Rated 4 out of 5 by ShaneNYC Great South Beach getaway
Our 2nd trip to the W South Beach and another great experience. We loved the Fabulous Studio on our first trip, so we booked that again. Upon arrival, the rep at the front desk informed us that we couldn't get into the room until likely 6:00pm due to a late departure, but he offered to "upgrade" us to the lowest suite class. As we preferred the Fab Studio, he worked to find us a solution and ended up getting us into our desired room closer to the 4:00pm check-in time. We also had consistently great service around the pool, particularly from Jorge G. Service is a high point here aside from a few less than stellar (service, not food) experiences at The Dutch. The facilities and rooms are great aside from some much needed updates to the furniture in the rooms (several stains and high wear on the couch in our room, for instance). Gym is nice with plentiful machines. Overall, a great property that will likely continue to be our go-to place in South Beach.
December 28, 2014
Rated 3 out of 5 by ClifG Not worth the price
Booked for New Years with 30,000 points per night. NO upgrades available. Said every suite was booked and paid for, many over $3000/night. That is hard to believe. Anyway, had nice floor and view but housekeeping was a disaster and room service one night way delayed. Room service promised in 1 hour, and at 1:45 hours I started calling. Finally after 4 calls, got it 45 minutes later so we were late for New Years event. One day didn't get housekeeping and in evening started calling for towels replacements and toiletries. Made 4 calls, turn down maid finally got us toiletries (didn't speak english so couldn't understand towels). After 4th call and 3 hours, towels came but no washcloths.
January 6, 2014
Rated 4 out of 5 by southbeachray123 It's the little things
Great hotel with the exception of some small inconviences that should not occur while you are paying such high prices.Some examples of this are paying $34 for a breakfast buffet in which I did'nt want the omlet rather poached eggs...They charged me $3 for each poached egg.A little to nickle and dime for me.Walking into the Dutch at 4:01 and being told we could'nt be served because they close at 4.This is very IMPORTANT if you have food ALLERGIES..My son is allergic to nuts and after being assured by almost everyone in the place that the smoothies were nut free I saw one of the pool bartenders bring in peanut butter and make a peanut butter smoothie in the same blender I was told was nut free.
December 2, 2013
Rated 5 out of 5 by Finaljea Great Experience
Another great stay at this property. By far one of the best W properties. Beautiful hotel, best location in South Beach. Attentive staff. Great service. 5-Star.
December 27, 2014
Rated 5 out of 5 by henrymartin Beautiful hotel in a great lolcation
Our room was one of the most attractive we have ever stayed in. As it is also available for sate as a condo, it was amply furnished with lots of storage--far more than most hotels.
Just two criticisms. First, as it had cooking facilities, it would have been nice if there was some place to purchase food in the immediate neighborhood.
Also, the concierge was not too knowledgeable. He was not familiar with the Miami City Ballet, one of the most famous ballet companies in the world. Thus, he was unhelpful in securing us tickets. Fortunately, we were able to buy tickets on line with our iPad.
February 18, 2014
Rated 3 out of 5 by Bea1011 Services need to improve to match price & quality
We were there for 3 days/2 nights. Part of our visit was for business. Hotel was having problems with Internet for the entire stay!! We could not get emails, Whats App or send emails. Very poor in a basic service, and specially for paying $487 & $343 for rooms per night. In addition, took my 2 dogs with me. Asked concierge to have housekeeping at 3 pm, so I could be there with the dogs. It was storming outside, so unable to take them out. Do not disturb sign outside door. When I returned, housekeeping had gone in & cleaned the room, despite my phone call & the sign at the door. One of my dogs was very affected & nervous. Meals ordered to the room were lacking silverware. Definitely need to improve service!!!
May 31, 2013
Rated 5 out of 5 by taraP I absolutely loved the W except!
Hello just wanted to say everything was great until I had packages sent to me back home and the gentlemen that came to my room to pick up didn't actually sent my package out when he was supposed to. Then i contacted Isreal at front desk and I never received a call back I was in a panic for hours over it. The items I sent were over 8k worth so as u can see I was very upset. It bothered me even more when no one call me for hours to give me an update even after the package was finally picked up I had to contact fed dcx again thats how I found out it was picked up at all.
July 17, 2014
Rated 5 out of 5 by Workhardplayhardx5 Wonderful W Experience
Beautiful property with excellent staff. Our Oasis suite was spacious, comfortable and exceeded expectations. Claudia reached out prior to our arrival and ensured our room was prepared to our needs. We felt secure with the security and front door staff. The WWet pool experience was exceptional. It was quiet and relaxing, in a beautiful setting of palm trees. Pool staff was exceptionally attentive yet unobtrusive. The pool was beautiful, the furniture was so comfortable. The W made our long weekend perfect! We were reluctant to leave and I look forward to returning soon!
February 12, 2014
Rated 4 out of 5 by DocRBV Great hotel with a dance club in it that brings it down.
So I stayed at the w this past labor day weekend. It is beautiful. I loved the amenities with it. It's a great hotel. The club associated with it is a different story. I went there every evening and every night there would be some altercation between there bouncers and a rowdy group of guys. This would spill over onto w property. Additionally every night a group of guys would park there cars out in front of the hotel blaring music til the early hours of the morning. I am an spg member and to be frank im not sure I would go back for these reasons. Hope this helps.
September 7, 2012
Rated 5 out of 5 by Geoff3333 First class hotel
My second stay at the W in south beach. The property is beautiful and up to date. Like the location as it is right outside the main drag and it is quite and relaxing. The staff was great and met my every need. All were very friendly and helpful. The rooms are roomy and stylish. The food poolside was very good but not great and was pricey for what you got but that seems to be the story at all the hotels down there. Hotel has two great restaurants, Mr Chows, and I believe the Wall.
As far as luxury goes in Miami the W is one of the top options and highly enjoyed both my stays their and can't wait to get back. The only problem I had at all was I was delayed checking into my room but the manager more then made it up to me.
June 23, 2014
Rated 5 out of 5 by Wpmkp Great expectations
We came in for a business conference. The hotel that hosted the majority of 400 for our business meeting was not up to par. Rooms small and modern uncomfortable furniture. For an upgrade, it was claustrophobic. We moved to the W.... Ahhhhh! Service!!! Awesome comfortable accommodations. I am sold on the W! Our adult children(NYC residents) love the W. we do too!!!! Thank you. Only housekeeping never came until we called before dinner. When we got back from dinner at 9 she was just leaving?!?!hoping that was just a fluke and NO the do not disturb sign was not out.
October 26, 2013
Rated 5 out of 5 by Sam2400 This hotel provided more than I ever expected
It was my daughter's 21st and my 45th birthday and when I say this hotel is a 10 star its just that. The staff was friendly, efficient,and made sure all our needs were met. We were given complimentary cakes and champagne on our actual birthday's.
We stayed in one of the suites it was roomy, clean, modern and private. The pool life was great We didn't need to leave the hotel to access the beautiful beaches. First class hotel and worth every cent. I felt as though I was on an island by myself. BIG UPS TO W South Beach, Ya'll did that! (I guess that's english)
July 29, 2014
Rated 4 out of 5 by penny235 very good
WE enjoyed our stay very much. The service was excellent and very attentive. This is great because when we stayed 4 years ago the service was terrible and staff was not nice. We are so happy to see a change. We have stayed at the Delano for the past 4 years and we are so happy to make a change. The hotel was so clean as well as the rooms and the service on the beach and by the pool was terrific. we are already booking to come back
November 25, 2014
Rated 5 out of 5 by MissReece W South Beach sets the standard
Overall fantastic stay, and I wasn't expecting it. The staff is very kind, not pretentious at all. Very quick for any requests too. I wasn't sure what to expect when I learned that I couldn't even use a suite night award because they were all booked for the night. But, I was upgraded to a spectacular suite with a panoramic view. The hotel was impeccably clean, and every single staff member exlemplified the five star status. We live local and were staying at the W to celebrate my 30th birthday.... And we will definitely be back for many more "stay-cations"
August 4, 2014
Rated 5 out of 5 by Mark128 Stylish yet welcoming oasis
I often find W hotels just try too hard to be cool and end up being cold instead. This hotel is effortlessly stylish, has great facilities but most importantly the staff make you welcome and are always ready to help with a smile. I stay at Starwood properties all the time, this is now on my favorites list. Would be great for fun stay with my wife or to bring whole family, the basketball court on the roof is a neat touch! Nice pool and easy access to the beach. My thanks to Delilah and Julia on the front desk, you were both excellent and very welcoming
June 18, 2014
Rated 3 out of 5 by ALP2103 No live up to hype
Issue Room was not ready until after 5 and person in room still cleaning. Kids toys and seaweed still in rooms pool - lightbulb was out non main hanging light dust was caked on it also Do not stay at hotel now as construction noise is very high during day was hairdo work or relax male concierge was not helpful was did not want to spend the time help my wife out finding dinner spots for gluten free option same when trying to arrange car service seemed they were waiting for bigger fish
Everything has 20 percent tip add auto staff was below
W standard expect maintenance man from nicguara who changed the light was great helpful customer service got us fm antenna that he notice was missing
Mr Chow was awesome great food great service
March 13, 2014
Rated 2 out of 5 by Ruthy Not happy with check in
I booked through SPG and was told I could check in as a Gold member as early as 10am. I was NOT told if there was room availability. I understood at 10 am I could check in.
I arrived and had to sit in lobby until my room was available and it was 2pm! The hotel was packed, pool felt like sardines. No pool chairs available had to be on a 2 hour waiting list!!!!! Very few chairs at pool.
The person who booked me did not clarify what I could check in at 10 am really meant. IT started my vacation on a bad note and we left early the next morning.
August 25, 2014
Rated 4 out of 5 by Ricnetwork Watch out when you leave the pool
The hotel has an unannounced policy that if you leave your chair by the pool, they clock your time and take away your chairs without any communication, if you are not sitting down 30 min later, and are rude about it too when by surprise you find out. I Like the hotel, the policy makes me question the guest experience. I have stayed many times and each time have enjoyed it. this incident and policy makes me question how to enjoy the hotel.
November 15, 2014
Rated 5 out of 5 by Shelly40 Best in South Beach
My wife and I have stayed at all of the premier SB hotels, including Setai, Ritz, Delano, etc. The W is by far our favorite and we've decided it is the only place we will stay going forward. The rooms are spacious and cooly decorated. The staff has always been wonderful to us. On both of our last two stays, extra things were done to make our visit more memorable and we have truly appreciated the effort by the staff. Tip: treat the staff kindly and with respect and you will get the same in return. I have read things by some people complaining about bad service, but I wonder if these are the same people that treat the staff rudely an impatiently. Anyway, our stays have been perfect from beginning to end and we look forward to our next stay.
February 22, 2014
Rated 4 out of 5 by jameszeegs enjoyed
I very much enjoyed my stay. The facilities were beautiful and clean and the staff was very friendly. I have 2 criticisms that made my stay a bit less enjoyable. I called down for a spoon and a blackberry charger. Both took over an hour to be brought up and I had to call twice for both. And the hotel doesn't have chargers for the new blackberry. I have never stayed in a hotel that doesn't have every charger and if they don't, doesn't offer to get one. That said, it wouldn't make me not return. I liked the hotel so much, I would definitely return.
January 12, 2013
Rated 5 out of 5 by Emoney28 Absolutely wonderful!
Just got back, had an absolutely wonderful experience. Super friendly and helpful staff at check in was a breeze. Stayed in a beautiful Oasis suite, highly recommended. Dined at the Dutch the 1st night which was awesome. Hung at the pool all day in a beautiful Cabana with a tv thx to the concierge while being papered all day from poolside waitress Christie. Chilled at the lounge and the Wall the last night then another comfortable sleep thx to the extra sweet sleeper bed!. Was sad to checkout but even that was a breeze. 100% will be back again!
May 5, 2013
Rated 5 out of 5 by JGCF Right after Wedding
We came to Miami for two nights right after our wedding and had a fantastic stay. We were upgraded to an amazing suite with a kitchen and washer/dryer.
The pool area is amazing and we spent most of both days drinking and eating around the pool. Our room was so great (and we were tired from the wedding), so we ended up staying in both nights.
Overall, loved this hotel. I wish we could have stayed longer.
November 20, 2014
Rated 4 out of 5 by Miss6X W stands for Wonderful :)
Thank you so much W Hotel South Beach for making my birthday weekend a special one. I was not at all expecting the special birthday treat (cake lolipops, an orchid, and Fiji water) to be delivered to my hotel room in honor of my birthday, courtesy of the hotel. This really blew me away - thank you!
I had a lovely stay, GREATLY appreciated the early check in, late check out, and ocean-view room.
The only thing preventing me from rating you a perfect score was because one of the bathroom sinks was badly backed up, and we had to wait at least 10 minutes between flushes to clear the toilet. Not sure if it was a plumbing problem or not, but - kind of caught me off guard for a high profile hotel.
Other than that - wonderful stay! :) Thanks again!
August 23, 2012
Rated 1 out of 5 by Docmm If you want to stay at the W then bring ear plugs
I have just had a fantastic time in Mexico and was expecting a similar stay at the W at the recommendation of my travel agent . Well he couldn't be more wrong. When we arrived at 430 pm the room still wasn't ready when we finally were allowed in the room it was nice and clean, the terrace however was far from clean and the actual table outside was dirty as were the sunbeds. The next surprise came when at 2 am I could hear this thumping noise that practically vibrated the whole room ... It was the Disco... The next day after finally managing some sleep we got to the pool at 11ish to be told there is a waiting list for the beds ... The final straw after having left the pool as there was no space was whilst sitting on our balcony we were blasted by phenomenal drilling and building works noises from just next door. This went on for the duration of the whole week as did the disco noise. Although our room was cleaned adequately the balcony was not. We often had cigarette ends that had obviously been dropped by other guests land on our balcony. So as I said unless you come with ear plugs and don't mind getting up at 8 to run down to the pool to get a bed then I suggest you stay away from the W. btw it's not that I didn't complain at the time.. Or at the end .. I was given $200 compensation ... No comment needed. It was a real shame I was really looking forward to my time in Miami and it was a complete let down
August 2, 2013
Rated 5 out of 5 by judytsr Outstanding hotel!
I continue to be a loyal Platinum member-- especially after the 2 separate visits to this hotel in December. Both times we were upgraded to amazing suites (including the Oasis) with spectacular views and amenities. We are neither "young nor hip" but felt pampered and comfortable, as the staff were all exceptional--friendly and helpful. Learned a new drink I have now made at home-- "the Lividus"--with gin, chartreuse, basil, etc.-- fantastic. The pools are warm and inviting, and the location is perfect for beach access as well. Thank you!
January 3, 2012
Rated 4 out of 5 by Jakelong8i Alone on an island….
Very good hotel, with the following caveats:
1. There is nothing close by for food alternatives, as a result watch out for breakfast prices at The Dutch. More like NYC prices… and the servers there are pretty indifferent. Can't find a coffee shop anywhere close.
2. Don't expect to be able to access a Concierge- they are like Kings. I suggest to make all your arrangements in advance of your stay so you have plenty of time to try and reach one and they'll have time to work.
3. Cabs required to get to just about any top restaurant in SoBe.
May 1, 2014
Rated 4 out of 5 by kgkgkg disorganized service
room was not ready and hospitality suite not offered on arrival.(we were early, then they were late in giving us room access). verizon phone service nil.(aparently this is SOBE not hotel) they put note under door after second day of 4 day stay re check out and cancelled our paid for internet access. asked for small accomodation (coffee pot and mug) and not responsive, forgot newspaper. cleaning staff too chatty and would not leave when we showed up mid day, then showed up early am of our check out day -- disorganized/distupting our stay
June 15, 2013
Rated 3 out of 5 by Ed693 Not too happy
I'm a SPG member since 2005 and I'm usually happy with all my SPG stays. I was very disappointed this go around with the W at south beach. Early Monday morning as I'm trying to sleep and loud construction on the floor above me woke me out of my sleep. This continued for 3 hours and It was very disturbing and annoying. I addition as a platinum member I at least expected to get a late check out of 4pm which did not occur. I frequent SPG hotels and generally love my experiences but this was one of the worst. Hopefully this will be improved
October 15, 2013
Rated 3 out of 5 by minimaton Once again, no much value being Gold SPG
The hotel in itself is good, with a nice room and beautiful view on the beach. However, there is once again amongst most SPG hotels, almost no value being a SPG Gold member. You can never get late check-out or other benefits despite the hotel not being full. The hotel is humongous and yet, it appears it was not really full (November) and hotel would deny late check-out amongst other things. I am starting to question the SPG benefits as it has now been a few times in a row I have never been able to enjoy the benefits of my Gold status.
February 4, 2014
Rated 4 out of 5 by Laurie70 W Hotel
Over the last 3 years, I have stayed at this property. Overall, the staff was friendly, service was good and the hotel was clean. However, this is the first time that I was disappointed in the details and minor changes in the W Hotel. For example, I had holes in my towels in the bathroom. I had to call housekeeping for a soap dish and soap for both sinks. The odd thing is that the soap dish that they brought was chipped which is fine it works, but the standards that you expect with a W hotel are falling. I always enjoy eating lunch on the beach and do it every year. Usually, the food is served on plates, but they have changed to paper products. The problem is the wind blows the lids and you have to anchor the items down while you are trying to relax.
February 6, 2013