Rated 4 out of 5 by Hasnain Superb Service
We stayed at the W for 4 nights while attending a convention. The hotel was packed full, but their service remained excellent.
In particular, Carly at the front desk was an absolute joy. Whenever we saw her, she cheerfully greeted us. On the few occasions we made a request, not only did she remember our room number, but it was all handled without the least effort on our part.
The hotel is clean, and has a very upbeat and modern vibe.
In summary, Carly's level of service and friendliness was reminisce of our recent stays at the Disney resorts! That says it all.
June 17, 2013
Rated 5 out of 5 by sammyj21 Awesome ATL experience
Nothing but great things to say about this W. Staff, amenities, property, everything was top tier. We have stayed here before but this last trip in July 2014 was even better.
July 15, 2014
Rated 5 out of 5 by Plumberandy Great experience, friendly staff
We came for a convention on a busy 4th of July weekend. Although the hotel and staff were very busy, everyone exceeded our expectations. Very friendly staff. The hotel went out of their way to be helpful and accommodating. Conveniently located near the civic center marta station that can take you any where in the city.
July 7, 2014
Rated 5 out of 5 by GaryATLIntl This hotel has a great staff
We had a great experience during the 3 nights we spent at this hotel. It is clean, has beautiful views and facilities and the staff is very attentive. Right from the start Zach at the front desk was helpful and friendly. We asked for a coffee maker and it was brought right up to our room.
July 8, 2014
Rated 4 out of 5 by KB228 Great Property in Atlanta
I really enjoyed my stay at ths hotel. It is well decorated, in close proximity to tourist attractions, and boasts a wonderful steak house on site. My room was clean, stylish, and very comfortable. During my stay, I ate at the restaurant and ordered room service. Both were good experiences and the food was delicious. I definitely recommend staying at this property. One thing to note is that it only has valet parking.
June 24, 2014
Rated 5 out of 5 by napsan ATL W
The stay was very nice in fact, it was excellent.
Although, I think the party they had on 16th floor on the weekend started to early. Loud music during the day when tryoing to watch TV and relax prior to my evening out was disturbing.
Otherwise staff and facilities are perfect.
July 7, 2014
Rated 3 out of 5 by justme Very dark rooms and hotel - but staff is very nice
The room is very dark. It's meant to be that way, but it's hard to see inside the room. The walls are brown or dark gray, and I have a hard time seeing what I'm doing. That's the look that they were going for, but it's very hard to be able to do daily tasks in the room because of the lack of light. Also, they spray the rooms with the "W" scent, some fruity spray, and it's very strong...so I asked the housekeeper not to spray my room, as it was giving me a headache. The staff, however, is extremely helpful, always willing to do whatever it is that you need.
February 17, 2013
Rated 5 out of 5 by Manju The best hotel staff ever
From the moment we arrived, everyone was looking for ways to make our stay better. They really listened. They added another lamp to our room. They made reservations at restaurants they thought we'd like. They provided free transportation. We mentioned to other guests in the elevator that we were feeling so pampered, we didn't want to go home. They responded, "That's why we stay at the W." Later, when one of our party got sick, they found us an urgent care clinic and took us there and back. Wow! I don't often stay in hotels, but when I do, it will be a W.
October 9, 2012
Rated 2 out of 5 by POBOB Dark and disappointing.
The staf is fantastic, The room is very artistically done. The closet is a joke for 2 people over 3 or 4 days. The lighting is so poor it makes it hard to even shave. Not wanting or needing any of the snacks, wine, booze, we were told for $25 they would be happy to rermove it. so we stuffed it under the counter. We expected better from a premium hotel. In fact had better experiences on the trip to Atlanta. We found it to be over priced for what was offered and the add misleading when upgraded rooms were supposed to have walk in closets, and when we inquired about an upgraded room for more clost space, we were told they all had the same closet space, unless we wanted a Uber Premium Suite. Don't see us returning to this hotel at all.
September 4, 2013
Rated 4 out of 5 by Salesgreat The Bathroom Shower Is Great...
... but the attitude of the people in the hotel could be better. I always feel the personnel at the Ws to be cocky. The room was nice, the shower is great and spacious, and the AC was very, very potent! I did ask 3 days in a row for an extra bathroom mat, in addition to the one that is normally provided, and all 3 times I never received it. The staff of the hotel could certainly use less cockiness and more willingness to listen to the guest. I also had to ask for water to be brought in a couple of times, bc they were not re-filled when the room was cleaned. The location is nice if you are working in Downtown and it's only a short walk from The Varsity. In spite of the staff attitude, I would stay here again, if working in Downtown.
July 23, 2012
Rated 3 out of 5 by Karebear82 Over Priced - Under Impressed
We had a decent experience but felt that for the amount we paid for our room, we should have gotten a lot more ammenities than they offer. We had to pay for Wifi, who still charges for Wifi? The breakfast selection was way over priced. I get it that the hotel is trying to be upscale but there is no need to charge $9 for yogurt! Overall, I feel under impressed. The valet was a nightmare!
June 23, 2014
Rated 4 out of 5 by Cristal99 Unbiased Review
My review is based on my experience and will keep it unbiased. I reserved a cool corner room with a request for high floor with city view. My stay was for the purpose of showing a guest some of Atlanta. Arrived at the hotel and valet parked (excellent service and worth the daily fee to me). Check in was smooth, efficient and greeted with a smile. My room was not as reserved; instead was put in a regular room (7th floor) overlooking a parking deck. I called the front desk and requested what I reserved. They apologized and sent someone up to move my bags to the correct room. I was moved to the 5th floor into a cool corner room with a view of the building air conditioner on one side and an ok view of the freeway and midtown on the other (room 517) -- again not what I requested. The room was much roomier and lighting was better. Bathroom was smaller than other room but I like showers better (two-person size) and it was private with no glass wall. The room had a horrible musty smell and dust was visible on the headboards. The furniture is at the point where it needs to be consigned or replaced (it is beat up and scratched) . The beds do make up for it though --Wow! Love the Bliss products too!! I did report the musty smell, the hotel sent up housekeeping to deodorize. They used W room deodorizer No.5 and I wish I could buy it for my home. I discovered the source of mustiness when I noticed my wet tracks in the bathroom. There was a sopping wet spot before the bathroom. I did report it but because I was tired, requested engineering know about it but did not want anyone poking around and risk being moved again. The hotel staff were very responsive to my requests and took great effort to accommodate. The room décor is on the dark side sexy-contemporary, but I like the change of pace. It appealed greatly to my 18 year old niece. The location is great and close to everything downtown. Visited the rooftop pool, and that too was very nice and had an upbeat vibe. All in all, I wish I had been placed in the right room with the requested view and floor from the start. The view, musty odor and dust was a let down. I cannot understand how housekeeping or management let that room odor go unnoticed. If I do stay in this hotel again I will be more direct in my requests.
July 21, 2014
Rated 4 out of 5 by Gracie61386 Pretty swanky
The hotel was absolutely beautiful, from the lobby, restaurant, gym, to the bar, pool, and room. My stay was very enjoyable, despite one minor incident with a cafe worker who was quite rude and accused me of stealing. The hotel was in a great location - would love to stay there again one day.
July 1, 2014
Rated 5 out of 5 by MissKKH Best Hotel in Downtown Atlanta!
I just love this W! It has everything you would expect of an SPG property and then some. Great modern, chic design, fun music, superb food and drinks, comfy beds and the best staff in the industry! The customer service you receive here is amazing. Everyone is super friendly and they make you feel genuinely welcomed. And did I mention that I love the pool and spa? Coming here for business is a real treat. I highly recommend this hotel - it's the *only* place to stay when you're in Downtown Atlanta!!
May 15, 2014
Rated 5 out of 5 by Nicology Best experience in a long time
A last minute decision to book a room for the 4th of July festivities turned into something our family now wants to make a tradition. The staff went above and beyond everywhere! The chef recognized we had a small child at BLT and immediately sent out French fries to our table gratis! Both the manager & chef checked on our dining experience which was great! On the way out they even handed us dessert to take with us. Pablo, our conceriege was extremely kind too opening up a penthouse private residence so we could have the best view to watch the fireworks. After realizing our room had the same view a few floors below we decided to go to our room and watch the finale. A great experience that I recommend to everyone! I will be back! Xoxoxo W Hotels!
July 6, 2013
Rated 1 out of 5 by Lorann Over charged for parking
I was charged 60 dollars for parking for one car and I was told that I had to wait 4 days to get it adjusted. the room service made me sick!!
July 5, 2014
Rated 4 out of 5 by KDavis Great location, weak valet service
I have stayed at this hotel several times. The past time I noticed some slips in service from past. When I arrived there were people loitering in valet area, hanging out, they would not move our of area. Valet did nothing to get rid of them. I had to leave very early for flight next a.m., so I called from room with my valet ticket to have car ready. When I arrived, there was no one there, when valet arrived, he needed my ticket number, so obviously the phone call I made was wasted of time, still had to wait 15mins for car at 4.30am.
August 26, 2012
Rated 5 out of 5 by TeeMonster An enthusiastic recommendation
I was in the W for Dragon*Con, a huge Science Fiction/Fantasy/Pop Culture experience. This was my first stay in a W. I have already booked the W for next year, and now look forward to my next stay in any W hotel. If Atlanta's W is any indication of the quality and hospitality of W hotels across the country, I will go out of my way to see if I can stay at them. From the saline pool (which was a great way to start my mornings) to the friendliness of the staff to the comforts of the room itself, I cannot say a bad thing about this experience. I would recommend the W to anyone as a chain, and would HIGHLY recommend the Atlanta Downtown W for their performance and service. They have raised the bar for other W's, and other hotel chains. A very high bar to clear.
September 11, 2012
Rated 4 out of 5 by ColinO Pool closed at 7?
I took my wife to celebrate her birthday on Saturday, and one of the things we were both looking forward to was the opportunity to swim and enjoy some drinks at the wetbar after having dinner.
It started raining during dinner, and while the rain lasted for a good 15 minutes, it was not forecast to continue through the evening. We finished dinner at 7 and went up to the pool to see that it was being closed. We were escorted out of the pool area by an attendant and told that the pool was being closed, even though at check-in we were told it was a 24-7 pool.
We then decided to try and get some spa treatments for my wife, but there was no one in the spa area even though the doors were open.
Overall, I would call this hotel visit a fail just for the lack of amenities being available. It's just a good thing we got a good night's sleep after being disappointed.
June 2, 2014
Rated 2 out of 5 by carole83 not for me
Tried to call to let them know we would be late checking in but reservations wouldn't/couldn't give us a direct number to Atlanta. Was reminded og cancellation policy. When we arrived, about 10:30pm, had to fight my way in to front door. Rowdy, noisy crowd spilling over from lounge. Room was dark, no tub, almost no closet/drawer space, no luggage space. Someone should check the bottom of the soap dish in that room. So much for your non-smoking policy. Manicurist in spa was good even though they didn't have the right color.
May 7, 2013
Rated 5 out of 5 by BHBH Very Nice
Stayed for 4 nights during a conference. Very nice room and extremely courteous and friendly staff.
July 2, 2014
Rated 5 out of 5 by SMDOWD03 Girls Weekend
We decided to celebrate a 40th birthday downtown to get away from the suburbs! The staff was extremely welcoming and the saying "whatever, whenever" fits perfectly! The rooms were very chic and the beds were so comfortable! We loved the bartenders at both the Living Room and Wet Bar! Luckily there were others celebrating the big "40" so at the Saturday Pool party we didn't feel to out of place;). This hotel is also perfectly located to hit all the great spots in Atlanta! We can't wait to have another weekend at the W!
July 6, 2012
Rated 4 out of 5 by Michelle712 Overall Very Good, Quirky & Fun Atmosphere
Overall, a very good stay. The staff is friendly and responsive. A couple of negatives - the room hair dryer was missing, which I of course discovered when I was hurrying to get ready. I think this should be inventoried between guests. Also, the chain operating the blackout window drape was broken, so at midnight, when I was all ready for bed and looking forward to a rare morning that I could sleep in, I had to call for maintenance and wait for it to be fixed.
May 12, 2014
Rated 3 out of 5 by SWN2014 Great staff, poor rooms
This hotel has excellent staff and the food was fantastic! However, the overall experience was let down by the room decor which was too dark (almost dingy). Even with all the lights on it was too dark to read or work comfortably.
June 24, 2014
Rated 3 out of 5 by Brandi0920 Extra charges
The hotel was beautiful and had friendly staff. I was excited they allowed us to check in early after our long road trip. However once I got our bill there was a $21.11 charge for the mini fridge in which we did not touch. I called and talked to someone in billing who said since we checked in early it could have been from the previous guest because it is automatic. They told m the would refund the charge. Four days later no refund!!
May 15, 2014
Rated 4 out of 5 by jou2153 great customer service
the expereince was overall great
June 23, 2014
Rated 2 out of 5 by Emiliv2013 We did not have a great experience
For the begining of our arrival to our departure date, we experienced less than satisfactory customer service. I'm in the hospitality business and I was stunned on how poorly the staff treated us in all divisions, from check-in, room service, cafe and conceirge. The Whatever station speaks for how they feel abour thier custmers. Any compliants or issues, thier attitude is reflected with a "Whatever" attitude. We will not be returning to this W Hotel or any other for that matter.
July 15, 2013
Rated 2 out of 5 by Joey7066 Noisy
Just stayed at the W on 2/21-2/23/2014. The room did not meet my expectations because of the noise level - the first night of my stay dogs were barking for more than an hour at night down the hall AND the guests next door were extremely loud at aroun 12-2:00 am. Yhe next night the gentleman next door were very loud abefginning at 2:45 in the morning for at least another hour. I was there on business and did not appreciate disturbed sleep for 2 nights in a row.
February 27, 2014
Rated 4 out of 5 by mattM13 Pretty good value for the money...
Don't book through a travel site, like Expedia or something like it. We did not get the king beds or level of room we expected, even though we had an e-mail confirmation. When we spoke to the front desk about it, they just said, that's Expedia's fault, not ours, and offered no additional explanation or solution.
Also, call WAY ahead for your car from valet. No one else was waiting for their vehicles and it still took us 20 minutes to get the car.
March 24, 2014
Rated 4 out of 5 by IPPE W hotel review
The helpfulness and responsiveness of the staff was outstanding!!! The room comfort was very good (nice large room and bathroom). Very clean appearing (at least what I could see). Hotel was close to many attractions and the trains. My main problem was the color of the walls and fixtures (black granite-like walls and chrome decorations.) and the extremely poor, unpleasant and dim lighting. In the evenings I felt like I was walking around in a dark cave in my room and throughout the building. Perhaps this was the concept by the designers who wanted an ultra-modern feel. But I think it is far more cheerful and more conducive for the traveler to be able to see and find things and be able to work better without eye strain. So many wonderful things about this hotel. It is too bad the poor lighting hurts the overall impression.
January 31, 2014