Rated 5 out of 5 by Suzie12 Met Liza Minelli
Bumped into Liza Minelli in the lobby. Hard to beat that.
Hotel is clean, comfortable, staff is friendly.
May 13, 2013
Rated 5 out of 5 by NicolHay Great Location!
We had a terrific time at the W! The location of the hotel was awesome and the service was great too!
January 23, 2013
Rated 4 out of 5 by alibee1 Upscale stay
Swanky NYC at it's best- stylish rooms at a NYC scale. Trendy. Fantastic restaurant Blue Fin and perfect location!
November 16, 2011
Rated 5 out of 5 by Canadianvisitor6 5 day visitor
Enjoyed stay - Hotel served as oasis amongst the hustle bustle of the city.
June 18, 2013
Rated 2 out of 5 by OCPacker2012 Great Location, but Service Needs Improvement
This is about as great a location you can get if you want to be right in Times Square, however I believe that this hotel is severely understaffed. The check-in line was huge every time I went to the hotel, and there was only one person staffed to store bags before and after your stay so I usually waited at least 10 minutes for my bags each time. The level of service I usually receive by being a Platinum member was definitely non-existent and I believe a lot had to do with my young age (26), which is wrong as my age should have nothing to do with the level of service I receive.
In addition, when I first arrived in my room, there was dried vomit on the couch pillow of my suite. That is really unacceptable and revolting for a resort of this caliber. The manager did comp the mini-bar, but the experience was still tarnished.
These may sound trivial complaints, but when a single night costs well over $500, there should be plenty of staff to meet your every need and the rooms should be inspected to make sure they are clean as I guarantee there is a lot of celebrating going on at this hotel each night. Overall it's a beautiful hotel, but the Service needs to be greatly improved.
October 3, 2012
Rated 5 out of 5 by Shavon88 This is it!!
I don't travel much, so when choosing a hotel in NY to stay, I looked & looked. I read the reviews below & decided to try W.
I began like the other reviewers, contacting Patrick, asking questions. He was always quick to reply & was able to put me touch with other services, i.e. concierge for restaurant tours, etc.
I let him & Jon know via email when we arrived & they added the extra touches that make you giddy inside, haha :)
The hotel itself was fantastic!! So modern/sultry/sexy! The location is great too, the broadway show we saw ended up being across the street! Taxis are plentiful & Times Square is about 10 feet away :D It was really nice, after spending the majority of the day tiring ourselves out with touristy things, to go back to the W to kick back & relax. It's such a cool place.
We tried out Blue Fish for breakfast & dinner, both were EXCEPTIONAL!! I liked their steel-cut oatmeal, my friend loved their french toast & egg frittata. For dinner, get the Gazpacho soup! So fresh y deliciosa! :))
Thanks to Jon & Patrick!!!
BTW I was devastated to find out there is no W Hotel in Maui (or Hawaii), our destination next year :( Can you guys do something about that?? :-)
May 13, 2012
Rated 5 out of 5 by Grassmove Great stay
W Hotel was excellent. Will definitely stay there again. Great doorman.
January 12, 2013
Rated 5 out of 5 by Jordan007 Best hotel for girls week ends in NYC
Always fun and exciting at w. and staffnis amazing
February 27, 2013
Rated 5 out of 5 by Andro002 W off wonderfull
The best location and view ever
January 28, 2013
Rated 3 out of 5 by Aiboers7 Extreme Makeover Please!
Great location in Times Square. This is my third stay and each succeeding stay, the hotel is fading fast. The standard rooms are very small. I book a Fantastic Suite for three nights and it is comparable to a standard room at other Starwood Properties.
Housekeeping is excellent but room decor, and furnishings needs extreme updating. Functional features like drawers & closet spaces are minimal at best.
The water pressure in the shower must be less than 10 PSI because what would normally be a five minute shower turns into a fifteen minute rinsing challenge.
The water leak along the baseboards are very obvious. The wall mounted sink in the entry bathroom is positioned that gives impression of falling off the wall.
The recliner next to the bed is simply a waste of space considering there is very little floor space to begin with.
Any hotels in Times Square will be subjected to 24 around the clock traffic, police and ambulance noise so this is not a quiet environment.
And yes, on Friday and Saturday nights, the 7th floor reception becomes a makeshift cliub on weekends with extremely loud music that we cannot carry a normal conversation.
December 30, 2013
Rated 2 out of 5 by aks28 Great Staff but Dirty and Dated
I booked a room with 2 queen size beds at this hotel for a girls night out for a friends birthday. I had expectations for a hotel of this price range and reputation. Our first room was an upgrade upon check in, but when we got in I wondered what the original room must have been like! The room was filthy including scratches and tears on the furniture and smeared handprints in something that looked crusty and white on the inside of the bathroom door. We called customer service and they immediately relocated us. The new room seemed a little better at first, but the bathroom had what looked to be shampoo spilled all over. We were in a rush and decided to get ready here anyway. On our way out we noticed that the view through on the door was not there and there was just a circular hole in the door! I felt violated. We talked to the manager at the desk and they were very helpful and apologetic, upgrading us to a suite and having our things moved. The suite was very nice and had a good view. Unfortunately there was what appeared to be a cigarette burn and hole in the duvet cover. Upon checkout I mentioned this and the hotel comped us our room service bill from breakfast. Overall I can't say enough nice things about costumer service, but I can't see myself staying in another W anytime soon. Three dirty rooms is just too many!
January 8, 2012
Rated 3 out of 5 by yusun this hotel is poorly set up
the furnishing is extremely non-functional, Not one drawer in the room. Underwear has to be displayed in the open if taken out of suitcase.Only a chaise in the room. Visitors has no place to sit. Room is done with metal/plastics shelves. Looked cheap. Service was spotty, not expected of a hotel of this level. Many things wrong in the room. Desk light not working, safe not working. Not a pencil/pen or writing paper or phone table in room. No literature to tell guests that some items are supplied on request. Nothing about TV and channels and networks correspondence. Minimum of amenities in bathroom barely fitting the 3 star hotel category.
May 14, 2013
Rated 5 out of 5 by Vanilla Ladies in the city
3 of my girlfriends & I went to NY this past weekend just to hangout & we did just that! Although we never had to leave the hotel due to the party that went on in the lobby bar on Friday & Saturday! The DJ was hot & people were dancing! But back to the room... We stayed in a deluxe room & it was great! The room was clean & big (which was important when you have 4 women in the same space). We were on the 42nd. floor right by the elevator, which I thought might be a noise problem but not at all! The staff was great, the view was awesome, the bed hugged me to sleep & the location was perfect! We loved everything about The W, even down to the doormen!!!
June 17, 2013
Rated 1 out of 5 by charlie1 Wish we hadn't stay at the W
The only thing going for this hotel is the location. The rest is 2 star, absolutely awful. I used the Starwood Hotels site to choose this hotel, I wish I hadn't because the disappointment has put the whole Starwood reference system under a cloud of doubt for me, which is such a shame as I have loved using this site & have never been so bitterly let down.
The rooms are tiny by New York standards & the staff are pleasant enough. These things you can overlook based on being in New York, its all the other things that should be at a minimum standard that make this review so harsh. The room was dirty, some days we didn't have towels replaced, the furniture was chipped & torn. I would recommend a better training system be set in place for the house keeping staff. I would not recommend any one stay at this hotel, it is a terrible let down.
January 9, 2012
Rated 1 out of 5 by LeeWashDC Deceiving Bisiness Practice - BEWARE!!!
My problem with this hotel is related to an item charged without my authorization. There was a $14.95 charge for "Telephone/Internet Dept". When I spoke to the accounting dept, I was told that the charge was related to me plugging my USB charger with standard Apple connecter to their outlet which is conveniently situated next to the bed. I did not request for wifi during my stay nor did I use the hotel's internet service. I don't need the hotel's internet service, as I already have data plan on my iPhone and iPad. I was told that when I plugged in my USB charging cable (even just to charge the battery) into that specific outlet it automatically triggers the telephone bill of $14.95. There was no signage anywhere in the hotel nor the room that disclose the usage of that specific outlet would cost $14.95. This is such a deceiving business practice.
December 11, 2012
Rated 5 out of 5 by dstephens W for Winner!!
I just returned from a most fabulous quick weekend trip with my husband and some friends where we stayed at the W Times Square. If I tried to list every feature about this hotel that we loved, I would run out of room! The location was PERFECT, the staff was AMAZING, and the room on the 47th floor was UNBELIEVABLE! I travel a couple of times a year and have stayed at another property (not associated with this property) the previous 2 times we were in NYC and have never had such a positive experience. I would definitely recommend this hotel to anyone out there searching for a great place to stay in NYC and can not wait to visit again!
January 22, 2013
Rated 3 out of 5 by dmh32678 First bad experience out of five stays
I would like to begin by saying that all of the employees that I came into contact with were great. They all had a great demeanor, and were very able and willing to assist me any time I came in contact with them.
While I am impressed with the level of service that I received, I am sadly quite disappointed in my room.
The room that was assigned to me definitely falls way below W standards, and most certainly below the five past visits I have had to this specific property.
The carpeting in the room was tattered and fraying at the edges, the living room closet was off it track, the sink in the main bathroom is cracked, and well as the tiles on the floor, the shower door did not securely fit and leaked every time the bathroom was used, the sink in the spare bathroom looked as if it was about to fall off the wall, the drawers in the living area were bent and missing pieces of the finishing as well as had metal sticking off of them, when we opened up the sofa to use the sleeper bed there was a used condom in the couch.
Finally one day the shower backed up leaving my guest unable to shower, We left the hotel when the repair man was leaving, and when we arrived two hours later the house keepers were just beginning to clean the mess.
Finally when I arrived back at the hotel Friday night around 2am, the lobby was packed with what appeared to be some sort of event / club. On my way to the back bank of elevators a girl threw up on the back of me as I was walking ahead of her. At that point I had enough and decided to leave the hotel on Saturday, a day early, and find accommodations elsewhere for the night.
I have been to this hotel many times, and I unfortunately have a non cancelable reservation coming back for May 10, but this was not what I would consider to be a good hotel experience.
March 24, 2013
Rated 3 out of 5 by eliebellie Customer Service was excellent; Quality was ok
We arrived much earlier than our check-in time and the front desk staff were more than willing to ensure we got into our room as soon as one was made available. We were able to check-in at 10:30am instead of 3:00pm which was marvelous since we were exhausted from our long flight.
The room itself was beautiful, we got a corner room so we were able to have a view of Times Square. The Bliss products were also very nice. I couldn't stop using the lotion and ended up buying a full-size product in The W's shop.
There is always someone in front of the entrance to greet you and call a cab for you. They are exceptionally kind and always have a smile on their face.
The room service was fantastic, the women were so friendly and speedy.
The check-out was quick and painless as well.
It's close to everything and 5 blocks for a subway station which was so nice!
They charge you for wi-fi which is unfortunate considering the cost of the hotel. I've stayed in cheap motels that include free wi-fi. You'd think free wi-fi would be included in such a nice hotel like this, right? The wi-fi is also charged on a daily rate per device. So, if you want wi-fi on your phone, iPad and laptop you're paying for 3 devices each day. The nice thing is that if you sign up for their membership (free) your wi-fi charge is complimentary the first time you stay in a starwood hotel.
There is no fridge in the room! This was incredibly disappointing since I so badly wanted to take a slice of NY pizza home. I called the front desk to see if they could refrigerate it for me since they have a restaurant and offer room service but they said they couldn't. They did, however, offer to bring us a fridge for $50.00.
Room service is incredibly expensive and they charge you tax plus a fee for using it.
In conclusion, I probably would not re-visit since the high cost of the hotel does not include basic necessities.
April 9, 2013
Rated 5 out of 5 by TanMan28 Outstanding
I was a bit reluctant to stay in Times Square, but it turned out to be a great idea. The W Hotel Tomes Square is centrally located to all broadway shows and walking distance to everything. The cleanliness and service was impeccable. When you first walk into the downstairs lobby the air freshener is a nice change compared to the outside. The lobby, elevators, and rooms have a nice, modern design. The staff was always helpful. Joe, the front desk agent was very kind and addressed our requests. The doormen downstairs almost always opened the door for us. Finally the live DJ in the lobby at night was a nice plus for a pre party vibe.
June 11, 2013
Rated 5 out of 5 by Cocoakate Outstanding!
For my annual business & pleasure trip to the USA I usually book the same hotel chain in NYC. This time I decided this time to try the W Hotel Times Square for something different.
Arrived at the hotel to be greeted by smiling bell boys who directed my to the 7th floor lobby. The initial entrance is quaint, dimmed lighting, fresh flowers and water flowing on the roof and down the walls.
Check in at 4pm was extremely efficient and friendly. Around and inside the elevators is quite dark which I found a bit UN-nerving and difficult to navigate. I'd like to see this improved.
I booked a "wonderful room" which I found to be very clean, bright, ample room for myself and 5 big bags (not common in NYC), incredibly comfortable bed & pillows, adequate lighting for both work and rest, soft towels, nice body products, large selection of reading materials, multiple power outlets, easy to use & quiet Air conditioning. The sofa chair was ideal to relax on after a long day of walking around the city.
There is music that plays throughout the foyer, reception area and elevators which gives the hotel "life" in oppose to hotels that are completely silent. The lounge bar does become a sort of nightclub with loud music after around 10pm however you only encounter this for a brief time upon leaving or entering the hotel late at night.
There was a minor leaky pipe in my bathroom which was fixed within 15 minutes of reporting it to reception. Very quick by other hotel standards.
The location of the hotel is right on Times Square which is ideal for those wanting to explore by foot, the tourist bus (which I did not take) has a pick up spot the next block over along with the subway. Starbucks is across the road and there is a large convenience store virtually next door. Very Convenient.
I cannot commend the friendliness of the staff enough, the bellboys were kind to offer directions, the hotel security were watchful at 2-4am while I was outside jetlagged making me feel very safe, concierge gave clear instructions and maps to locate my destinations and the "whatever whenever" staff really live up to their name!
In summary, this hotel exceeded all of my expectations and really made my trip to NYC. For those who do not want to hear the street noise of Times Square, my advise is don't stay on times square. If you want a dead silent hotel then stay elsewhere. If you do want a hotel that is 'alive', clean, comfortable, attentive & friendly staff who go above and beyond to make your stay perfect and a location right in the heart of times square then you cannot go wrong with W Hotel Times Square.
My new hotel of choice in NYC is the W and I will be returning in 2013. Well done, your GM should be proud!
Special thanks to: Jenna (reception), Patrick (Whatever Whenever), Dominick (security) and Ricardo (Talent Coach).
June 28, 2012
Rated 4 out of 5 by PankD69 The hotel has great location
We enjoyed the hotel due to it's location, it's decor and the staff was very friendly. The room wasn't ready when we arrived at 2:15 PM even though I had requested early check-in... we had to wait for an hour. We were in NYC for our 15 Yr Anniv. I had requested a suite upgrade either using my SPG Suite Night Awards or by paying for it... got neither, despite making a couple of calls. You would think they would accommodate an SPG Platinum member's request for a suite upgrade for a 15 Yr Anniv trip. Breakfast at Blue Fin was OK, we waited 15 min to get coffee and then the kitchen messed up our order. The manager apologized profusely and comped us the breakfast. People at two other tables around us got up and left. We decided not to go back for the rest of our stay.
December 2, 2013
Rated 3 out of 5 by RJGuenther Trendy and Great Location, but Lacking in Value for Price
The W Times Square is aptly named. It's at the corner of Broadway and 47th Street and one couldn't ask for a more convenient location for theater-going.
The hotel is stylish to a fault, with a design concept that often places more importance on form than function. The relatively new W Leicester Square in London subscribes to the same philosophy, so I assume this is characteristic of the chain. The place feels more like a nightclub than a hotel, and while this makes for a chic and edgy atmosphere, it's not always optimal if you place a high value on comfort and convenience.
The street entrance feels (literally) cool, as you step into a foyer comprising a glass cube with water pouring over it from above and a bank of elevators at the rear. While there are bellmen outside at the street, there are no staff members inside the actual entrance, which might seem more "cold" than "cool" to some.
The elevator ride from the ground level takes you up to the seventh floor, which is referred to as "the lounge" (in any other hotel, this would be called the lobby). Once again, there's that air of cool detachment, as there are no staff members in view when one exits the elevator; it feels more like you've walked into a trendy nightspot (hence the "lounge" moniker), albeit one that is curiously devoid of patrons. To check in, you must go to the far left side of the space, through a colonnade of sorts, where the front desk is somewhat tucked away. The right side of the lobby is largely occupied by an actual bar. The entire space is dimly lit, which works in the evening but feels depressing during daylight hours. The front desk staff was adequate, i.e., they were reasonably friendly and professional, but I wouldn't go so far as to say that I felt valued.
After checking in, you must go around the back of the first bank of elevators and take a second bank of elevators to the guest rooms. Lounge-type music plays in all elevators at all times. Once again, this works in the evening but can be off-puttting in the morning. The interior hallways are dark and very chilly.
We had booked two non-smoking rooms for four nights and requested that they connect or adjoin. We also had a total of four reservations because the first three nights were booked with an offer code that required the final night to be booked separately. We were advised at check in that there would be no need to check out and back in for the final night, but the room keys were nonetheless invalidated on the third morning and we had to go down to the front desk and have new ones made. Our rooms did connect, which we very much appreciated, but only one of them proved to be non-smoking room. This was disappointing, but we didn't ask to be moved because we suspected that doing so might cost us the proximity we'd requested.
The rooms are not large, but they're not small by New York standards. Continuing the overall design aesthetic, they are furnished and decorated with trendy touches which again call to mind a chic nightclub. The beds and pillows are quite comfortable and the fairly large television is well-placed. Overall, the rooms were clean but beginning to show signs of wear (e.g., small stains and scuffs). The exterior surfaces of the windows were filthy, but I suppose it must be difficult to keep the windows of a skyscraper clean with so much renovation and construction going on all around. The closet is fairly small but lighted on the inside, and it contains an electronic safe. The bathroom is beautiful, but form trumps function as the walls are made of frosted glass panes that allow anyone in the bedroom to see the bathroom occupant in silhouette (this may be discomfiting to some). The walls of the rooms could use a bit more insulation, as a shower running in the adjoining room sounds like its in your room. The climate control system insists on maintaining a very specific temperature, so if you set it to 72 degrees and the temperature drops to 71 during the night, the heater comes on. We found this maddening, and the only way to get around it was to turn the A/C off completely.
All guest rooms contain a snack bar which I recommend you don't go anywhere near if you'd prefer to avoid a shock at check out, but that's typical of hotel room snack bars and not altogther surprising. The real surprise is the in-room WiFi - there is a per-use charge! We found this shocking in a property of this caliber and price point. Complimentary in-room WiFi is virtually standard in most upscale hotels today, and there are other Starwood properties within a couple of blocks of this location that offer this service. To add insult to injury, the front desk will not even print airline boarding passes for you; you must go to the business center on the fifth floor, where you will be charged for this service as well! We were appalled.
The W Times Square is an attractive property in a prime location, but it doesn't quite offer sufficient value for the price. When I hear "Whenever/Wherever", I don't expect a printout of my boarding pass to be too much to ask.
May 16, 2012
Rated 5 out of 5 by Niknack10 Wonderful Anniversary
In New York to celebrate my Anniversary with my husband since this is our first time we have been able to celebrate one because he was deployed. Staff was very pleasant. Acknowledge of our anniversary upon check in and an upgraded room was offered. Hotel is centrally located in the middle of everything. We had a room with a view of the Hudson. After having a very nice dinner and returning to our room, to our surprise there was champagne and chocolate coverd strawberries in the room from the Hotel (Brianna) Wishing us a Happy Anniversary. I wanted to personally thank her for helping to make this a very memorable anniversary.
June 7, 2013
Rated 5 out of 5 by Sammy14 Excellent stay
This was all I expected, and more. Very happy with our stay. Great location, the room..AMAZING, view of Broadway and Hudson River.
I have to say that the staff was very helpful. I want to point out a few key people that made my stay incredible. Briana and Suzanna at the front desk, they should be the face of your hotel. They went above and beyond to make my stay as remarkable as it was. JAred, Concierge, was extremely helpful and nice to my wife as we peppered hiom with questions. Great job.
September 16, 2013
Rated 4 out of 5 by VSundar12 Solid NYC Hotel
I have stayed at this hotel multiple times over the past few years. The service has always been excellent. The staff is attentive especially considering the high traffic surroundings of the times square location. The gym is good and Blue Fin was excellent as room service.
SPG recognition is good but upgrades are tough. In all the times I have stayed there I have only received a suite upgrade once.The hotel itself is in good condition although the wear and tear of nyc hotels can be seen.
Overall I would say this is one of the better hotels I have stayed at and would recommend it again, especially for business travelers.
July 2, 2012
Rated 4 out of 5 by HughJashull Great Location
Always great to stay at the W. Location is perfect. I would recommend a downtown facing room over an uptown room for a better view.
December 21, 2013
Rated 4 out of 5 by Lana26 good stay
overall good stay, checking in was easy, liked to have 24 hour access to the gym. Did not appreciate loud staff in the hallways in the morning. Also I went to use the gym equipment and the eliptical was broken.
December 19, 2013
Rated 5 out of 5 by Twizzzlirzzz Home Away From Home (literally, 38 blocks away from home!)
I live in NYC, but use any excuse to take a little stay-cation at the W Times Square. Two fabulous recent stays (one in July, one in August) have led me to book a third this coming weekend!!
The hotel is gorgeous, the staff ultra professional and helpful, and the rooms are spacious, well deigned and have great Bliss amenities. I've enjoyed the fitness center, the Living Room bar/lounge, excellent room service and plan to try out Blue Fin during my upcoming stay.
One final note....the slight fragrance in the elevators and lobby is dreamy....I wonder if (wish!) they sell it in their cool, eclectic lobby-level store?!
September 13, 2012
Rated 4 out of 5 by Tim409 Not what I hoped for...
I have stayed at the W Time Square many times. I love the location and overall hotel facilities. Unfortunately this visit was not one of my better visits. Although requesting a suite upgrade as a Platinum member, I was not only not provided a suite, but was assigned one of the smaller rooms in the hotel. Being on the 54th floor, at least there was a terrific view. The room itself suffered some problems, including a broken shower control [which took two days for the hotel to fix], The thermostat also either was broken, or the maid kept changing it, as I could not get it to stay at 68 degrees. The toilet also clogged,
March 14, 2012
Rated 3 out of 5 by Kiki50 Not enough light
In the elevators, then the lobby, and then the room and the bathroom, the lights are very dim. The room's only curtain is a blackout, and you either open it and everyone sees you from the surrounding buildings, or you close it and even with all the light on, there is not enough light in the room.
At the Blu Fin restaurant, we asked for 4 different kinds of oysters (among other things), and the server just brought them and left without telling us what each one was. There were 2 managers (a man and a lady) standing close to our table, but they never once asked us if everything was alright, and it wasn't.
September 17, 2013