Rated 1 out of 5 by mika awful
it's appalling how bad the front door service is. we turned up for a drink at the bar at 7:30 tonight and were denied entry due to "private parties" happening at the hotel. really? at the bar? seriously? not impressed at all. being a gold member for years am very disappointed yet again
April 28, 2012
Rated 5 out of 5 by GladdNomad Hip for the young and young at heart
Great location and very hip vibe; not sure I would recommend this hotel for those wanting a more traditional room. For someone who is energetic and fond of a very lively setting, cool interiors that challenge the idea of traditional hotel comfort, this is your destination!
July 20, 2012
Rated 5 out of 5 by Antonio72 This hotel is different!
W has a great atmosphere from the moment you see the entrance. Everything after gives you the same feeling, from the music in the elevator to the lights in the corridors to the way the reception, bar and rooms are furnished. It's really a different hotel!
November 16, 2013
Rated 3 out of 5 by ft56 lots of issues
1st room wasnt made up - arrived to find dirty linens, used glasses, towels on floor.
2nd room keys didnt work - had to return to desk twice
the key fob offered free water, but I was charged the next morning for it
December 8, 2012
Rated 3 out of 5 by Jornostikos Party venue only
Internet service is skittish to say the least. Arrived from Stockholm and the web connection feels 3world in comparison. Rooms are way to small.
On a positive note, great bed, pillows. Service about average.
February 15, 2013
Rated 1 out of 5 by Summit63 No improvement; noise; poor operations
As a slave to Starwood points, there's very little options in this area of London. So I stayed here in June 2011 and was disappointed at the noise levels and the service. One year later I returned optimistically hoping the service and operations had improved. Nope. This hotel looks cool but it is poorly designed from a soundproof standpoint. Staff is in denial about it's noise problem. The rooms on the first 3-4 floors above the lobby /nightclub are unacceptably noisy from the sounds of the bar.
When I asked for a room on a high floor away from the noise of lobby I was put on the 7th floor. Still had problems. The noises from people in Leicester Square echoed through the room every night.
When I checked in I was left waiting 4.5 hours for my room (5:30 in the evening before room was ready Really sucks after a Transatlantic flight! ). Front desk was not helpful in providing updates or explanations on readiness of room. Made me keep checking back many times to determine if room was ready.
All in all, it's a nightlclub masquerading as a hotel. I wonder which makes more money...
July 25, 2012
Rated 2 out of 5 by zztop THIS TIME DISAPPOINTING
Been to this hotel a couple of times, the last stay was disappointing. Could get the room at 6pm due to "full occupancy" as I've been told by the receptionist which I believe to be unacceptable.
November 11, 2012
Rated 4 out of 5 by CWLyon Trendy but small rooms
Fun hotel which is also a hot night spot in good location. Close to two tube lines which will take you directly to two main train stations. Concierge was very helpful each time Ive stayed.
March 27, 2013
Rated 3 out of 5 by Stefan12 Bar Security unfriendly and out of line
We went to the bar and I ran into a friend by accident and hugged him. Within 20 seconds a security guy came over and threatened to remove me from the premises for rowdy behavior. The 5 of us looked at each other and started laughing. We still have no idea what he was talking about.
Later we sat in front of the dj booth. The speakers were so loud that we couldn't even hear one another. A security guy came over again and told us to be quiet. I wonder if they want some drones in there that won't laugh or have fun at all. Worst experience in London.
Thinki9ng about it, now I don't wonder anymore why there were only 4 girls, including ours and about 75 guys. Girls don't deal with that, they rather go somewhere else.
Also, next day I talked to the GM, he offered us a free massage, but I never got an apology for the situation or any form of resolve. Very sad. Won't stay there again. If the security guys would have approached us with courtesy or respect, that would have somehow be tolerable, but the way they treated us is just straight out unacceptable and just extremely rude. I am German and I am used to rudeness.
November 13, 2012
Rated 5 out of 5 by Jbird89 Wonderful Hotel does what it says on the package
Decided to spend a couple of days in the city with my partner and having always liked the look of the hotel and loving the surrounding area I thought I would give the W hotel a go. It was a fantastic choice and worth every penny spent the hotel is very modern and stylish and is certainly not the norm but it is executed very well and the theme runs throughout the whole building, the facilities are great and the bedroom was just lovely very comfortable lovely spacious shower ,y only gripe with the room would be that I couldn't get all the lights off during our first night so ended yo just taking the card out of the door however I managed it the second night so no real issue the room was quiet and clean perhaps a new rug is needed and the blackout blind was wonderful. The breakfast was fabulous and worth the extra money for its quality and the convenience and the room service was also very good and efficient. I would recommend this hotel and W hotels in general to anybody we will be celebrating our first year together in January and I am sure I will be back.
Thank you to all the staff who made our stay as wonderful ad I had hoped.
October 22, 2013
Rated 1 out of 5 by Redeye12345678 TOTALLY DISGUSTED! Never to return to this hotel!
Totally disappointed with this hotel and SPG.
I redeemed 2 rooms at this hotel from the 22-23 June. Requested in advance to have adjoining rooms as we were travelling with 2 young children. Arriving from a long drive from Edinburgh to London, we reached the hotel at 12:20am. Tired and exhausted, we were told by the hotel security to park our car by the road curb in front of the hotel entrance while we check-in and after check-in we can move it to a nearby car park.
When we checked in, we were told that they don't have any adjoining rooms for us and only had rooms on different floors. It's so absurd that when they told us that they could have done something abt 2 hrs before our arrival. We ended up spend our last night in London - sleeping in 2 different rooms on 2 different floors. So much for a romantic night. Also our clothes were packed in the same luggage and we had to shuffle between floors to get unpacked.
If that's not bad, I returned back to my car after check-in and found that received a 65pound parking fine for parking by the road curb. GOSH!! I approached the security and they said that I received a parking fine for parking there - duh! I told them that I was told to park here while I checkin, why wasn't anyone looking out for me at that time?? I didn't get a favourable reply and was even told by the hotel staff to pay the fine or write-in. What kind of service is this???
After I drop off my car at the rental, I returned to the hotel and asked to settle the parking fine by either calling the authorities to waive the fine or to pay it. It's been 2 days and I've not heard anything from the hotel about this. Also, if the fine is not paid within 14 days, the fine will increase to 130pounds.
Upon returning to the room, the water tap in the room 632 was so hard to turn on - apparently the lever was missing and the blinds were unable to shut fully. I've stayed at many SPG hotels and had always requested to have 4 bottles of water in my rooms, this was not the case in this hotel. The wireless in the room were intermittent and had so much trouble getting on it. Had to go to the front desk to get it resolved.
The amenities that is common for all SPG hotels were not even available at this hotel. There were no bathroom slippers (the floor was very cold), cotton buds, tooth brushes etc. It's a 5 star hotel and they don't provide even the basic amenities???
Complimentary Breakfast in the morning was pathetic, Was told that since its complimentary, we are not entitled to the hot food and only had to settle with the cold dishes, cereal and toast. The hot chocolate that we order tasted awful, definitely a far cry from Star bucks.
We had one room extended to 5pm. We requested that our rooms or at least one could be extended to 6pm due to our late check-in, but was denied. This is definitely not the Platinum treatment that I would expect from a 5star SPG hotel. I get even better service at a SPG hotel in China! When I returned to the hotel at 4:30pm, I found that my card was deactivated and had to approach the front desk to get it activated again.Waited another 15mins to get it activated. Only had 15 mins left to get the entire family ready to check-out. Absolutely terrible!
I've stayed at SPG hotels for all my business stays and was very happy with the Platinum status and treatment that I received in the past, this experience in W Hotel London is totally terrible. What's totally nonsensical was that I received a parking fine while checking-in despite the hotel security telling me that it's ok to park by the road while I check-in. I'm not going to pay the fine and want the hotel to resolve this ASAP!
I demand the hotel to resolve these issues immediately.
June 24, 2014
Rated 5 out of 5 by Antz Stay for London Pride
We have stayed before and the staff remembered us, gave us a great welcome and our stay was as good as before - highly recommended
July 3, 2013
Rated 2 out of 5 by ElMau Alarm all night
The service was phenomenal, as usual for W. unfortunately, the fire alarm went off all night.... Zero sleep.
May 10, 2013
Rated 4 out of 5 by PESO Wow comes thue
Best location, great/hightech/design rooms, nice bar, China Town just few ateps...
December 5, 2012
Rated 2 out of 5 by Business14 Needs Improvement
No hot water and bad service
January 23, 2014
Rated 5 out of 5 by Poulette Nice upgrade
Loved my corner room and the welcome sweetie
November 8, 2012
Rated 5 out of 5 by Natasha This hotel has a very vibrant and young feel to it
The W is in a prime spot in London and the hotel has a lovely atmosphere about it, the staff are very friendly and welcoming, its just great!
The breakfast is amazing and the service is always perfect at the bar too!
There is great music every night by the bar and the hotel has a really fun club inside it which is awesome!
There is one particular waiter called Will by the bar he was so lovely! He spoke to us a lot and was interested in our visit and paid a lot of attention to us which was lovely and he was always smiling which is always great to be around!
I will defiantly recommend this hotel to all my friends and family! you will never be disappointed! have stayed there a couples of time and its just fab!
April 19, 2013
Rated 5 out of 5 by RUNEM Fantastic location...
Over all a great experience
October 8, 2012
Rated 5 out of 5 by DASMD Great hotel in a great location
I went in with my guard up having read the online reviews before I booked my stay--but if there were significant problems here previously, they've been ironed out.
Warm welcome, facilities spotless, great (for a hotel) fitness center, staff were courteous and friendly without exception, and the sexiest hotel room I've ever stayed in, from cool lighting to funky decor. What I expect of a W. Free internet for my SPG status--otherwise it is expensive (though free in the lobby).
Hotel location is fantastic.
No question the bar is hopping at night. If you want a quiet escape, this is not the place for you. But the room was absolutely quiet.
February 4, 2013
Rated 5 out of 5 by DanceTigress Phenomenal Hotel!
The best 5 nights ever at a hotel!!
September 13, 2014
Rated 5 out of 5 by lars88ko11 Amazing Ultra contemporary hotel
Stayed in the W London the first time last month and it was amazing. Very chick and fashionable rooms, with a lot of edges and twists (i.e. bathroom sink in the centre of the guest room). Staff was very helpful, only disadvantage is that they don't seem to have any connecting rooms, which would have been perfect. Nevertheless all in all an excellent stay.
I have already booked my next stay at the W London and very much look forward to it!
September 1, 2014
Rated 3 out of 5 by Dalwhinnie25 Hotel staff a disappointment
The W London Leicester Square is a great hotel. However, I had two negative experiences with the hotel staff that took away from the experience. Firstly, upon arrival at the hotel, I was told that I had been upgraded to a nicer room but that the room was not yet ready. Waiting for the room to be ready wasn't the problem. When the front desk staff came to get me, the room they were going to put me in initially was no longer available. I asked what happened and was simply told that the room had been booked unexpectedly.
The other incident happened during checkout. The night before check out, I had asked the front desk staff if they would help me make arrangements to ship an expensive bottle of alcohol that I had been been given that day as a gift (I knew I would not be able to bring the bottle in my airplane carry-on and I didn't want to risk putting it in checked baggage in the event it might be broken). The person I spoke to said they would make the arrangements in the morning. As I was leaving my room that morning to check out, I found a note under my door from that individual saying he was wrong and the hotel would not ship the bottle for me (it did not elaborate as to why). At the front desk, I spoke to the individual and he apologized for the misunderstanding but said there was nothing he could do. Needing to leave for the airport, my options were obviously limited. As I left for the airport, he indicated he would keep and enjoy the bottle since I would not be taking it with me.
December 6, 2013
Rated 3 out of 5 by sonicpromo A unique hotel!
We really enjoyed our stay W Leicester Sq. The hotel was very modern and the staff were very accommodating (they kindly upgraded us to a suite on the 7th floor!). The hotel is very funky and appears to be aimed at the younger market. The room we stayed in was very comfortable and had some great features/gadgets. We found the hotel was very dark (more like a nightclub with funky house music paying throughout). The bars were quite lively (with very overpriced drinks). The one thing missing was a swimming pool.
August 23, 2014
Rated 5 out of 5 by mskylesm A fabulous hotel in the heart of London's West End
I had the pleasure of staying at this hotel over the weekend & wouldn't hesitate in returning. The staff in the reception & concierge area are really welcoming & friendly; I would add that the security guys downstairs can appear a little rude at times asking if you're a guest etc, but at least we can feel secure whilst staying here!
We stayed in a standard room & considering the location in central London, I was really pleasantly surprised with the excellent use of space, it's a really unique product & has everything you need for a couple of nights stay. We ate in Spice Market & whilst the service wasn't entirely on point that night, I've eaten there previously & I know the service is typically exceptional, so I think this was a small blip the night we were there. In any case, the food was truly fabulous & I love the concept of the open kitchen, getting to see the chefs preparing the food in front of you. Service at breakfast the next morning was excellent & the food was so fresh; you cannot go past the delicious french toast with sauteed apples, a great hangover fix! We had drinks after dinner with friends in Wyld Bar & the service in there was second to none - we were lucky enough to have reserved an area in advance & our waitress / hostess for the night was full of personality, yet professional & genuninely cared about making sure we had a great night. I was even surprised with a delectable piece of red velvet cake with candles for my birthday! It's always the small touches like that which go a long way to holding great memories for years to come. Without a doubt, we'll go back to the W London - it's a true standout & I thank Ian the GM & all his team for having made our stay so special.
April 23, 2013
Rated 5 out of 5 by SPGPlatinum A Truly Outstanding W Hotel in London
I am a Starwood Platinum SPG member for the past fifteen years in-a-row (with 1,000+ total room nights logged) and am an inaugural Lifetime Platinum Member. I have stayed at a wide range of Starwood-branded hotel properties in North America and Europe. I am a Global Software Sales Manager with extensive multinational business experience.
I recently completed a mid-August stay at the W Hotel – Leicester Square in London as the initial part of a two week family vacation to London, Paris and Barcelona. I have to say that I am most impressed with the all-around operational excellence of this property.
The General Manager at this hotel is really on top of his game, He runs one of the tightest hotel operations that I have ever seen over the years and he truly knows how to take the finest care of SPG Platinum members! He truly sets the “gold standard” for General Managers in the Starwood empire!
There is great attention paid to detail at this property. All common areas and hallways are in perfect condition. From our room, I made a variety of requests to housekeeping and found that the service response times were excellent. Housekeeping also did a perfect cleaning job each day.
The front desk staff was most friendly, polite and courteous and always addressed me by name. Same for all of the staff members! The breakfast buffet in the trendy Spice Market restaurant was excellent each morning.
I found that the location of the W Hotel to be overall excellent, being two blocks away from Picadilly Circus and good proximity to key tourist attractions such as Buckingham Palace, Westminster Abbey, Houses of Parliament / Big Ben and The London Eye (Ferris Wheel) .
The W Hotel is my new favorite hotel in London and I highly recommend it those seeking to stay at truly a world-class hotel property in central London.
August 28, 2013
Rated 4 out of 5 by JB84 Some issues, but overall ok
There were a few issues with the room, the most serious of which was the lights failing to turn off on the first night. The only way to darken the room was to remove the card which stopped the A/C. I discovered this at 1am so it was not convenient for it to be fixed that night.
Other small issues were:
- Stain on couch
- Night blind broken
- Shower not draining properly
- Stain on day curtain
- Floor rug not cleaned properly
While all these issues are minor, they should not happen in a 5* hotel. Perhaps W's management systems need to be improved.
On a big positive the staff dealt very well with all the issues. They were fixed promptly as requested.
The stay overall was satisfactory if not initially a little disappointing.
August 13, 2014
Rated 4 out of 5 by LuisDC W London, Excellent location...but
First at all, this Hotel is very well located!
Ambience and decor very modern, vibrant in every corner, not a family hotel.
Bad things, we arrived late night, we asked for a room upgrade since gold membership allow it, we been told is no room to get a upgrade.
We asked for a caffe machine, they offer to bring it, but the guy never comeback.
White walls have stains almost all over the room, Whatever whenever associates are very slow to get the requirements, i have to call 4 times to get a response for a change room request.
Besides the slow service and the dirty walls, is a must in a very tourist area.
July 5, 2014
Rated 5 out of 5 by Steve58CA Amazing hotel; great location
We stayed at the W for 5 nights using points. As a Platinum member we were upgraded to a Marvelous Suite on the 3rd floor. Great corner room with spacious bedroom and separate bathroom. All the staff are very attentive and friendly. The restaurant, the Spice Market is excellent - great breakfast and dinner, great service. Location of the hotel is ideal - between all the major attractions - Piccadilly, Trafalgar, Covent Garden and easy transportation using tube, bus and train.
One downside is the fact that the noise from the bar/club is so loud that even on the 3rd floor you won't be able to sleep without using ear plugs!
May 6, 2014
Rated 5 out of 5 by ChiRoadWarrior AMAZING Stay!
This hotel is absolutely amazing! I was blown-away from the minute I walked in the door. The room (although I didn't get upgraded, they were sold out of the Cool Corner) - was really cool. the layout and design are amazing. I was really impressed wit hthe fact that it felt like someone really thought about the functionality in implemented a well planned room! The gentlemen at the door REALLY made my stay memorable. (Chris and...)The remembered me by name every time I came through (ok, so I gave them a reason to remember me!). I will be back in November for 8 more days - and this time, I paid a little extra for the Cool Corner - I can't wait to enjoy it! YEAH!
September 12, 2012
Rated 5 out of 5 by PureGlamTV Great experiece - superb staff - great location
For me one of the best hotels in London - already stayed at the Le Meridien Hotel in London a few times before and gave the W-Hotel a first chance.
The location is perfect, the staff is really amazing and really helpful from the beginning till checkout. They understand to make arrangements for you and always keep you updated.
If you need assistance - ask the concierge, they are so friendly and helpful - always making sure that your stay is amazing.
If you prefer to travel in London by taxi, it is hard to grab one in front of the hotel - but they have a real great driving service, bringing you to Royal Albert Hall, London City or Heathrow Airport, etc.
Will be happy to meet the friendly people again - I personally found my perfect location in London
October 22, 2011