Rated 5 out of 5 by MELISCHIEF BEAUTIFUL HOTEL
STAFF VERY ATTENTIVE, COURTEOUS, AND ACCOMODATING
Rated 5 out of 5 by TedBear Exceeded All My Expectations
I have been an hotelier for greater than 40 years and personally I have stayed in Starwood hotels for 1000+ nights. I understand the importance of paying attention to details, and that “little things mean a lot.” When it comes to guest satisfaction, the W New York Times Square is simply the best of the best.
The most important element of any successful hotel is its staff. Everybody I came in contact with at the W was polite and well trained. Check-in went smoothly, and though I arrived early and had to wait a short time for my room, I received a phone call as soon as it was available. At check-out time I was amazed that the guest service representative did not ask for my room number – she actually recognized me and remembered which room I was in.
The room I stayed in was very clean and the furnishings were in good taste and in excellent condition. I was pleasantly surprised how quiet the room was considering it is in the heart of New York City. I am probably one of the few people that still prefer a bathtub so the shower-only was a disappointment, but I am well aware that most guests would desire the W Hotel’s large walk-in shower.
Location is important and the W New York Times Square is in the center of most attractions. I was there to see Macy’s Thanksgiving Day Parade and I only walked a couple blocks to have a great view. Everything I wanted to do was just a short walk away. The W is in the center of the theater district, not far from the boutiques on Fifth Avenue, and near many good restaurants.
I am retired but if I were still in the hotel business I would be proud to be associated with such a wonderful hotel.
Rated 5 out of 5 by BOOGY great hotel and greaT LOCATION
hAD A GREAT TIME AT THE HOTEL AND LOVED THE CORNER ROOM OVERLOOKING TIMES SQUARE. WILL DEFINITELY RECOMMEND THE HOTEL TO FRIENDS, READERS AND COLLEAGUES BOB
Rated 5 out of 5 by Jokylo This hotel was very accommadating
We were impressed by the staff especially the ladies that worked in Housekeeping. We traveled with a four year old and they were so nice and such a pleasure. The concierge service was impeccable as well as all the employees at this hotel. Location was fabulous for going to theatre and easy access to anything you want to do while staying in New York.
Rated 5 out of 5 by Ignacio64 Ausstattung, Design, Service: Faszinierendes Gesamterlebnis, das viel Spaß macht...
Inspirierendes wie faszinierendes Design, von der Lobby über Aufzüge und Rezeption bis zu den großzügigen Zimmern. Der Service steigert das Vergnügen: entspannt, amüsant und professionell gleichermaßen. Wir freuen uns auf das nächste Mal.
Rated 5 out of 5 by LSL1 Our favorite!
My family and I have been staying at this W for the past few years and we simply love it. Impeccable serivce and attentiveness to the smallest details. And, they make children feel so welcome and special--e.g., Allison at the front desk had a nice personal note and cookies for my kids waiting for them in the room! We will be staying again for Christmas this year!
Rated 5 out of 5 by Bob1970 Staff was awesome
Took an earlier flight at last minute for our anniversary wknd, and sent email request for early check in. We arrived at 930 am and room was ready and waiting. Back to room after dinner and bottle of champagne was waiting for us. The staff exceeded our expectations and would definitely recommend.
Rated 5 out of 5 by Neo9 A great escape from busy Times Square
Had a great stay at the W Times Square. This was my first time at a W and was impressed right from the friendly and efficient checkin to the (unfortunately too soon) checkout. The room was comfortable and had thoughtful touches but would benefit from blackout blinds as some may have a disrupted sleep from Times Square lights.