Rated 4 out of 5 by Rcg1962 Nice - Liked, Didn't Love
We stayed two nights on points/cash with relatives last week. We had ocean view, relatives had garden rooms. We had no problems, our relatives televisions didn't work. We didn't find out till after we left so the hotel didn't have an opportunity to address it. I thought the hotel was nice, the staff helpful. I've come to the realization that I've been fortunate to stay in some truly fabulous places and although this was nice, I know dollar for dollar you can get a better deal elsewhere. I wouldn't say not to stay there and I don't regret our stay. I just have no desire to go back.
February 17, 2014
Rated 5 out of 5 by mpbj11 An overall great experience
Overall, a great experience. A few items to improve. Yoga mats in exercise room need to be replaced. Equipment like paddles and snorkels are unavailable - that's what you pay the resort fee for. The adult beach is great, but you can't get umbrellas or chairs there. Food is very good. We wanted to watch the NCAA basketball games on a lobby TV, but the staff was unable to get their projection TV to work. The staff in general is very nice and helpful; Iris (sales) and Luis (security) deserve special mention. Our daughter received a bad sunburn and all were quite helpful. We will be back.
March 31, 2013
Rated 3 out of 5 by tori12 Hotel in paradise
We had a good time here. Love the decor, relaxation and all the amenities that they offer. The staff was wonderful, made you feel very comfortable. My only complaint was that they allowed a dog at the restaurant. I have no problem with a pet friendly hotel, but unless it's a handicap dog it should not be allowed. In dining area. A couple called there attention and no one addressed it. When I saw the dog sitting on a chair and they were feeding it off the table I said something and still nothing was done, actually they brought dog to breakfast next day, that's when I walked out.
February 4, 2014
Rated 5 out of 5 by Nishaanki Dream-like Vacation
What a trip it was and it started with the fantastic news that we were upgraded to the WOW Suite!! It was just incredible and we were treated unbelievably well! I would recommend this hotel to anyone looking for a romantic getaway. It was phenomenal - the property, the service, the treatment we received, all of it - truly felt like a SPG Platinum member and its reasons like this that I continue to push to be in a SPG hotel wherever I go. The front desk, whatever whenever, and housekeeping (leaving chocolates on the bed!) were all extremely sweet, considerate, and responsive.
The food needs improvement (a quick beans and rice place by the pool would be great) but other than that this property is fantastic and well worth the experience!
April 15, 2014
Rated 4 out of 5 by Juancho A relaxing time away in paradise
A great place to get away and relax. A beautiful property very well kept. Very friendly staff. Spectacular views of the beach and ocean.
A couple of nits. The on site food for breakfast and lunch was great. But dinner was overpriced and not that appealing. It took over 4 hours to get into our room despite arriving late afternoon. We had to call several times to check on the status (staff never informed us). I agree with another reviewer that the rooms are very dark. A simple fix would be to add reading lights. In general the phone "whatever, whenever" calling system worked well.
April 3, 2013
Rated 4 out of 5 by K502 Beautiful property, lovely stay
My family of four had a fantastic six-night stay with SPG points for Spring Break. We were assigned an ocean-view room with two queens, just steps from the main pool. The grounds, facilities and rooms are beautiful, well-kept, and convey a unique island charm.
As we had heard from other reviews, it seems that developing a strong pool of service staff is a challenge for the hotel (it is the only full-service resport on the island). Yet, while we experienced a few service-related issues, they were quickly and satisfactorily remedied by the excellent management team.
Will will absolutely be back to enjoy the gorgeous views, the grazing whild horses, the balmy breezes, and the delicious passionfruit cocktails.
April 5, 2013
Rated 5 out of 5 by LaurenStewartTravelBug Amazing Stay
From the first glance at this hotel I realized it was going to be a memorable stay. Not only is the hotel beautiful but the scenery and sounds are exquisite. I would truly like to recognize David at the front desk as our stay wouldn't have been the same without him. His high energy laughs and smiles are enough to make the whole hotel light up. He is very knowledgeable and helped us pick out the best excursions on the island. Its a must to see David when you arrive. I also would like to thank Juan who took our bags to our room and we had the pleasure of seeing him at the airport before we left. Such a kind staff here at the W. I would stay here again in a heartbeat. Thank you guy for making our stay amazing!
October 22, 2013
Rated 4 out of 5 by lcmmsc Spectacular views; resort shortcomings
The public areas of the retreat are lovely. For the high price, the guest rooms are poorly lit, not warm, and not well designed. The concrete like grey floors were not very clean. Generally, the service was mediocre, but as more guests came, the pool service became horrible. We noted a bit of an uprising by several different guests the day of departure - complaints about poor service. The place could be fantastic if you want to be in an isolated, chill spot, but SPG needs to train staff better. Even though not many guests, the Spa did not have anyone available to do a manicure.
February 10, 2013
Rated 4 out of 5 by K2Rooster Great Getaway
The W hotel is a great for a getaway vacation. The hotel grounds are outstanding so if you want to relax by the pool or firepit and get away from it all then this is the place to go. I would recommend getting off the property to go to better beaches on the south side of the island and definitely go on the Bio Bay tour. Taxi service is unreliable and costly since it is always $10 per person round trip to anywhere. I recommend going to dinner in Isabella for local food. Food and drinks are very expensive at the hotel but even though you are on a remote island it still seems high.
November 18, 2011
Rated 2 out of 5 by jsdh Not quite up to standards
I booked the W expecting to be blown away, but most of the stay was a disappointment. It met the basics of a beach resort hotel, but did not live up to 4 or 5 star standards. During our 3 night stay a large wedding party owned the property with almost all of their functions being held in the pool area rendering it unusable for other guests. The housekeeping was atrocious for a high scale resort and there was not much of an SPG platinum benefit. They are very clear that there is no early check in and no late check outs allowed (in fact on check out day our phone randomly rang once every 30 minutes starting at 8am, hint hint). The room upgrade was the bare minimum. There was also a touch of attitude we experienced throughout the stay, that mixed with the obnoxious crowd left a bad taste in our mouths...too bad, I really wanted to love it. On the positive side we had one great dinner experience and absolutely loved the island. My advise is to get out on the island and spend as little time at the W as possible.
August 19, 2013
Rated 3 out of 5 by Greystone Vieques
The hotel location and access to the beach was great. As were most of the amenities. I was disappointed with attention to detail:
• Upon check in light bulb not working in shower, shower hook coming off, and remote had no battery power.
• Then when maintenance showed up they addressed the light bulb but had no work order for the hook … then when working on the hook left all the tools on the bathroom sink mixed in with my toiletries … not professional.
• Things like the resort offered sun tan lotion for two days but couldn’t seem to find the lotion for the rest of my stay.
• Had to ask twice (same day) for room cleaning …
• All in all a nice stay but I expected more from a W location especially at the rates charged.
April 16, 2013
Rated 2 out of 5 by Michael Disappointed
- aesthetics of the hotel are great
- all food and beverage staff (Arrelis and Isa in particular) were fantastic.
- Wake up call requested and never received.
- Spa appointments were made, we went to check in they said they had no record of the appointment (after confirming the day before.
- Rooms were not cleaned fully or timely. Manager said they were short-staffed for the amount of guests.
- Concierge staff contradicted each other.. one said they would book bio bay tour for us, the next day a different concierge said they don't do that.
February 19, 2013
Rated 4 out of 5 by Funguy Hotel facilities were great. Company events were not!
Overall, was a great resort. However during our trip there were 2 large corporate events on the property. The W closed the pool early one day for a company event and on another day they reserved over half of the pool area for another company....not good. The hotel management was very non-responsive to the guests when asked to accommodate everyone else. That was very disappointing given everyone has to pay the $60 per day resort fee.
The restaurant was also out of dinner items (e.g. Pork) because they used all of their pork for the company buffet dinner. When I questioned the manager about it he lied.
If the property is going to give special treatment to companies and ignore other guests, they should be more transparent.
March 17, 2013
Rated 4 out of 5 by elle1913 Beautiful Relaxing Resort
This one of the most aesthically pleasing W hotels that I have seen. It was ultra modern and very relaxing. I am going to be honest the staff does need work. The restaurant definitely needs improvement. If you come to this property make sure you rent a car and rent it early. You will not want to be limited to the hotel food. The hotel menu is limited, it is extremely expensive and it is not very tasty. You will want to go out to other places on the island to eat. Vieques is a beautiful sleepy beach island with great restaurants outside of the W that I enjoyed.
December 11, 2011
Rated 3 out of 5 by ES12 Beautiful hotel; unsatisfactory service
Last November, I stayed at the W resort in Bali and had an absolutely fantastic time - the facilities were impressive and the service was friendly and helpful. Unfortunately, my experience at the WVieques fell short. The grounds and rooms are very nice and well designed, however, the service was far below what I would expect from any hotel, and importantly, far below what you would expect from a W resort. There were a series of shortcomings which contributed to this view and despite articulating our disappointment, little was done to respond to the feedback.
November 16, 2012
Rated 4 out of 5 by craddojm Vieques
The hotel overall is absolutely wonderful, it's well kept, the staff are friendly, the rooms are comfortable, the pool area is glorious.
The biggest issue is communication and responsiveness of staff and willingness to help guests problem solve.
We were not told ahead of time that you should me reservations at the hotel restaurant because it does get full so we had to wait when there is only one place to eat dinner at the hotel.
We were not told that we should rent a car to drive around the island in advance so the hotel could not accommodate all guests.
When we went to dinner outside of the hotel the cab dropped us off but did not mention that cabs stop running at 11pm so we had to ask the waiter at the restaurant for the name of a driver.
The front desk of the hotel told us that a shuttle would be arriving to take hotel guests to an outside beach and that shuttle never came and no one apologized or offered to get us a taxi to take us.
May 27, 2014
Rated 4 out of 5 by MRC1984 Small, nice hotel / unsatisfactory beach
The staff, the decor and ambiance of the hotel met my expectations. However, the beach in front of the hotel, though it looks great from far, has rocks at the bottom instead of sand.
Because it is a small hotel all the guests congregate in the main area of it, and if you are looking for quiet peaceful time having a drink, it is difficult to find.
The big plus of the hotel is that it is located in Vieques. There you can run away (in a rental jeep) to many different beaches where you will surely find the peaceful setting not found in the hotel main areas.
August 5, 2013
Rated 5 out of 5 by ANaomi Exceptional!
We just got home from a five day stay at your resort! We are OVER JOYED with the overall experience at WVieques. Everything was perfect and you have an exceptional staff! We were very touched by "Danny" he is truly a valued employee with compassion! He displayed unwavering enlightened hospitality to the fullest! From the design of the hotel to the spectacular views everything was a dream come true! We can't wait to come back and do it all over again!! Your poolside staff was fantastic as well taking great care of us! Gigi, Yamil & Juan were wonderful! The manager of Away is also a complete delight! How fortunate you are to have such wonderful employees. Thank you again for all that you do to make your resort a success! All the best from two very happy guests!
Alice & Carlo
April 15, 2014
Rated 2 out of 5 by Nyvisitor Needs improvement to be a top destination
Pool area too limited with chairs
No hot tub
Turn down service often missed
Had to call for them to restock minibar
Spa lacks facilities to enjoy pre massage like steam room plus lacks showers post massage
Beaches on other parts of island much better
Music playing late into night around pool even though no one out there so you can't sleep with your door open to listen to ocean
Food is good compared to rest of island
Close to everything since island is smal,
Generally clean grounds
Fitness center modern
March 13, 2013
Rated 3 out of 5 by Fluff Disappointed
Resort was nice and staff was friendly but room wasn't as clean as it could have been when we checked in (shower and bath dirty, had to call for them to be cleaned). The room wasn't cleaned particularly well during our stay (sand on the floor, hairball in the shower, dirty glasses left in the room for several days). Also, things in the room weren't replenished (i.e. ran out of toilet paper, robes were never left and we had to call every day to have robes brought to the room after old ones taken to the laundry). Called on the last day for someone to come and help with the suitcases when we checked out. The reception desk said someone would be right over but we waited 20 mins and no one came so we carried them all over to reception ourselves.
May 7, 2013
Rated 4 out of 5 by Shirley01 Amazing Property
I stayed at the hotel for only 2 nights, but if I knew how amazing it was I certainly would have planned for a longer trip. When I arrived, a member of the staff provided a tour of the property. The other staff members, including the bartender at pool, were surprisingly cold. The breathtaking grounds more than made up for some mediocre/poor serrvice. The room, while a bit dark, was exquisite... Rental car, tours, snorkel gear etc can all rented once arriving at the hotel...affordable, convenient and organized. It was just phenomenal experience
May 7, 2013
Rated 1 out of 5 by Sherry I used points to stay for free and it wasn't worth it!
Beautiful beach, however, the hotel's gimmick is blending in with the impoverished island. A washtub for a bathtub, furniture that appears to be made out of mismatched scraps of driftwood, a 4-inch pencil stub instead of a pen on the nightstand, very low-to-the-ground chair and bed, etc. I deserve better! Inadequate lighting, no grab bars in the shower or the afore-mentioned washtub. It's an accident waiting to happen. We're not all 20 years old. P.S., this is a very expensive hotel. On top of room charge is a daily $65 resort fee. Too much!
April 25, 2013
Rated 5 out of 5 by BrooklynGirl A Definite "10"
From the moment you arrive to the very end of your stay, this place will exceed your expectations over and over again. The entire property is beautiful and well kept. Private Beaches and Beautiful Pools. The staff is exceptional and willing to fulfill your requests regardless of size. My husband was worried about getting to the ferry on time so he asked if we could expedite a cab; the staff did one better - they had the taxi driver get our tickets in advance for us so we didn't have to worry about a spot on the ferry. Now, that's service!
October 17, 2012
Rated 4 out of 5 by Amil79 Beautiful Hotel on the Beach
Overall this hotel is beautiful and staff is excellent and courteous. The breakfast offered at the W vieques is fairly diverse from the buffet vs. a la carte menu. Where I believe the W in Vieques needs to improve is their dinner menu. The dinner menu has few options, does not change day to day, few specials, and meals are fairly expensive for only mediocore food. Drinks at the W were great and varied. The beaches and pools at the W were great. I also would suggest that the W needs to offer more "free" amenities in terms of food. When I was there, they offered water by check in desk and by entrances to the beaches; coffee in the morning; and a cocktail at around 6pm. There was no fruit offered for "free" and prices at the restaurant, W cafe, and bar for food are steep.
February 17, 2014
Rated 3 out of 5 by travel12345 Nice location, service needs work
Great location with 2 beaches, nice pool and common areas, and spacious rooms. Hotel grounds are fairly large & airport lounge was a plus. Lacking in service, very spotty - some good, a lot bad. An issue with our room took 1 hour to resolve. Housekeeping also needs to improve - very dusty room, doesn't help that there isn't ample overhead lighting. Food and mixed drinks were good, avoid the wine. Could be a great destination however most of the staff are not trained to a standard of service that is expected at this type of hotel.
November 28, 2012
Rated 4 out of 5 by BCM0830 Unique and Special Spot
Such a great place to relax and enjoy some downtime with friends or a special someone. The small planes from San Juan are a fun experience to start the adventure. The rooms are sexy, and we enjoyed the convenience offered by the pool oasis room to go back and forth to the pool/beach. The disappointing side is that it is obvious that the hotel is cutting costs, compared to my visit a few years ago (no more open bar at airport lounge, no berries on breakfast buffet in lieu of cheaper fruits, unable to get SPG Platinum breakfast at main breakfast restaurant/restricted to W Cafe, portable lanterns are gone, and staff was minimal at breakfast.) All staff were very nice, fun, and helpful, but more bodies would improve the experience. In the end, I would recommend a visit to this beautiful retreat, and I hope to return again soon myself.
April 15, 2014
Rated 4 out of 5 by Klaus101 Christmas 2013
We had a wonderful time overall at the W in Vieques. Room service was outstanding, somehow they managed to clean the room every single day during our breakfast time, what a perfect operation. Awesome views from every room as far as we could see, beautiful pool. Great concierge support booking restaurants and taxis. Black Beard Sports provided very professional scuba and kayak service, including the magnificent Bioluminescence Bay tour. But book early as there is limited capacity, especially for scuba diving and biking. Only thing below expectations was the W dinner service, food quality not up to the level of prices charged - local restaurants are a must. Staff very friendly and accommodating, but again restaurant service a bit inexperienced. Overall a great vacation and recommended!
December 29, 2013
Rated 4 out of 5 by overworkedtraveller Amazing Retreat
If you're looking for an escape from the world, the W retreat is right for you. Hidden away on Vieques island, away from any sort of significant development this resort has everything you need to let go.
The only issues I had with the resort was the poor quality of the food and the attitude of the concierge.
I felt for the excessive price tag of the meals that I would be getting at least 4-star level cuisine, but often I found myself wishing I was eating elsewhere. If you come to the W, eat off property.
May 16, 2012
Rated 5 out of 5 by dreareyes Excellent resort!
Everything from the hospitality to the accommodations the W Hotel in Vieques is extraordinary. I would recommend it to all my friends and family. In fact, this vacation was a best friends get away, although I cannot wait to go back next time with my Boyfriend.
May 14, 2014
Rated 5 out of 5 by CVCamp Special time in Vieques!
We were celebrating our 25th wedding anniversary and weren't sure what to expect.. We were warmly greeted and pleasantly surprised with our second floor, spectacular ocean view suite! The room was spacious and accomodating. LOVED the double shower heads! The knobs on the wall were very clever and convenient to use. Staff was very professional and attentive, made us feel very special. Loved the access to the beach. Great double infinity pool! Very clean! Enjoyed the ambient music!
Can't wait to go back!
May 31, 2013