Rated 5 out of 5 by xtineh Great weekend getaway
We stayed at the W last weekend with our children. Service was excellent with hotel staff. The hotel is beautiful, and in a prime location for visiting Dallas. The room was beautifully appointed, and very comfortable for our family. We had a slightly disappointing experience at the restaurant for breakfast one of the days, but this was quickly and professionally addressed by the restaurant manager.
February 18, 2013
Rated 4 out of 5 by TravelerEL Room layout & amenities
The most important things- comfort, cleanliness and quiet were excellent. The hotel, however, should provide complimentary coffee service in the rooms (even the less expensive chains do so!) The room/ bathroom layout could be problematic for multiple travelers in a single room. The tub/shower & sink iare in an open alcove with the bedroom, providing little privacy and minimal noise control.
January 20, 2013
Rated 3 out of 5 by karenB needs improvement!
This was my second time staying here. First time I attended a tradeshow at the convention center so it was close and I rarely spent time at hotel. This time I was at a show at the world trade center. I got to the hotel after a 4 hour flight and wanted to get coffee. there was NO WHERE to go in close proximity to the hotel...only empty stores and construction. The hotel did accomodate me and got me a cup of coffee. I needed a few other things...there is no sundries or quick snack place at hotel or ANYWHERE near hotel. I was told beforehand there was a Complementary courtesy car to go to the center and I just had to call beforehand. The next morning at 8:00 I called for a 9:00 pick up and they said they were all booked in the morning. 20 minutes later and talk with the manager they got me a ride at 10. Everyday after that (5 days) I booked the drive the night before...but felt bad that the next sucker would be stuck. Pook as few seats
June 24, 2014
Rated 5 out of 5 by MicheleM2012 a pleasant surprise
I am not typically a fan of the W, but was happy I stayed here. The room was large and very clean. The bed was comfortable, the air worked GREAT and the staff was attentive. Most importantly- I got sleep.....it was quiet in the room even though the hotel was crowded. A few other things: great gym and quick room service. I literally have never gotten my food delivered so quickly before ;)
August 15, 2013
Rated 4 out of 5 by cru821 great people, not so great room situation
Firstly the staff was excellent, very friendly, very helpful. The room however was below expectations. The water pressure in shower was VERY low. Shower head was located too close to the shower wall causing some discomfort and with the low water pressure, it was a little challenging. Some of the electrical outlets didn't work, There was no coffee pot in the room (typically there is)
March 26, 2014
Rated 3 out of 5 by Patriciax3 Not the best this trip...
3 days 2 Night stay -
Things are usually spot on at the W Dallas. Last trip they almost seemed shorted staff, because we waited a long time for room service. the mini bar was not restocked, no wine opener in the room, they never filled our kleenx in the room when it ran out, no new soaps each day and we had to call for toliet paer...no extra rolls in the room, that is never good!
March 19, 2013
Rated 4 out of 5 by PR2014 Aug 23, 2014
Very Good Hotel Overall. The room was good. The bed was very comfortable. Overall the service was good and staff was friendly.
August 25, 2014
Rated 5 out of 5 by hvanhoose Great Bachelorette Party
This hotel was a great place to stay for my bachelorette party weekend! The W has great facilities, but I can't say enough about the staff. Howard, the bartender, was fantastic! He was so great to all the girls, but the bachelor party loved him too! Also, after leaving some items at the hotel, the loss prevention folks personally reached out to follow-up. Great customer service!
June 3, 2013
Rated 4 out of 5 by sweethome Another Great W
Typical/Dependable W from arrival to leaving...and this is a huge compliment, the service and attention from the hotel staff was outstanding. Whatever/whenever!
We did have one issue with what appeared to be the air conditioner leaking into the carpet which unfortunately was never resolved after two days of alerting the hotel. Engineering didn't come until the last day we checked out which is the reason I can't give this 5 stars. It was definitely an annoying inconvenience.
We also returned home to find someone had ran up a tab at one of the restaurants we never visited but management promptly refunded the bill and credited us with extra starwood points so kudos to fixing the issue.
Wet is a great scene. Perfect place to unwind in the afternoon (no sun in the am) with fantastic staff.
Would def stay here again but learned my lesson for next time if something takes to long to get fixed. Otherwise, a top notch location.
September 10, 2012
Rated 1 out of 5 by CW72 Incredulous at the way they do business
I booked two non-refundable rooms for the weekend of the Red River Rivalry. A month before the reservation we realized we didn't need one room and, given the hotel always sells out for that weekend, we called to ask if we could cancel and get a refund or, alternatively, arrange to transfer the room to a 3rd party. We were told it was no problem to cancel and get a refund. A few weeks later, we checked the website and there was no availability at the hotel for our room category so we know they re-let the room. The refund never posted to our account and when we called the hotel, we were told that the room was non-refundable so that it didn't matter if they re-let it. I'm incredulous that they are trying to make more of a profit than they would have made had we kept the room. I would not do business with this hotel again. Don't think SPG will post this but fortunately, there are other more popular travel review sites that will.
October 21, 2013
Rated 5 out of 5 by Kelli26 The WOW suite was fantastic!
The service an amenities at the W are outstanding! Love to stay here when I come to Dallas, especially if there is a concert, this is the place to be!! This time I booked the WOW suite...it lived up to its name..
August 4, 2014
Rated 5 out of 5 by Arese16 This hotel is Amazing!
Loved the W hotel. The staff was so friendly and helpful. We were in town celcebrating my daughters Sweet 16 birthday and going to the Maroon 5 concert. The staff heard us mention the birthday and shortly after settling in our room they sent up a chocolate brownie, bottle water and a birthday card! Thanks W hotel staff, for making our stay so enjoyable!!
March 25, 2013
Rated 5 out of 5 by AM14302 Awesome staff
Excellent customer service and the staff always above and beyond.
August 23, 2014
Rated 4 out of 5 by robsanfrancali Quality Hotel
Very nice,clean, up beat atmoshpere. Staff was very friendly and helpful
August 22, 2014
Rated 5 out of 5 by donnie61 dallas on R & R
Awesome Hotel from the moment you check in you are greeted the atmosphere is very good and everyone ask how your stay is, the bar and restaurants are very nice and the food is great
August 5, 2014
Rated 4 out of 5 by CS201412 Excellent Gym and Bed
I enjoyed my sleep at the W Dallas. Gym is great too!
August 21, 2014
Rated 5 out of 5 by Edwick The Hotel Staff
As a road warrior, I have 200+ nights a year in hotels. This hotel staff has exceeded my expectations of what good service should be many times over. From arranging a car server to pick up clients, to taking us out on the town on a Saturday night to arranging food and beverage in my suite for an event for local friend.
I love this place.
April 11, 2013
Rated 2 out of 5 by Conk75 Ehh
I was sadly disappointed. It could have been that it was the Friday after thanksgiving, but we tried for a nice get away from our 3 children to be pampered and attended to for a change. It was not what it cracked up to be. Obviously we do not frequent the hotel, but it certainly seemed like everything cost additional money and that was no fun. We were not able to get anyone to answer the whatever whenever line after letting it ring for probably 5 minutes twice, and we were sorely disappointed to see that the ghost bar was closed even after it was recommended to us. Oddly enough, they still have a button for ghost bar on the phone (maybe somEone would have answered that??) the restaurant also recently changed which makes me wonder if the days of this w are numbered. I stay at the westin in Shenzhen and their staff and experience is awesome, and worth the extra cost. I must have hit this W on a bad night. Bummer. Hope others have a better experience
November 28, 2012
Rated 4 out of 5 by KCBBQGIRL Very nice hotel but my room was hot the whole time
The hotel was great except the air did not work correctly in my room (902) so it stayed hot all day through the night even with the curtains closed.
August 8, 2014
Rated 4 out of 5 by bobob Disconnect with front desk
The package we booked included breakfast and free in room wifi. We confirmed this at check in. However, had to address it again every day of our stay as breakfast tab and wifi kept showing up on our bill. On checkout bill was probably still not quite right, however, close enough for me not to want to bother addressing it again.
March 10, 2014
Rated 4 out of 5 by Williams10 Exceptional Service - Front Desk & Valet
I travel every week for work, so it's safe to say that I've experienced a wide spectrum of customer service. When I see or experience something exceptional, I like to recognize it and make sure that the individual(s) get the appropriate feedback.
While staying at the W Dallas over the past 6 months, my colleague and I have gotten to know and appreciate Renee at the front desk and Gary in wheels (valet). They have gone out of their way to make us feel as though the hotel is our home away from home, which is a welcome thought for hotel visitors. Renee consistently engages in discussions about our weekend, always has a warm welcome/good morning, and does her best to make sure we're taken care of every week. Gary, on the other hand, always has the car ready, seat warmers started, and consistently engages in discussions about the day's weather and how we're doing. He is hands down one of the best valets I've had while traveling.
Thank you for a job well done!
February 4, 2014
Rated 5 out of 5 by Marian W Hotel Dallas
I have stayed at a lot of hotels but I have NEVER had customer service like I received at the W Hotel in Dallas. I came down with a terrible cold on my trip. The staff was very pampering. I had a surprise knock on my door. The staff had sent up hot tea and honey with a hand written note "hope you feel better."
They were awesome!
February 4, 2013
Rated 3 out of 5 by SethM Great place but terrible beds!
Newly renovated with spacious and updated rooms. With newly renovated comes new beds that have not been broken in. If you're used to firm beds, then this is the place for you, but if you're a side sleeper like me, prepare yourself for a long and restless night. I had them put on an extra down bed topper and that helped a little.
October 30, 2013
Rated 4 out of 5 by nativetexan Good stay, but pricey
Everything was very nice, but pricey. Had some exceptional staff members that made a difference in our stay; others were average. I prefer a closed bathroom and the closet is small for two people.
July 28, 2014
Rated 5 out of 5 by Kathvam Great Stay but Gym was so hot
Everything about my stay was great. My only recommendation is to make the gym a bit cooler. The machines are also out of dates and none of the TVs on the equipment worked.
July 28, 2014
Rated 5 out of 5 by Addy82 Fantastic view from 14th floor
Floor to ceiling windows offer one of the best views of Dallas!
I would love to have a coffee maker in the room, but I didn't miss it too much.
August 5, 2014
Rated 5 out of 5 by KT06 Me vs My 30th
Celebrated my 30th there and all I can say is WOW! Was upgraded to a Corner Suite, seperate tub/shower, endless views, dimming lights, a patio...The Works!!! Actually hated to leave to go out on the town. Had a Blast. Thanks to Ms. Ty at the from Desk!!! She didn't have to do anything but made wonderful accomodations!!!
June 3, 2013
Rated 4 out of 5 by Megan13 Nice people
I requested to go with the green program for the additional 500 pts a night but my room was cleaned. No paper arrived, although i was asked which paper I wanted. Receipt wasn't emailed.
Room Service was great, friendly, on time, etc.
Restruant and bar staff very friendly and helpful.
Check in staff was very helpful
April 18, 2013
Rated 5 out of 5 by BostonMatt What an Amazing Expereince
From the moment I pulled up and was greated to by a very friendly valet right on through me checking out the staff at the W hotel Dallas was attentive and extremly helpful with all my needs. Thank you for your great job and looking forward to staying with you again next time my buisness affairs brings me to Dallas.
October 10, 2013
Rated 4 out of 5 by Ehutut Anniversary
the hotel was a great venue for our anniversary getaway. We live in Dallas and wanted somewhere close. Tiffany at Whatever Whenever was able to secure our favorite table at Kenichi and bring up an extra wine glass, toothpaste etc...
We had drinks in the lobby bar and borrowed a movie for the dvd player in the room.
April 29, 2013