Rated 2 out of 5 by Cocooncomfort Housekeeping needs Improvement
As I was checking in, I was asked if I wanted to avail of the Hotel's green campaign by not servicing the room daily (I was staying 2 weeks) and in return, I would get bonus points. I declined this offer as I prefer to come back to a clean hotel room each time.
The hotel needs to improve on the quality of the housekeeping. On my first day, the housekeeping staff arrived at 5:30pm as I was getting ready to leave for an appointment. As it was a Sunday, I realized there may be fewer staff hence the late cleaning. I asked her to come back at 6pm when I leave the room. She did not. I reported the incident to the hotel and asked that my room be cleaned the following day.
On the following day, my room was not thoroughly cleaned as the drinking glass and ice bucket I used were still unwashed where I left them. I reported this incident and the room was serviced again.
There are inconsistencies in the level of cleaning after that - like tables not being wiped clean which I let pass.
Overall, my stay was comfortable with the restaurant staff and valet parking being very helpful. It was just really the housekeeping that marred my otherwise enjoyable 2-week stay.
July 1, 2014
Rated 5 out of 5 by ACW2014 Fun hotel & perfect location!
Such a beautiful, fun hotel! I stayed due to a wedding even though I live in Atlanta and would definitely do it again! Perfect location and easy to get to.
July 1, 2014
Rated 3 out of 5 by ken888 staff saved this stay
room is very small, the bathroom is ridiculous. pillows and comforter not comfortable. however the front desk staff was amazing. I received a very warm welcome and they couldn't do enough for me...but they couldn't save the room product.
July 1, 2014
Rated 4 out of 5 by RonWingren Almost perfect
Staff were fun and friendly from check in to check out with one exception that really was disturbing. The driver/chauffeur was rude and combative. It was totally uncalled for. I would have much rather taken a cab than be exposed to his lecture and attitude.
June 30, 2014
Rated 4 out of 5 by mostapp Great service
Overall pleased with the level of service and cleanliness.
June 30, 2014
Rated 3 out of 5 by pauley Shower and sink water flow unsatisfactory
VERY bad showerhead. Working ok but bad choice for a tub shower. Whole tub is covered with broad spray. Nowhere to move to escape water spray. Cannot bend down or hair gets washed. My wife didn't like at all either. Hits her make up and hair. Sink near zero water pressure. Extremely expensive breakfast snacks.
June 30, 2014
Rated 2 out of 5 by tototototo disappointed
The hotel is beautiful and the suite was very very nice however, I had a big problem with a room service order and the AC was not working in the room. thermostat said 66 but it had to be at least 85 in the room. We were not able to sleep because it was so hot. Room service order took over two hours, staff claimed that there was a problem with the phones and that it had gone to a different room. I had to call 3 times to check on it. When it finally arrived the order was incorrect but obviously I did not have another hour to wait to get it fixed.
June 30, 2014
Rated 5 out of 5 by ChristineK09 Fun!
Had an AWESOME stay! David-Michael and Malcolm were both wonderful! :) THANKS FOR TAKING SUCH GOOD CARE OF US! :) We'll definitely be back.
June 30, 2014
Rated 5 out of 5 by sgpeneguy Anniversary Weekend
Was a wonderful stay at W Atlanta.
Phillip helped us get checked in and was gracious and informative, a true asset to this establishment!
June 30, 2014
Rated 4 out of 5 by Nashgal The hotel was good overall
The hotel ambiance was superb,however, the phone's batteries went out and my phone began "buzzing" and "chirping" at 4 am. I called the front desk and "Jenna" was dispatched-- immediately. Response to my issue was excellent-- needless to say, she couldn't fix it, but stopped the noise. By this time, I had to get ready for my meeting. Not fun!!!!
Also, the water in my room was not hot, the hotel again responded to my issues admirably such that on the second night/morning, the issue was handled.
June 30, 2014
Rated 3 out of 5 by GSR76 Not up to luxury standards
Hotel was nice and staff was great but cleanliness of room was unsatisfactory.
June 29, 2014
Rated 4 out of 5 by traceymb great features
very nice hotel. staff members are friendly and courteous
June 28, 2014
Rated 5 out of 5 by RS14 Great Hotel
The W never fails to meet expectations.
June 27, 2014
Rated 3 out of 5 by RJTROY Staff is amazing
Although the staff is amazing- I found there were alot of small issues such as slamming doors and alot of small issues that didn't make the experience what it should be. problems were addressed, but I felt shouldn't of occurred at all- I really like this hotel and have stayed here before- I'm just going to chalk it up to a bad week at the hotel.
June 24, 2014
Rated 5 out of 5 by Attitude2007 One of the Best!!
From Valet to Reception to Dinner to Whiskey Blue ALL were first class. We will definitely be coming back here every time in Atlanta. Cat in Whiskey Blue and Jesse in the Cook Hall as well as Gift in the Valet staff should be complimented. They are definitely the cream of the crop. With over 700 nights in SPG properties around the world under my belt. This property is in the top 5. Congratulations to the staff!!
June 23, 2014
Rated 1 out of 5 by SBSAfrica Is this really a SPG experience ??
Have stayed in Westin hotels in the past and this was the first W stay.
The room design is very different and confusing. The toilet is right next to the bed, and a painting of a woman's bottom right in front of the bed.
I tried to have my clothes sent for Laundry on Monday morning and dutifully called for these to be collected. However to my surprise these were not collected even by Monday evening when I was hoping to get them back. I had requested these to be ironed and folded in a box and was clear in telling this both in person and on the form provided. Again on Tuesday, when I finally got the laundry, these were on a hanger. I was forced to call the helpdesk and was assured that it was a mistake of an outside vendor and would definitely be rectified but will have to wait for another day. I was instructed to leave the hangers in the closet for the staff to pick these up. Surprise, surprise on Wednesday evening, all the handers were still in the closet with the clothes on them untouched. This again was blamed on the third party since the hotel does not have any laundry of their own. However, as a matter of solidarity, I was promised to compensate by gifting me 3500 SPG points and have the clothes folded by Thursday evening, I was to checkout on Friday morning.
Finally on Thursday, I had the laundry delivered in the manner requested but only 4 days too late. And the best part, the promised 3500 points are still awaited.
Anyone can guess how do I feel about staying for another trip in one of the W hotels ever again.
June 23, 2014
Rated 5 out of 5 by DTravelMan Great hotel for party of friends.....
Everything from the Valet team to checkout with the Desk Manager was conducted by the most professional of staff. It was immediately apparent that our hotel was dedicated to fulfilling all of our needs.
June 22, 2014
Rated 4 out of 5 by Jeff0614 Great place for a meeting.
Hotel is convienantly located by a MARTA station allowing easy access from the airport. The meeting room room easily accomodated the 24 - 30 attendees. Food at Cook Hall was very good. Exercise facilities were sparse. Room was small. A couple of the machines were broke (bike and ellipticals) and it appears no effort was made to repair them during the stay. Only a few weight machines were available. Overall, I had an enjoyable and productive meeting.
June 20, 2014
Rated 2 out of 5 by kj8861 Not overly impressed with this W
We stayed four nights and all but Sunday night, it was like living in a Frat house.
The bathroom was incredibly small and it just wasn't a positive experience for my wife and I
June 18, 2014
Rated 3 out of 5 by YoPro16 Late Night Walk-in W Buckhead
This is my first time staying at a W. Everything was solid and close enough to what I expected with exception of the bathroom. For the basic room, the bathroom was small (like a half-bath, with a sink outside), instead of a normal full size bathroom that comes with similar priced rooms else where.
I should add that I only upgraded my SPG membership to Gold following the stay, so I didn't get to enjoy any of the Starwood Gold benefits (which may have upgraded my room).
June 17, 2014
Rated 3 out of 5 by TS2006 Not what it once was
This was not my 1st stay at this hotel. I stayed here once for my birthday and this time we were in town for the weekend for a getaway. The bathroom tub needs to be replaced because there were brown spots in there that were not expected and definitely do not match the description/ pictures of the room. There was also hair in the bathtub, which was unsanitary. I contacted the 'whenever/ wherever' front desk and didn't get an answer. I'm hoping that since this was the weekend that was the only reason that I did not obtain a response. 1 of the bathroom towels I unfolded to use also had a spot on it and I feel as if it should've been discarded by housekeeping if it couldn't come clean. Definitely another disappointment. Just wasn't up to par. I do not know if I will be returning in a month as I was thinking I would, definitely will be checking into other properties with other hotel chains.
June 15, 2014
Rated 5 out of 5 by Woodstock2014 W Hotel
Excellent customer service.
June 9, 2014
Rated 4 out of 5 by KWEST Great Hospitality
I have stayed at the W Midtown and by far this hotel is much better looking and has even better hospitality. Luke the front desk attendant was very attentive to welcoming my stay and providing any information I need about the area that would help provide a better vacation outside of work. Great looking hotel as well as staff.
June 7, 2014
Rated 4 out of 5 by LZ23 Hotel location is great
I always stay here when visiting Atlanta
May 29, 2014
Rated 5 out of 5 by Luna44 Excellent First Class Experience
The W Buckhead proved to be an excellent hotel for attending the wedding of a friend's daughter at the Swaan House at the Atlanta Historical Society.
Your concierge, sorry I cannot remember his name, was gracious and offered a number of recommendations for sight seeing in Buckhead and Atlanta. Each was an enjoyable and memorable experience. He was always attentive and professional. We have not experienced concierge service like this since living in Europe. Also, since this was our fist visit to ATLANTA in many years, the advise and counsel offered was valuable.
We took advantage of the Hotel's car service often since we were apprehensive about Atlanta's well publicized traffic jams and delays. Both drivers were a pleasure to be with in each and every respect. They offered intelligent insight into Buckhead and also offered a number of restaurant tips in the neighborhood.
The W Buckhead experience is something my wife and I will remember.
May 26, 2014
Rated 5 out of 5 by JustineKalamazoo Was this real life? Had to pinch myself.
I cannot express how satisfied I was with my experience at the W Atlanta Buckhead hotel. The customer service at this specific venue is above ANY OTHER HOTEL that I have ever stayed in. Not only did they meet my requests and expectations, they went truly ABOVE AND BEYOND any sort of service I ever anticipated.
Our event came to Atlanta for a two-day event in which we were hosting VIPs from all over the US. My experience started with sales manager, Caitlyn Madison and meeting & event manager, Lisa Wetherald. Both were highly detailed, prompt and friendly - all things you would expect - but they were so much more than the standard. I did not get to meet either of them until the day before the event began. Since we are based in Michigan, our relationship occurred only via email and phone. I felt like they were my friends more than someone I was doing business with. When I met Lisa, I hugged her. I always stress out before events like this, but I have never before been so calm. Lisa made me feel like everything was under control and never gave me the shadow of a doubt that everything would be executed perfectly - and it was. If something went wrong, I truly would have been shocked.
In terms of our hotel stay, that was also flawless. The gentleman who greeted me at the desk (Eric) was extremely welcoming and made me feel very important. Without asking or saying anything otherwise, he gave me a floor near the top. He also alerted the concierge of my arrival so that she could also thank me for coming and told me to call her with any questions or concerns. It was a nice touch.
My colleague was checking into the hotel at the adjacent desk. He overheard that I was on the 10th floor and asked if she would like to be on the same. I don't think she heard him because when we got into the elevators to go up to our rooms, he ran out and asked her if he would like him to switch it. He could have easily just thought we were okay with it, but he wanted to ensure she was the happiest she could be - even though we didn't mind either way if we were on the same floor together.
The hotel bed was the best bed I have ever slept in. I guess a negative would be that it was so comfortable it made it hard for me to wake up and get on with my day! :) I love the room - it was the perfect size. The TV was great and great positioning. I love the shower set up. Room service was very fast and tasted incredible. I LOVE THE NOISE MACHINE!!! I sleep with a fan at home, and I always use an app on my phone when I stay in hotels to drown out the noise. I was so pleasantly surprised when I saw the noise machine on the nightstand. I have never been in a hotel that had one of those - I seriously was ecstatic.
I love the mats in the elevators. I know these are at all W hotels, but the good morning, good afternoon and good evening phrases on the rugs is such a subtle touch that does not go unnoticed.
After our event on day 1 (not at the hotel), we came back to the lobby and ordered a drink form the bartender named Paul. He was so friendly, funny and personable! He made us laugh. My drink was SO good. I had the Passion Punch and I could have had about eight more.
My coworker had a sore on her ankle from new shoes. She asked for a Band-Aid from the front desk. After she put them on, her shoe rubbed them off and it was hanging out, almost falling off. A front desk employee walked over to her and gently told her that her Band-Aid was falling off and offered her another one. They totally did not need to do that and it was something she very much appreciated not only because of the pain, but also saving her from any embarrassment around our VIP clients.
Back on the event side of things, last minute changes were recognized immediately and I never had to remind anyone. John Godoy was our contact for the day and he was so attentive and always available. He had the utmost professionalism. He also offered to plate a breakfast for myself and my coworker who were running the event and did not have time to eat. He recognized things like that to which he didn't necessarily have to worry about, but I totally appreciated it.
The entire meeting room area is stunning. Truly beautiful and never felt like stale conference space. I want the wallpaper in my own home. All the furniture was clean, attractive and welcoming. I love that I never saw a table leg. Every small detail was noticed.
After the event was over, I asked the front desk to call Lisa to the lobby for me so I could thank her and say goodbye. The front desk offered me a drink ticket to use while I waited - so thoughtful and nice. When Lisa came up, she brought Caitlyn with her so that I could meet her as well. Caitlyn noticed I was wearing a Detroit Tigers garb and she is from Plymouth, Michigan and connected with me in that aspect. Really, I felt like I was talking to girlfriends rather than business associates!
Thank you so much for a very great experience that I cannot wait to have again later this year when I am back in Atlanta.
May 20, 2014
Rated 2 out of 5 by beebop007 bad experience
Upon arrival the car jockeys were loud and horsing around with one young man revealing about 4 inches of his underwear. Later that evening after dinner my wife and I went up to the Whiskey Blue bar for a night cap around 10. Shortly thereafter my wife slipped on the floor and the manager came up immediately and told her that she was breaking the dress code and had to leave. At no time did she ask any questions and I am fairly certain that she saw my wife slip and assumed it was because she was drunk. Pitiful. Whole place needs to ask why anybody would want to stay there. Good luck
May 19, 2014
Rated 3 out of 5 by Maggie30 it started good, but
my first impression was excellent. However if someone confirms that I will receive my bill by mail (and I had out my business card to make sure they have my correct email address) and I am NOT receiving my bill the impression drops. I tried to call, several times, but the line is always busy, emailing doesn't work (I receive a auto reply with numbers, which doesn't work)...........
May 16, 2014
Rated 4 out of 5 by xoxoxo - tips
1) Better toliet paper
2) bathroom area was too small
3) No - TNT in room? No NBA playoffs :(
May 15, 2014
Rated 3 out of 5 by epr778 Pay attention to details
Burned out bulb in one of lamps
I found it impossible to regulate water temperature of faucet at sink (it was either Hot or Cold).
Also, I attempted to complete your survey and received an "internal server error".
May 15, 2014