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Rated 3.5 out of 5 by 264 reviewers.
Rated 5 out of 5 by Wonderful experience!! The W San Diego is a true gem. As all other W hotels, the decor is very nice and modern, the rooms are clean, beds comfortable, amenities great. What made this W hotel stand out was the staff. I was spending the weekend here with with my girlfriend for her birthday. Alfonso caught wind of it, and suffice it to say, he made sure we had an wonderful experience. I will definitely be back. July 1, 2014
Rated 5 out of 5 by Stylish Hotel I work for another Hotel chain and enjoy staying at the competition every now and then. The Hotel was stylish and fun. A few of the staff members I met were very professional, yet friendly. Sophie was great. Some were not so friendly. I had a do not disturb on my door to take a nap prior to an evening event, and a female associate knocked on my door and asked if she could change the pages in the Hotel Directory. March 27, 2014
Rated 5 out of 5 by Definitely recommend We've never stayed at a boutique hotel and were pleasantly surprised at how special the hotel and the staff made every experience. From the standard hotel expectations to the little details that make it stand out, we were very pleased with our experience and will not only recommend it, but will return. Friends are already asking us where we stayed so they can experience what we did also. June 23, 2014
Rated 5 out of 5 by Modern Comforts Sleek, ultra-modern, and just a little bit edgy, the Hotel W in San Diego offered a great location for a 4-day stay during a conference. Location near the GasLamp District and the Convention Center was good but not adjacent, requiring cabs for some events. The hotel facilities and accommodations were excellent, the only gap was the lack of a coffee maker in the room for early morning coffee. May 22, 2014
Rated 5 out of 5 by Nice Job, People Had an excellent stay at The W San Diego over the weekend. The night desk/manager and head of security were very accommodating considering I brought along an eccentric friend with PTSD who kind of push the limits of acceptable behavior. Great pool party as usual, the room was comfy and the staff were very helpful with everything from valet and directions to making change. Thanks again for everything. July 16, 2013
Rated 4 out of 5 by Distinctive Hotel Overall, we really like staying at the W in San Diego. We like the proximity to Little Italy, and the rooms are always clean & comfortable. However, the W could make us even happier by including WiFi in the price. Build it in, if you must, but it's annoying to have to pay for it when lesser hotels offer it "free". Also, their parking rates seem quite high. July 1, 2014
Rated 4 out of 5 by Close but not great Instead of a suite, we were given two adjoining rooms. Kind of strange to have a couple sharing two adjoining rooms, right? They were sold out of suites even though our reservation was for a suite. The "fresh" expensive orange juice was poured from a Trader Joes container. Huh?? Otherwise, definitely a cool place and one that tried very hard to be cool. Maybe a little too much! May 31, 2014
Rated 1 out of 5 by Bad Stay in San Diego Have never been treated so rude when checking in to a hotel. There was an error with my reservation and Alfonso at the front desk did nothing short of making me feel like I was not welcome. 4 of us ended up staying in a room with 1 king bed - because it was a prepaid room and we were not giving ANY options. I've loved staying at W hotels before but will probably never stay at one again. February 11, 2013
Rated 4 out of 5 by Hotel looks great Excellent place to stay. House keeping had to be phone twice to get room made up after we had been out most of day. Other than that, enjoyed everything hotel had to offer that we tried. Might be a problem with all the construction work happening nearby. in general, the stay was a very good experience and would stay there again. Staff was excellent in every way. June 8, 2014
Rated 4 out of 5 by Great Stay at the W The W Hotel in San Diego is an excellent hotel and worthy of the W title. The only complaint was the pool is miniscue and not what I expected from a hotel in sunny SoCal. August 21, 2014
Rated 3 out of 5 by Disappointing visit this trip I had to wait to check in behind someone who was oblivious to the fact that there were other people waiting to check-in. He kept talking to the front desk person and she continued to engage in friendly conversation and wasting time. Finally, another clerk came out to check in guests. It was 8:15 pm and surprisingly my room was not ready and I was told it would take about 15 minutes and to please sit in the lobby area until the room was ready and then they would provide the keys. I sat in the lobby area for over 25 minutes waiting (after a long 6 hour flight from the East Coast and it was very late on my watch, after 11 pm). No one ever followed up to provide my room key. I then approached the front desk, only to find out that my room had been ready for the last 15 minutes and no one bothered to tell me - POOR CUSTOMER SERVICE AND CONCERN FOR THE CUSTOMER. Not overly impressed with my stay this visit. December 13, 2013
Rated 5 out of 5 by Great customer service From the moment who drove up and promptly greeted by valet to our check out, this hotel exceeded expectations. There's no self park option and valet is $39 per night. But it's downtown and close to where you want to be. It's a nice half mile stroll to Seaport Village for a romantic sunset dinner by the water. We walked another half a mile to the gaslamp district for some evening partying. The hotel has a nice hip rooftop bar. The room was comfortable and clean. There's no tub however and no coffee maker. We had a hard time with the wired internet and the ice machine was out of ice. At check out we let the front desk know and so they apologized and comped us our $20 bottle of vodka we opened from the in room mini bar. On our way out we asked for a breakfast place suggestion and the valet told us about a great local joint (Hash house a go go). He said there's a long wait but would have the concierge call ahead for us... He did and we were seated promptly, Great service! July 14, 2014
Rated 1 out of 5 by W San Diego I have stayed in several W Hotels, so didn't hesitate to book this hotel when I made plans to attend a conference in San Diego. Unfortunately, I was extremely disappointed. This hotel was really run down and my room wasn't clean....carpet extremely stained, not typical of other W hotels. The staff, however was outstanding. If I hadn't prepaid my room, I would have checked out. January 25, 2013
Rated 4 out of 5 by Good, but it needs some love and tender The place is nice and the rate competitive, but it needs some attention. It looks like it has not been refreshed for a while. In my room, for example, many accessories showed signs of wear and tear, and were not installed properly (e.g., lots of loose screws, crooked elements, etc.). The largest meeting room is long and narrow, not too god for visibility and participation. January 26, 2014
Rated 5 out of 5 by nice hotel, clean and simple This hotel is nice and clean, but a little bit too simple. For example, there is no fridge nor coffee maker. Nevertheless, the bed is comfortable, and I enjoyed the stay. I stayed five nights, and the first night is a bit noisy. Not sure if it's the guest next door watching olympics or the outside. But the remaining days are quieter. Overall, it's a good place to stay. August 5, 2012
Rated 4 out of 5 by This Hotel Welcomed Our Dog! We were attracted to this hotel because of its website ads that welcomed your pet. We brought our 12 pound chihuahua mix, who is a member of our all male family, and was made to feel comfortable with him in KELVIN, the nice restaurant, the rooftop bar, and the lobby lounge. When we arrived at 4PM, we had to wait a half hour for our room to be readied, and then it took them 90 more minutes to bring up the dog bed and bowl with treats as promised, but other than that, all else was great. The employees were wonderful...all of them! The fitness center is all cardio with just some free weights on the side and was overrun with teenagers when we were there...we would have liked more workout equipment or a discount referral to a close local full service gym. The restaurant food and service were excellent, as was the rooftop bar, and the lobby bar. I would recommend this beautiful hotel to anyone, especially good dog owners! July 6, 2013
Rated 3 out of 5 by Not Up to Standard The staff at the front desk was great. The service at the upstairs bar were rude and complete jerks. The waitress and bartenders looked miserable, like they wanted to be anywhere else on the planet besides work. The pool was small and dirty, the fitness center was small and limited. The room was not clean. The carpet had tons of strains and the furniture was beat up. July 31, 2013
Rated 2 out of 5 by Dirty and unorganized Where to start... came in with a large bachelorette party and none of our rooms were available. Had to wait a couple hours. Every other room in my party received some form of comp, but not me. Once there, the hotel was filthy. Every floor I was on, every room I was in was stained and disgusting. My room was clean, but again I would never go barefoot in that place. July 1, 2013
Rated 4 out of 5 by Good but not thorough Everything about the stay was great except checking out. I ordered a roll away bed but ended up canceling it before it was brought to the room. The desk assured me I would not be charged. Upon checking out I was charged and then had to have the charges reversed. Aside from that. Great hotel July 14, 2014
Rated 4 out of 5 by nice experience Everything at this hotel was great except the odd parking situation. The pool really needs to be remodeled, the mirrors are really tacky and it really doesn't suit the hotel. We got a great upgrade to a suite for our anniversary and that was a lovely touch. Probably wouldn't stay here again but it was a nice hotel. To much of a club vibe going on in the evenings. September 26, 2012
Rated 4 out of 5 by This hotel was very clean and quiet This hotel was ok. The pics of the hotel are not what we really saw. I thought it would be very elegant and it was nice but not elegant. I was disappointed because it had NO coffee maker and no fridge in the room.There was a fridge filled with snacks that were offered by the hotel but we tend to bring our own drinks and we ad that we did bring our coolers. August 26, 2013
Rated 4 out of 5 by below expectations for W hotels so, overall this is still a good hotel with a great downstairs bar, luxurious bed, and gym as expected. the cleaning staff was very friendly and the room service delivery person was also very nice. however, other than my original greeting by front desk (she was VERY nice and recognized my status) i more often than not was not acknowledged by front door staff, and not once beyond check in was i acknowledged by the desk. just a simple "hello" or "good morning" would have sufficed-the same greeting i and other guests would exchange with each other every day were not done by the staff. secondly and maybe more important is that the carpet in the room was almost to the point of being filthy and the shower flooded the floor every time i used it. i guess it's bc it was a handicapped room the shower was different. so i had to sop up the floor twice a day and was not able to green the towels bc they had been used to soak up all the water. May 2, 2013
Rated 5 out of 5 by Garfield Campbell - Director of Sales and Marketing Excellent service from the door men to the guest service agents to the mini bar attendants. Breakfast each morning was outstanding - really appealed to my need for gluten free healthy and organic foods. Speed-bag in the FIT (Gym)needs more air and the heavy bag stand needs to be a bit more sturdy - or make the bag softer and heavier (more and filled). February 27, 2014
Rated 4 out of 5 by Excellent Service, Clean, Okay Location I was really impressed by the service - the staff was very friendly and helpful. The hotel was very clean from the public areas to the rooms. It felt very new. The location is the only downside - there's not much in the immediate blocks surrounding the hotel particularly on the weekends since it is downtown. I would totally recommend staying here. July 17, 2013
Rated 4 out of 5 by Wonderful Room is great The design of the room and furniture in the room is wonderful, clean, comfortable and well maintained. The atmosphere in the lobby and facility is great. Concierge service is great and very welcoming to us. The only thing we would call out is the overall SPG recognition can be improved and do not feel as welcome every time when we return to hotel. February 17, 2013
Rated 5 out of 5 by Great vacation Overall I enjoyed my entire experience! Every aspect of my stay was amazing because of the wonderful courteous staff that I interacted with, August 13, 2014
Rated 2 out of 5 by New Year's Eve stay My daughter stayed at this hotel on New Year's Eve night. There were 3 problems with their stay. 1. The door to the room kept rattling about every 5 minutes. It was so loud and annoying that she had to stuff a towel underneath the door to make it stop rattling. 2. The hot water in the shower trickled out of the spout. I believe that the pipes need replacing. The water pressure was fine with the cold water, but the hot water pressure was very poor. It took 25 minutes to fill the tub for a bath. 3. My daughter was brought a complimentary dessert upon arrival, the person that delivered it forgot to bring a fork. She said she would be right back with a fork, but never returned. My daughter didn't call anyone to fix any of these issues because they were there for only one night, and figured it would take longer to get someone over to the room versus just trying to live with the situation. She was very dissappointed in the quality of the hotel. January 7, 2013
Rated 5 out of 5 by Great Staff and Service... Close to everything I need and a great/fun place to stay! August 21, 2014
Rated 3 out of 5 by Follow through on reservations If you make reservations in advance and have specific requests. It would be in your best interest to contact them several times to make sure they have all your information in the notes. August 4, 2014
Rated 4 out of 5 by good, but..... room was fairly priced, but felt like I was on an airline, every amenity an extra charge, at excessive rates... carpet in hallway stained throughout, really undermined otherwise elegant presence.... food and liquor waaaaay overpriced. Felt like a bait and switch. Reasonable room rate but we will get it back everywhere else January 12, 2014
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