Rated 5 out of 5 by Asu13 Staff was excellent!
All employees /staff were so friendly and helpful! Sara at the front desk was a pleasure to be greeted and helped by. She thought of everything to make our stay comfortable before we could even ask!
May 11, 2013
Rated 4 out of 5 by Erica19 This hotel has awesome staff
Our stay couldn't of been better! We esp loved Shannon! She was in contact with me a week before we got there and she made sure we had reservations and a plan. We felt so well taken care of because of her!
September 19, 2012
Rated 5 out of 5 by Diesel1982 Meeting Planning Team was amazing
Our meeting was a huge success due to Lara, Brigitte, and Rudy. They handled every request, need, and made the sure everything was taken care of. Lara was wonderful to work with and was very hands on.
April 1, 2013
Rated 3 out of 5 by David21111 Cool Corner Suite
Over three nights it seemed that the house-keeping was inconsistent. Day one; two towels were set out hanging (bathroom door and shower door). There was an oval bath towel on the floor in front of the shower with a pink stain on it. Next day after house-keeping had been to my room there were no towels set out on the towel racks and the oval bath towel had been removed. I had to set out towels myself and lay down a towel in place of the oval one. The bottled water had been replaced. Next day, again house-keeping didn't bother to hang any towels, the oval bath towel was still missing. Worse yet, they didn't replace the bottled water, which give the 100 degree weather, a real mistep on the part of the W.
Odd house-keeping. Overall, I liked the room despite the wasted corner space.
Big problem with this hotel is the gym. It is tiny and an after-thought. With only four people using it is packed. No room to stretch and limited room to actually use the free-weights, which only go up to 40 lbs. I would not consider staying at this hotel longer than one night again because of the inadequate gym.
October 1, 2012
Rated 5 out of 5 by WGirl6 Excellent!
Wonderful hotel. Love staying at the W!
August 19, 2013
Rated 5 out of 5 by Vincos Now I Know What They Mean by Extreme Wow!
OVERALL IMPRESSION: My partner and I are amongst W’s biggest fans - we have even planned a Round The World journey based on where there are Ws! This is No. 2 on our journey, No. 12 on our Tally but our new No. 1!
SPG RECOGNITION: Wow!! We used a Suite Certificate to upgrade to a Spa Suite but were instead mega-upgraded to a Marvelous Suite and it truly garnered a WOW reaction when we entered. Additionally, we found complimentary Moet Chandon on ice and a lovely snack plate. Breakfast amenity is served in-room only but as we never wanted to leave, this was fine by us!
THE ROOM: Wrap-around floor-to-ceiling windows, mechanized everything, view over Camelback Mountain, chic decor, total luxury - this suite offers it ALL!
LOCATION: Seems to be the epicenter of Scottsdale social scene but also within walking distance of downtown shops.
EXCEEDED EXPECTATIONS: We were contacted several times by the concierges prior to arrival with information about the hotel and offers to assist. All advance requests were honored. The reception and concierge staff - and our “ambassador” Mark - were all warm and engaging.
January 4, 2013
Rated 5 out of 5 by mdhardy Boutique Hotel feel
My family and I travelled to the W Scottsdale to go to an NFL football game at the University of Phoenix Stadium. We were welcomed by the staff and check n was seamless. The hotel was very quiet due to the Christmas holiday and it seemed almost as if we had the whole hotel to ourselves. The gym facility was great, we used it twice. Another wonderful feature of this hotel is the central location.....my family and I were able to walk to a great mall and in the other direction was Old Town Scottsdale.
In terms of any negatives, the room was a bit cramped and while they tout a "green" message, there were no hooks or racks to hang and reuse towels nor were there any messages to instruct us what to do if we did not need towels checked out. because the hotel occupancy was low, it would have been nice (and probably quite easy ) to have been upgraded to a larger room.....things like that go a long way to make someone want to return to a specific location. Of course that would never be expected, but knowing the hotel occupancy was low, again it would have gone a long way to make us go out of our way to stay there again.
December 26, 2012
Rated 5 out of 5 by Room641 Lovely hotel, some strange quirks
This is a gorgeous hotel, with a few quirks. The room is beautiful, with a stunning shower all enclosed in beautiful colored frosted glass. But, there is only one tiny windowsill to hold shampoo, etc. It could use some shelves. The towels are luxurious, but there are no hooks or racks to hang them -- they're rolled in a basket on the floor. The bed is lovely and comfy, with a long desk behind it, which is wired for plugging in electronics -- great. But, the chair was almost impossible to roll on the carpet. the closet lights up inside, and is very sleek, but the doors open up and block the only aisle. It would be much better to have sliding doors, like the ones that you can choose to close off the bathroom. Bathroom sink is gorgeous, but only two inches deep -- hard to get enough water to splash your face. The pool is lovely, open 24/7. and beautifully lighted at night, but it's only 3 1/2 feet deep -- hard to swim without hitting bottom. Hallways are lovely, but very dark, with scary dark corners. Signage is not easy to figure out, and everyone keeps getting lost. Other guests said the same. Staff was lovely and helpful.
May 11, 2013
Rated 5 out of 5 by jaxram05 Girls Weekend
Had a bachlorette party this past weekend in Scottsdale. This hotel was a perfect place! The staff was amazing and the whole expierence was very positive!
January 15, 2013
Rated 4 out of 5 by bsellers253 Excellent Service and Location
Great location for regional/national meetings. Food was very good and service was excellent. The bar area while nice and comfortable needs some TV's....
January 10, 2013
Rated 4 out of 5 by L9999 Great Staff
Great people made for a memorable stay.
August 2, 2013
Rated 5 out of 5 by Passingthrough 1st time at a W . . .
We were surprised by the friendliness of the staff. They went out of the way to insure our needs, and comforts were met. We will be back.
November 26, 2011
Rated 5 out of 5 by Chuch Excellent Hotel
Overall experience was excellent..All your staff should be commended on their outstanding customer service!!
April 16, 2013
Rated 5 out of 5 by Agent515 Amazing
If you've got the cash, stay here. Its insanely amazing.
You're treated like you're first class all the way.
February 23, 2013
Rated 4 out of 5 by GLTSF Glad to be back...
The hotel features a fantastic lobby, restaurant (with a GREAT SUNDAY NIGHT Happy Hour) and fitness facility
January 9, 2013
Rated 4 out of 5 by adma Typical W hotel - small rooms
Has the typcial W feel.
Rooms are very small - this is Scottsdale - not NYC.
Fitness Center was very small.
January 17, 2013
Rated 4 out of 5 by crd228 great hotel, great location, great spa
awesome facility...really nice staff....phenomenal gift shop.
June 22, 2013
Rated 5 out of 5 by Dave9876 W Hotel Scottsdale
Great location, great hotel and most importantly great service! Best concierge service!
May 15, 2013
Rated 5 out of 5 by Marko54 My Stay At W Scottsdale
My stay was a wonderful experience. I look forward to visiting again soon.
May 31, 2013
Rated 5 out of 5 by BobFeb13 Planning Meeting at W-Scottsdale
Great hotel with an exciting vibe and one of the most friendly staffs I have ever encountered!
February 10, 2013
Rated 4 out of 5 by winelover This is a fun hotel
This is the third year we have stayed at the hotel. Each stay has been very enjoyable.
February 28, 2013
Rated 4 out of 5 by Dustinjenni Great Couples Hotel
It was a great hotel for couples! Great atmosphere and vibe. Love the pool!
February 18, 2013
Rated 4 out of 5 by djtimbo It's expensive but worth it.
Very nice staff. Pool has a cool ambiance.
April 10, 2013
Rated 4 out of 5 by Touf Excellent service
Everybody was very friendly& efficient
January 28, 2013
Rated 5 out of 5 by Edub AMAZING
This was our 1s time at the W Scottsdale and a W hotel in general and our expectations were met and SURPASSED. We arrived on a Thursday, our flight was early and we were able to check in early with no problems.
Our room was perfect with a view of the pool area. We requested extra towels and Bliss Spa products that were brought up in a few minutes from our call. The Acura car service is a huge plus. Our driver was super friendly and even showed us clubs and restaurants to check out close to the W.
The location is PERFECT. Not far from the airport and steps from Fashion Square Mall which has high end shops and great restaurants. Also walking distance to Sprinkles Cupcakes and Yogurtland to fulfill my sweet tooth.
The weather was amazing and we had so much sun and fun at the pool. Try the specialty drinks they have poolside, we got a few pitchers of those drinks and they had fresh fruit and mint. Very tasty. Also all the bartenders and other staff are super attractive and friendly which is a plus. lol
Don't forget the happy hour at both Sushi Roku and the pool and bars. One of the nights the happy hour was extra busy and our waitress told us this ahead of time. Our drinks came out speedy but the food was backed up but came out when she told us, but the manager comped our bill for the wait, EVEN tho she told us this ahead of time. AMAZING customer service.
The night life at the W is also fun. There was an event going on one of the nights we were there. We met a few professional athletes and the pool area was transformed into a club.. it was loud in our room that night but turn on the TV and close your patio door and of course it's not that loud.
The spa was top notch. The service was excellent and the esthetitians were so friendly and knowledgeable. They booked our spa services same day.
Whatever/Wherever service was just that.. you can ask for ANYTHING and they're willing to help. As you can tell we had THE BEST time at the W Scottsdale and are now a convert. We're already planning our next trip to other W hotels.
March 10, 2012