Rated 4 out of 5 by ED1961 Tremendous Staff
We experience a problem with our room during our stay but the staff handled it promptly and effieciently. The front desk was excellent and very special recognition to the Door-bell man, the room service staff and the maintenance man. We did not like the very powerful perfume in the halls. I could also hear the music beat from the Wunder Bar early into the morning.
February 10, 2013
Rated 5 out of 5 by elly14 Great welcome
Our recent arrival at the W in Montreal was wonderful in that the young lady who welcomed us really new her stuff and was a great help. During our stay she continued to be a helpful resiurce on the hotel and Montreal for my wife and I. She added an extra dimension of pleasure to our stay. But then again we have learned to expect that kind of service at W hotels.
December 12, 2012
Rated 3 out of 5 by PMAUG12 August stay
Not as W as expected... Tiny gym with no wet area nor lockers, super small spa, and no lights in the lobby, that at 11am looks as dark night. They said they would upgrade me because of SPG status and when I arrived they put me back in the same room with a better view. The room, however, was spotless and very clean and comfortable. But not worth the money.
August 21, 2012
Rated 4 out of 5 Get a massage ...
The massage therapist Michael gave one of the best massages I've ever had ... in fact it was so good I requested another the following day - unfortunately his schedule was booked. And here's where it gets really good. He offered to come in an hour early the following day to accommodate me - now that's exceptional service. He made the stay worth it -
September 19, 2012
Rated 3 out of 5 by readmyreview This hotel looked better in pictures
The staff can do a better job by explaining things about the hotel. They need to inform the guests about what can be done in the hotel. We couldn't even get dinner at W cause they were fully booked for the night when we called ta 6 pm right after check in. I was expecting more and got a little. not impressed.
December 11, 2013
Rated 5 out of 5 by AlVal Sexy, but safe
The hotel is so sexy, I felt a little bad being here alone on business, but the incredible staff puts it over the top: a standout was Rapinder who was working the door and, when a cab driver refused my Amex and insisted cash, R came to my rescue and found a solution with the front desk. Thanks for saving the day!
December 4, 2013
Rated 3 out of 5 by Surprized Many issues for a business traveler
Very good location but not geared to business traveler.
February 13, 2014
Rated 5 out of 5 by julsashel Excellent Hotel
This hotel was absolutely fabulous! I really enjoyed my stay.
February 12, 2014
Rated 5 out of 5 by Jennayftb Above and beyond is the standard here!
From the moment I walked in front of the sliding doors, to the concierge was amazing! We were upgraded for free, and treated like a King and Queen. Food was fantastic! Big special thanks to Lisa?? at the Front Desk, Daniel and Alex....truly made our stay memorable and amazing. I will never forget this and will be back for sure! Thanks!
March 30, 2013
Rated 4 out of 5 by review864 stay on Sept 5, 12
Lovely hotel meeting the level of a W class and style. Would have liked more outlets in the room and near the bed for nighttime work and rest.
Also, need to keep those balls inflated in the gym and clock not working in the gym. This is an important clock as most of us rush a workout, then off to work so correct time is important !
September 9, 2012
Rated 5 out of 5 by awc4 Excellent stay during Hurricane Sandy
I got stuck in Montreal during hurricane Sandy and this hotel took really great care of me. I was upgraded into a great room and the staff provided me with great advice about purchasing items in nearby shops and pointed me to some great restaurants during my almost week-long stay here. Great location, great room, great staff.
January 27, 2013
Rated 5 out of 5 by DanDubs W Montreal will beat your expectations
Front desk staff are resourceful and welcoming. I stay here often and Catherine is always there to greet me with a smile and quickly gets me checked in and into my room.
Great location right between downtown business district and historic Old Montreal.
Rooms are spacious and clean and beds are extremely comfortable.
June 20, 2012
Rated 4 out of 5 Great W is always HOT & Trendy!!!
I can't every get enough of the W Hotel... This experience was awesome and I only regret having to checked out!! The staff was great, the in hotel club Wunder Bar was rocking all night and I'm already ready for a return trip to Montreal. The over all location can't be matched and another Home Run hit by SPG!
July 13, 2013
Rated 5 out of 5 by Pixie Attention to Detail
What a "W" experience. It is clear that the total customer experience is paid particular attention to at this Hotel. Its not just a Hotel its an experience that sets it clearly a level above others. From front door and living room to the zen'd out sleep, nutured by some amazing food throughout. I'll be back.
March 25, 2013
Rated 4 out of 5 by Hector One of my favorite hotels in Montreal
Overall my revew is possitive,The stuff is Amazing, very service oriented. Managment are very Professional and always trying to please you. However, I have a complaint regarding the quality of the food served by room service at night time. It used to be so much better. RIght now its just Junk food!!!
September 10, 2013
Rated 5 out of 5 by GenLion Once in a lifetime wedding!
IN-CRE-DI-BLE suite 1001 for a wedding! Classy, urban, spectacular! Huge with large balcony overlooking park and city skyline. Staff super friendly and attentive down to the details. Meal from Otto restaurant delicious and served hot! Too bad we get married...only once in a lifetime.... :-)
September 27, 2013
Rated 4 out of 5 by Harvey110 Hotel Surpasses Expectations
Staff were friendly and went out of their way to ensure I had the best possible stay. While a lack of privacy in the bathroom may be an issue it didn't really inconvenience us too much. Overall the W Montreal is a great place to stay and I'd recommend you try it out.
October 19, 2013
Rated 2 out of 5 by joel76 Nice hotel but needs improvement
At first sight, Hotel is amazing. Great lighting, decor is awesome and it very modern. Staff was really friendly, polite and helpful. Rooms, shower and tub are very impressive.
Down side, our counter top was never cleaned was previous renters. It was sticky from what we assume was spilled drinks. The shower had poor water pressure and the water temperature constantly changes from hot to cold, same with the tub. We ordered room service and went to the lobby to get money from the atm and when we returned the door to our room was open and a staff member was waiting in our room which left us quite uncomfortable, We ordered a small pizza and a ceaser salad. the pizza was cold, and was pretty much a pita bread with pepperoni and cheese. The salad had huge chunks of uncut lettuce in it and was highly over priced. DON'T ORDER THE FOOD! Very disappointing!!
Overall, my wife and i were disappointed, we wanted to spoil ourselves in a nice hotel but ended paying much more than expected for a dirty room with plumbing issues.
April 13, 2013
Rated 5 out of 5 by Jen38 true boutique Hotel
W Montreal is a beatiful. property with much to offer guests. Staff were friendly and our room was. Immmediately upgraded when there was a problem with the AC. Go to Bartini and see Sue and ask for Melody in the restaurant bar. Great people, fantastic property.
August 12, 2012
Rated 4 out of 5 by Zoey Amazing customer service
I stay at the w Montreal every month and would not even consider staying anywhere else, the staff is like family! They are very friendly and make me feel welcome always. My needs are always looked after and I enjoy the atmosphere and the great location.
July 29, 2013
Rated 4 out of 5 by rich13 Top quality hotel, but no free wifi?!
A great hotel. Expensive, but delivers up to expectations. However I was surprised and disappointed to discover how expensive wi-fi was. A distinct black mark when a hotel like this charges for wi-fi when you can get it free almost anywhere else!
May 6, 2013
Rated 3 out of 5 by dubba11 Rooms were Hot
I requested a fan in my room when I made my reservation and they were all loaned out when I arrived. The design of your open bathroom is very inconvenient for getting ready. The hotel bar kept us up with the noise very late at night.
October 2, 2013
Rated 2 out of 5 by Louis13 Small dark rooms
Very small rooms. Bed is too short. Dark, dark rooms so basically cannot see anything. Night staff outside of hotel rude/uninviting to hotel patrons. Not one staff member asked how my stay was (including the check out person).
October 21, 2013
Rated 5 out of 5 by ricu Atmosphere is outstanding
The W hotel in Montreal has a professional, modern allure that distinguishes it from other boutique or major chains. Extremely strong service and the facilities are excellently maintained. Highly recommended.
November 9, 2013
Rated 5 out of 5 by Fvazquez Best W in North America
The treatment from day one to end was exceptional, very professional and friendly, we requested room service very early in the morning and was delivered to perfection.
Im in the elite service industry and you guys delivered .
July 18, 2013
Rated 3 out of 5 by Dave Nightclub in your room
This hotel is stylish and modern but terrible for a good night of rest. I stayed 2 nights and both nights could hear music pounding to 3am. Great if you're 20 and want to party but not so much if you're there for work and need to rest.
May 10, 2013
Rated 4 out of 5 by smv12 Highly stylish
The W Montreal has many interesting design elements which bring the Canadian outdoors to you (trees, clouds, geese to name a few).
The hotel is kind of dark but it's attractive and in a good location for visiting the old city.
November 21, 2012
Rated 4 out of 5 by Spiritark Very fancy
Got a fantastic suite upgrade without me asking and staff were really friendly and prompt in attending to my questions and needs. Room was a little fancy though - bathroom was separated from the bedroom by a plastic curtain??
January 22, 2013
Rated 5 out of 5 by rbsaltz Always Happy to Help!
The staff was super helpful in setting up the room with balloons and a cake to celebrate my girlfriend's birthday and they also helped to arrange an extra night's stay on the morning we had originally planned to leave.
February 19, 2013
Rated 4 out of 5 by Annie over priced hotel
The entrance is nice, the service excellent. The room is dark, cold and quite small for the price. The breakfast in the room is unbelieably expansive. The juice is huge, the fruits too much. But the look is great!
February 20, 2013