Rated 5 out of 5 by fancyn Visting My 25 year old Atlanta transplanted daughter
Beautiful, contemporary décor. Lovely, romantic ambiance. Great staff. Convenient to restaurants and High Museum. Wonderful pool and Sunday pool event which featured a great DJ from noon to 6pm. My extreme compliments on the great selection of music that included "chill" my favorite genre of music!
Thank you W!
July 29, 2014
Rated 3 out of 5 by Xadxy The lighting in the rooms is a big problem
I love the hotel, but can not do work in the room at night...I am really thinking that I can not stay there any more....it is just too dark...i can not read at the desk to do work
August 6, 2014
Rated 2 out of 5 by s1232011 They did not follow through.
Overall the hotel is very unique in decor and updated. However, I purchased the romance package and called several times to make sure that they were prepared for our stay and could do everything at our turn down. They put notes in and assured me however, when we returned from dinner, nothing was done. When we went to the bar to get a drink downstairs I let someone know and they went up and did it while we were at the bar but for the price you pay the service was not good.
June 24, 2014
Rated 4 out of 5 by KDavis Great location, weak valet service
I have stayed at this hotel several times. The past time I noticed some slips in service from past. When I arrived there were people loitering in valet area, hanging out, they would not move our of area. Valet did nothing to get rid of them. I had to leave very early for flight next a.m., so I called from room with my valet ticket to have car ready. When I arrived, there was no one there, when valet arrived, he needed my ticket number, so obviously the phone call I made was wasted of time, still had to wait 15mins for car at 4.30am.
August 26, 2012
Rated 5 out of 5 by GareyR Amazing Team ... Wonderful Experience
First and foremost i must thank Pablo-Andres & Nicole
We could not have been happier with the room we chose (Cool Corner Room) and the excellent service of the staff. I don't feel this is a hotel for children and if you cannot handle mixing in the the younger professional crowd it might not be for you. The room was very modern and the theme of the hotel was carried throughout. The only fault i had with my experience was the valet. It's as if you don't exist when you arrive but after getting over that nothing could have ruined my stay. The pool party was a great experience. All requests and issues were handled with great urgency. Again Pablo & Nicole made this the best and most memorable hotel experience for my wife. This was all for her and one big surprise and without their help none of it would have been possible.
June 20, 2014
Rated 5 out of 5 by TeeMonster An enthusiastic recommendation
I was in the W for Dragon*Con, a huge Science Fiction/Fantasy/Pop Culture experience. This was my first stay in a W. I have already booked the W for next year, and now look forward to my next stay in any W hotel. If Atlanta's W is any indication of the quality and hospitality of W hotels across the country, I will go out of my way to see if I can stay at them. From the saline pool (which was a great way to start my mornings) to the friendliness of the staff to the comforts of the room itself, I cannot say a bad thing about this experience. I would recommend the W to anyone as a chain, and would HIGHLY recommend the Atlanta Downtown W for their performance and service. They have raised the bar for other W's, and other hotel chains. A very high bar to clear.
September 11, 2012
Rated 4 out of 5 by Msshaay friendly staff
hotel staff made me feel welcome. Check in staff was friend and attentive.
August 7, 2014
Rated 2 out of 5 by carole83 not for me
Tried to call to let them know we would be late checking in but reservations wouldn't/couldn't give us a direct number to Atlanta. Was reminded og cancellation policy. When we arrived, about 10:30pm, had to fight my way in to front door. Rowdy, noisy crowd spilling over from lounge. Room was dark, no tub, almost no closet/drawer space, no luggage space. Someone should check the bottom of the soap dish in that room. So much for your non-smoking policy. Manicurist in spa was good even though they didn't have the right color.
May 7, 2013
Rated 5 out of 5 by MissKKH Best Hotel in Downtown Atlanta!
I just love this W! It has everything you would expect of an SPG property and then some. Great modern, chic design, fun music, superb food and drinks, comfy beds and the best staff in the industry! The customer service you receive here is amazing. Everyone is super friendly and they make you feel genuinely welcomed. And did I mention that I love the pool and spa? Coming here for business is a real treat. I highly recommend this hotel - it's the *only* place to stay when you're in Downtown Atlanta!!
May 15, 2014
Rated 4 out of 5 by Arms104 NOT FOR FAMILIES
We should have been told that this was not for families when we made our reservations - which included the information we had a 15 year old with us. We anticipated enjoying a quiet relaxing afternoon by the pool on Sunday only to find 100 of local 20somethings had taken over with blaring loud club music- I don't think they paid $350 a night - So disappointed.
July 15, 2014
Rated 5 out of 5 by SMDOWD03 Girls Weekend
We decided to celebrate a 40th birthday downtown to get away from the suburbs! The staff was extremely welcoming and the saying "whatever, whenever" fits perfectly! The rooms were very chic and the beds were so comfortable! We loved the bartenders at both the Living Room and Wet Bar! Luckily there were others celebrating the big "40" so at the Saturday Pool party we didn't feel to out of place;). This hotel is also perfectly located to hit all the great spots in Atlanta! We can't wait to have another weekend at the W!
July 6, 2012
Rated 4 out of 5 by KB228 Great Property in Atlanta
I really enjoyed my stay at ths hotel. It is well decorated, in close proximity to tourist attractions, and boasts a wonderful steak house on site. My room was clean, stylish, and very comfortable. During my stay, I ate at the restaurant and ordered room service. Both were good experiences and the food was delicious. I definitely recommend staying at this property. One thing to note is that it only has valet parking.
June 24, 2014
Rated 5 out of 5 by Buck81 This hotel has a lot to offer.
The W Atlanta hotel is a wonderful place to stay. It's very secure, clean and has many great feature. I recommend this hotel to anyone. You won't regret it.
July 27, 2014
Rated 2 out of 5 by mmttt Not a 4 star
No coffee in room. Poor lighting in room.
Pillows not luxury. Housekeeping did not leave water bottle. Shuttle driver did not even say hello and stayed on personal call the whole trip. Room wasn't ready when I arrived--thought bag would go to room...but took 30 minutes and call twice to get bag.
July 14, 2014
Rated 2 out of 5 by LG921 Disappointed
We stayed at the W Downtown for our anniversary and were unfortunately disappointed. The rooms are pretty bleak and dark and our room was not clean. When we requested to switch rooms, the person we spoke with told us everything was booked and was short and hung up. We understand being booked, of course, but we checked in right after check in time, so I would think we could have moved to a clean room while someone cleaned ours before other guests arrived...
The valet situation is a bit of a nightmare. It takes a very long time to get your car, and some (not all) of the valets we saw seemed to not be in any great hurry. We called down to have our car ready so we could make our dinner reservation about 15 minutes before we walked down, only to stand and wait for another 5 or 10 minutes while they actually went about retrieving our car. Also would have appreciated a bit of notice on $30/night parking.
Overall, some of the interior of the hotel is nice and some of the people working there are very pleasant, but there are better places to stay at this price point. Would not return. A friend of ours discovered that we stayed there, and told us they stayed and had a similar experience. A great location, but not a great hotel.
July 29, 2014
Rated 5 out of 5 by BellaArtist GREAT EXPERIENCE!!!
Very nice hotel. Enjoyed our stay. Exceeded our expectations. I would recommend the W Atlanta downtown and would stay there again.
The staff are professional and responsive to your needs and wants.
July 22, 2014
Rated 4 out of 5 by Michelle712 Overall Very Good, Quirky & Fun Atmosphere
Overall, a very good stay. The staff is friendly and responsive. A couple of negatives - the room hair dryer was missing, which I of course discovered when I was hurrying to get ready. I think this should be inventoried between guests. Also, the chain operating the blackout window drape was broken, so at midnight, when I was all ready for bed and looking forward to a rare morning that I could sleep in, I had to call for maintenance and wait for it to be fixed.
May 12, 2014
Rated 3 out of 5 by Karebear82 Over Priced - Under Impressed
We had a decent experience but felt that for the amount we paid for our room, we should have gotten a lot more ammenities than they offer. We had to pay for Wifi, who still charges for Wifi? The breakfast selection was way over priced. I get it that the hotel is trying to be upscale but there is no need to charge $9 for yogurt! Overall, I feel under impressed. The valet was a nightmare!
June 23, 2014
Rated 5 out of 5 by Plumberandy Great experience, friendly staff
We came for a convention on a busy 4th of July weekend. Although the hotel and staff were very busy, everyone exceeded our expectations. Very friendly staff. The hotel went out of their way to be helpful and accommodating. Conveniently located near the civic center marta station that can take you any where in the city.
July 7, 2014
Rated 4 out of 5 by ColinO Pool closed at 7?
I took my wife to celebrate her birthday on Saturday, and one of the things we were both looking forward to was the opportunity to swim and enjoy some drinks at the wetbar after having dinner.
It started raining during dinner, and while the rain lasted for a good 15 minutes, it was not forecast to continue through the evening. We finished dinner at 7 and went up to the pool to see that it was being closed. We were escorted out of the pool area by an attendant and told that the pool was being closed, even though at check-in we were told it was a 24-7 pool.
We then decided to try and get some spa treatments for my wife, but there was no one in the spa area even though the doors were open.
Overall, I would call this hotel visit a fail just for the lack of amenities being available. It's just a good thing we got a good night's sleep after being disappointed.
June 2, 2014
Rated 5 out of 5 by SBT1 Above and beyond
Our stay on July 18th was outstanding in every way. The Midtown location could learn A LOT from this incredibly professional and polished hotel.
July 22, 2014
Rated 2 out of 5 by Wstay Aging hotel
Stained paint in the bathroom, stained desk surface... somewhat below what I would have expected...
The room was dark, and remained so even with all the lights on.
July 20, 2014
Rated 2 out of 5 by Emiliv2013 We did not have a great experience
For the begining of our arrival to our departure date, we experienced less than satisfactory customer service. I'm in the hospitality business and I was stunned on how poorly the staff treated us in all divisions, from check-in, room service, cafe and conceirge. The Whatever station speaks for how they feel abour thier custmers. Any compliants or issues, thier attitude is reflected with a "Whatever" attitude. We will not be returning to this W Hotel or any other for that matter.
July 15, 2013
Rated 5 out of 5 by GaryATLIntl This hotel has a great staff
We had a great experience during the 3 nights we spent at this hotel. It is clean, has beautiful views and facilities and the staff is very attentive. Right from the start Zach at the front desk was helpful and friendly. We asked for a coffee maker and it was brought right up to our room.
July 8, 2014
Rated 5 out of 5 by lm22 The best W in Atlanta
This is the best W in Atlanta by far. Great staff, clean beautifully decorated rooms and an overall excellent W experience.
July 21, 2014
Rated 5 out of 5 by napsan ATL W
The stay was very nice in fact, it was excellent.
Although, I think the party they had on 16th floor on the weekend started to early. Loud music during the day when tryoing to watch TV and relax prior to my evening out was disturbing.
Otherwise staff and facilities are perfect.
July 7, 2014
Rated 3 out of 5 by Brandi0920 Extra charges
The hotel was beautiful and had friendly staff. I was excited they allowed us to check in early after our long road trip. However once I got our bill there was a $21.11 charge for the mini fridge in which we did not touch. I called and talked to someone in billing who said since we checked in early it could have been from the previous guest because it is automatic. They told m the would refund the charge. Four days later no refund!!
May 15, 2014
Rated 5 out of 5 by sammyj21 Awesome ATL experience
Nothing but great things to say about this W. Staff, amenities, property, everything was top tier. We have stayed here before but this last trip in July 2014 was even better.
July 15, 2014
Rated 4 out of 5 by IPPE W hotel review
The helpfulness and responsiveness of the staff was outstanding!!! The room comfort was very good (nice large room and bathroom). Very clean appearing (at least what I could see). Hotel was close to many attractions and the trains. My main problem was the color of the walls and fixtures (black granite-like walls and chrome decorations.) and the extremely poor, unpleasant and dim lighting. In the evenings I felt like I was walking around in a dark cave in my room and throughout the building. Perhaps this was the concept by the designers who wanted an ultra-modern feel. But I think it is far more cheerful and more conducive for the traveler to be able to see and find things and be able to work better without eye strain. So many wonderful things about this hotel. It is too bad the poor lighting hurts the overall impression.
January 31, 2014
Rated 2 out of 5 by Joey7066 Noisy
Just stayed at the W on 2/21-2/23/2014. The room did not meet my expectations because of the noise level - the first night of my stay dogs were barking for more than an hour at night down the hall AND the guests next door were extremely loud at aroun 12-2:00 am. Yhe next night the gentleman next door were very loud abefginning at 2:45 in the morning for at least another hour. I was there on business and did not appreciate disturbed sleep for 2 nights in a row.
February 27, 2014