Rated 1 out of 5 by Pippa0814 Room 319
My toilet started leaking onto the bathroom floor & I called the whenever/whatever line at 9:00 pm. They said they would send someone up. No one ever came so I put towels on the floor & went to sleep. When I checked out I told them about it, he didn't even acknowledge it. I did not enjoy my stay & I do not intend to return & I would not recommend the W.
Ordered room service & you had no problem sending someone with that.
March 15, 2014
Rated 5 out of 5 by nahum1991 amazing stay!!!
Everyone was so nice. I'd like to thank renae at the front desk for being so kind and patient. She has great communication skills. Very friendly! Love her!!!
Robert the valet was so helpful and very welcoming!
Nathan from cook hall provided my friends and I with the best service! Great waiter!
Overall I had a lot of fun!! I loved everything about my weekend. It made my birthday much more special. Will be staying here again!!!!
August 30, 2013
Rated 5 out of 5 by York3 Great Place to feel trendy
Loved the hotel, pool, food and location. I brought my 3 girls age 10-12 and 14. (Going on 12-14 and 16). We had a great view of Downtown Dallas and one of the most comfortable beds I've ever slept in. The pool view was amazing with music and great service. Security was top notch in this hotel so I felt comfortable with kids going down to breakfast alone. The staff from the valet to the waiters were very nice and considerate.
July 16, 2013
Rated 5 out of 5 by AudiRS7 Free WIFI
For a high end Hotel , i think it comes off as a little cheap to charge a daily rate for WIFI.
In todays world most business travlers will need WIFI hook up...even Starbuks gives me feree WIFI for a $2.00 cup of coffee.
You might just think about offering this as a free perk to your valued guests.
I work gfor an Audi delaership and we offer free wifi to all of our customers whether they come for sales or service.
February 20, 2014
Rated 4 out of 5 by Trevor1 It's hip
Staff treated us well: business trip with wife & 6 m.o. along for the ride.
Of course it's a W--there's going to be club music & colorful lights in the lobby, along with a rainforest shower and goofy pillows in the room. But that's the point isn't it --to inject a little fun into the stay ?
Restaurant--Cook Hall--was a solid choice for dinner, drinks, and breakfast. Get outside the boxy chain hotels, you deserve it!
November 18, 2013
Rated 4 out of 5 by NormA Check-in was only negative
Everything about this hotel met our needs and exceeded our expectations - room size, amenities, proximity to AA center, valet, and room service - except for our check-in experience. We arrived about an hour after the check-in time of 3pm and had to wait an additional hour and a half for a room. We were the only people waiting on a room that we could tell. We were offered one complimentary drink each in the bar where we waited with our luggage. Our "rooms were changed" and once we got to the new room, we found housekeeping was still inside and had to wait in the hall until they were finished. Once inside, housekeeping attempted to enter the room twice more to clean. It was annoying enough for us to not want to come back. If not for that inconvenience, it would've been fine. Just don't think paying for the room 4 months in advance will mean it's ready when you get there.
August 1, 2012
Rated 1 out of 5 by DallasWHater Horrible, Indifferent Service
horrible service; had to wait two hours for my room at check-in (arrive at check-in time), with no logical explanation provided for delay, other than that it can take up to an hour and half for a cleaning crew to clean a single room. Two out of three mornings I had no hot water in the shower or sink - despite notifying engineering. Shower has no door, so bathroom floods with water after every (cold) shower - had to use every towel provided to mop up the water. Two of my four room service meals had issues - one, they forgot to include milk for my granola, another they provided me with a visibly dirty spoon for my cereal which I noticed as soon as I touched it. Staff was consistently unapologetic and indifferent. Location very difficult to access, with tremendous traffic. Had to wait forever to be tended to in the restaurant, despite being the only guests in the entire place.
January 27, 2014
Rated 5 out of 5 by FratBoy Victory at victory park
I absolutely love the W hotel. The location is superb as it is right near great restaurants and, of course, across from the American Airlines Center. Ask the staff, they are very helpful and can direct you were to walk! The rooms are also very nice; however, my other favorite amenities are the extra large workout facility on 17 and the awesome food at Craft. Truly, you can't go wrong staying at the W in Dallas.
March 9, 2013
Rated 4 out of 5 by Mustang08 Staff consideration
After the slight disappointment of not being able to get a meal in the hotel's restaurants and the initial "slow "delivery of in room dining, it was most refreshing to have contact with Angeline who expedited our order, resulting in the pleasure of eating before we left for a local event.this example of hospitality has assued us that a return to your establishment is a definite probability.
June 6, 2013
Rated 5 out of 5 by xtineh Great weekend getaway
We stayed at the W last weekend with our children. Service was excellent with hotel staff. The hotel is beautiful, and in a prime location for visiting Dallas. The room was beautifully appointed, and very comfortable for our family. We had a slightly disappointing experience at the restaurant for breakfast one of the days, but this was quickly and professionally addressed by the restaurant manager.
February 18, 2013
Rated 4 out of 5 by cru821 great people, not so great room situation
Firstly the staff was excellent, very friendly, very helpful. The room however was below expectations. The water pressure in shower was VERY low. Shower head was located too close to the shower wall causing some discomfort and with the low water pressure, it was a little challenging. Some of the electrical outlets didn't work, There was no coffee pot in the room (typically there is)
March 26, 2014
Rated 4 out of 5 by TravelerEL Room layout & amenities
The most important things- comfort, cleanliness and quiet were excellent. The hotel, however, should provide complimentary coffee service in the rooms (even the less expensive chains do so!) The room/ bathroom layout could be problematic for multiple travelers in a single room. The tub/shower & sink iare in an open alcove with the bedroom, providing little privacy and minimal noise control.
January 20, 2013
Rated 5 out of 5 by Bob4255 Great Staff
The staff members were fantastic! Genuinely courteous and helpful. Wonderful experience
July 24, 2014
Rated 5 out of 5 by MicheleM2012 a pleasant surprise
I am not typically a fan of the W, but was happy I stayed here. The room was large and very clean. The bed was comfortable, the air worked GREAT and the staff was attentive. Most importantly- I got sleep.....it was quiet in the room even though the hotel was crowded. A few other things: great gym and quick room service. I literally have never gotten my food delivered so quickly before ;)
August 15, 2013
Rated 3 out of 5 by Patriciax3 Not the best this trip...
3 days 2 Night stay -
Things are usually spot on at the W Dallas. Last trip they almost seemed shorted staff, because we waited a long time for room service. the mini bar was not restocked, no wine opener in the room, they never filled our kleenx in the room when it ran out, no new soaps each day and we had to call for toliet paer...no extra rolls in the room, that is never good!
March 19, 2013
Rated 5 out of 5 by hvanhoose Great Bachelorette Party
This hotel was a great place to stay for my bachelorette party weekend! The W has great facilities, but I can't say enough about the staff. Howard, the bartender, was fantastic! He was so great to all the girls, but the bachelor party loved him too! Also, after leaving some items at the hotel, the loss prevention folks personally reached out to follow-up. Great customer service!
June 3, 2013
Rated 5 out of 5 by hawk22 This hotel has a great pool and very convient to American Airlines Theater
The pool was awesome. We also loved the spa and the service we received while there. Everyone was friendly and very informative. We will stay here again.
July 14, 2014
Rated 4 out of 5 by erinmarietx WILL STAY AGAIN
Pool was amazing and room had great viwe of downtown. Staff very friendly.
July 21, 2014
Rated 5 out of 5 by SANTAMAC W EXRERIENCE
EXCELLANT I WILL CONSIDER AGAIN
July 24, 2014
Rated 5 out of 5 by Aliciaz87 Awesome Experience
Stayed for the weekend for a friend's birthday and had a fabulous trip! Everyone at the hotel was very friendly and eager to help with anything we needed! I cannot wait to return again!
July 8, 2014
Rated 5 out of 5 by LeaM Wonderful
The hotel met every expectation. The room was fabulous, the pool perfect and the staff was very friendly and accommodating.
July 14, 2014
Rated 4 out of 5 by Shultz10 Great Place for Weekend Getaway
Excellent rooms with very friendly staff. The Wet Deck pool is also a a great place to relax while staying at the W Dallas!
July 14, 2014
Rated 4 out of 5 by sweethome Another Great W
Typical/Dependable W from arrival to leaving...and this is a huge compliment, the service and attention from the hotel staff was outstanding. Whatever/whenever!
We did have one issue with what appeared to be the air conditioner leaking into the carpet which unfortunately was never resolved after two days of alerting the hotel. Engineering didn't come until the last day we checked out which is the reason I can't give this 5 stars. It was definitely an annoying inconvenience.
We also returned home to find someone had ran up a tab at one of the restaurants we never visited but management promptly refunded the bill and credited us with extra starwood points so kudos to fixing the issue.
Wet is a great scene. Perfect place to unwind in the afternoon (no sun in the am) with fantastic staff.
Would def stay here again but learned my lesson for next time if something takes to long to get fixed. Otherwise, a top notch location.
September 10, 2012
Rated 1 out of 5 by CW72 Incredulous at the way they do business
I booked two non-refundable rooms for the weekend of the Red River Rivalry. A month before the reservation we realized we didn't need one room and, given the hotel always sells out for that weekend, we called to ask if we could cancel and get a refund or, alternatively, arrange to transfer the room to a 3rd party. We were told it was no problem to cancel and get a refund. A few weeks later, we checked the website and there was no availability at the hotel for our room category so we know they re-let the room. The refund never posted to our account and when we called the hotel, we were told that the room was non-refundable so that it didn't matter if they re-let it. I'm incredulous that they are trying to make more of a profit than they would have made had we kept the room. I would not do business with this hotel again. Don't think SPG will post this but fortunately, there are other more popular travel review sites that will.
October 21, 2013
Rated 5 out of 5 by SeattleMike Great stay in Dallas!
This was a great place to stay in Dallas with all of the EXCEPTIONAL service and surprises that come with a stay at W Hotels. The staff is absolutely great.
July 7, 2014
Rated 5 out of 5 by Arese16 This hotel is Amazing!
Loved the W hotel. The staff was so friendly and helpful. We were in town celcebrating my daughters Sweet 16 birthday and going to the Maroon 5 concert. The staff heard us mention the birthday and shortly after settling in our room they sent up a chocolate brownie, bottle water and a birthday card! Thanks W hotel staff, for making our stay so enjoyable!!
March 25, 2013
Rated 5 out of 5 by Gracie1973 Great B-Day Weekend!
The W was a great romantic get away! The rooms were excellent and very comfortable.
July 14, 2014
Rated 5 out of 5 by Edwick The Hotel Staff
As a road warrior, I have 200+ nights a year in hotels. This hotel staff has exceeded my expectations of what good service should be many times over. From arranging a car server to pick up clients, to taking us out on the town on a Saturday night to arranging food and beverage in my suite for an event for local friend.
I love this place.
April 11, 2013
Rated 2 out of 5 by Conk75 Ehh
I was sadly disappointed. It could have been that it was the Friday after thanksgiving, but we tried for a nice get away from our 3 children to be pampered and attended to for a change. It was not what it cracked up to be. Obviously we do not frequent the hotel, but it certainly seemed like everything cost additional money and that was no fun. We were not able to get anyone to answer the whatever whenever line after letting it ring for probably 5 minutes twice, and we were sorely disappointed to see that the ghost bar was closed even after it was recommended to us. Oddly enough, they still have a button for ghost bar on the phone (maybe somEone would have answered that??) the restaurant also recently changed which makes me wonder if the days of this w are numbered. I stay at the westin in Shenzhen and their staff and experience is awesome, and worth the extra cost. I must have hit this W on a bad night. Bummer. Hope others have a better experience
November 28, 2012
Rated 4 out of 5 by bobob Disconnect with front desk
The package we booked included breakfast and free in room wifi. We confirmed this at check in. However, had to address it again every day of our stay as breakfast tab and wifi kept showing up on our bill. On checkout bill was probably still not quite right, however, close enough for me not to want to bother addressing it again.
March 10, 2014