Rated 4 out of 5 by greenflash7 Great hotel, great location, poor service
I love the set up of the hotel, its furnished brilliantly, the style is chic and the facilities are good. But the service is unforgiveable bad. Give up if you want a bed by the pool after 11am. Do not expect your drinks to arrive within 30 minutes after ordering them if you have lunch by the pool. Do expect to be overcharged and for the staff to be just a little bit arrogant and complacent about how much they are compulsorily demanding in service charge (21%), plus taxes etc. Overall, I like the hotel but seriously guys wake up and get your service sharper, faster, better if you are going to charge the prices you do,
September 6, 2012
Rated 5 out of 5 by 561rick Great hotel
This is a great upscale hotel with wonderful amenities and staff.
My only issue was the slight noise from the on site club but I am a very light sleeper. My wife and mother in-law didn't notice it.
Dined at Mr Chow- the food was great and the service was fantastic.
December 22, 2013
Rated 4 out of 5 by Zano Crown Jewel of the W Hotels
Having stayed at more than a dozen W hotels, the W South Beach is one of the crown jewels in the Starwood property portfolio. This hotel also has one of the best concierge teams in the system.
December 23, 2013
Rated 4 out of 5 by mellymel Room service was horrible
I've been staying at W hotels for 13 years (even though for some reason my SPG only says 10) for work travel and I chose to give my business to W HOTELS because I already know how the service is going to be which makes me comforted.
1. I would like a refund of my room service meal. It was aweful. The chicken skewers were extremely greasy and I was sick the next morning from it. The chips were stale. I order room service all the time and I opted to buy my own food this time due to that experience. I told the front desk about my experience and she did nothing but say "im sorry, I will let them know"
2. I had to call your engineers twice to fix the air conditioning in my high rise room. took over an hour to get someone up.
3. Phones went down during my stay.
I know things are bound to happen...but also thought you would want to know.
It's mostly number 1 I am most upset about as usually your food is quite healthy and delicious.
Thanks for listening
December 18, 2013
Rated 5 out of 5 by Wpmkp Great expectations
We came in for a business conference. The hotel that hosted the majority of 400 for our business meeting was not up to par. Rooms small and modern uncomfortable furniture. For an upgrade, it was claustrophobic. We moved to the W.... Ahhhhh! Service!!! Awesome comfortable accommodations. I am sold on the W! Our adult children(NYC residents) love the W. we do too!!!! Thank you. Only housekeeping never came until we called before dinner. When we got back from dinner at 9 she was just leaving?!?!hoping that was just a fluke and NO the do not disturb sign was not out.
October 26, 2013
Rated 4 out of 5 by NEWYORKMIAMI W south beach stay
The hotel is situated nicely on the beach, the staff is trained to be very pleasant, but there are some issues with hotel.
Two of the rooms I stayed at had a lot of wear and tear, stained sofas, beat up wood cabinetry. Or outdoor showers that never worked in a $900 a night room.
The kitchen does a terrible job serving breakfast near pool, despot an friendly staff.
Staff in general is very friendly and well trained.
November 27, 2013
Rated 1 out of 5 by ScottsdaleDan Million Dollar hotel with Substandard AC & Card Readers
Stayed at this room with my girlfirend which was supposed to be a romantic weekend. overall hotel experience runined it. hotel rooms do not have significant AC to battle florida heat. each afternoon, room temps climbed into the 90's in the room.. engineering visited three times and said only option was to close blinds. thats just what I want when I came to relax and see the views. could not resolve over three day stretch. cooler in halfway than room. front desk staff were great. I got to know them the best as the key card system seems incapable of magnetizing a key. 15 trips to desk to get new keys in three days. top it off with ridicuolusly priced food and drinks by pool, beach and bar & you are in for a real treat.
September 3, 2013
Rated 3 out of 5 by Bea1011 Services need to improve to match price & quality
We were there for 3 days/2 nights. Part of our visit was for business. Hotel was having problems with Internet for the entire stay!! We could not get emails, Whats App or send emails. Very poor in a basic service, and specially for paying $487 & $343 for rooms per night. In addition, took my 2 dogs with me. Asked concierge to have housekeeping at 3 pm, so I could be there with the dogs. It was storming outside, so unable to take them out. Do not disturb sign outside door. When I returned, housekeeping had gone in & cleaned the room, despite my phone call & the sign at the door. One of my dogs was very affected & nervous. Meals ordered to the room were lacking silverware. Definitely need to improve service!!!
May 31, 2013
Rated 3 out of 5 by Ed693 Not too happy
I'm a SPG member since 2005 and I'm usually happy with all my SPG stays. I was very disappointed this go around with the W at south beach. Early Monday morning as I'm trying to sleep and loud construction on the floor above me woke me out of my sleep. This continued for 3 hours and It was very disturbing and annoying. I addition as a platinum member I at least expected to get a late check out of 4pm which did not occur. I frequent SPG hotels and generally love my experiences but this was one of the worst. Hopefully this will be improved
October 15, 2013
Rated 5 out of 5 by Marketing41 Doesn't dissapoint
This is my 2nd time staying at this hotel and once again, it exceeds my expectations. I checked into a top floor and the residence upstairs was remodeling with nonstop drilling. I called front desk and within minutes was escorted to a different room that was much more peaceful. One of my PROS is that after 10pm the club downstairs opens and they don't let any non-guests through the main entrance unless you have ID - EXCELLENT! Thanks W South Beach for another unforgettable experience - keep up the great work!
October 29, 2013
Rated 4 out of 5 by DocRBV Great hotel with a dance club in it that brings it down.
So I stayed at the w this past labor day weekend. It is beautiful. I loved the amenities with it. It's a great hotel. The club associated with it is a different story. I went there every evening and every night there would be some altercation between there bouncers and a rowdy group of guys. This would spill over onto w property. Additionally every night a group of guys would park there cars out in front of the hotel blaring music til the early hours of the morning. I am an spg member and to be frank im not sure I would go back for these reasons. Hope this helps.
September 7, 2012
Rated 4 out of 5 by WMaMan Suite Stay
We just completed a stay at the W. Miami Beach, I stayed on points and used a suite night upgrade, and was given a very nice suite on the 9th floor. The staff was very accommodating and took very good care of us. I was particularly impressed by the staff's handling of a mistake on our bill at checkout. Mistakes happen, quality is measured not by the mistake, but by how well it's dealt with. The staff quickly and painlessly corrected 2 mistaken charges on our bill... cudos to the front desk staff.
October 23, 2013
Rated 5 out of 5 by TonyTraveler56 Artsy and Beautiful
Stunning hotel and convenient location near art museum, beach, and ballet. Was upgraded to an Oasis Suite and received excellent service while there.
Other nice amenities were the quieter tucked away infinity pool, bikes, and dj.
November 29, 2013
Rated 5 out of 5 by Edge41 Over the top!!
The South Beach W was WONDERFUL to say the least. Everything was perfect from the moment we arrived to the minute we left. We were upgraded to an ocean front Fantastic suite, and FANTASTIC it was. It had a huge balcony and every single thing you could wish for. The pool was incredible along with the service of the staff.
There really is no other place to stay in Miami!
November 17, 2013
Rated 4 out of 5 by jameszeegs enjoyed
I very much enjoyed my stay. The facilities were beautiful and clean and the staff was very friendly. I have 2 criticisms that made my stay a bit less enjoyable. I called down for a spoon and a blackberry charger. Both took over an hour to be brought up and I had to call twice for both. And the hotel doesn't have chargers for the new blackberry. I have never stayed in a hotel that doesn't have every charger and if they don't, doesn't offer to get one. That said, it wouldn't make me not return. I liked the hotel so much, I would definitely return.
January 12, 2013
Rated 5 out of 5 by Emoney28 Absolutely wonderful!
Just got back, had an absolutely wonderful experience. Super friendly and helpful staff at check in was a breeze. Stayed in a beautiful Oasis suite, highly recommended. Dined at the Dutch the 1st night which was awesome. Hung at the pool all day in a beautiful Cabana with a tv thx to the concierge while being papered all day from poolside waitress Christie. Chilled at the lounge and the Wall the last night then another comfortable sleep thx to the extra sweet sleeper bed!. Was sad to checkout but even that was a breeze. 100% will be back again!
May 5, 2013
Rated 2 out of 5 by BIL1977 W SoBe Needs a Little Work
...........The highlight of my visit to the W SoBe was the beach attendants, because they actually understand what service is and showed it day in and day out. Specifically Michael and Walter, they should both be used as the example of what works at the hotel. Everything else about the stay was not up to par with the W brand I was charged for. It's a pretentious staff who care more for their image than providing service to the guests. It's amazing how a brand specializing in hospitality can get it so wrong in such an important location.
July 29, 2013
Rated 4 out of 5 by Miss6X W stands for Wonderful :)
Thank you so much W Hotel South Beach for making my birthday weekend a special one. I was not at all expecting the special birthday treat (cake lolipops, an orchid, and Fiji water) to be delivered to my hotel room in honor of my birthday, courtesy of the hotel. This really blew me away - thank you!
I had a lovely stay, GREATLY appreciated the early check in, late check out, and ocean-view room.
The only thing preventing me from rating you a perfect score was because one of the bathroom sinks was badly backed up, and we had to wait at least 10 minutes between flushes to clear the toilet. Not sure if it was a plumbing problem or not, but - kind of caught me off guard for a high profile hotel.
Other than that - wonderful stay! :) Thanks again!
August 23, 2012
Rated 4 out of 5 by kgkgkg disorganized service
room was not ready and hospitality suite not offered on arrival.(we were early, then they were late in giving us room access). verizon phone service nil.(aparently this is SOBE not hotel) they put note under door after second day of 4 day stay re check out and cancelled our paid for internet access. asked for small accomodation (coffee pot and mug) and not responsive, forgot newspaper. cleaning staff too chatty and would not leave when we showed up mid day, then showed up early am of our check out day -- disorganized/distupting our stay
June 15, 2013
Rated 5 out of 5 by judytsr Outstanding hotel!
I continue to be a loyal Platinum member-- especially after the 2 separate visits to this hotel in December. Both times we were upgraded to amazing suites (including the Oasis) with spectacular views and amenities. We are neither "young nor hip" but felt pampered and comfortable, as the staff were all exceptional--friendly and helpful. Learned a new drink I have now made at home-- "the Lividus"--with gin, chartreuse, basil, etc.-- fantastic. The pools are warm and inviting, and the location is perfect for beach access as well. Thank you!
January 3, 2012
Rated 4 out of 5 by Laurie70 W Hotel
Over the last 3 years, I have stayed at this property. Overall, the staff was friendly, service was good and the hotel was clean. However, this is the first time that I was disappointed in the details and minor changes in the W Hotel. For example, I had holes in my towels in the bathroom. I had to call housekeeping for a soap dish and soap for both sinks. The odd thing is that the soap dish that they brought was chipped which is fine it works, but the standards that you expect with a W hotel are falling. I always enjoy eating lunch on the beach and do it every year. Usually, the food is served on plates, but they have changed to paper products. The problem is the wind blows the lids and you have to anchor the items down while you are trying to relax.
February 6, 2013
Rated 2 out of 5 by Esther01 Chaotic and disappointing service
As a Starwood fan for many years, my stay at the W the past weekend was most disappointing. Screams and noises from the entrance below woke me up every night, I found many guests loud and some ladies that did not seem to fit in a Starwood hotel. Furthermore, there were duplicate billings on my folio. Perhaps I was not prepared for the style and ambiance of the hotel, but I found that it totally lacks the grace and elegance I knew four years ago. My family also had a larger suite and their experience was even worse than mine.
July 1, 2013
Rated 3 out of 5 by Samwell This hotel is average cat 5, def. not 7
I have had pleasant experiences with W in the past, but this time was not as ideal. For a cat 7 hotel I really expected to be blown away and I can assure you I was not. Our room had a large crack in the ceiling directly over the bed. The TV in the living room did not have any picture, and the blinds at the balcony were very dusty. The wifi was terrible, even when I tried to connect multiple times it would not let me. My wife was at the pool and when she asked for a towel the response was "we ran out, sorry" I would never expect to hear that. As well the carpet in our room was quite stained and it looked very ugly. This is why I feel it was only an average stay and would probably not recommend this property to friends, nor will I stay here when I come to South Beach next.
August 15, 2013
Rated 2 out of 5 by VY2323 Unless you want to party, don't stay here
I was very disappointing in this hotel given the high price it charges. On the positive side, the rooms are very nice as it is a newer property. However, the service level is very poor and I have no idea why Starwoods made this a category 7 property. The staff generally do not care and are not very polite. Moreover, the hotel is very loud and brings a party scene with it. Unless you are here to party, I do not recommend staying here, particularly if you are traveling for business.
September 25, 2013
Rated 5 out of 5 by nicsays Great Staycation!
I surprised my husband with an Anniversary Staycation. The W was the perfect retreat and beyond relaxing for us. The rooms are very spacious and the location is perfect. We had a great dinner at The Dutch. Onju, MAITRE'D, made us feel very welcome and David, server, is aways beyond attentive. I really enjoyed the new lobster salad on the menu. The front desk agent who checked us in was very nice. The Bliss Spa Male Manager is so passionate about what he does, he made us want to come back for more treatments and products.
April 12, 2012
Rated 5 out of 5 by Level5 Hands Down Best Mangaged W Property I've Been To
W South Beach best hotel in South Beach by far...should be the model for other W properties. The property is meticulous and the service is the best I've ever had at any of their hotels which says a lot. It is run so well and attention to every detail is evident. Melissa S. and her staff really goes over and above to make the experience stellar. Seriously cannot think of anything that isn't a 10 on the scale,,,just that good. Hope nothing ever changes.
October 7, 2013
Rated 4 out of 5 by RachelsGetaway Beautiful hotel with terrific staff
W Hotel in Southbeach has best location, great staff and beautiful rooms. Quieter than other Southbeach hotels so go here if you want some peace and relaxation. The bars/restaurants don't get too lively so our group went elsewhere...but overall a great experience.
November 11, 2013
Rated 5 out of 5 by Randog Can't go wrong here.
Celebrated my 50th bday with my wife and 3 other couples. The staff couldn't have been more helpful. One person in particular, Diego Dantas, was a superstar. He dotted ever i and crossed ever t to ensure our group had an amazing experience. Sure it's pricey but like the man said...you get what you pay for.
November 7, 2013
Rated 5 out of 5 by 38years Ultimate relaxation destination
From the staff to the beautiful room with the fabulous ocean view... this was an exceptional hotel. The room created a very relaxing atmosphere, that made you feel like a home away from home.
November 14, 2013
Rated 5 out of 5 by 27Anniv Wow! Best service we've received.
Everything about our stay was wonderful! But the staff was the BEST PART! From Kasey at the front desk sending us champagne for our anniversary, to Christina at the Concierge desk recommending the perfect club for us (we're 50+) and Maria at the pool bar introducing us to our new favorite summer drink. Oh! and Pedro driving us in the Acura MDX as a courtesy - we were so pampered and LOVED our stay. We never passed a member of the staff who didn't engage us politely and professionally.
We WILL be back!
July 15, 2013