W Singapore - Sentosa Cove

  • 21 Ocean Way
  • Cingapura,
  • 098374
  • Cingapura
  • Mapa

Quartos e tarifas

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Crianças por quarto

Esta informação nos permite identificar os quartos que acomodarão melhor o seu grupo e nos preparar para sua chegada.

Consulte os termos e detalhes do quarto para obter informações sobre encargos por cama dobrável e/ou pessoa extra.

Observação: neste hotel, hóspedes com até 12 anos são considerados crianças. Corrija o número de adultos e crianças conforme necessário.
Consulte os termos e detalhes do quarto para obter informações sobre encargos por cama adicional e/ou pessoa extra.

Family Plan Policy

Children 12 or younger sleep for free in the existing room bedding. Rollaways and cribs are available upon request at no additional cost and are based on availability upon arrival. Buffet breakfast is available for children at 50% off the regular adult price.

Age for Registration Policy

Guests must be a minimum of 18 years old, with a valid photo ID, to check-in.

Rated 4.1 out of 5 by 475 reviewers.
Rated 4 out of 5 by Good Service & Customer-Oriented The hotel staff were friendly and courteous, thereby making guests feel right at home. Overall, the staff were excellent in being customer-oriented and made my stay an enjoyable experience. In particular, special mention should be given to the guest relations manager (Ms Williams). She had shown exceptional professionalism and customer service when there was a delay in my check-in. November 15, 2012
Rated 5 out of 5 by First time at a W hotel Amazing place with superb service and facilities. Only criticism is hotel and local restaurants are very expensive to eat at every night. April 27, 2014
Rated 5 out of 5 by Great hotel, Bad restaurant I'm sure you have more than enough compliments on your hotel. It was fantastic and the room was great. The heated pool was best ever. But then, the only thing that was terrible was the breakfast buffet. It was very smelly with bad odour. Not the food smell... the smell you get when you don't dry your table-cloths right and wipe the tables. It was all over the place and it really was disgusting. I complained to a female, mid-aged Asian manager and all she offered was to move my seat. I told her I am done with my food but only saying because it is really bad. She basically did nothing. She could have come and let me know she asked someone to investigate. I was informing you not as a complaint but since I was so happy with the hotel, I thought it didn't make any sense for such terrible smell in a top class restaurant. But then, it seemed your employee training in overall was not up to those top notch hotels. October 28, 2013
Rated 5 out of 5 by Exemplary hotel standard The W Singapore is probably one of the best hotels i have ever stayed in. It may not be the most luxurious hotel i have stayed in. There are more luxurious ones. But the high standard set by the design of the hotel, the service, the cleanliness, quality of beddings, furnitures, etc are all top notch. I will definitely come back or book another W somewhere in the world. December 15, 2013
Rated 2 out of 5 by Staff not professional and room not very pleasant I stayed at this hotel one night on may 25th. It was a long weekend in singapore so it was fully booked according to the staff. As a result, the service was very poor, nothing like the W standards that i used to know check in was 3pm but the staff says the room is still occupied and they would try their best to get the room asap but he didnt give me any time target. then, when i said that i would like an upgrade if i have to wait with no time target, the staff goes back and gets the room for us. which proves that he did not try his best to get us a room but was just testing us also, it took their staff almost an hour to deliver our suitcase to the room lastly, the bed sheets didnt smell good... kinda smelled like old laundry the hotel staff kept saying they are so busy so occupied but honestly when you pay more than 400 sgd for one night... the customers dont really care but they just want to be treated properly May 27, 2013
Rated 5 out of 5 by Fantastic hotel with great facilities Fantastic hotel with great facilities. Nicely decorated interior designs and great pools. Away room with private plunge pool just the right size for my toddler n family getaway for the weekends. July 28, 2014
Rated 5 out of 5 by Great hotel Fantastic hotel, wonderful pool area. Very kid friendly and hotel staff very friendly April 27, 2014
Rated 5 out of 5 by Weekend stay My boyfriend and I stayed in the Wonderful room just over the weekend. Staff were attentive and great service provided, a cake was delivered to our room as it was my boyfriend's birthday. Location was great as it was right next to the marina. The pool was great, drinks were tasty, only thing to maybe improve was the breakfast in terms of quality of food. November 25, 2013
Rated 5 out of 5 by Exceptional Experience Among numerous five or six star offers in Singapore, few would beat W Sentosa in term of luxury and comfort. Many would offer greater value for money but W Sentosa excels in extraordinary rooms with top notch design, layout, impressive sound and lighting system, well thought out amenities, and finally the exceptional signature bed. I am thoroughly impressed with the amount of attention given to any touch point in the room. The pool is a great attraction even though I rarely utilize it in my travel. Bars and restaurants are what you expect them to be, but leave some room for improvement, especially at checking in because of the huge crowd there at weekend. The locality is something to look forward to as W Singapore is located in the wealthiest neighborhood of Singapore where you would find great restaurants right next door. It really adds to the peace you desire in a vacation, away from the busy main city. It was a truly detached and relaxed stay. October 1, 2013
Rated 1 out of 5 by Services did not meet expectation I was not happy with the services July 29, 2014
Rated 5 out of 5 by Exceeded my expectations My staycation exceeded my expectations. The facilities are new and tip top condition. Staff was genuinely friendly and accomodating. Love the toiletries - excellent product! Small point for improvement - hot items for breakfast was a tad cold. March 11, 2014
Rated 4 out of 5 by Service staff can be more helpful This is my first stay at a W Hotel and I am generally impressed with the hotel and its facilities.. The concierge staff were friendly and helpful but I was quite upset that the staff weren't all that service oriented.. There were 2 instances, we went for a night swim close to midnight and needed some towels, whilst there happened to be some staff around, they simply told me that there were too many guests today and they have no more towels left. I am sure they could have hooked up with the room service to help us with some warm towels after a cold night swim. The next day, I wanted to check where the spa and sauna was after a morning swim, and if the facility was for complimentary usage, the pool staff at the towel collection told me she didn't know much and I had to wander around with a wet towel into the spa reception whilst the onlooking spa visitors were booking in their spa services.. Perhaps the management can look into training their staff in knowing the hotel better and being service oriented as a whole. February 9, 2014
Rated 5 out of 5 by Lovely and romantic Hotel THat is the first time i spent 4 nights in W sentonsa at singapore, the mood is excellent, staffs are helpful, the 24hrs pool is great, the breakfast at kitchen table is good. i recommend this hotel to my friends and personally, i will book w in my coming trips. amazing vocation feel. January 6, 2014
Rated 5 out of 5 by The best designed hotel I was super impressed with the fact that every inch in the hotel room was well thought and very neatly designed. It was a very refreshing experience March 30, 2014
Rated 5 out of 5 by overall experience is wonderful! The Welcome talent John and Woobar talent Julia are really impressive. So nice to talk to them. Other talents are also very helpful. However, the hotel shuttle bus service is not working really well, since we have been waiting at Vivo city for 45min and more, but we still cannot get on. December 17, 2013
Rated 5 out of 5 by Cozy hotel at Sentosa W Hotel Sentosa has a cozy and comfortable environment to it that gives us a really relaxing place to pamper our souls. April 1, 2014
Rated 5 out of 5 by Fabulous Tip-Top Hotel It's my 1st time having a staycation at W Hotel (Sentosa Cove), & I can see myself coming back here again. The atmosphere of the hotel is just awesome. The room is way more Wonderful then I've expected. Worth my time staying there & thumbs up to the friendly&approachable hotel staffs. :) March 25, 2013
Rated 5 out of 5 by Wonderful stay, thank you My family and I stayed at this hotel for 10 days recently and it was a wonderful experience. Staff could not have been nicer, room was fantastic. Great little restaurants just around the corner. Not much to add. February 28, 2014
Rated 2 out of 5 by Needs improvement Staff was not helpful and took ~15min for each of checking in and checking out. Also, extended check out is to 12.30pm when every other 5 star hotel has a 12noon checkout time to begin with... Staff was also not well equipped to answer queries. Much room for improvement on service. April 1, 2013
Rated 5 out of 5 by Check out and In special thanks Mr Aizat from front office and Mr Aldrin from Concierge team very helpful and professional and follow with starwood standard highstanding March 21, 2014
Rated 5 out of 5 by Great service and fab facilities The staff were very attentive and welcoming, always attending to our needs. The facilities were also kept extremely clean, and the variety of facilities wow-ed me. Will definitely be back again! March 2, 2014
Rated 5 out of 5 by Friendly and relaxed in a luxury setting informal, friendly, elegant but missing some important issues to be excellent all the way March 25, 2014
Rated 5 out of 5 by Best stay cation ever! Amazing experience best I have had in a 5 star hotel July 27, 2014
Rated 5 out of 5 by Excellent Service and Great Hotel It is a great hotel, meet my expectation, young, trendy, dynamic and fun. The hotel is really great for weekend getaways to family and young couple and a group meeting. Thanks for the great serivce and great experience. January 23, 2014
Rated 5 out of 5 by Fabulous! Very nice hotel! Stayed in Away room, d pool has jacuzzi but it's be better if the auto-timer for shut down is prolonged . Had to get out in the cold at every interval... Best hotel I've ever been to! January 28, 2014
Rated 5 out of 5 by This hotel is unbelievable! Definately coming back, loved every minute, staff treated you like family, loved the hotel, loved Sentosa! March 12, 2014
Rated 5 out of 5 by Beautiful hotel, great staff The helpful checkin and concierge staff has provided great service with a smile. Hotel is beautiful and room is excellent loaded with amenities and toiletries. Good choice for family or couple weekend getaways! ^.^ December 17, 2013
Rated 3 out of 5 by Mixed feelings but overall neutral... This was my 1st visit to W Singapore - Sentosa Cove. - Very fashionable design, decoration and layout. - Fantastic welcome staff to greeting me and process my check in. - Shane provided me the much needed assistance to ensure my party of 8 will not have any issues during check-in. - Room was very comfortable, clean and had a balcony facing the pool. Too bad it was hazy due to forest fire elsewhere. - Love the sleep and design of the room; especially the light switches (Hello, Get Away, Flirt or something along that line). - Kitchen Table served good food and quite authentic local dishes. Concerns/Feedback: - WiFi was not working on the 2nd & 3rd day of my stay @ Connect 2. - Water pressure of the shower head was not strong (my party of 8 in different rooms felt the same way too). - 2nd day of my stay, I had to request for room service 3 times (0830hrs, 1400hrs & 1700hrs) before my room was made up. - The fried dough, fritters and chinese donut with red paste inside was totally not edible; either over fried or fried a few times. It was too hard, tough to chew. June 22, 2013
Rated 5 out of 5 by Comfortable stay Excellent Facilities and very Warm and helpfull staff. Overall a very satisfactory experience. March 2, 2014
Rated 5 out of 5 by Perfect modern style hotel Everything was just perfect. Room, facilities, food, personell March 10, 2014
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