Rated 5 out of 5 by Heatsar EXCELLENT CUSTOMER SERVICE
This was by far one of the best hotel stays I have ever had. The staff was incredibly personable and went out of their way to make my stay comfortable and special. They upgraded my room since it was available to a gorgeous corner suite, and also left a bottle of wine and cheesecake since I was celebrating a birthday. The location is also great to get around the city. I would reccomment this to anyone, and will definitely be back.
Rated 5 out of 5 by KingDaddio I was Wow'd
The W Boston Wow suite is awesome. The amenities are fantastic and the views of Boston are spectacular. The W Boston front desk staff and W Insiders are the best in the industry. I am looking forward to my next stay at the W Boston.
Rated 5 out of 5 by gavinp Spectacular romantic choice!
The W Boston really delivered a romantic night for me and my wife! I let the staff know we'd be coming for a romantic evening, and asked for help setting us up.
They did a great job; the room was gorgeous when we arrived, with rose petals sprinkled out (thanks!). While we were at our show, the hotel delivered a bottle of bubbly and some chocolate covered fruit. An amazing touch.
If you're coming to the W Boston for a romantic getaway, be sure to let them know and ask for help. I'm sure you'll be happy.
Rated 5 out of 5 by Ken15 Blizzard
Arrived to blizzard in Boston. Treated very well at this hotel
Rated 5 out of 5 by Karenpt34 Customer service
The staff went above and beyond expectations to be helpful and address any questions or concerns I had immediately!,,,
Rated 5 out of 5 by Nero70 Great customer service and experience
I must comment positively on the consistent level of excellent service I receive when staying at this location. I travel to Boston for work a few times a year and always have the best stay and time here. The guest experience created is excellent, one case in point. I had consumed a couple of beers from the mini bar one night and the next morning on my way out I mentioned to the Front Desk associate that I had done so asking if the beers could be replaced preferably Heineken, when I returned to my room later that evening not only had the mini bar been replenished but there were 2 bottles of my favorite beer on ice. Nice touch.
Rated 5 out of 5 by BahstunRocks Great location!
I was pleasantly surprised by the attentiveness of the staff at the W in Boston. Doors were always held open, always smiling. The room I had was great. It was spacious, great setup and amazing bath. I wish the Marvelous suites had a soaking tub as well but hardly a deal breaker. I would definitely stay there again!
Rated 5 out of 5 by Bit13 Great Hotel but Beware of Valet Parking
Last month, we stayed at W Boston and had a fabulous stay. The hotel front desk staff were warm and helpful; the concierge was great and assisted in new reservation; and bellhops were first class. The only issue and a major one was what happened to our valet parked car. Since we didn't need the vehicle during our stay, it remained in the possession of the valet for several days. After checking out, our car was retrieved and we left Boston. In an hour, we stopped for gas. As I exited the car, I noticed a wet area on the passenger side mirror frame. To my surprise, I discovered that "dark touch up" paint had been applied over two newly scratched areas. After arriving home, I noted that the reverse of the car claim check of the company that services W requires that any claim must be made before leaving the premises. This is reasonable but valuable lesson learned here. Take photos of your car - 360s (front, mirrors, doors, rear, etc) with your cell phone just before you give your keys to the attendant. These snaps might be useful if damage occurs while the valet has your car. Overall, we love the W Boston and our stay was first class. I would return to W Boston without reserve and highly recommend this hotel!