.
May 26, 2013