Rated 5 out of 5 by estuance Great service and fab facilities
The staff were very attentive and welcoming, always attending to our needs. The facilities were also kept extremely clean, and the variety of facilities wow-ed me. Will definitely be back again!
March 2, 2014
Rated 5 out of 5 by Adel41jdiwia Fabulous!
Very nice hotel! Stayed in Away room, d pool has jacuzzi but it's be better if the auto-timer for shut down is prolonged . Had to get out in the cold at every interval...
Best hotel I've ever been to!
January 28, 2014
Rated 5 out of 5 by Geo007 First time at a W hotel
Amazing place with superb service and facilities. Only criticism is hotel and local restaurants are very expensive to eat at every night.
April 27, 2014
Rated 5 out of 5 by Jacelyn22 This hotel is clean and great facilities
Great location with sea view and many dining options around hotel.
Staff is friendly and have good customer service.
Facilities and decor is great and beautiful.
October 15, 2013
Rated 5 out of 5 by JTAN77 Great staffs & services from W SIngapore
Being to quite a numbers of good quality hotels but W Singapore really exceed my expectations throughout my stay with my family. Friendly & attentive staffs everywhere ready to serve you.
August 10, 2013
Rated 5 out of 5 by TanyaC Marvelous
Upgraded to the Marvelous room and it really was Marvelous! Love the huge balcony. Perfect place to watch the lightening storm with the large windows. Bathtub and products were perfect.
October 23, 2013
Rated 5 out of 5 by Hailey great escape from busy city
spend my anniversary in W SENTOSA.
everything was great
my 13 month baby really enjoy the pool.
the most comfortable bed in my life.
everything was great.
definitely visit again!
March 24, 2013
Rated 5 out of 5 by rokrsa The best designed hotel
I was super impressed with the fact that every inch in the hotel room was well thought and very neatly designed. It was a very refreshing experience
March 30, 2014
Rated 5 out of 5 by robbyp Hotel staff was superb.
I have stayed at many W properties. The staff at this location was FANTASTIC. They went out of their way to be welcoming and helpful. Will absolutely return her on my next trip.
February 6, 2013
Rated 5 out of 5 by Phan82 Check out and In
special thanks Mr Aizat from front office and Mr Aldrin from Concierge team very helpful and professional and follow with starwood standard highstanding
March 21, 2014
Rated 5 out of 5 by mfpk Spacious Rooms
Great staycation away from the hustle and bustle.
Elegant spacious rooms with plush and chic decorations.
Great amenities and loved the delectable breakfast buffet spread.
January 14, 2013
Rated 5 out of 5 by Vince28 simply stunning
the moment we arrived, the attention was gratifying..
the staff were polite and willing.
it felt like having personal assistants 24/7
certainly will be back
January 19, 2014
Rated 5 out of 5 by sues61 our one night stay
Our stay at W Sentosa was fantastic. We would recommend it highly
May 14, 2014
Rated 5 out of 5 by zac29sg Posh Hotel and Classy
Stay 1 night in the spectacular room facing the Yacht area. View was tremendous and the pool was so posh. Would definitely come here again and to enjoy the hotel
April 22, 2013
Rated 5 out of 5 by Keanechoo The hotel is great and comfortable
Overall rating is a must visit hotel. however it can be a little bit better if the staff are more empowered to do stuffs. For example, i had asked for a additional complimentary car park coupon during check in because i will be driving out to fetch my wife. however the staff replied that they can only issue one ticket per session. i need to use it up and come back again to get it. made me walk around for twice. you know you should not make customer walk around like this.
2ndly, response time to get an eye makeup remover was slow. i had to call twice in order to get the person to deliver up the remover.
3rdly, we asked for an extension for 1 hour late check out. the person promised to get back to us but never did. ended up we need to go down to front desk and they mentioned that they have already extended. Perhaps you guys can work on responsing faster and to get back when you said you will get back.
just my 2 cents worth, but if you can improve on those, it will really be great :)
but i must say i am really impressed with the hotel's room and comfort. just that the staff service fall abit not to my expectations of W hotel.
December 11, 2012
Rated 5 out of 5 by JDKMC01 One of my favorite hotels in the world
Stayed here for the third time in the last 12 months. Always a great experience. Friendly staff, great room and bed, Very good breakfast and lunch buffets.
November 15, 2013
Rated 5 out of 5 by euph0bear Cozy hotel at Sentosa
W Hotel Sentosa has a cozy and comfortable environment to it that gives us a really relaxing place to pamper our souls.
April 1, 2014
Rated 5 out of 5 by Rikki13 Great hotel
Fantastic hotel, wonderful pool area. Very kid friendly and hotel staff very friendly
April 27, 2014
Rated 5 out of 5 by Saltdoll Thanks for the upgrade!
Special thanks to Rissa and John for kindly considering my room upgrade request! You made my wedding anniversary celebration all the more special!
January 7, 2014
Rated 5 out of 5 by manateegirl Beautiful hotel, wonderful staff
Thank you for accommodating every need; above and beyond our expectations. This hotel is beautiful and we loved the grounds, food, and pool!
October 30, 2013
Rated 4 out of 5 by Whang No SPG Member Recognition
Do not feel any recognition as a Gold member and most of the reply was "NO" when asked about the Gold member's benefits during check in.
September 14, 2013
Rated 5 out of 5 by Tomo2013 Excellent location at cove
Hotel location are excellent and very impressive.Hope Jagzee will be available 24 hrs and it will be more increase a number of visitor.
October 24, 2013
Rated 5 out of 5 by Rae55 This hotel is unbelievable!
Definately coming back, loved every minute, staff treated you like family, loved the hotel, loved Sentosa!
March 12, 2014
Rated 5 out of 5 by curious52 Friendly and relaxed in a luxury setting
informal, friendly, elegant but missing some important issues to be excellent all the way
March 25, 2014
Rated 5 out of 5 by natVF The Staff at W Singapore are amazing
I was very pleased with the staff at W Hotel SG, they were so down to earth and didn't make us feel like an outsider!
December 17, 2013
Rated 5 out of 5 by Happy207 These hotels are good relaxation
These hotels are an oasis of calm, good relaxation
best places to kick back, relax and enjoy with family
February 15, 2014
Rated 5 out of 5 by FINCON Comfortable stay
Excellent Facilities and very Warm and helpfull staff.
Overall a very satisfactory experience.
March 2, 2014
Rated 4 out of 5 by BusandPleasure unique but pay attention to noises that can be controlled
This is our second stay in less than a year but as comfy as the room is the rain made LOUD banging noises with every drop into the roof gutters outside our window .It was not even a heavy rain. We were not able to get a decent nights sleep. I did notify the front desk in the hopes it could provide valuable feedback & your maintenance crew could alter. The other issue and many people commented on this and seemed frustrated was how long the check in process took (over 15 minutes) and the check out procedure was just as long. There weren't any issues that should have caused this to happen and it really did not reflect greatly on the SPG brand.
November 15, 2013
Rated 5 out of 5 by 1X2Y3Z Perfect modern style hotel
Everything was just perfect. Room, facilities, food, personell
March 10, 2014
Rated 5 out of 5 by Nicky81785 Great hotel
Loved the facilities, super helpful staff, great area. Highly recommend!
February 14, 2014