Rated 2 out of 5 by Romek123 Smallest room I have been in for years - felt like Hong Kong
Small room, not very clean, tiny bathroom, dripping taps, loud outside - I asked for a quiet room. Asked for late check out until 2PM was told 1PM latest, or pay $50 extra.....small, unclean room and will not give me an extra hour. Very poor, and not coming back
August 3, 2013
Rated 2 out of 5 by Cosmojones Paper thin walls
I could hear everything in my room even my neighbors talking! Awful experience! I could not watch tv at night since my neighbors complained on volume!
May 21, 2014
Rated 5 out of 5 by Rambo31 Lighting
The lighting in the lobby and elevators was too dark especially for persons with limited sight.
October 11, 2014
Rated 2 out of 5 by aardvark small room
The staff were excellent and helpful.
This was probably the most cramped, smallest room I have eve stayed in at what is billed as a high end hotel. The bathroom was especially inadequate. I will not be staying here again.
April 30, 2013
Rated 5 out of 5 by MBA1 Excellent Staff
We were very pleased with the property! I can't say enough for the exceptional service we received at the check-in desk. Staff is very warm and welcoming. Location is a definite added plus!
August 9, 2013
Rated 2 out of 5 by Vbha This Hotel Needs improvement
The Hotel has great location but needs to provide more space for guest comfort. They need to provide basis amenities like tean and coffe maker in every room and not charge for tea bags.
July 16, 2013
Rated 2 out of 5 by txsmith Poor Service and Over Priced for the Value
- Room was not cleaned
- The cleaning service processed my dress incorrectly
- Hotel has nothing special for given price and service was nothing special given the price - poor value
October 7, 2013
Rated 3 out of 5 by Melting A little tired
Very small room that seemed a bit tired, not a good value for money.
May 15, 2014
Rated 5 out of 5 by TonyCap Well Worth it
The W city Center, in the heart of beautiful chicago is my favorite hotel to stay in. It is beautiful, the rooms are clean, the staff is friendly. This hotel is well worth it.
October 26, 2013
Rated 1 out of 5 by Stork Not up to expectations
I am taking the time to write this review because it was clearly the worst hotel experience I have had in years and certainly below expectations for a Starwood property.
When I checked in, I was given a very small room. The commode was located about 3 inches from the tub, with lots of room on the other side—an inexplicable discomfort. The water pressure in the sink was horribly low, and the best I could obtain was lukewarm water about 2 minutes after first turning the hot water on. There were no drawers in the room for clothes—only the small ones in the desk and the nightstands. The channel guide on the TV did not work. There was an intermittent, loud noise that seemed to be coming from the plumbing that awakened me (a sound sleeper) repeatedly during the night.
Not only will I not return to the W city center, I will have trouble ever returning to a Starwood property. I travel internationally about once every 6 weeks and domestically more frequently than that. I finally decided to pretend that I was staying in an eastern european hotel, and somehow that made it possible for me to smile when I checked out of room 614 after 4 days.
November 15, 2012
Rated 1 out of 5 by GoBuffs22 No soundproofing
Had a room near the "El", train noise so loud, hard to sleep with good earplugs in. Lobby area could be updated, loud and kind of dark as well (it is a W I guess)
November 5, 2013
Rated 5 out of 5 by Horst1 beautiful hotel with great conference facilities
Had a very pleasant stay. The location is excellent and the staff was friendly and helpful. The only negative was the fitness center, which needs to be larger.
July 13, 2013
Rated 1 out of 5 by scuba99 Horrible room, excellent bar tender
No upgrade, noisy room, had to change rooms twice - -was offerred a cool room on 3rd floor next to the train.
Bar tender was african american and was superb
November 22, 2013
Rated 2 out of 5 by SeanF1973 Tiny room, internet didn't work, TV froze every 30 seconds!
I have stayed at several W Hotels. This one lacked the engaging staff, the comfortable rooms and some of the basics that a business traveler needs/expects.
August 22, 2013
Rated 4 out of 5 by Donald3217 Nice upgrades
I have stayed here a few times and have always gotten a nice upgrade. The location is perfect for me, someone that is coming in on the train from Michigan.
June 2, 2012
Rated 2 out of 5 by horseygirl Needs improvement
I was not impressed with this hotel. I was expecting more from the brand. I thought it was more of a luxury hotel, but it really wasn't.
October 21, 2013
Rated 5 out of 5 by Janet78 W Chicago City Center - Great place to stay
Friendly, welcoming staff. IPO Restaurant has excellent food. Overall pleasant stay for business or a fun weekend in Chicago.
January 11, 2014
Rated 5 out of 5 by Kelly30 Hotel room and location wonderful
Location and room were great. Staff was pleasant and courteous. I will plan to stay here again and would recommend this hotel
September 7, 2012
Rated 5 out of 5 by santri1969 Good W property with central location
Liked the property though little old. Central for business and tourism needs with a vibrant bar.
March 23, 2013
Rated 2 out of 5 by chidothe chicago xmas trip
great location clean rooms great gym por internet service in 10 it did not workno late checkout
December 19, 2012
Rated 5 out of 5 by Schil Outstanding
Friendly staff, updated and clean, had everything and more for a great rate! Highly recommend
January 20, 2013
Rated 4 out of 5 by YogaJo Another great W stay
I love staying at the W and prefer it over most if not all hotels, not only in the SPG brand, but over all. My stay here was as lovely as my others, I usually stay in Buckhead of ATL.
The room was nice, a little noise from outside, but I live in a city as well and enjoy the sounds. The tub was big enough for a bath, which I loved because W always provides Bliss Spa Soaps.
The bar is small but staff was super attentive and I used my drink tics W offers with many of their stays. Also valet service was included in the package I purchased. Another bonus.
I will be back, but not before I check out Lakeshore location to see if it measures up too ;)
March 5, 2013
Rated 5 out of 5 by MamaMccann Hip
We had a great stay. I really like the W brand.
July 7, 2013
Rated 1 out of 5 by AnonymousJune2013 Not memorable
Did not like my stay, very depressing hotel.
June 24, 2013
Rated 2 out of 5 by Dirk50 Fitness room is not usable
Nothing was working, quit dirty, no light
May 13, 2013
Rated 2 out of 5 by Jules815 First impressions do make a difference
We were in the city to attend a wedding. We chose W Chicago City Center as this was a suggested hotel for wedding guests, and the bridal party was also staying here. Although the property is trendy and beautiful, we found the service to be lacking. For example, we pulled up the curb and interacted with the valet. While we were taking our bags, backpacks, etc. out of our car (family of 4), at no time were we offered help. Same thing as we fumbled to get through the front door while carrying our bags. No one offered to assist us or even opened the door for us. This pretty much set the tone for our stay. While we fumbled through the lobby to find the check in kiosks, we passed several people who were obviously employees, but not one greeted us or offered to get us assistance with our bags. Room was nice enough, but missing the alarm clock and iPod docking station which is touted on your website. When I called the Whatever, Whenever line to inquire about one, I was offered a wake up call?! It took 2 calls for someone to offer bringing one up to our room, but by the time it was installed, we had to leave for our event, so totally missed out on playing music while we were getting ready. Disappointed as a Starwood's Member, and wouldn't recommend this property.
September 9, 2013
Rated 3 out of 5 by Bruce05 Underwhelmed
After staying at other top SPG hotels including one other W Hotel my experience at this location was pretty disappointing. It was our wedding anniversary and I while I appreciate the room upgrade we received (and we did tip the concierge handsomely for this), I'm afraid that's where any sort of customer service stopped.
When we checked in the doorman was awesome with helping us with our bags and opening the door but we never saw him again and that was the last time anyone opened a door for us and yes we did tip. The door staff were more concerned with hailing cabs for people and in my perception catering to the bar patrons.
I don't expect anyone to open a door for me but when my hands are full it's a good gesture. I would do it for someone else even if I wasn't working there. I can't tell you how many times we struggled with bags to open the front doors. On top of that when asking for directions, we explained we wanted to walk and were told exaggerated walk times and cabs were always suggested. Do your staff get tips from cab drivers or something?
As far as the concierge staff goes I felt like I was being solicited to book events and/or couples massages and when we cancelled a reservation due to the marathon making it difficult to keep, I felt pressured to book another time. It made me wonder what the motivation is to constantly want to book us for events and call us cabs. I don't want to be hustled on a vacation.
I'm almost embarrassed to bring this one up...upon check in, we were promised champagne and chocolate covered strawberries (because of our anniversary) and we received neither. I don't need these items from your hotel but the gesture did make my wife feel special and as you can imagine, unimpressed when the promise wasn't fulfilled.
The check out procedure was what put me over the edge though...the promotional rate I was promised at booking was not applied and our bill had a significant discrepancy. I brought this up upon check out and quite frankly it was like I was inconveniencing your front desk staff. There was a line up starting behind me and I did not want to be standing in the cramped lobby either but I wanted it resolved so as not to have to call from home later. I was being rushed and I did not appreciate it. After reading my print out in the Living Room I came back again and stood at the SPG desk for a good 5 minutes before anyone asked to help me. I remained calm and eventually the lady who did help was great but even she was unsure as to why my balance still seemed off. I sensed it was going no where so we left it with me looking into it later when I get my visa bill. I would have preferred to have a manager come out and help rectify it there on the spot.
Positives were the housekeeping staff, bed and shower, towels - all awesome.
October 13, 2014
Rated 5 out of 5 by Reve27 The hotel was simply fan-tas-tic!
Stayed at the W Hotel City Center in Chicago for my ma's birthday...great choice! The staff went above and beyond by bringing up the luggage to the room, supplying a table for the birthday cake & bringing another refrigerator for our beverages. Room service was also very good; there was a little screw-up with our side dishes and the room service attendant promptly corrected the issue within minutes. The only little thing about the stay was that we couldn't figure out how to keep the room temperature at a nice comfortable temp...very minor in the scheme of things. Overall, the hotel was all that I imagined it would be...simply fantastic!
January 30, 2013
Rated 5 out of 5 by LC3032 Based on previous reviews...
...I was nervous to stay at this hotel. I was in Chicago for a work trip, and at the W for three nights and three days. My travel partner took the offer for a 'Cozy' room, but having read about it, I was not interested. The check-in staff was very gracious about accommodating me; I accepted two double beds in exchange for a 'Marvelous' room on a quiet floor. The room was spacious, lovely, and clean, and the beds were unbelievably comfortable. Obviously there are little hotel noises that can never be escaped, and I could pickup on the sound of the L in the distance, but I was not bothered by this and actually found it quite comforting #I did use earplugs when sleeping, though#. The staff went absolutely out of their way to help me a couple of times -- they brought a scissors up immedately when I needed to borrow one; but the biggest thing is that they sent a runner out to buy a iPhone/TV connector for me: I paid for the item and the cab trip but was able to take a shower and order room service while they picked it up. Room service was lovely -- the menu is not the most exciting ever, but I found the quality good and the little extras delightful: who would ever be upset about getting gummy bears on their tray? The decor is a little 'hip' for a suburban midwest girl, but the point is they treated me like a valued guest and I enjoyed all interactions with staff, and my stay in general.
August 9, 2013
Rated 4 out of 5 by BH90212 Valet Sleeping in my car
The hotel itself was a standard lower budget W hotel. It was fine for one night. Upon my arrival they upgraded me to a Fab Room, which was the size of a standard hotel room. I ordered room service and it was upstairs in no time, which was excellent. Now for the bad: There was no one standing at the front counter when i tried to check out around 5am. I had to call for them "hello- anyone here" type of call - they were in the back, but again not standing at their post. Then i went to retrieve my car from valet which i requested 15 minutes earlier. Still no car, no valet driver. I went outside and waited 5 more minutes. Then went back tot he front desk - she had to call down to valet, who never received my message to pull the car out (read below for the reason!!) - i then stood at the front of the building for 4 minutes and waited for a 1/2 sleeping valet guy to come to the front to get the key. 10 more minutes later still no car. I called from the valet phone to the front desk. she had to call down again!!!! The valet guy was SLEEPING IN MY CAR! Needless to say i almost missed my flight-- was completely aggravated and felt assaulted. The guy never even unreclined the seat. It was all the way reclined back when i got in. Needless to say i will NEVER be staying at this hotel again. The hotel did comp the $55 a night valet fee, Had i missed the flight they would have been paying a lot more. RM 1916- had a musty smell but was acceptable.
July 2, 2013