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Rated 4.4 out of 5 by 303 reviewers.
Rated 4 out of 5 by Downtown W Marcus and company very helpful in securing us a room we would enjoy. Room #1224 was a winner. Great view of Town Lake and beyond. Friendly service all over. Manager of Trace helpful despite the chef's missteps with our breakfast. Truly hope that Trace can live up to its loveliness. Valet attentive and Doorman Justin always ready to assist. Cant wait to go back and we already live in Austin! Dr. Ray July 24, 2012
Rated 5 out of 5 by What a great location My daughter and I stayed at this property in May. The hotel was one of my favorites ever. I travel a lot and can't say enough!! Comfort and exceeded my expectations. July 17, 2014
Rated 4 out of 5 by Who wants to be greeted by a gum chewing tattooed front desk employee We arrived with great expectation until went to the front desk. Where a young lady did not have the courtesy to remove the gum from her mouth to talk to me checked us in. She also had a prominent tattoo on her right shoulder and arm. I've nothing against tattoos but even convenience stores make their employees cover their tattoos. Or maybe I'm just not hip enough! May 12, 2014
Rated 5 out of 5 by Excellent Customer Service My stay was great. Excellent customers service. Started with being greeting by about 9 employees on the way from the cab to check in desk. Great welcoming party. Contacted whatever whenever for shoe shine, the lady said she don't think they have polish for burgundy, but then said it doesn't matter we'll get it done. I supposed they went and got some. Had some left over food in my room and ask the front desk if there was a microwave somewhere that I could warm up. Instead, rooms service came and got it, heated up and then plated it on the normal dishes that you get when you order room service. I would have been fine with it still in the styrofoam. Great service. Acura ride was always available. Some hotels it's hard to use b/c it's always booked or they have weird hours like only running from noon to 6pm. They had 2, the suv and car, and was always available. Great staff and great hotel. June 20, 2013
Rated 4 out of 5 by Business in Austin Very nice hotel. I had business in Austin so I did not get to spend all that much time at the hotel over my 4 day stay. Food and wine selection in the Trace restaurant was quite good. Nice way to start and end the day. The valet parking "Wheels" was responsive and always had my car waiting when I called down. Exercise room equipment is VERY good. Lots of free weights too. April 18, 2014
Rated 4 out of 5 by Lacking on service and maintenance Great location and design. The staff needs a serious overhaul so that they can provide better service and room maintenance. A few examples: poor valet service, cold room service, cold water didn't work in sink, baseboards had scratches and needed reprint, carpet fraying. Its a shame that for an iconic location and building that the mgmt is so poor. Staff needs to be less cool and more trained. March 24, 2013
Rated 5 out of 5 by This hotel has an exceptional staff We stayed here for my best friend's engagement. The hotel staff went above and beyond to make sure that we were taken care of and that the proposal would be a memorable moment. Everyone from the staff member checking us in, to the wait staff at the restaurant were so friendly and genuinely cared about our experience at the W. I would definitely recommend staying at this hotel while in Austin. July 31, 2012
Rated 5 out of 5 by Happy Camper I visited the W Austin this past weekend for a friend's wedding. My boyfriend and I were upgraded to a great corner suite which was really comfortable for our 3 night stay - and we ended up hosting the after-after party there as well. Following the wedding everyone went back to the hotel bar. The staff could not have been more accomodating. I will definitely stay here next time I'm in Austin. January 14, 2013
Rated 5 out of 5 by Great place to stay I had a quick business trip and arrangements were made for me. This was a great stay and very convenient for the trip. I was very happy with everything and the hotel and everything around made the trip very pleasant. July 8, 2014
Rated 4 out of 5 by Hip, Modern, and a Beautiful View The W is a modern experience -- stark lighting, beautiful city views, spare room comforts, and yet a luxurious mattress and room top it off. Great place to stay if you're hoping for a real city experience. July 6, 2014
Rated 2 out of 5 by I would not recommend this hotel For the price I paid for this hotel...and what I expect from a W Hotel ... I was astonished at the room I received. I have stayed at several W Hotels...including the W Hotel on Broadway in NYC. This hotel was extremely highly priced, the room was tiny, the amenities were minimal and there was only a shower...no bath. I was shocked and would never stay at the W Hotel Austin again. October 21, 2013
Rated 5 out of 5 by Another fantastic stay in Austin I am a lifetime Platinum member and recently completed a 5 day stay at the W Austin for business and was again impressed with the professionalism and caring of the staff. There were a few glitches that were quickly remedied.The rooms and public spaces are always beautifully maintained. It location cannot be beat. I would highly recommend staying in this hotel if going to Austin. November 21, 2012
Rated 5 out of 5 by Love the W but had one problem today I have stayed at the W Austin many times - even before I was an SPG member. I have eaten at Trace dozens of times as well. Having recently moved back to Texas but to San Antonio this time, we often visit the W while in Austin. Our English Bulldog, Chesty Puller, is generally with us. Today, my wife and daughter went to the W for lunch while in Austin. One reason that they went is because the W is dog friendly. They were in the record room lounge and were going to order some lunch there - as we have done many, many times before. However, a W employee named Larry (tall African American) came and told them that they were not welcome there with a dog. My wife asked if he was new because we have been taking our dog there since they first opened and we lived two blocks away. This man was rude and made my wife feel like she did something wrong with a new policy. His rude demeanor and lack of understanding was not what we have become used to at the W. This will make us rethink our future plans at this property. June 16, 2014
Rated 3 out of 5 by Old W Austin I thought the hotel felt old and the rooms needed an upgrade. July 20, 2014
Rated 5 out of 5 by Best customer service at a W! I am a platinum starwood guest and LOVE the hotel chain but the W Austin had the best service of any I have been to. Super friendly and went out of their way to be helpful and treat me well. Cannot wait to go back there! June 29, 2014
Rated 5 out of 5 by Ausitn Vacation to see Paul McCartney concert Firstly, we used our points for our stay. One gets a lot of value for the points spent. This hotel has a great location and has comfortable beds in great big rooms. The staff is pleasant and very helpful. We left some items in our room after checking out; we were at an airport when this was discovered. No problems getting them back! Valet parking is quick and friendly. May 25, 2013
Rated 5 out of 5 by HIGHLY RECOMMEND Highly helpful & motivated staff, especially concierge and front desk people. I have stayed at the W Hotel Austin many times for business and appreciate all the efforts of the entire staff in making my stays successful. The location cannot be beat. You are truly in the center of Austin and can walk to almost any downtown destination. I look forward to returning soon. February 26, 2013
Rated 4 out of 5 by Great Hotel Stayed in the Marvelous Suite and had an overall good experience. The room was nice and comfortable and hotel service was good. I will definitely be getting another suite in the future. July 3, 2014
Rated 5 out of 5 Unexpected Upgrade Reserved the Wonderful room for my wife and I for 4 nights to celebrate our 15 year anniversary. Found out during check-in that they were upgrading our room to the Cool Corner Suite, no charge. Then after returning from dinner, the staff left a bottle of champagne and chocolate covered strawberries and a nice card congratulating us on our anniversary in our room. March 30, 2013
Rated 5 out of 5 by Fun Stay! We came for a wedding. We enjoyed the amenities, the location, and the eco-friendly environment. The wedding was lovely on the 2nd floor terrace. The reception was well organized and the food delicious. The parking attendants, and front desk were friendly and helpful. We enjoyed our visit to the close-by farmers market on Saturday. April 20, 2014
Rated 5 out of 5 by Loved Every Minute!! Clean, Friendly, FUN hotel. the service was outstanding especially our server at the pool Brittany who was exceptionally attentive and professional. She made our stay there special. She overheard us discussing that we were there celebrating our anniversary and brought us a bottle of champagne. Very nice and thoughtful touch that was completely unexpected. July 25, 2012
Rated 5 out of 5 by best property in austin - hands down Virtually perfect stay at the W Austin for two nights. Staff is well trained in the W way of expertly executed hospitality. Trace is excellent, rooms are well appointed and the location is premium. Book with confidence. June 22, 2014
Rated 3 out of 5 by W Hotel Unfortunately my room had no bath tub and i dislike showers. When I spoke to another member of the group the same response-sorry my room had no tub either. Otherwise rooms totally satisfactory. Restaurant staff pleasant. Restaurant poorly located as have to go through two lounges to get there from lobby. May 17, 2014
Rated 4 out of 5 by Great for business travel The W is much nicer than other business hotels, but I wouldn't consider it a "boutique" hotel. During our stay they were having trouble with their computers, which took up a bit of time and was a little annoying. Our room was clean, spacious, and comfortable. Final thought: $15 wifi doesn't say "nice hotel" to me. It says corporate penny-pinching. January 10, 2014
Rated 5 out of 5 by best gym! best location! best pool! i have stayed everywhere in ATX, and this is the spot! i would like to give some recognition to a couple extremely helpful staff members- Alex the night manager and Tiffany the pool deck co-ordinator. They made sue my stay was perfect! June 16, 2014
Rated 5 out of 5 by 5 days of relaxation and luxury We spent 5 days at the W Austin and thoroughly enjoyed hanging out at the Wet Pool and the communal areas. When we asked, our requests were responded to very soon. The shopping in the immediate area, as well as the restaurants, were plentiful and within walking distance. We hated to leave! May 22, 2014
Rated 5 out of 5 by Wonderful stay in great city Hotel staff was friendly and helpful; property was trendy yet homey. The sales and marketing coordinator gave me a tour of the property as my sister in law looking to have her bachelorette party here. Strong nightlight vibe; several lounge areas; full spa; outdoor pool with chairs and private cabanas. Highly recommend for business and pleasure. January 14, 2014
Rated 4 out of 5 by my stay at the W li found the following things that need to be addressed I ordered dinner at the hotel and the portion was to say the least more of a tapas serving than a dinner serving the A/C vent was right over my head the price of parking was a little excessive especially when you had to wait 15 min to get your car. thanks abe April 26, 2014
Rated 5 out of 5 by Great vacation experience From check in to checkout the time spent at the W was truly enjoyable. The hotel has a great location and offers modern, comfortable rooms. The staff goes out of its way to take care of your every need. The bars and lounges are great and the food at Trace, the hotel restaurant, is excellent. The pool provided a nice break from the summer heat. July 25, 2012
Rated 5 out of 5 by Great Experience We've stayed here before and enjoy the W Austin more every time. The service is top notch and our Cool Corner Suite was in great shape and extremely comfortable. We also love the very complete gym and beautiful pool area. Elevators can, as others have said, be a bit slow but that is really our only criticism of an otherwise outstanding stay. June 21, 2012
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