W Austin

  • 200 Lavaca Street
  • Austin,
  • Texas
  • 78701
  • Estados Unidos
  • Mapa

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Rated 4.4 out of 5 by 267 reviewers.
Rated 3 out of 5 by Great Location and Amenitites - Customer Service has opportunity for improvement Beautiful hotel and wonderful amenities. Only area that could be improved is the customer service. I travel every week and I have seen all levels of customer service. With the W being one of Starwood’s premier brands, I expected outstanding customer service. Unfortunately the W Austin did not meet these expectations. From the valet taking 15 minutes to get our car to the unfriendliness of the pool bar staff, overall I was not impressed. September 26, 2012
Rated 5 out of 5 by Surprised my wife! We live in Austin and try to get downtown for dinner and an over night every few months. We have three young kids and the adult time recharges the batteries. I love the W Hotel in Austin because of its location. Also the staff at the W are excellent. When we arrived back to our room for the evening a bottle champaign and chocolate covered strawberries we waiting for us... what a great way to end the evening! Thank you again! March 31, 2013
Rated 4 out of 5 by Pool not working- We liked the decore in the room, the bed was super comfy. Our "wonderful" room was SO small though. Probably the smallest hotel room I've ever stayed in. Even for a "standard" room with no upgrades it was SO small! But our biggest disappointment was the pool not working. We live in Austin & came to the W hotel for a little hometown get away without our children. We wanted to go swimming on Monday Aug 19th, & upon our arrival to the 4th floor (pool deck) they told us we probably wouldn't want to get in the pool. They didn't explain very well what was going on and said if we really wanted to we could get in but they wouldn't recommend it because it was so green & foggy- We obviously chose not to. That was a bummer because we really wanted to go swimming before leaving the W and never did get to. The omelets & waffels were SO yummy! Our breakfast there was amazing! August 20, 2013
Rated 5 out of 5 by Excellent! This hotel is everything you would expect from a Starwood Hotel, and then some! March 3, 2014
Rated 5 out of 5 by Wonderful stay in great city Hotel staff was friendly and helpful; property was trendy yet homey. The sales and marketing coordinator gave me a tour of the property as my sister in law looking to have her bachelorette party here. Strong nightlight vibe; several lounge areas; full spa; outdoor pool with chairs and private cabanas. Highly recommend for business and pleasure. January 14, 2014
Rated 4 out of 5 by Great for business travel The W is much nicer than other business hotels, but I wouldn't consider it a "boutique" hotel. During our stay they were having trouble with their computers, which took up a bit of time and was a little annoying. Our room was clean, spacious, and comfortable. Final thought: $15 wifi doesn't say "nice hotel" to me. It says corporate penny-pinching. January 10, 2014
Rated 3 out of 5 by S-L-O-W Elevators Seems like I spent most of my stay waiting for an elevator. One day it seemed that only one was working; another day two were working, yet the wait seemed to be just as long. Such poor and grossly inadequate elevator service is simply unacceptable. Such a shame -- the room was great and there were were so many attention to detail touches that were great, but oh those awful elevators. Completely inexcusable. May 29, 2012
Rated 1 out of 5 by disappointed.... This hotel missed the boat on every level. March 3, 2014
Rated 4 out of 5 by Downtown W Marcus and company very helpful in securing us a room we would enjoy. Room #1224 was a winner. Great view of Town Lake and beyond. Friendly service all over. Manager of Trace helpful despite the chef's missteps with our breakfast. Truly hope that Trace can live up to its loveliness. Valet attentive and Doorman Justin always ready to assist. Cant wait to go back and we already live in Austin! Dr. Ray July 24, 2012
Rated 5 out of 5 by Excellent Customer Service My stay was great. Excellent customers service. Started with being greeting by about 9 employees on the way from the cab to check in desk. Great welcoming party. Contacted whatever whenever for shoe shine, the lady said she don't think they have polish for burgundy, but then said it doesn't matter we'll get it done. I supposed they went and got some. Had some left over food in my room and ask the front desk if there was a microwave somewhere that I could warm up. Instead, rooms service came and got it, heated up and then plated it on the normal dishes that you get when you order room service. I would have been fine with it still in the styrofoam. Great service. Acura ride was always available. Some hotels it's hard to use b/c it's always booked or they have weird hours like only running from noon to 6pm. They had 2, the suv and car, and was always available. Great staff and great hotel. June 20, 2013
Rated 4 out of 5 by Lacking on service and maintenance Great location and design. The staff needs a serious overhaul so that they can provide better service and room maintenance. A few examples: poor valet service, cold room service, cold water didn't work in sink, baseboards had scratches and needed reprint, carpet fraying. Its a shame that for an iconic location and building that the mgmt is so poor. Staff needs to be less cool and more trained. March 24, 2013
Rated 5 out of 5 by This hotel has an exceptional staff We stayed here for my best friend's engagement. The hotel staff went above and beyond to make sure that we were taken care of and that the proposal would be a memorable moment. Everyone from the staff member checking us in, to the wait staff at the restaurant were so friendly and genuinely cared about our experience at the W. I would definitely recommend staying at this hotel while in Austin. July 31, 2012
Rated 5 out of 5 by Happy Camper I visited the W Austin this past weekend for a friend's wedding. My boyfriend and I were upgraded to a great corner suite which was really comfortable for our 3 night stay - and we ended up hosting the after-after party there as well. Following the wedding everyone went back to the hotel bar. The staff could not have been more accomodating. I will definitely stay here next time I'm in Austin. January 14, 2013
Rated 2 out of 5 by I would not recommend this hotel For the price I paid for this hotel...and what I expect from a W Hotel ... I was astonished at the room I received. I have stayed at several W Hotels...including the W Hotel on Broadway in NYC. This hotel was extremely highly priced, the room was tiny, the amenities were minimal and there was only a shower...no bath. I was shocked and would never stay at the W Hotel Austin again. October 21, 2013
Rated 4 out of 5 by No coffee in the room?!?!? Hey I had a great stay and the staff were awesome - but two MINOR things bothered me 1. no one refilled the soap and stuff the next day - I might have signed up for the green thing, but I didn't get any points either 2. How come you don't have some coffee in the room? January 28, 2014
Rated 5 out of 5 by Staff was superb! Everyone at the hotel was so very kind and accommodating. February 24, 2014
Rated 5 out of 5 by Another fantastic stay in Austin I am a lifetime Platinum member and recently completed a 5 day stay at the W Austin for business and was again impressed with the professionalism and caring of the staff. There were a few glitches that were quickly remedied.The rooms and public spaces are always beautifully maintained. It location cannot be beat. I would highly recommend staying in this hotel if going to Austin. November 21, 2012
Rated 5 out of 5 by has everything you are looking forward to experencing Unique layout, CLEAN professional to point inside team needs to get along with valet and vice versa beds to die in great room amenities spa great while we waited for room February 11, 2014
Rated 5 out of 5 by Fabulous time in Austin This is the place to stay. In the middle of Austin nightlife yet an oasis to rest and relax. Beautiful rooms and great views of the lake. Staff was top notch and met my every request. February 9, 2014
Rated 5 out of 5 by Ausitn Vacation to see Paul McCartney concert Firstly, we used our points for our stay. One gets a lot of value for the points spent. This hotel has a great location and has comfortable beds in great big rooms. The staff is pleasant and very helpful. We left some items in our room after checking out; we were at an airport when this was discovered. No problems getting them back! Valet parking is quick and friendly. May 25, 2013
Rated 5 out of 5 by HIGHLY RECOMMEND Highly helpful & motivated staff, especially concierge and front desk people. I have stayed at the W Hotel Austin many times for business and appreciate all the efforts of the entire staff in making my stays successful. The location cannot be beat. You are truly in the center of Austin and can walk to almost any downtown destination. I look forward to returning soon. February 26, 2013
Rated 5 out of 5 Unexpected Upgrade Reserved the Wonderful room for my wife and I for 4 nights to celebrate our 15 year anniversary. Found out during check-in that they were upgrading our room to the Cool Corner Suite, no charge. Then after returning from dinner, the staff left a bottle of champagne and chocolate covered strawberries and a nice card congratulating us on our anniversary in our room. March 30, 2013
Rated 5 out of 5 by Loved Every Minute!! Clean, Friendly, FUN hotel. the service was outstanding especially our server at the pool Brittany who was exceptionally attentive and professional. She made our stay there special. She overheard us discussing that we were there celebrating our anniversary and brought us a bottle of champagne. Very nice and thoughtful touch that was completely unexpected. July 25, 2012
Rated 5 out of 5 by Wonderful Stay I live in Austin, but decided to take advantage of the wonderful rate the hotel had offered our guests and stayed. Elegant, comfortable facilities, accomodating staff, available resources; everything was top of the line. January 22, 2014
Rated 5 out of 5 by Great vacation experience From check in to checkout the time spent at the W was truly enjoyable. The hotel has a great location and offers modern, comfortable rooms. The staff goes out of its way to take care of your every need. The bars and lounges are great and the food at Trace, the hotel restaurant, is excellent. The pool provided a nice break from the summer heat. July 25, 2012
Rated 5 out of 5 by Great Experience We've stayed here before and enjoy the W Austin more every time. The service is top notch and our Cool Corner Suite was in great shape and extremely comfortable. We also love the very complete gym and beautiful pool area. Elevators can, as others have said, be a bit slow but that is really our only criticism of an otherwise outstanding stay. June 21, 2012
Rated 5 out of 5 by Perfect Stay Not knowing the Austin area I was somewhat anxious about what to expect about the hotel and the surrounding area. NOT TO WORRY. The staff was VERY helpful . Great room and everyone was Texas friendly. Enjoyed a delicious lunch at the hotel .\, but casual dining close by. I look forward to my next visit. December 6, 2013
Rated 5 out of 5 by Beautiful Hotel & Friendly Staff The hotel was beautiful and amazing. Everything you'd expect from a W Hotel. Also the staff was very friendly and helpful. The concierge was top notch. They gave us several suggestions of places to eat and things to do weeks before our trip. The overall experience was very good and can't wait to stay again the next time we visit Austin. March 27, 2013
Rated 3 out of 5 by Such Mixed Feelings This hotel could be so great...and because my feelings are so mixed, I've put together a list of pros/cons below: Pros: New/fresh Great decor Super convenient location downtown Wonderful views of Town Lake and the Lavaca bridge Responsive room service - always delivered sooner than the expectation My last day there, my room was cleaned by a true professional - I walked in and was "wowed" by the level of cleaning detail. Cons: Bathroom didn't have a tub (I need to know this when making my reservation) Room was a bit cramped The lobby is a night club in the evening Some of the people who stay here are a little full of themselves (i.e. bridal parties) The bed was not comfortable - in an era with so many hotel chains that specialize in a comfortable bed, it really is a must have. Staff in the gym was non-existent and when he showed up was put out that I was calling the front desk for assistance. For such an amazing gym facility, the service should be on-par. March 6, 2013
Rated 5 out of 5 by First time in Austin I have become accustomed to high quality service and sheer "cool" factor when staying at W hotels around the country - the W Austin did not disappoint. In fact, it may be one of my favorite W hotels! The pool deck is amazing and fun. Location is perfect. Just a great experience - can't wait to get back to Austin and the W hotel. May 24, 2012
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